1,291 Front Desk Agent jobs in the Philippines
Front Office Staff
National Capital Region, National Capital Region
BPO Global Inc.
Posted 6 days ago
Job Viewed
Job Description
Handle inbound and outbound customer interactions in a professional manner.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.
Resolve customer complaints and escalate complex issues to appropriate departments.
Document all customer interactions accurately in the CRM system.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Stay updated on product knowledge and process changes.
Adhere to company policies, procedures, and compliance standards.
Provide feedback to improve customer service processes and systems.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.
Resolve customer complaints and escalate complex issues to appropriate departments.
Document all customer interactions accurately in the CRM system.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Stay updated on product knowledge and process changes.
Adhere to company policies, procedures, and compliance standards.
Provide feedback to improve customer service processes and systems.
This advertiser has chosen not to accept applicants from your region.
0
Front Office Supervisor
National Capital Region, National Capital Region
Marivent Hotels and Resorts Inc.
Posted 12 days ago
Job Viewed
Job Description
Duties and Responsibilities:
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
This advertiser has chosen not to accept applicants from your region.
1
Front Office Supervisor
Palawan, Palawan
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC
Posted 24 days ago
Job Viewed
Job Description
Are you an experienced Front Office professional with a strong background in Travel & Tours coordination, Online Travel Agencies (OTAs), and POS operations?
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
This advertiser has chosen not to accept applicants from your region.
2
Front Office Agent
Pampanga, Davao del Sur
Hilton
Posted 1 day ago
Job Viewed
Job Description
A Front Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
**What will I be doing?**
As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Welcome and fulfil the check-in process for Guests and group arrivals.
+ Complete the check-out process for departing guests using the hotel systems.
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Manage, effectively and efficiently, Guest requests, inquiries and resolve or escalate any complaints in a timely manner.
+ Manage, resolve or escalate any and all Guest complaints quickly.
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP arrivals/departures and special events.
+ Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems.
**What are we looking for?**
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous customer service experience within the hotel/leisure/retail sector
+ Excellent interpersonal and communication skills
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Agent_
**Location:** _null_
**Requisition ID:** _HOT0BUWA_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Welcome and fulfil the check-in process for Guests and group arrivals.
+ Complete the check-out process for departing guests using the hotel systems.
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Manage, effectively and efficiently, Guest requests, inquiries and resolve or escalate any complaints in a timely manner.
+ Manage, resolve or escalate any and all Guest complaints quickly.
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP arrivals/departures and special events.
+ Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems.
**What are we looking for?**
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous customer service experience within the hotel/leisure/retail sector
+ Excellent interpersonal and communication skills
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Agent_
**Location:** _null_
**Requisition ID:** _HOT0BUWA_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
3
Host - Front Office
Manila, Metropolitan Manila
Hyatt
Posted 2 days ago
Job Viewed
Job Description
**Description:**
Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.
We are looking for an exceptional **Front Office Host** who will provide fast, friendly and efficient service to the guest throughout all stages of their stay.
In this role, you will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.
**Qualifications:**
Ideal candidates shall meet the following criteria:
+ Diploma / Degree in Hospitality / Tourism Management or equivalent
+ Possess good customer relations, communications and interpersonal skills
+ Refined verbal and written communication skills
+ Fluency in either Japanese, Mandarin or Korean is an advantage.
+ Working knowledge of OPERA system
**Primary Location:** PH-0-Manila
**Organization:** Grand Hyatt Manila
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MAN001757
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.
We are looking for an exceptional **Front Office Host** who will provide fast, friendly and efficient service to the guest throughout all stages of their stay.
In this role, you will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.
**Qualifications:**
Ideal candidates shall meet the following criteria:
+ Diploma / Degree in Hospitality / Tourism Management or equivalent
+ Possess good customer relations, communications and interpersonal skills
+ Refined verbal and written communication skills
+ Fluency in either Japanese, Mandarin or Korean is an advantage.
+ Working knowledge of OPERA system
**Primary Location:** PH-0-Manila
**Organization:** Grand Hyatt Manila
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MAN001757
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
4
FRONT OFFICE MANAGER
IHG
Posted 3 days ago
Job Viewed
Job Description
Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
? Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
? Engaging with guests to build personal relationships and remedy any complaints
? Conducting regular front office inspections to ensure we're making the right first impression
? Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
? Training team members on PBX procedures and taking the lead during an emergency or crisis
? Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.
What We need from you:
? Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
? 3 years of Front Office/Guest Service experience including management experience
? Must speak fluent English
? Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
? Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
? Engaging with guests to build personal relationships and remedy any complaints
? Conducting regular front office inspections to ensure we're making the right first impression
? Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
? Training team members on PBX procedures and taking the lead during an emergency or crisis
? Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.
What We need from you:
? Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
? 3 years of Front Office/Guest Service experience including management experience
? Must speak fluent English
? Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Front Office Intern
Cebu, Cebu
Marriott
Posted 21 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25120951
**Job Category** Management Development Programs/Interns
**Location** Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C. Cortes Avenue in Mandaue City and is less than 20 minutes' drive from Mactan-Cebu International Airport.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
**PREFERRED QUALIFICATIONS**
Education: College Level / Undergraduate degree in Hospitality Management/Tourism Management.
Related Work Experience: No work experience.
