1,514 Front Office Supervisor jobs in the Philippines
Front Office Supervisor
National Capital Region, National Capital Region
Marivent Hotels and Resorts Inc.
Posted 10 days ago
Job Viewed
Job Description
Duties and Responsibilities:
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
This advertiser has chosen not to accept applicants from your region.
0
Front Office Supervisor
Palawan, Palawan
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC
Posted 22 days ago
Job Viewed
Job Description
Are you an experienced Front Office professional with a strong background in Travel & Tours coordination, Online Travel Agencies (OTAs), and POS operations?
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
This advertiser has chosen not to accept applicants from your region.
1
Front Office Supervisor
Danao, Cebu
El Mar Resort
Posted today
Job Viewed
Job Description
**About the Role: Front Office Supervisor will be assigned in Sogod Cebu.**
El Mar Resort is looking for an experienced front office leader who is responsible in supervising his teammates to ensure efficient and smooth operations daily. A good leader who will ensure his team will take the lead in producing excellent feedback, and is committed in exceeding the guest’s satisfaction while they stay in El Mar. A professional good communicator and a courteous personnel to all our guests and employees by providing accurate and timely information and services.
**KEY LIAISON: All Departments/Front Office Employees, Hotel guests**
**MAIN DUTIES AND RESPONSIBILITIES SUMMARY**
- Ensures excellent customer care and commits service standards are maintained all the time.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations by forwarding reservations details to the SMC Department.
- Anticipates the guests’ needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Respond to telephone and in-person inquiries regarding reservations and provides El Mar Resort’s information and its up-to-date services.
- Monitors and reviews the forecast arrivals and departures, total walked-in diners and day in guests.
- Takes the lead in processing every guest’s check-in, verifies their identity, mode of payment, informed about the rooms they availed, and provide their room keys in time.
- Make accurate guest’s account, and assures its needed requirements.
- Constant communication with the Housekeeping Team to ensure VCI before the guest’s arrives at the resort; assures ACs are working well.
- Build strong relationships and liaise with all other departments, especially housekeeping, food & beverages outlets, sales and reservations, etc.
- Accommodates guest requests and contacts the involved department when needed.
- Attentive to every guests concerns, and is very quick in resolving their problems and give appropriate solutions.
- Ensures all restaurant, room charges and other charges are processed diligently to guest's accounts.
- Every invoice for the guests must be correct; billing instructions are verified well; all necessary supporting bills and vouchers are attached for direct settlements.
- Secures the guest’s check-out is performed smoothly.
- Follows company billing process and applies the correct accounting procedures.
- Supervises daily shift process that ensures all team members adhere to standard operating procedures.
- Uses suggestive or up-sell El Mar’s services, food menu, facilities to increase occupancy and revenue.
- Reviews daily reports/logs/contingency lists and coach or train teammates when they have struggles in performing their tasks in the department.
- The point person in ensuring that the guests stay is satisfactory when they checked in and out in the resort.
- Attends and reports to General Manager the front office operations daily.
**PREFERRED QUALIFICATIONS**
- Has 2-3 Years of experience in the same role/capacity
- Must Have Good Time Management Skills
- Excellent Problem Solving Skills
- Excellent interpersonal & Communication Skills
- Strong attention to detail and ability to meet deadlines
- Has knowledge in Basic Accounting
- Willing to relocate to Sogod, Cebu.
- Can work ASAP.
**EDUCATION**
- A Bachelor's degree in Marketing, Advertising, Tourism, Hospitality/Hotel & Restaurant Management/Hotel Management, or any relevant education from a reputable college or university.
**Salary**: Php16,000.00 - Php17,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Danao City, Cebu: Reliably commute or planning to relocate before starting work (required)
El Mar Resort is looking for an experienced front office leader who is responsible in supervising his teammates to ensure efficient and smooth operations daily. A good leader who will ensure his team will take the lead in producing excellent feedback, and is committed in exceeding the guest’s satisfaction while they stay in El Mar. A professional good communicator and a courteous personnel to all our guests and employees by providing accurate and timely information and services.
**KEY LIAISON: All Departments/Front Office Employees, Hotel guests**
**MAIN DUTIES AND RESPONSIBILITIES SUMMARY**
- Ensures excellent customer care and commits service standards are maintained all the time.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations by forwarding reservations details to the SMC Department.
- Anticipates the guests’ needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Respond to telephone and in-person inquiries regarding reservations and provides El Mar Resort’s information and its up-to-date services.
- Monitors and reviews the forecast arrivals and departures, total walked-in diners and day in guests.
- Takes the lead in processing every guest’s check-in, verifies their identity, mode of payment, informed about the rooms they availed, and provide their room keys in time.
- Make accurate guest’s account, and assures its needed requirements.
- Constant communication with the Housekeeping Team to ensure VCI before the guest’s arrives at the resort; assures ACs are working well.
- Build strong relationships and liaise with all other departments, especially housekeeping, food & beverages outlets, sales and reservations, etc.
- Accommodates guest requests and contacts the involved department when needed.
- Attentive to every guests concerns, and is very quick in resolving their problems and give appropriate solutions.
- Ensures all restaurant, room charges and other charges are processed diligently to guest's accounts.
- Every invoice for the guests must be correct; billing instructions are verified well; all necessary supporting bills and vouchers are attached for direct settlements.
