77 Geriatric Care jobs in the Philippines

Ready to make an impact?
At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you

Hi We're Hive Health
About Us
Hive Health
is on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SMB at a time.

About The Role
As a Healthcare Services Associate, you will be part of an innovative cross-functional team working to transform the delivery of patient care services in a fast-paced, entrepreneurial environment. This is a dynamic role involving both direct clinical provider interactions as well as driving operational excellence in patient's care coordination. You will work closely with the Hive leadership to develop and manage healthcare provider relationships, facilitate differentiated patient care experience, and provide direct input into product feature improvements.

Responsibilities
As a
Healthcare Services Associate
, your roles and responsibilities include:

• Managing and optimizing teleconsult operations, ensuring quality standards and member satisfaction are met
• Planning and facilitating the execution of medical services such as onsite and clinic-based physical exams, vaccination drives and drug tests, ensuring logistical details are effectively managed
• Fostering relationships with Hive Health accredited providers to enhance health availments of members
• Supervising and coordinating the activities of healthcare personnel across multiple companies, ensuring consistent delivery of healthcare services
• Support responses to patient inquiries related to their healthcare needs, coverage & benefits, and coordinate routing to accredited providers
• Evaluating and identifying improvements to the existing insurance operation processes
• Support the company in relation to product development, business development, customer success, and other workstreams, as necessary

Qualifications

• At least 1 year of relevant experience in project management or medical related fields
• Strong organizational and multitasking skills
• Creative, detail-oriented, proactive in problem solving and identifying opportunities
• Curious, results-driven, ownership mentality with growth mindset
• Excellent verbal and written communications
• Collaborative team player with the ability to adapt quickly in a fast-paced environment
• Passion for innovation in healthcare

Join our team as we revolutionalize healthcare in the Philippines—and beyond

Day 1 benefits for full-time employees
– because we practice what we preach Enjoy
comprehensive healthcare coverage
for you and your dependent, and
paid time off
from the start.

Grow with us
– mentorship, career development, and learning opportunities to help you thrive.

Global connections
– gain insights and support from top minds at Harvard, Stanford, and beyond.

The Head of Caregiving and Healthcare Services oversees the development, delivery, and compliance of Caregiving NC III and healthcare-related programs. This role ensures alignment with TESDA standards, manages instructors, and fosters partnerships with healthcare institutions for student practicum and employment opportunities.

Key Responsibilities

Academic Leadership

1. Curriculum Development:

• Design and update training programs for Caregiving NC III and healthcare courses in compliance with TESDA Training Regulations.

• Integrate industry trends (e.g., elderly care, palliative care, basic nursing skills) into lesson plans.

2. Instructional Supervision:

• Mentor and evaluate caregiving/healthcare instructors to ensure teaching quality and adherence to competency-based training.

• Conduct regular classroom and practicum site observations.

3. Assessment & Certification:

• Oversea student assessments, including written exams, practical demonstrations, and workplace simulations.

• Ensure compliance with TESDA's competency assessment and certification processes.

Administrative & Compliance

1. TESDA Compliance:

• Secure and maintain TVET Program Registration for caregiving and healthcare programs.

• Prepare reports for TESDA audits and accreditation.

2. Partnership Development:

• Collaborate with hospitals, clinics, and senior care centers for student practicum placements.

• Build relationships with healthcare employers for graduate job placements.

3. Resource Management:

• Manage training equipment (e.g., hospital beds, first aid kits, simulation tools) and ensure proper maintenance.

• Develop annual budgets for program operations and resource procurement.

Student & Community Engagement

1. Student Welfare:

• Address academic concerns and ensure a supportive learning environment.

• Promote values of empathy, professionalism, and safety in caregiving practice.

2. Community Outreach:

• Organize free healthcare clinics or elderly care workshops to enhance student experience and school reputation.

Qualifications

Education & Certifications:

Required:

· Bachelor's degree in nursing, Healthcare Education, or Allied Medical Sciences.

· TESDA Caregiving NC III certification (mandatory).

· Trainers Methodology Certificate (TMC) Level I or equivalent.

