1,602 Front Office jobs in the Philippines
Front Office Coordinator
National Capital Region, National Capital Region
Marivent Hotels and Resorts Inc.
Posted 3 days ago
Job Viewed
Job Description
Duties and Responsibilities:
br>1. Greet guests upon arrival and ensure a warm, professional welcome.
2. Handle guest check-ins, check-outs, and reservations efficiently.
3. Address guest inquiries, requests, and complaints professionally and promptly.
4. Provide information about hotel services, amenities, and local attractions.
5. Supervise and support front desk staff in daily operations.
6. Ensure smooth coordination between the front office and other departments.
7. Maintain accurate records of guest information, room availability, and billing.
8. Process payments, invoices, and handle cash/credit transactions securely.
9.Assist in training new front desk employees on hospitality standards and procedures.
10. Schedule and manage front office staff to ensure adequate coverage.
11. Monitor employee performance and provide feedback to enhance service quality.
12. Manage room reservations, cancellations, and modifications.
13. Coordinate with housekeeping and maintenance teams to ensure room readiness.
14. Prepare daily reports on occupancy, revenue, and guest feedback.
15. Maintain front office supplies and ensure all equipment is functioning properly.
16. Ensure compliance with hotel policies, safety procedures, and guest privacy regulations.
17. Handle emergency situations, including security incidents and medical emergencies, by following hotel protocols.
Qualifications, Skills and Experience:
1. Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field (preferred). < r>
2. Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
3. Strong knowledge of hotel management software (e.g., Opera, PMS, or similar).
4. Excellent communication, problem-solving, and organizational skills.
5. Ability to work in a fast-paced environment and handle stressful situations professionally.
6. Flexibility to work various shifts, including weekends and holidays.
br>1. Greet guests upon arrival and ensure a warm, professional welcome.
2. Handle guest check-ins, check-outs, and reservations efficiently.
3. Address guest inquiries, requests, and complaints professionally and promptly.
4. Provide information about hotel services, amenities, and local attractions.
5. Supervise and support front desk staff in daily operations.
6. Ensure smooth coordination between the front office and other departments.
7. Maintain accurate records of guest information, room availability, and billing.
8. Process payments, invoices, and handle cash/credit transactions securely.
9.Assist in training new front desk employees on hospitality standards and procedures.
10. Schedule and manage front office staff to ensure adequate coverage.
11. Monitor employee performance and provide feedback to enhance service quality.
12. Manage room reservations, cancellations, and modifications.
13. Coordinate with housekeeping and maintenance teams to ensure room readiness.
14. Prepare daily reports on occupancy, revenue, and guest feedback.
15. Maintain front office supplies and ensure all equipment is functioning properly.
16. Ensure compliance with hotel policies, safety procedures, and guest privacy regulations.
17. Handle emergency situations, including security incidents and medical emergencies, by following hotel protocols.
Qualifications, Skills and Experience:
1. Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field (preferred). < r>
2. Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
3. Strong knowledge of hotel management software (e.g., Opera, PMS, or similar).
4. Excellent communication, problem-solving, and organizational skills.
5. Ability to work in a fast-paced environment and handle stressful situations professionally.
6. Flexibility to work various shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
0
Front Office Staff
National Capital Region, National Capital Region
BPO Global Inc.
Posted 3 days ago
Job Viewed
Job Description
Handle inbound and outbound customer interactions in a professional manner.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.
Resolve customer complaints and escalate complex issues to appropriate departments.
Document all customer interactions accurately in the CRM system.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Stay updated on product knowledge and process changes.
Adhere to company policies, procedures, and compliance standards.
Provide feedback to improve customer service processes and systems.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.
Resolve customer complaints and escalate complex issues to appropriate departments.
Document all customer interactions accurately in the CRM system.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Stay updated on product knowledge and process changes.
Adhere to company policies, procedures, and compliance standards.
Provide feedback to improve customer service processes and systems.
This advertiser has chosen not to accept applicants from your region.
1
Front Office Receptionist
Hotel Okura Manila
Posted 3 days ago
Job Viewed
Job Description
As Our hotel receptionist,you would be the first point of contact for guests, responsible for creating a positive first impression and ensuring a smooth check-in and check-out process.You will also be responsible for handling reservations, manage guest inquiries, process payments, and provide information about the hotel and local attractions.
br>Duties And Responsibilities.
