59 Front Office jobs in the Philippines
Front Office Staff
National Capital Region, National Capital Region
BPO Global Inc.
Posted today
Job Viewed
Job Description
Handle inbound and outbound customer interactions in a professional manner.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.
Resolve customer complaints and escalate complex issues to appropriate departments.
Document all customer interactions accurately in the CRM system.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Stay updated on product knowledge and process changes.
Adhere to company policies, procedures, and compliance standards.
Provide feedback to improve customer service processes and systems.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.
Resolve customer complaints and escalate complex issues to appropriate departments.
Document all customer interactions accurately in the CRM system.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Stay updated on product knowledge and process changes.
Adhere to company policies, procedures, and compliance standards.
Provide feedback to improve customer service processes and systems.
This advertiser has chosen not to accept applicants from your region.
0
Front Office Receptionist
Hotel Okura Manila
Posted today
Job Viewed
Job Description
As Our hotel receptionist,you would be the first point of contact for guests, responsible for creating a positive first impression and ensuring a smooth check-in and check-out process.You will also be responsible for handling reservations, manage guest inquiries, process payments, and provide information about the hotel and local attractions.
br>Duties And Responsibilities.
Welcome and check-in guests, making a warm and professional first impression
Kindly and promptly address guest inquiries, requests, and concerns
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfill guest needs and requests
Manage reservations, cancellations, and room assignments
Answer and forward phone calls
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
qualification
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle high-pressure situations with a calm and professional demeanor.
br>Duties And Responsibilities.
Welcome and check-in guests, making a warm and professional first impression
Kindly and promptly address guest inquiries, requests, and concerns
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfill guest needs and requests
Manage reservations, cancellations, and room assignments
Answer and forward phone calls
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
qualification
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle high-pressure situations with a calm and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
1
Front Office Supervisor
National Capital Region, National Capital Region
Marivent Hotels and Resorts Inc.
Posted 7 days ago
Job Viewed
Job Description
Duties and Responsibilities:
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
This advertiser has chosen not to accept applicants from your region.
2
Front Office Supervisor
Palawan, Palawan
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC
Posted 19 days ago
Job Viewed
Job Description
Are you an experienced Front Office professional with a strong background in Travel & Tours coordination, Online Travel Agencies (OTAs), and POS operations?
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
This advertiser has chosen not to accept applicants from your region.
3
Front Office Intern
Cebu, Cebu
Marriott
Posted 16 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25120951
**Job Category** Management Development Programs/Interns
**Location** Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C. Cortes Avenue in Mandaue City and is less than 20 minutes' drive from Mactan-Cebu International Airport.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
**PREFERRED QUALIFICATIONS**
Education: College Level / Undergraduate degree in Hospitality Management/Tourism Management.
Related Work Experience: No work experience.
License or Certification: None.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
**Job Number** 25120951
**Job Category** Management Development Programs/Interns
**Location** Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C. Cortes Avenue in Mandaue City and is less than 20 minutes' drive from Mactan-Cebu International Airport.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
**PREFERRED QUALIFICATIONS**
Education: College Level / Undergraduate degree in Hospitality Management/Tourism Management.
Related Work Experience: No work experience.
License or Certification: None.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
Front Office Associate
Mandaluyong, National Capital Region
Makati Palace Hotel
Posted today
Job Viewed
Job Description
**Graduate of any four (4) year course**:
- **having at least six (6) months of experience as front desk staff in a hotel is an ADVANTAGE but not necessary**:
- **trainable**:
- **can work under pressure**
**Job Types**: Full-time, Fresh graduate
**Salary**: Php15,000.00 - Php18,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Administrative Assistant: 1 year (preferred)
**Language**:
- English (preferred)
- **having at least six (6) months of experience as front desk staff in a hotel is an ADVANTAGE but not necessary**:
- **trainable**:
- **can work under pressure**
**Job Types**: Full-time, Fresh graduate
**Salary**: Php15,000.00 - Php18,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Administrative Assistant: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Front Office Associate
Dumaguete, Negros Oriental
The Henry Resort Dumaguete
Posted today
Job Viewed
Job Description
*Ensures that guests receive a speedy and efficient check in and out within set standards of front office
*Maintains and updates guest history and marketing database as laid down in Front office procedures.
*Ensures all master folios due to depart have been checked out and have their respective backups attached.
*Handles keys and ensures that Security Policies are adhered to.
*Liaises with Bell Service for smooth handling of luggage and transport services.
*Responsible for registration and issuing of safety boxes.
*Adheres to pre-set availability and rate controls.
*Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
*Creates an opportunity to upsell rooms, outlets and other hotel facilities
*Provides guests with cash advances on their credit card.
*Handles all arrival and departure records according to the standards set in the Departmental Operations Manual.
*Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
*Complies with all systems and procedures as laid down by the Front Office Manager.
*Is responsible for the posting of all charges brought to the cashiers by different revenue centers such as laundry, restaurants, spa, etc.
*Ensures the correct closing procedures are carried out and reports are accurate and balance before closing.
**Job Types**: Full-time, Permanent
**Salary**: Php10,000.00 - Php11,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
COVID-19 considerations:
Must be fully vaccinated.
**Experience**:
- Front desk: 1 year (preferred)
**Language**:
- English (preferred)
*Maintains and updates guest history and marketing database as laid down in Front office procedures.