· Licensed Nurse (PRC) or caregiver with clinical experience.

Experience:

• Minimum 5 years of experience in caregiving/healthcare education, including 2 years in a supervisory role.

• Proven track record of managing TESDA-accredited programs (e.g., NC III compliance, competency assessments).

Skills & Competencies:

1. Technical Expertise:

• In-depth knowledge of Caregiving NC III competencies (e.g., personal care, infection control, emergency response).

• Familiarity with healthcare regulations (e.g., PhilHealth, DOH standards).

2. Leadership & Communication:

• Strong ability to lead faculty teams and collaborate with external partners.

• Excellent verbal/written communication skills (English and Filipino).

3. Soft Skills:

• Empathy, patience, and cultural sensitivity in handling diverse students and clients.

• Proficiency in Microsoft Office and Learning Management Systems (LMS).

Benefits

· Competitive salary with performance incentives.

· HMO coverage and professional development allowances (e.g., TESDA training updates).

· Opportunity to shape the next generation of healthcare professionals.

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Work Location: In person

About the role

We are looking for a dedicated and caring Patient Care Associate to join our team at the Kaiser Medical Center in Makati City, Metro Manila. This position will involve providing high-quality patient care and support as part of a critical project-based role. As a Patient Care Associate, you will be an integral part of our mission to deliver exceptional healthcare services to our patients.

What you'll be doing

• Greeting and welcoming patients, and assisting them with check-in and check-out procedures
• Monitoring and recording patient vital signs, symptoms, and progress
• Providing compassionate and attentive patient care, including assistance with daily living activities
• Collaborating with the medical team to ensure seamless coordination of patient care
• Maintaining accurate and detailed patient records and documentation
• Adhering to all hospital policies, procedures, and safety protocols
• Contributing to a positive and professional healthcare environment

What we're looking for

• A minimum of 1 year of experience in a patient care or healthcare support role
• Strong communication and interpersonal skills, with the ability to interact compassionately with patients and their families
• Excellent attention to detail and the ability to accurately record and maintain patient information
• A team-oriented mindset and the flexibility to adapt to a fast-paced healthcare environment
• Certification or training in patient care, medical administration, or a related field is preferred

If you are ready to join our team and make a meaningful impact, apply now for this exciting opportunity.

Job Scope and Complexity:

Under the general supervision of the Director – Client Services, Coding Division, the Client Coordinator, Client Services is responsible for partnering and ensuring the long term success ofCoronis clients and for developing long-term relationships with assigned clients and colleagues as well as connecting with stakeholders. S/He shall liaise between clients and cross-functional internal teams to ensure timely and successful delivery according to client/Coronis needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates as the lead point of contact for low complexity clients as assigned.
• Work cross functionally to uphold contractual commitments and client expectations.
• Maintains strong administrative support with assigned clients including attending client calls within scope of support, providing call summary, plan of actions, reporting, and communication both internally and externally.
• Serve as an issue spotter to ensure we are anticipating, minimizing, and eliminating potential risks.
• Coordination with process ownership of key processes to include designs workflows applicable to client as-is and future states are documented and achieved.
• Data analytics tracking and forecasting of key accounts.
• Documentation of key processes.
• Communicates clearly the progress of weekly/monthly/quarterly initiatives.
• Identifies, troubleshoots coding/operational bottlenecks, problems, and toll gates, identify/resolve/escalate issues.
• Assists with all external requests to ensure client satisfaction and requests are documented and brought to a close.
• Contributes to a positive department image by exhibiting professionalism, adaptability, teamwork and mutual respect with all staff members.
• Other tasks/functions that may be assigned by the company as per business requirement; these may change from time to time to reflect the changing requirement of your position and our business.