Welcome and check-in guests, making a warm and professional first impression
Kindly and promptly address guest inquiries, requests, and concerns
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfill guest needs and requests
Manage reservations, cancellations, and room assignments
Answer and forward phone calls
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
qualification
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle high-pressure situations with a calm and professional demeanor.
br>Duties And Responsibilities.
Welcome and check-in guests, making a warm and professional first impression
Kindly and promptly address guest inquiries, requests, and concerns
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfill guest needs and requests
Manage reservations, cancellations, and room assignments
Answer and forward phone calls
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
qualification
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle high-pressure situations with a calm and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
2
Front Office Associate
San Juan, Batangas
St. John Majore Services Company, Inc.
Posted 9 days ago
Job Viewed
Job Description
The Front Office Associate supports resort operations by handling administrative and clerical duties, maintaining a welcoming front desk environment, and assisting with guest services. Ad hoc tasks may be assigned by the immediate supervisor or management.
br>FRONT OFFICE ASSOCIATE – DUTIES AND RESPONSIBILITIES: < r>•Greet clients and maintain a positive front office atmosphere < r>•Respond to guest inquiries in a courteous and timely manner < r>•Assist the concierge during guest check-in and check-out < r>•Welcome guests upon arrival and assign rooms appropriately < r>•Maintain a clean, organized, and professional front desk area < r>•Perform other tasks as directed by the immediate supervisor or management < r>
PHYSICAL AND MENTAL REQUIREMENTS:
•Must be physically fit and able to stand or walk for extended periods < r>•Able to lift and carry items such as medical supplies or guest luggage when necessary < r>•Strong visual and auditory acuity for assessing guest needs and responding to emergencies < r>•Ability to handle stressful situations, such as medical emergencies or high guest volumes < r>•Must maintain a calm, compassionate, and professional demeanor at all times < r>•Requires mental alertness, attention to detail, and the ability to multitask < r>•Must be emotionally resilient and able to handle confidential and sensitive information responsibly < r>
Job Types: Full-time, Preferably FEMALE
Benefits:
• Company events < r>• Opportunities for promotion < r>• Paid training < r>• Pay raise < r>• Promotion to permanent employee < r>• 13th month salary < r>• Overtime pay
br>FRONT OFFICE ASSOCIATE – DUTIES AND RESPONSIBILITIES: < r>•Greet clients and maintain a positive front office atmosphere < r>•Respond to guest inquiries in a courteous and timely manner < r>•Assist the concierge during guest check-in and check-out < r>•Welcome guests upon arrival and assign rooms appropriately < r>•Maintain a clean, organized, and professional front desk area < r>•Perform other tasks as directed by the immediate supervisor or management < r>
PHYSICAL AND MENTAL REQUIREMENTS:
•Must be physically fit and able to stand or walk for extended periods < r>•Able to lift and carry items such as medical supplies or guest luggage when necessary < r>•Strong visual and auditory acuity for assessing guest needs and responding to emergencies < r>•Ability to handle stressful situations, such as medical emergencies or high guest volumes < r>•Must maintain a calm, compassionate, and professional demeanor at all times < r>•Requires mental alertness, attention to detail, and the ability to multitask < r>•Must be emotionally resilient and able to handle confidential and sensitive information responsibly < r>
Job Types: Full-time, Preferably FEMALE
Benefits:
• Company events < r>• Opportunities for promotion < r>• Paid training < r>• Pay raise < r>• Promotion to permanent employee < r>• 13th month salary < r>• Overtime pay
This advertiser has chosen not to accept applicants from your region.
3
Front Office Supervisor
National Capital Region, National Capital Region
Marivent Hotels and Resorts Inc.
Posted 10 days ago
Job Viewed
Job Description
Duties and Responsibilities:
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
This advertiser has chosen not to accept applicants from your region.
4
Front Office Associate
National Capital Region, National Capital Region
Marivent Hotels and Resorts Inc.
Posted 21 days ago
Job Viewed
Job Description
Duties & Responsibilities:
br>1. Welcome customers and guests in a warm and friendly manner.
2. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
3. Knows all essential aspects of our business operations.
4. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
5. Balances cash drawer by counting cash at beginning and end of work shift.
6. Monitors lobby and work area determine customer flow.
7. Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
8. Acts as the site liaison for the services and sales center.
9. Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations. Answering telephone calls, as well as screening and forwarding calls.
10. Copying, scanning, and filing documents.
11. Monitoring office supplies and ordering replacements.
12. Keeping the reception area tidy and observing professional etiquette.
13. Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly.
