5,322 Front Desk Agent jobs in the Philippines

FYNN BOUTIQUE HOTEL is hiring a Full time Front Desk Agent role in Bacoor, Calabarzon. Apply now to be part of our team.

Job summary:

• Flexible hours available

Job description:

• Perform all check-in and check-out tasks
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Assigning rooms according to customer requirements and current availability in accommodation facility.
• Providing information and assistance in solving problems and complaints.
• Providing specialized services on request.
• Sale of supplementary consumer goods.
• Issuing receipts for accommodation services.
• Maintain updated records of bookings and payments.
• Candidate must possess at least Bachelor's Degree in Hospitality/Tourism/Hotel Management or equivalent
• At least 1 Year(s) of working experience in the related field is required for this position
• Must possess a cheerful outlook, approachable and with excellent communication skills.
• Must have great organizational and management skills.
• Detail oriented and great at problem solving
• Amendable to shifting schedules

A front office telephone operator serves as the initial point of contact for a business, managing incoming calls by answering, screening, and directing them to the appropriate individuals or departments.

• 2 years of experience, preferably in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Proficiency in office software.
• Strong organizational, multitasking, and time management abilities.
• Professional appearance and demeanor.
• Ability to handle fast-paced environments and problem-solve.
• Ability to work independently and as a team member.

Job Type: Full-time

Application Question(s):

• what is your height?

Education:

• Bachelor's (Preferred)

Experience:

• Front desk: 2 years (Preferred)

Location:

• Cagayan de Oro City (Preferred)

Work Location: In person

URGENT HIRING

Kitchen Care Consultancy Phils Inc is currently hiring for the position of FRONT OFFICE STAFF

• MALE

-WITH 1 YEAR EXPERIENCE IN THE SAID POSITION

-to be deployed in HIGH END LODGES IN BENGUET BAGUIO

Successful candidates may enjoy the following benefits on top of your basic salary and 13th month pay:

• Free 24/7 Accident Insurance Coverage

• Overtime Pay

• Free Meal per Duty

-Free Accommodation

Kindly send your resume

Job description:

The Front Office Manager contributes to company's success by managing the overall operations of the Front Office and by directing and coordinating Front Office activities/staff to ensure proper completion of all front office work and adherence to all hotel policies, standards, procedures and regulations. He/she has overall responsibility in supervising the works of Front Office staff to ensure total guest satisfaction.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's Degree in Hospitality or equivalent
• Minimum 5 years experience in the Hospitality industry in managerial capacity
• Has experienced working in a 5-star resort or hotel

Working or Basic Knowledge in:

• Computer Literacy - able to operate computers as the job completion requires as such.
• Excellent problem-solving skills
• Basic accounting
• Understanding the hotel operations of the other departments as it relates to Front Office

QUALIFICATIONS:

• Candidate must possess at least Bachelor's Degree in Hospitality/Tourism/Hotel Management or equivalent
• At least 1 Year of working experience in the related field is required for this position
• Must possess a cheerful outlook, approachable and with excellent communication skills

JOB SUMMARY:

The Front Office Agent performs check-in and check-out of guests; handles inquiries and reservations / bookings for the hotel. He/She performs cashiering and act as information center of the hotel.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Staff meals provided

Ability to commute/relocate:

• Silang A: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person

FYNN BOUTIQUE HOTEL is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.

Requirements for this role:

• Flexible hours available

• Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team.

• Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.
• Supervise front desk team.
• Oversee daily front desk operations, ensuring efficiency and accuracy.
• Coordinate with other departments to fulfill guest needs.
• Train, guide, and motivate front office staff.
• Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

The Front Office Associate plays a vital role in ensuring smooth operations and delivering excellent customer service within a variety of industries. They are the first point of contact for guests and clients, responsible for managing reservations, handling inquiries, and supporting daily administrative tasks. The position demands strong communication, organizational, and problem-solving skills, as well as a customer-focused attitude. By efficiently coordinating with other departments and maintaining accurate records, a Front Office Associate contributes significantly to the overall success of the organization. This role requires adaptability, attention to detail, and a commitment to providing a positive experience for every guest or client.

1. Guest Interaction:

· Greet guests warmly and ensure they feel welcomed.

· Provide guests with relevant information about the hotel's services, amenities, and facilities.

· Answer inquiries related to bookings, services, and the surrounding area.

· Assist with check-ins and check-outs, ensuring a smooth and efficient process.

1. Reservation Management:

· Process and manage reservations accurately using booking systems.

· Update guest bookings and handle cancellations, modifications, and special requests.

· Monitor room availability and ensure an optimal guest experience.

1. Administrative Support:

· Answer phone calls and emails promptly, handling inquiries or directing them to the appropriate department.

· Maintain accurate records of guest information, reservations, and transactions.

· Prepare daily reports, correspondence, and documentation as needed.

· Manage the front office's filing system to ensure proper organization.

1. Financial Transactions:

· Process payments for guest stays, including handling cash, credit cards, or other payment methods.

· Issue receipts and ensure all transactions are accurate.

· Assist with balancing the front office cash register and resolving any discrepancies.

1. Guest Complaint Handling:

· Address guest complaints or concerns promptly and professionally.

· Investigate issues and work toward a solution, escalating more complex problems to the management team.

· Ensure guests' satisfaction by providing personalized and attentive service.

1. Coordination with Other Departments:

· Work closely with housekeeping, maintenance, and other hotel departments to ensure a seamless experience for guests.

· Communicate guest preferences, special requests, or issues to relevant departments.

· Follow up with departments to ensure guest needs are met in a timely manner.

7. Security and Safety:

· Ensure the safety and security of guests by following hotel policies and procedures.

· Monitor and control access to the premises, ensuring only authorized persons enter restricted areas.

· Report any safety hazards or security concerns to management.

8. Lobby and Front Desk Area Maintenance

· Maintain the cleanliness and organization of the front desk and lobby area.

· Ensure the front office area is stocked with necessary materials, including brochures, forms, and supplies.

1. Handling Special Requests:

· Coordinate special guest requests, such as transportation, concierge services, or additional amenities.

· Ensure that requests are met efficiently and to the guest's satisfaction.

1. General Support:

· Assist in any other tasks related to front office operations or guest services as directed by management.

· Stay up-to-date with hotel policies, services, and industry trends to provide the best possible guest experience.

QUALIFICATIONS

• Bachelor's degree in Hospitality ad Tourism Management (or any related course/training)
• With at least 6 months experience as a front office associate that handles customer service, cash handling, has reservation system experience, multi-tasking and problem solving and knows how to coordinate with another hotel department.

locations

City of Dreams Manila

time type

Full time

posted on

Posted Today

time left to apply

End Date: October 20, days left to apply)

job requisition id

REQ12917

REQ12917 Front Office Receptionist (Open)

About Us

Melco Resorts & Entertainment Limited

("Melco") is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.

Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.