License or Certification: None.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
**Job Number** 25120951
**Job Category** Management Development Programs/Interns
**Location** Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C. Cortes Avenue in Mandaue City and is less than 20 minutes' drive from Mactan-Cebu International Airport.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
**PREFERRED QUALIFICATIONS**
Education: College Level / Undergraduate degree in Hospitality Management/Tourism Management.
Related Work Experience: No work experience.
License or Certification: None.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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6
Front Office Supervisor
HOLIDAY INN CEBU CITY
Posted today
Job Viewed
Job Description
What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Supervisor you’ll work with the Front Office Manager to deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location
Your day to day
People
Assist the Front Office Manager in day-to-day staffing needs, plan and assign work and establish performance and developmental goals for team members.
Educate and train team members in compliance with local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Ensure your team are properly trained on systems, security, service and quality standards
Guest Experience
Ensure your front office team delivers a great service, professional attention and personal recognition
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Responsible Business
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
Perform other duties as assigned. May also serve as manager on duty
What we need from you?
Bachelor's degree in Hospitality or Tourism Management
At least three years' experience in similar role.
Excellent administrative skills
Ability to lead and motivate a team.
Strong interpersonal skills.
Excellent written and communication skills.
Available to join by November 2021
**Salary**: Php17,000.00 - Php20,000.00 per month
**Benefits**:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Rotational shift
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Front Office: 3 years (preferred)
**Language**:
- English, Tagalog (preferred)
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Supervisor you’ll work with the Front Office Manager to deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location
Your day to day
People
Assist the Front Office Manager in day-to-day staffing needs, plan and assign work and establish performance and developmental goals for team members.
Educate and train team members in compliance with local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Ensure your team are properly trained on systems, security, service and quality standards
Guest Experience
Ensure your front office team delivers a great service, professional attention and personal recognition
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Responsible Business
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
Perform other duties as assigned. May also serve as manager on duty
What we need from you?
Bachelor's degree in Hospitality or Tourism Management
At least three years' experience in similar role.
Excellent administrative skills
Ability to lead and motivate a team.
Strong interpersonal skills.
Excellent written and communication skills.
Available to join by November 2021
**Salary**: Php17,000.00 - Php20,000.00 per month
**Benefits**:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Rotational shift
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Front Office: 3 years (preferred)
**Language**:
- English, Tagalog (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Front Office Manager
Manila, Metropolitan Manila
Demolytic
Posted today
Job Viewed
Job Description
**Manila**:
**Philippines**:
We are looking for a Front office manager to manage our reception area.
You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
**Responsibilities**:
Handle complaints and specific customers requests
Keep updated records of office expenses and costs
Schedule shifts
Troubleshoot emergencies
Ensure proper mail distribution
**Requirements**:
Problem-solving skills
Hands on experience with office machines
Proven work experience as a Front desk manager or Reception manager
Good organizational and multitasking abilities
Thorough knowledge of customer service, office management and basic bookkeeping procedures
**Philippines**:
We are looking for a Front office manager to manage our reception area.
You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
**Responsibilities**:
Handle complaints and specific customers requests
Keep updated records of office expenses and costs
Schedule shifts
Troubleshoot emergencies
Ensure proper mail distribution
**Requirements**:
Problem-solving skills
Hands on experience with office machines
Proven work experience as a Front desk manager or Reception manager
Good organizational and multitasking abilities
Thorough knowledge of customer service, office management and basic bookkeeping procedures
This advertiser has chosen not to accept applicants from your region.
8
Front Office Manager
Tambuli Seaside Resort and Spa
Posted today
Job Viewed
Job Description
**Duties and Responsibilities**:
- Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
- Acts as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. Coordinates all front desk activities, including calls, reservations and guest services.
- Coordinate with Reservations and Sales Department
**Qualifications**:
a) Has a solid hospitality management education
b) Proven work experience as a Front Desk Manager or Reception Manager
c) Hands on experience with office equipment
d) Thorough knowledge of customer service, office management and basic bookkeeping procedures
e) Proficiency in English, oral and written
f) Solid knowledge of MS Office, particularly Excel and Word
g) Excellent communication and people skills
h) Good organizational and multitasking abilities
i) Problem solving skills, the ability to make decisions without fear
j) Diplomacy to handle difficult situations with a level head
k) The ability to multi-task and perform under pressure
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee discount
- Free parking
- On-site parking
- Staff meals provided
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Lapu-Lapu City, Cebu: Reliably commute or planning to relocate before starting work (preferred)
- Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
- Acts as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. Coordinates all front desk activities, including calls, reservations and guest services.
- Coordinate with Reservations and Sales Department
**Qualifications**:
a) Has a solid hospitality management education
b) Proven work experience as a Front Desk Manager or Reception Manager
c) Hands on experience with office equipment
d) Thorough knowledge of customer service, office management and basic bookkeeping procedures
e) Proficiency in English, oral and written
f) Solid knowledge of MS Office, particularly Excel and Word
g) Excellent communication and people skills
h) Good organizational and multitasking abilities
i) Problem solving skills, the ability to make decisions without fear
j) Diplomacy to handle difficult situations with a level head
k) The ability to multi-task and perform under pressure
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee discount
- Free parking
- On-site parking
- Staff meals provided
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Lapu-Lapu City, Cebu: Reliably commute or planning to relocate before starting work (preferred)
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