129 Front Office Manager jobs in the Philippines

Job Overview:

The Front Office Manager at Misibis Bay Resort is responsible for overseeing all operations at the front desk and ensuring an exceptional guest experience. This position involves managing the front office team, coordinating guest services, and maintaining smooth operations for both check-in/check-out processes and guest inquiries. The Front Office Manager will ensure that guests receive a seamless and personalized experience, reflecting the resort's high standards of service and luxury.

Key Responsibilities:

Guest Service Management:

• Supervise and manage the daily activities of the front desk team, ensuring efficient check-in/check-out processes and exceptional guest service.
• Ensure the front desk is fully staffed during peak hours and that team members are trained to handle guest requests, inquiries, and complaints.
• Address and resolve guest concerns or complaints promptly, professionally, and in alignment with the resort's customer service standards.
• Monitor guest satisfaction levels, ensuring all feedback (positive and negative) is properly addressed and followed up on.
• Coordinate with other departments to ensure guest requests (such as room service, special accommodations, etc.) are fulfilled.

Team Leadership:

• Hire, train, and mentor front office staff, ensuring they provide friendly, knowledgeable, and efficient service.
• Conduct regular performance reviews and offer coaching and development opportunities to improve service standards and operational efficiency.
• Lead by example to promote a positive and collaborative work environment, emphasizing teamwork and excellent customer service.

Operational Excellence:

• Oversee daily front desk operations, including guest registration, check-in/check-out, billing, and room assignment.
• Ensure proper cash handling, guest billing procedures, and end-of-day reconciliations are completed accurately.
• Maintain and monitor reservations, ensuring that all rooms are allocated appropriately and that any overbooking situations are managed effectively.
• Monitor and manage the availability of rooms in coordination with the housekeeping and reservations departments.
• Ensure compliance with all resort policies, procedures, and safety standards.

Administrative Tasks:

• Maintain accurate and up-to-date records of guest interactions, payments, and feedback.
• Ensure the front desk is organized and well-stocked with necessary supplies and equipment.
• Perform regular audits to ensure billing and payment accuracy and resolve any discrepancies in a timely manner.

Collaboration with Other Departments:

• Work closely with the housekeeping, reservations, and maintenance teams to ensure smooth communication and seamless service delivery to guests.
• Assist the sales and marketing team with promotions, special requests, or VIP guest accommodations.

Skills & Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• At least 3-5 years of experience in a front office or guest services role, with at least 2 years in managerial position, preferably in a resort or hotel.
• Exceptional customer service skills with a proven ability to handle difficult situations and resolve guest complaints effectively.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication skills, both verbal and written, with the ability to interact with guests and team members from diverse backgrounds.
• High level of attention to detail and organizational skills.
• Proficiency in hotel management software like Opera and Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work under pressure and in a fast-paced environment, while maintaining a calm and professional demeanor.

Job Types: Full-time, Permanent

Benefits:

• Company car
• Company events
• Employee discount
• Flexible schedule
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Experience:

• Front Office Manager: 1 year (Required)

Work Location: In person

Job Scope:

• Responsible for providing efficient and courteous service to each guest, with particular attention to VIP's.
• Maximize room revenues by assisting in the direction and supervision of the activities of the Front Office operation (Guest Relations, Front Desk and Concierge).

Qualifications:

• Graduate of four (4) year collegiate course, preferably in Hotel and Restaurant Management or Bachelor of Science in Tourism Management or any related course.
• Supervisory experience of at least five (5) years or managerial experience of at least three (3) years in a related field or in a similar role.
• Experience within the golf, resort or luxury hospitality industries is preferred.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Staff meals provided
• Transportation service provided

Work Location: In person

The Front Office Manager contributes to company's success by managing the overall operations of the Front Office and by directing and coordinating Front Office activities/staff to ensure proper completion of all front office work and adherence to all hotel policies, standards, procedures and regulations. He/she has overall responsibility in supervising the works of Front Office staff to ensure total guest satisfaction.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's Degree in Hospitality or equivalent
• Minimum 5 years experience in the Hospitality industry in managerial capacity
• Has experienced working in a 5-star resort or hotel

Working or Basic Knowledge in:

• Computer Literacy - able to operate computers as the job completion requires as such.
• Excellent problem-solving skills
• Basic accounting
• Understanding the hotel operations of the other departments as it relates to Front Office

Job Type: Full-time

Pay: From Php40,000.00 per month

Work Location: In person

As the Front Office Manager, you will be the cornerstone of our front-of-house operations, ensuring exceptional guest experiences and seamless daily operations. You will oversee all guest interactions, including check-in/check-out procedures, room assignments, and leading engaging activities. Your role is pivotal in delivering unique accommodations and services that create unforgettable experiences. You will also manage compliance with local regulations, health and safety standards, and brand guidelines.

