1,389 Functional Support jobs in the Philippines

What you'll do:

-Act as the first point of contact for ServiceNow functional support requests from endusers and stakeholders.

-Provide day-to-day functional and process support across ServiceNow modules

(e.g., Incident, Problem, Change, Request, CMDB, Knowledge).

-Translate business needs into functional requirements and coordinate with

technical teams for configuration or development.

-Ensure compliance with ITIL standards and organizational ITSM processes.

-Maintain and update process documentation, knowledge base articles, and

training materials.

-Monitor platform usage and identify opportunities for process improvements

or additional automation.

-Assist in onboarding and training new users on ServiceNow features and functionalities.

-Collaborate with ServiceNow developers, administrators, and process owners to

resolve issues and deliver enhancements.

-Generate functional reports and dashboards as needed by management and stakeholders.

Qualifications:

Bachelor's Degree holder

At least 3 years in ServiceNow ITSM

Must be willing to work on extended hours and on-call if needed

Must be willing to work in Ortigas, Pasig City

Job Type: Full-time

Experience:

• ServiceNow ITSM: 3 years (Preferred)

Work Location: In person

Job Description:

• Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client's objectives and systems.
• Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.
• System Configuration: Configure and customize software applications to meet the functional needs of the organization.
• Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.
• Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.

Qualifications:

• Atleast 5 years of experience as a Functional Support Engineer or in any related position
• Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
• Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
• Ability to develop good working relationships with team members and customers.
• Ability to problem solve independently.

Job Description:

• Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client's objectives and systems.
• Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.
• System Configuration: Configure and customize software applications to meet the functional needs of the organization.
• Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.
• Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.

Requirements:

Qualifications:

• Atleast 5 years of experience as a Functional Support Engineer or in any related position
• Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
• Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
• Ability to develop good working relationships with team members and customers.
• Ability to problem solve independently.

Act as the first point of contact for ServiceNow functional support requests from endusers and stakeholders.

Provide day-to-day functional and process support across ServiceNow modules

(e.g., Incident, Problem, Change, Request, CMDB, Knowledge).

Translate business needs into functional requirements and coordinate with

technical teams for configuration or development.

Ensure compliance with ITIL standards and organizational ITSM processes.

Maintain and update process documentation, knowledge base articles, and

training materials.

Monitor platform usage and identify opportunities for process improvements

or additional automation.

Assist in onboarding and training new users on ServiceNow features and functionalities.

Collaborate with ServiceNow developers, administrators, and process owners to resolve issues and deliver enhancements.

Generate functional reports and dashboards as needed by management and stakeholders.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 3 years of experience providing functional support for ServiceNow or similar ITSM platforms.
• experience ITIL framework and ITSM processes (e.g., Incident, Problem, Change, Request, CMDB, Knowledge Management).
• Experience gathering, documenting, and translating business requirements into functional specifications.
• Experience with ServiceNow modules, user interface, and navigation.
• Ability to work closely with technical teams, developers, and administrators to support configuration and enhancements.
• Experience in creating and maintaining knowledge base articles, user guides, and process documentation.
• Strong analytical and problem-solving skills; ability to identify improvement opportunities within workflows or platform usage.
• Proficient in generating reports and dashboards in ServiceNow for stakeholders and management.
• Excellent communication and interpersonal skills, with the ability to train and support end-users.
• Experience working in Agile or ITIL-aligned environments is a plus.
• ServiceNow Certified System Administrator or other relevant certifications (preferred but not required).

Job Description

• Act as the first point of contact for ServiceNow functional support requests from endusers and stakeholders.
• Provide day-to-day functional and process support across ServiceNow modules (e.g., Incident, Problem, Change, Request, CMDB, Knowledge).
• Translate business needs into functional requirements and coordinate withn technical teams for configuration or development.
• Ensure compliance with ITIL standards and organizational ITSM processes.
• Maintain and update process documentation, knowledge base articles, and training materials.
• Monitor platform usage and identify opportunities for process improvements or additional automation.
• Assist in onboarding and training new users on ServiceNow features and functionalities.
• Collaborate with ServiceNow developers, administrators, and process owners to resolve issues and deliver enhancements.
• Generate functional reports and dashboards as needed by management and stakeholders.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 3 years of experience providing functional support for ServiceNow or similar ITSM platforms.
• experience ITIL framework and ITSM processes (e.g., Incident, Problem, Change, Request, CMDB, Knowledge Management).
• Experience gathering, documenting, and translating business requirements into functional specifications.
• Experience with ServiceNow modules, user interface, and navigation.
• Ability to work closely with technical teams, developers, and administrators to support configuration and enhancements.
• Experience in creating and maintaining knowledge base articles, user guides, and process documentation.
• Strong analytical and problem-solving skills; ability to identify improvement opportunities within workflows or platform usage.
• Proficient in generating reports and dashboards in ServiceNow for stakeholders and management.
• Excellent communication and interpersonal skills, with the ability to train and support end-users.
• Experience working in Agile or ITIL-aligned environments is a plus.
• ServiceNow Certified System Administrator or other relevant certifications (preferred but not required).

Job Description

• Act as the first point of contact for ServiceNow functional support requests from endusers and stakeholders.
• Provide day-to-day functional and process support across ServiceNow modules (e.g., Incident, Problem, Change, Request, CMDB, Knowledge).
• Translate business needs into functional requirements and coordinate withn technical teams for configuration or development.
• Ensure compliance with ITIL standards and organizational ITSM processes.
• Maintain and update process documentation, knowledge base articles, and training materials.
• Monitor platform usage and identify opportunities for process improvements or additional automation.
• Assist in onboarding and training new users on ServiceNow features and functionalities.
• Collaborate with ServiceNow developers, administrators, and process owners to resolve issues and deliver enhancements.
• Generate functional reports and dashboards as needed by management and stakeholders.

Job Type: Full-time

Benefits:

• Paid training
• Pay raise
• Work from home

Work Location: In person

• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
• Open for fresh graduates but proven experience in related fields is an advantage.
• Sound technical knowledge.
• Computer literate and proficient in SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.

Note: Residence of Muntinlupa City, Sto.Tomas Batangas and Imus

Job Type: Full-time

Work Location: In person

· Candidate must possess at least Bachelor's Degree

· Must be Computer Literate

· Good Listening Skills

· Excellent Customer Service Skills

· Strong Analytical and Problem-solving Skills

Email your CV:

For more information visit our website:

Job Type: Full-time

Ability to commute/relocate:

• Tarlac City, Tarlac: Reliably commute or planning to relocate before starting work (Preferred)

• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
• Open for fresh graduates but proven experience in related fields is an advantage.
• Sound technical knowledge.
• Computer literate and proficient in SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.

Note: Residence of Muntinlupa, Sto.Tomas Batangas, and Imus