14. Handling room bookings, cancellations, and modifications while maintaining accurate records.
15. Greeting guests, verifying reservations, processing payments, and issuing room keys.
16. Maintain a constructive attitude and add toward a quality work environment.
17. Perform various office tasks and should be disposed to carrying out clerical duties assigned in accordance with the particular office procedure.
18. Should be well groomed in clerical occupations with good understanding of office management practices.
19. Make necessary report regarding client's feedback, suggestions and complaints.
20. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Qualifications, Skills and Experience:
1. Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
2. Excellent communication, customer service, and leadership skills.
3. Strong organizational and time-management skills.
4. Solid interpersonal skills.
5. Must be willing to work on shifting schedule.
6. Competency with Microsoft Office.
7. Ability to adapt to changing situations in a calm and professional manner.
8. Strong written and verbal communication skills.
9. Previous hospitality experience would be advantageous.
10. Must have flexible hours.
br>1. Welcome customers and guests in a warm and friendly manner.
2. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
3. Knows all essential aspects of our business operations.
4. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
5. Balances cash drawer by counting cash at beginning and end of work shift.
6. Monitors lobby and work area determine customer flow.
7. Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
8. Acts as the site liaison for the services and sales center.
9. Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations. Answering telephone calls, as well as screening and forwarding calls.
10. Copying, scanning, and filing documents.
11. Monitoring office supplies and ordering replacements.
12. Keeping the reception area tidy and observing professional etiquette.
13. Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly.
14. Handling room bookings, cancellations, and modifications while maintaining accurate records.
15. Greeting guests, verifying reservations, processing payments, and issuing room keys.
16. Maintain a constructive attitude and add toward a quality work environment.
17. Perform various office tasks and should be disposed to carrying out clerical duties assigned in accordance with the particular office procedure.
18. Should be well groomed in clerical occupations with good understanding of office management practices.
19. Make necessary report regarding client's feedback, suggestions and complaints.
20. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Qualifications, Skills and Experience:
1. Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
2. Excellent communication, customer service, and leadership skills.
3. Strong organizational and time-management skills.
4. Solid interpersonal skills.
5. Must be willing to work on shifting schedule.
6. Competency with Microsoft Office.
7. Ability to adapt to changing situations in a calm and professional manner.
8. Strong written and verbal communication skills.
9. Previous hospitality experience would be advantageous.
10. Must have flexible hours.
This advertiser has chosen not to accept applicants from your region.
5
Front Office Supervisor
Palawan, Palawan
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC
Posted 22 days ago
Job Viewed
Job Description
Are you an experienced Front Office professional with a strong background in Travel & Tours coordination, Online Travel Agencies (OTAs), and POS operations?
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
This advertiser has chosen not to accept applicants from your region.
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6
Front Office Supervisor
Mabalacat, Pampanga
Marriott
Posted 16 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25106335
**Job Category** Rooms & Guest Services Operations
**Location** Clark Marriott Hotel, 5398 Manuel A Roxas Highway, Mabalacat, Philippines, Philippines, 2023VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
**Job Number** 25106335
**Job Category** Rooms & Guest Services Operations
**Location** Clark Marriott Hotel, 5398 Manuel A Roxas Highway, Mabalacat, Philippines, Philippines, 2023VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Front Office Intern
Cebu, Cebu
Marriott
Posted 20 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25104509
**Job Category** Management Development Programs/Interns
**Location** Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C. Cortes Avenue in Mandaue City and is less than 20 minutes' drive from Mactan-Cebu International Airport.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
**PREFERRED QUALIFICATIONS**
Education: College Level / Undergraduate degree in Hospitality Management/Tourism Management.
Related Work Experience: No work experience.
License or Certification: None.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
**Job Number** 25104509
**Job Category** Management Development Programs/Interns
**Location** Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C. Cortes Avenue in Mandaue City and is less than 20 minutes' drive from Mactan-Cebu International Airport.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
**PREFERRED QUALIFICATIONS**
Education: College Level / Undergraduate degree in Hospitality Management/Tourism Management.
Related Work Experience: No work experience.