Supervises the front office team and operations, ensuring efficient guest services, a welcoming environment, and smooth daily operations in a hospitality or corporate setting. Key responsibilities include managing staff, handling guest inquiries and complaints, coordinating with other departments, maintaining office tidiness, and overseeing supplies and budgets. Key Responsibilities

• Staff Management: Supervises, trains, and schedules front office staff to ensure consistent performance and excellent customer service.
• Guest Services: Manages guest check-in and check-out, handles inquiries, resolves complaints, and fulfills special requests.
• Operational Oversight: Ensures the front office, visitor areas, and holding areas are clean and organized, and monitors office supplies and records.
• Coordination: Works with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.
• Administrative Duties: May handle accounting, manage department budgets, and oversee the distribution of mail, bills, and packages.
• Safety and Security: Implements safety protocols and emergency response plans to protect guests and the property.

Required Skills

• Leadership: Strong ability to lead, motivate, and manage a team.
• Communication: Excellent communication skills to interact effectively with guests and staff.
• Organizational Skills: Proficient in time management and task organization in a busy environment.
• Problem-Solving: Calm and diplomatic approach to resolve issues and manage challenging situations.
• Customer Service: Dedication to providing exceptional service and ensuring guest satisfaction.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Job Summary:

The Front Office Manager is responsible for overseeing the daily operations of the front office department, ensuring a seamless guest experience from arrival to departure. This role requires excellent leadership, guest service, and problem-solving skills, with a strong focus on team coordination and operational efficiency. The FO Manager plays a key role in maintaining the resort's standards of service and hospitality.

Key Responsibilities:

Supervise and manage all front office staff including receptionists, concierge, guest service agents, and night auditors.

Ensure a warm and professional welcome to all guests and maintain high standards of guest service.

Oversee the check-in and check-out process, room assignments, and guest inquiries or complaints.

Handle VIP guests, special requests, and reservations coordination.

Train, schedule, and evaluate the performance of the front office team.

Monitor occupancy levels, arrivals/departures, and room availability.

Ensure proper handling of guest billing, payments, and cashiering procedures.

C0ordinate closely with other departments, especially Housekeeping and Reservations, to ensure smooth operations.

Manage the front office budget, control costs, and optimize resources.

Prepare daily, weekly, and monthly reports for management.

Implement and maintain Standard Operating Procedures (SOPs).

Lead and motivate the team to deliver exceptional guest experiences and resolve conflicts when needed.

Maintain a strong presence in the lobby to interact with guests and support the team during peak hours.

Qualifications:

Bachelor's degree in Hospitality Management or related field preferred.

Minimum of 2-3 years of experience in a supervisory role in the front office, ideally in a luxury resort or hotel.

Strong leadership and interpersonal skills.

Excellent English communication skills; additional languages are an asset.

Proficient in using front office systems (e.g., Ezee Front Desk, Opera, etc.) and Microsoft Office Suite.

High level of professionalism, responsibility, and guest service orientation.

Ability to work under pressure and in a remote resort setting.

How to Apply

If you're a motivated and experienced andlooking for a new challenge, please submit your application, including your resume and cover letter, to

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Flexible schedule
• Opportunities for promotion
• Pay raise
• Staff meals provided
• Transportation service provided

Work Location: In person

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Staff meals provided
• Transportation service provided

Work Location: In person

As the Front Office Manager, you will be the cornerstone of our front-of-house operations, ensuring exceptional guest experiences and seamless daily operations. You will oversee all guest interactions, including check-in/check-out procedures, room assignments, and leading engaging activities. Your role is pivotal in delivering unique accommodations and services that create unforgettable experiences. You will also manage compliance with local regulations, health and safety standards, and brand guidelines.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Job Description

• Responsible for effective performance of the functions of all front office sections
• Ensures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair.
• Attends to guests problems, request, inquiries, approves guestrooms amenities
• Prepares daily, weekly, monthly occupancy forecasts evaluated against actual occupancy vacancies noted and taken to account for succeeding forecast.
• Attends department heads meeting, sales, and operations meeting.
• Manages training and performance evaluation of the front office staff
• Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued.
• Act as Manager-on-duty (MOD) in the absence of Hotel Manager.
• Performs other duties as may be assigned.

Minimum Qualifications

• Graduate of any Four (4) year Bachelor's Degree Preferably Hotel and Restaurant Management (HRM) and Tourism Management.
• Minimum of 5 years in the capacity of Front Office Manager
• Knowledgeable on handling operations, Customer Service Management and Performance Evaluation Management.
• Excellent Communications Skills
• Can start immediately
• Willing to be assigned to any Astoria Properties

Job Types: Full-time, Permanent

Benefits:

• Company events
• Discounted lunch
• Employee discount
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Front Office Manager: 5 years (Preferred)