Qualifications:

• College Coursework, preferred focus in Healthcare field.
• Minimum 2 year of releval experience
• Knowledge of Process Improvement and/or Lean, 6-sigma lean methodology a plus.
• Certifications for Client Services, Revenue Cycle, Medical Coder and/or Certified Biller is a plus.
• Client/customer service management or other relevant experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience in client/customer service to deliver client-focused solutions.
• Proven ability to manage multiple initiatives, detail oriented Strong working knowledge of Excel

Job Type: Full-time

Benefits:

• Paid training

Work Location: Remote

Duties and Responsibilities:

• Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
• Shall help and guide the patient through the health care system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
• Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).
• Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information,treatment choices and potential outcomes.
• Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient's health care.
• Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
• Encourage patients to communicate their preferences and priorities for treatment to their health care team.
• Shall work with different groups as well as health care teams and resource providers.
• Build professional relationships with the health care team by learning about the role of each team members and to facilitate patient healthcare.
• Shall maintain high sense of confidentiality especially with the patient's information.
• Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.
• Help patients optimize time with their doctors and treatment team(e.g.prioritize questions, clarify information with treatment team).
• Encourage active communication between patients/ families and health care providers to optimize outcomes.

Minimum Qualifications:

• Candidate must be a Graduate of a Bachelor's Degree course in customer service related (BS Hotel, Restaurant and Management, etc.)
• With at least experience in the customer service related field and excellent Customer Service Skills
• Excellent communication skills
• Employs active listening and is attentive to details
• Computer literate in Windows-based applications
• Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
• Willing to work in shifting schedule
• Willing to work on-site in Bonifacio Global City, Taguig.

Role:
Patient Care Coordinator

Location:
Remote (Philippines)

Company:
Satellite Teams

Shift
: PST (Pacific Standard Time)

Monthly Rate:
40,000.00

About Satellite Teams

Satellite Teams builds exceptional offshore teams for growing companies. We partner with businesses in the U.S. and other countries to deliver top-tier support staff who work as seamless extensions of their in-house teams.

We're currently looking for a
Patient Care Coordinator
to support one of our U.S.-based healthcare clients. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.

Key Responsibilities

• Patient Communication:
• Answer incoming calls promptly and professionally.
• Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
• Respond to patient text messages and emails with accurate and timely information.
• Return patient phone messages through the answering service to ensure all inquiries are addressed.
• Scheduling & Coordination:
• Schedule and reschedule patient appointments according to provider availability.
• Call patients who no-showed to reschedule and re-engage them.
• Manage the triage process by routing calls to the correct departments or staff.
• Assist in creating new patient referrals and coordinate with patients to complete scheduling.
• Administrative Support:
• Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation.
• Maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems.
• Ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
• Operational Excellence:
• Multi-task across phone, email, and text communication while maintaining a high level of service.
• Follow up on pending authorizations, lab results, or documentation as directed by the provider or practice.
• Support the team with other administrative or patient-related tasks as needed.

Qualifications

• Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
• Excellent English communication skills (both written and verbal).
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
• Proficiency with office software, email systems, and document management.
• High attention to detail and accuracy when handling sensitive patient data.
• Ability to work U.S. business hours and coordinate with a remote team.

Job description

Overview:

• Coordinate patients as contact window from production start

• Fixing the appointments and schedule with patients- Call patients before the accommodation day to verify the appointment- Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

• Answering the patient concern- Communication with the related department and obtaining solutions for a technical concern from a patient.- Providing the solution and an answer to a patient in accordance with his/her questions.

• Customer success operation

• Boosting lifetime customer value and annual recurring revenue.- Inspiring customer loyalty and retention.- Reducing churn

Details:

• Fixing the appointments and schedule with patients

• Send notifications via SNS message to match the schedule of our staff in charge and the patient- Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic- Share the appointments result with related departments

• Call patients before the accommodation day to verify the appointment

• Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.- Check the related concern with patients* Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)* Ask the patient if he/she will arrive with a companion* Ask the vaccination status and current health condition the day before the said schedule

• Communication with patients/visitors directly by answering or referring inquiries

• Coordinates with the concerning departments regarding issues or irregularities with the patients- Take over the communication of patients who is starting production from sales- Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition Deliver new service information with our users

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

• Monitors logbook for security purposes.- Maintains telecommunications system.

• Inventory of consumables (socks, liners, bandages) from incoming shipments

• Purchasing pantry and office supplies

• Answering the patient concern

• Getting the problem/situation/request when the person got contact from the customer- Can give the solution or explanation if the request is template one

• Communication with the related department and obtaining solutions for a technical concern from a patient.