- Secures the guest’s check-out is performed smoothly.
- Follows company billing process and applies the correct accounting procedures.
- Supervises daily shift process that ensures all team members adhere to standard operating procedures.
- Uses suggestive or up-sell El Mar’s services, food menu, facilities to increase occupancy and revenue.
- Reviews daily reports/logs/contingency lists and coach or train teammates when they have struggles in performing their tasks in the department.
- The point person in ensuring that the guests stay is satisfactory when they checked in and out in the resort.
- Attends and reports to General Manager the front office operations daily.
**PREFERRED QUALIFICATIONS**
- Has 2-3 Years of experience in the same role/capacity
- Must Have Good Time Management Skills
- Excellent Problem Solving Skills
- Excellent interpersonal & Communication Skills
- Strong attention to detail and ability to meet deadlines
- Has knowledge in Basic Accounting
- Willing to relocate to Sogod, Cebu.
- Can work ASAP.
**EDUCATION**
- A Bachelor's degree in Marketing, Advertising, Tourism, Hospitality/Hotel & Restaurant Management/Hotel Management, or any relevant education from a reputable college or university.
**Salary**: Php16,000.00 - Php17,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Danao City, Cebu: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
Front Office Supervisor El Nido Palawan
Palawan, Palawan
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC
Posted 21 days ago
Job Viewed
Job Description
The Front Office Supervisor oversees the daily operations of the front desk, ensuring efficient
guest check-in and check-out processes, handling guest concerns, and supervising front office br>staff. This role is essential in maintaining high service standards and providing guests with a
seamless and memorable experience.
guest check-in and check-out processes, handling guest concerns, and supervising front office br>staff. This role is essential in maintaining high service standards and providing guests with a
seamless and memorable experience.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 3 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
Pampanga, Pampanga
Global Support
Posted 7 days ago
Job Viewed
Job Description
An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 14 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Pasig, Palawan
PhStack
Posted today
Job Viewed
Job Description
Customer service Representative/One Day Process
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances / Plus 10K Sign-on BONUS
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview)
**QUALIFICATIONS**:
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Willing to work onsite in Bridgetowne, Pasig City
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances / Plus 10K Sign-on BONUS
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview)
**QUALIFICATIONS**:
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Willing to work onsite in Bridgetowne, Pasig City
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
GDV Business Services Co.
Posted today
Job Viewed
Job Description
ONE OF THE LARGEST BPO COMPANY IS CURRENTLY HIRING MULTIPLE SITES ARE CURRENTLY HIRING AND IN NEED OF AGENTS FOR OUR INTERNATIONAL ACCOUNTS
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
- We do have DAYSHIFT
*Completed Senior High School or High School graduate of the old curriculum
*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 25,000 monthly salary package
Just CLICK THE BUTTON TO APPLY and submit your updated resume.
**Salary**: Php17,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
- We do have DAYSHIFT
*Completed Senior High School or High School graduate of the old curriculum
*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 25,000 monthly salary package
Just CLICK THE BUTTON TO APPLY and submit your updated resume.
**Salary**: Php17,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Taguig, National Capital Region
Eteam Workforce Private Corporation
Posted today
Job Viewed
Job Description
Qualification:
br>Bachelor’s degree or equivalent work experience in customer support, business, IT, or a related field. < r>1 year of experience in a customer-facing role, preferably in fintech, crypto, or a technology-driven environment.
Strong communication skills with excellent written and verbal English.
Experience with customer service platforms (e.g., Zendesk, Salesforce) preferred.
Ability to work flexible hours, including weekends and holidays if needed.
Hybrid
Monday-Friday
Duties and Responsibilities:
Provide high-quality, empathetic, and efficient customer support via email, chat, or phone.
Resolve issues related to account access, identity verification, transaction discrepancies, and security.
Investigate and escalate complex technical or fraud-related cases to the appropriate team.
Maintain up-to-date knowledge of Company products, services, and policies.
Analyze customer feedback and identify trends to help improve our support workflows and user experience.
Collaborate with engineering, compliance, and product teams to resolve bugs or system issues.
Monitor key support metrics (e.g., response time, CSAT) and meet or exceed SLAs.
Document internal processes, contribute to knowledge base articles, and suggest process improvements.
br>Bachelor’s degree or equivalent work experience in customer support, business, IT, or a related field. < r>1 year of experience in a customer-facing role, preferably in fintech, crypto, or a technology-driven environment.
Strong communication skills with excellent written and verbal English.
Experience with customer service platforms (e.g., Zendesk, Salesforce) preferred.
Ability to work flexible hours, including weekends and holidays if needed.
Hybrid
Monday-Friday
Duties and Responsibilities:
Provide high-quality, empathetic, and efficient customer support via email, chat, or phone.
Resolve issues related to account access, identity verification, transaction discrepancies, and security.
Investigate and escalate complex technical or fraud-related cases to the appropriate team.
Maintain up-to-date knowledge of Company products, services, and policies.
Analyze customer feedback and identify trends to help improve our support workflows and user experience.
Collaborate with engineering, compliance, and product teams to resolve bugs or system issues.
Monitor key support metrics (e.g., response time, CSAT) and meet or exceed SLAs.
Document internal processes, contribute to knowledge base articles, and suggest process improvements.
This advertiser has chosen not to accept applicants from your region.
9