5,846 Front Office Supervisor jobs in the Philippines

Guest Services Officer Job Summary: Provide excellent customer service by assisting guests with inquiries, requests, and concerns to ensure a pleasant experience. Hotel Industry Experience is a plus

• Supervise daily front desk operations including check-in/check-out, reservations, and guest inquiries
• Train, schedule, and mentor front desk staff to maintain service excellence
• Handle guest complaints and resolve issues promptly and professionally
• Monitor room inventory and coordinate with housekeeping and maintenance teams
• Ensure accurate billing, cash handling, and financial reporting
• Maintain a clean, organized, and welcoming front desk area
• Enforce hotel policies and procedures to ensure guest safety and satisfaction
• Use suggestive selling techniques to maximize room occupancy and revenue
• Respond to phone and in-person inquiries regarding hotel services and amenities
• Prepare daily shift reports and communicate relevant information to management

Requirements:

• Minimum 2 years of experience in front office operations, preferably in a supervisory role
• Proficient in hotel management software( Maestro)
• Strong leadership, communication, and problem-solving skills
• Ability to multitask and work under pressure in a fast-paced environment
• Professional appearance and demeanor
• Willingness to work flexible hours, including weekends and holidays

Job Type: Full-time

Pay: Php24, Php25,000.00 per month

Benefits:

• Employee discount
• On-site parking
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Qualifications:

• Bachelor's degree in Hospitality Management or related field preferred
• Minimum of 2 years experience in a front office supervisory role in a hotel or hospitality setting
• Strong leadership and communication skills, with the ability to motivate and inspire a team
• Excellent customer service and interpersonal abilities, with a focus on exceeding guest expectations
• Proficiency in hotel management software and Microsoft Office suite
• Flexibility to work evenings, weekends, and holidays as required by the demands of the position

Key Responsibilities:

• Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest services
• Train, coach, and mentor front desk associates to ensure adherence to hotel standards and procedures
• Monitor front desk performance and productivity, providing feedback and implementing strategies for improvement
• Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retention
• Assist with scheduling, staffing, and payroll management for the front desk team
• Maintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferences
• Collaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordination
• Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff

Brief Job Description:

• Supervise and lead the front office team, including assigning tasks, providing training, and assessing performance.
• Oversee and coordinate all front desk activities, including check-in/check-out, guest inquiries, and reservations.
• Manage cash handling and credit card systems accurately. Monitoring OTA Bookings and Handling Billing from OTAs
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in.

Qualifications:

• Previous experience in a customer service role
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills
• Working knowledge of hotel management systems
• Able to multitask and prioritize tasks

Job Type: Full-time

Benefits:

• Staff meals provided

Work Location: In person

I. Front Office Management and Guests Relations

• Read the logbook daily and takes appropriate actions as deemed necessary

• Check AM and PM discrepancy reports

• Has a thorough knowledge of the front office system and the checking in and out procedures

• Welcome VIP and regular guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room pass and the key)

• Ensure that guests concerns are being attended to and delivered on a timely manner

• Check VIP Levels for all arriving VIPs

• Check that room blocking for all arriving VIP's and groups are done ahead

• Update guests database

• Oversee the Front Office Operations.
• Make sure that we delivers satisfaction services to our guests especially during check in and check out
• Ensure that the team inputted the correct charges of the guest/s
• Prepares the daily VIP arrivals and assists them during check in
• Assist the Rooms Division Manager in implementing the Front Office Policies and Procedures
• Reviews and approves room move and room rate changes
• Handles guest complaints and follows them up to reduce future complains
• Assists the Rooms Division Manager in compiling information for reports
• Monitors guest services
• Prepares the weekly schedule of the Front Office Staff
• Implements recycle, re-use and reduce to minimize wastage of stationaries, envelopes, folders and other office supplies.
• Coordination meeting with respective department
• Do the team's daily morning briefing
• Ensure that we provide the guest with a very satisfaction rate

Company Description

U Hotels Makati is a boutique hotel located in the vibrant Poblacion neighborhood of Makati. Known for its stylish interiors and local artwork, the hotel offers cozy accommodations ideal for both business and leisure travelers. Guests enjoy modern amenities, personalized service, and easy access to restaurants, nightlife, and key business districts. U Hotels Makati is a unique and convenient choice in the heart of Metro Manila.

Role Description

This is a full-time on-site role for a Front Office Supervisor - Department Head located in Metro Manila. The Front Office Supervisor will oversee daily front office operations, ensure efficient check-in and check-out processes, handle guest inquiries and complaints, and manage reservations. The supervisor will also be responsible for training and supervising front office staff, maintaining high levels of customer service, and ensuring all reception duties are performed effectively.

Qualifications

• Supervisory skills and experience in managing a team
• Experience in receptionist duties and handling reservations
• Strong customer service skills
• Excellent communication skills
• Ability to work on-site in Metro Manila
• Previous experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field is preferred

Qualifications:

• Must possess at least a Bachelor's or College Degree in any business-related courses.
• Must have excellent verbal and written communication skills.
• Has strong organization and leadership skills.
• Knowledgeable in working with hotel property management systems and working with MS Office applications is an advantage.
• At least 1 to 2 years of work experience in Front Office within a leadership role is an advantage.
• Must be willing to be work on-site in Butuan City.

Job Type: Full-time

Benefits:

• Free parking
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

Shangri-La The Fort, Manila
Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotel complements the company's five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.

Duties

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

Requirments

• Peferably a college graduate with a degree in Hospitality or in the same capacity
• Preferably with 3 years relevant experience
• Preferably communicates and write with fluency in English (and local language)
• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Has strong interpersonal and communication skills

Duties and Responsibilities

· Establish and maintain a positive relationship with clients / guests, including building rapport and providing excellent customer service.

· Ensuring outstanding customer service at all times.

· Ensuring that Company policies and procedures are followed by all the staff.

· Maintains a cheerful, friendly and courteous demeanor at all times.

· Courteously and accurately answers inquiries from potential guests and accept hotel reservations.

· Supervise daily shift process ensuring all team members adhere to standard operating procedures.

· Train, direct the work of, resolve issues / problems and coach and counsel the front desk team to ensure a quality operations.

· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Supervise the operations of the front desk to ensure optimal level of service and hospitality is given to the guests.

QUALIFICATIONS

· Bachelor's Degree in hospitality, hotel or any degree in business.

· With at least 1 year experience in front desk services in a hotel setting.

· Minimum of 2 years' supervisory experience in front desk or guest services.

· Highly motivated with energetic personality and has a strong commitment to excellent customer service.

· Ability to maintain composure in any and all stressful situations.

· Excellent verbal and written communication skills.

· Honest, trustworthy and values integrity at all times.

· Willing to work in Makati City.