License or Certification: None.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
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Front Office Manager
Baguio, Benguet
Filinvest Group
Posted today
Job Viewed
Job Description
Position Summary
In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pinehouse Baguio, as the Front Office Manager, you will directly supervise all front office personnel and ensures proper & quality completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
You will prepare and submit monthly reports and budget for the front office department in a timely manner. As the Front Office Manager, your prime responsibility is to ensure that guest experience is the topmost priority. Any problems or issues raised by a guest or associate should be dealt with urgency. You will ensure that you have satisfactorily handled the situation at hand.
Scope and Responsibilities
Reception Skills
- Well-versed in advanced function of Property Management System and other system or app in place for ease in front office operations
- You are able to provide theoretical and practical training of hotel system/s to the whole department. Also, when needed, you will be able to do individual mentorship or coaching.
- Spearheads audit investigations, including audit findings from finance and creates necessary remedies for any untoward findings
- Authorizes staff for system access in coordination with IT, as well as Security for master keys access
- Analyzes scores of TrustYou Analytics and come up with relevant and timely action plan/s to increase score findings
Sales Skills
- In collaboration with Revenue team and Corporate Operations, you can propose, approve & implement special rates for upselling and cross selling initiatives.
- You will create a robust upselling & cross selling program that will drive an increase in hotel ADR, REVPAR & F&B revenue.
- Able to collaborate with the Sales & Marketing team when a group/event is confirmed for better yield on possible ancillary revenue.
- Sets targets for OODs in terms of budgeting and ensures monthly achievement through various initiatives
- You will initiate and suggest programs and/or promotions to boost revenue generation on all operating departments (OODs)
Guest Handling
- Handles complex guest complaints including difficult personalities that may or may not have legal implications for the hotel
- Able to come up with an amicable settlement to address the situation through service recovery conversations
- Implements service recovery matrix
- Meet and greet VIP guests
- Determine the top issues of guests and propose initiatives that will help address, resolve & prevent recurring concern
Detail Oriented
- You will need to periodically assess operations of the different sections and suggest improvements on the policies and procedures & SOPs of the department
- Ensures all areas are covered with complete manning and that a culture of service is prevalent when associates attend to guest needs. Mantra: Service from the heart
- Initiate arrangement of Brilliant in Skills Training in collaboration with Learning and Development team
- You will need to ensure that all associates are 100% compliant with our Golden rules and standards
- You will at any time be able to perform spot checks on operational needs and requirements and be able to coach or mentor associates who are not performing well
- You will work with EHK and do quality room checks especially for VVIP guests
Financial Acumen
- In charge of creating the department budget for the year; Monitoring, management, and achievement is a key role.
- As the FOM, you are to analyze and interpret departmental expense and come up with cost-saving strategies to achieve budgeted departmental profit
- Able to train, expose and give accountabilities to all line managers & supervisors relating to the departments P&L
- Proficient to create initiatives & forecast incremental revenue especially for OOD (other operating departments)
- Skilled to propose and decide on bigger discounts or waive fees to address service recovery from complaining guests
- In the interest of cost savings you will work closely with Housekeeping and Engineering team in planning for PMM program and zoning of guest floors during low occupancy days.
Cashier
- Monitors the duty managers & front office teams cash floats in and out requests
- Ensure to avoid future discrepancies through trainings and follow through in terms of cashiering
- Close coordination with Finance for the implementation of cashiering process
- Able to monitor city ledgers, pending accounts receivables, uncollected deposits or payments, high balance report. You should be able to flag on a timely manner any potential risk on payment collection
- Maximize room revenue and occupancy by reviewing status daily.
- Analyse rate variance, monitor credit reports and maintain close observation of daily house count.
- Equipped to decide on bigger discounts or waive fees to recover guests from complaints
General Responsibilities
- Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of this position.
- Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
- Maintains a favorable working relationship with all other Resort employees to foster and promote a cooperative and harmonious working climate.
- At all times, projects a favorable image of GRa to the public. -Performs any other duties and tasks that may be assigned by immediate superiors from time to time
Qualifications
- Bachelors degree in Hospitality Management or a related field
- Minimum of 7 years of experience in front office operations, preferably in hotel or resort settings
- At least 3 years in a middle management role such as Duty Manager, Guest Services Manager, or Chief Concierge
- Strong leadership skills with a proven ability to lead, train, and motivate front office teams
- Excellent communication, guest engagement, and problem-solving abilities
- Well-connected and familiar with key hospitality networks, trends, and organizations
- With relevant certifications or formal training related to hospitality and guest services
- Tech-savvy and experienced with hotel property management systems (e.g., Opera, Fidelio)
- Willingness to work in Baguio City
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