• If the concern from customer is not on our template, escalate the trouble detail to the superior person- Check the unclear point before explaining to the customer

• Boosting lifetime customer value and annual recurring revenue.

• Up-selling and cross-selling mainly through phone call and SNS- Proposing additional purchases of consumables after the main product sale closes- Proposing additional purchases to existing customers

• Inspiring customer loyalty and retention

• Making follow-up calls and providing information to customers to build rapport regularly

• Reducing cancellation

• Monitoring and reporting cancellation rates- Making internal proposals to reduce cancellation rates- Making approaches to patients to reduce cancellation rates

• To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.

• To propose any solution to the supervisor or team member based on information you obtain.

• To provide the solution and an answer to a patient in accordance with him/her questions.

• If the concern from the customer is on our template, the person can answer after confirming the related member.

• The person can follow the company protocol for the explanation.

• Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.

• Contributing to the team effort by accomplishing tasks for better results.
• Making and writing routine/ special report directed by the superiors
• Performing other duties as assigned by the superiors
• Making suggestions for improving operations in this position's role or beyond this role.

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person

Virtual Staffing Solutions is looking for Patient Care Coordinators

The Patient Care Coordinator serves as the primary point of contact for patients, ensuring timely support, accurate information, and seamless service. This role involves handling inquiries, managing account updates, and assisting with billing and contract processes while maintaining a high level of professionalism and care.

• Respond to incoming calls, emails, and messages from patients and customers.
• Research solutions, troubleshoot issues, and provide clear, effective resolutions.
• Update and maintain accurate patient billing and personal information.
• Process account changes, activate contracts, and follow up on overdue payments.
• Document all customer interactions and solutions in the client system for accurate tracking.

• High school diploma or equivalent (healthcare-related coursework or degree is a plus).
• Previous experience in customer service, healthcare support, or patient coordination is an advantage.
• Strong communication and problem-solving skills.
• Detail-oriented with excellent organizational abilities.
• Proficient in computer systems and comfortable working with digital tools.
• Compassionate, patient-focused, and able to thrive in a fast-paced environment.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

JOB SUMMARY:

The position is essentially responsible in effectively carrying out set strategies of Customer Experience Divisionrelevant to the confinement of valued members. It ensures customer satisfaction through effective rapportand proper utilization management.

DUTIES AND RESPONSIBILITIES:

1. CUSTOMER EXPERIENCE

• Always ensures efficient execution of best-in-class Customer Experience the assigned provider
• Closely monitors admission/s in assigned/ affiliated providers
• Creates case and Authorization in One System; updates discharge date within 24hours
• Visits admitted member and reorients benefit plan and requirements during the admissionand ensures understanding through acknowledgement of Visit Form
• Assesses availment and Issues Letter of Authorization accordingly to billing/ credit andcollection
• Closely monitors member's confinement progress through patient's medical chart
• Revisits member whenever necessary.
• May assist member during the discharge to ensure proper computation and collection ofuncoverable charges
• Captures provider issues such as unpaid claims, implementation of new hospital policies,threat of suspensions etc.
• Establishes good working relationship / partnership among affiliated providers

2. UTILIZATION MANAGEMENT

• Reviews and analyzes cases of admission; checks necessity of the confinement and/orprocedure
• Reviews and reports member's Length of Stay (LOS) and Cost of confinement
• Coordinates complex/ catastrophic cases to superior or Medical Resource for propermanagement
• Approves coverage based on authority limit up to P50,000 otherwise, shall refer to authorizedapprover
• Reports denied admissions

3. REPORT GENERATION

• End of day report of admissions and discharge
• Updates the "endorsement to claims" in OS for Claim's reference

QUALIFICATIONS:

• Graduate of any Medical allied course preferably Nursing/ Physical Therapy
• Preferably with experience in HMO industry
• Must be willing to do field work to the assigned clinics/hospitals around Cebu area

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected salary?
• Are you willing to do field work?

Education:

• Bachelor's (Preferred)

Language:

• Tagalog (Preferred)

Work Location: In person