*Ensures all master folios due to depart have been checked out and have their respective backups attached.
*Handles keys and ensures that Security Policies are adhered to.
*Liaises with Bell Service for smooth handling of luggage and transport services.
*Responsible for registration and issuing of safety boxes.
*Adheres to pre-set availability and rate controls.
*Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
*Creates an opportunity to upsell rooms, outlets and other hotel facilities
*Provides guests with cash advances on their credit card.
*Handles all arrival and departure records according to the standards set in the Departmental Operations Manual.
*Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
*Complies with all systems and procedures as laid down by the Front Office Manager.
*Is responsible for the posting of all charges brought to the cashiers by different revenue centers such as laundry, restaurants, spa, etc.
*Ensures the correct closing procedures are carried out and reports are accurate and balance before closing.
**Job Types**: Full-time, Permanent
**Salary**: Php10,000.00 - Php11,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
COVID-19 considerations:
Must be fully vaccinated.
**Experience**:
- Front desk: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Front office Jobs in Philippines !
6
Front Office Supervisor
Astoria Plaza Hotel
Posted today
Job Viewed
Job Description
Shall assist the Front Office Manager in all the department's operations
- Lead the team to perform effectively functions in all front office sections
- Ensures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair.
- Attends to guests problems, request, inquiries, approves guestrooms amenities
- Prepares daily, weekly, monthly occupancy forecasts evaluated against actual occupancy vacancies noted and taken to account for succeeding forecast.
- Manages training and performance evaluation of the front office staff
- Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued.
- Performs other duties as may be assigned.
**Minimum Qualifications**
- Graduate of any Four (4) year Bachelor’s Degree Preferably Hotel and Restaurant Management (HRM) and Tourism Management.
- _**Minimum of 3 years in the capacity of Front Office Supervisor**_
- Knowledgeable on handling operations, Customer Service Management and Performance Evaluation Management.
- Excellent Communications Skills
- Can start immediately
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Discounted lunch
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Lead the team to perform effectively functions in all front office sections
- Ensures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair.
- Attends to guests problems, request, inquiries, approves guestrooms amenities
- Prepares daily, weekly, monthly occupancy forecasts evaluated against actual occupancy vacancies noted and taken to account for succeeding forecast.
- Manages training and performance evaluation of the front office staff
- Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued.
- Performs other duties as may be assigned.
**Minimum Qualifications**
- Graduate of any Four (4) year Bachelor’s Degree Preferably Hotel and Restaurant Management (HRM) and Tourism Management.
- _**Minimum of 3 years in the capacity of Front Office Supervisor**_
- Knowledgeable on handling operations, Customer Service Management and Performance Evaluation Management.
- Excellent Communications Skills
- Can start immediately
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Discounted lunch
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
7
Front Office Team Leader
Bacolod, Negros Occidental
The Oriental Hospitality and Restaurant Management Services Inc.
Posted today
Job Viewed
Job Description
**Position Summary**
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent
feedbacks and guest satisfaction. Ensure hotel charges are processed diligently to guest's accounts, invoices are
accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct
settlements.
**Duties and Responsibilities**:
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest
concerns.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to
ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of
customer satisfaction and quality service.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to
the guests.
- Ensures safety by following guest check in and security procedures.
- Assist all departments in servicing the guests during high volume periods.
**Educational Requirement**:
- Graduate of Hotel & Restaurant Management or any degree relevant to the position
- With Diploma/Certificate in Hotel Management is a plus
**Competencies**:
- Knowledge in any hotel system
- Positive attitude
- Excellent communication skills
- Ability to remain calm under pressure
**Work Experience Requirement**:
- With minimum of 2 years of work experience on the same capacity (as Front Office Team Leader)
**Salary**: From Php13,000.00 per month
**Benefits**:
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Bacolod City, Negros Occidental: Reliably commute or planning to relocate before starting work (required)
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent
feedbacks and guest satisfaction. Ensure hotel charges are processed diligently to guest's accounts, invoices are
accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct
settlements.
**Duties and Responsibilities**:
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest
concerns.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to
ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of
customer satisfaction and quality service.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to
the guests.
- Ensures safety by following guest check in and security procedures.
- Assist all departments in servicing the guests during high volume periods.
**Educational Requirement**:
- Graduate of Hotel & Restaurant Management or any degree relevant to the position
- With Diploma/Certificate in Hotel Management is a plus
**Competencies**:
- Knowledge in any hotel system
- Positive attitude
- Excellent communication skills
- Ability to remain calm under pressure
**Work Experience Requirement**:
- With minimum of 2 years of work experience on the same capacity (as Front Office Team Leader)
**Salary**: From Php13,000.00 per month
**Benefits**:
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Bacolod City, Negros Occidental: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Front Office for Cavinti Laguna
Laguna, Laguna
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC
Posted 10 days ago
Job Viewed
Job Description
Greet and welcome visitors
Answer and direct phone calls br>Schedule and manage appointments
Maintain and update records
Handle correspondence
Assist with administrative tasks
Keep the front desk area clean and presentable
Collaborate with other departments
Answer and direct phone calls br>Schedule and manage appointments
Maintain and update records
Handle correspondence
Assist with administrative tasks
Keep the front desk area clean and presentable
Collaborate with other departments
This advertiser has chosen not to accept applicants from your region.
9