174 Freelance Crm jobs in the Philippines

Build a career with FPG Insurance and be part of a team that creates dynamic, customer-focused insurance solutions.

Our focus is on commitment and innovation across solutions for our clients, partners, shareholders, and employees alike. This focus results in the creation of an environment in which innovation, ideas, and empowerment is unreservedly encouraged. Supporting our clear direction for service quality and advancement that recognizes the combined contribution of the entire FPG Insurance team.

The FPG Insurance environment, coupled with our work ethic and superior benefits, creates exciting employment opportunities, aligned with our sustained strategy for success.

Committed to a comprehensive program of professional development and personal growth, the entire FPG Insurance team receives recognition with appropriate incentives and career development, from a true leader.

Job Summary

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Manages and attends to e-mails/inquiries received thru official brand channels.

Key Responsibilities:

• Assists customer concerns received from various external touchpoints
• Coordinate with internal business groups
• Track and Monitor ongoing client request/queries and submits reports on time to immediate supervisor
• Ensure the proper delivery of resolution to clients in a timely manner
• Handle Inbound Calls, Website & Social Media Chat Support, Customer Emailing, Outbound Calls for Customer Updates

Qualifications:

• Bachelors degree holder of any 4-year business-related course
• Minimum of 1 year relevant experience
• Fluent in oral and written English and Filipino
• Knowledge and experience in call handling and customer service

Job Types: Full-time, Permanent

Work Location: In person

Diseñar, ejecutar y optimizar estrategias de CRM personalizada a lo largo del ciclo de vida del usuario, segmentación avanzada, análisis de datos y desarrollo de experimentos con el fin de maximizar el engagement, el crecimiento de audiencias y la toma de decisiones informadas que impulsen los objetivos de negocio:

Responsabilidades

• Crear y optimizar campañas y flujos de usuario (journeys) para la activación, retención y recuperación de clientes.
• Diseñar comunicaciones personalizadas y efectivas para diferentes canales (email, notificaciones push, SMS, etc.).
• Analizar el comportamiento de los usuarios para identificar oportunidades de crecimiento y puntos de fricción.
• Ejecutar pruebas A/B para optimizar el rendimiento de las campañas y mejorar métricas clave.
• Presentar informes detallados a los stakeholders, asegurando que la información sea precisa y útil para la toma de decisiones estratégicas.

Requisitos

• Más de 2 años de experiencia
• Manejo de base de datos, Estadística y Matemáticas, Procesamiento y Análisis de Datos, Visualización de Datos, Manipulación y Limpieza de Datos, Desarrollo de Productos de Datos, Ética y Privacidad de Datos, Extracción de datos.

Job Summary:

We are seeking a proactive and detail-oriented CRM Specialist to join our team. This role is focused on delivering exceptional customer service through proactive management of our customer portfolio. You will be the first point of contact for customers, ensuring smooth onboarding, resolving issues quickly, and maintaining accurate records. The ideal candidate thrives in a fast-paced environment, communicates effectively, and takes ownership of customer satisfaction.

Key Responsibilities:

• Customer Communication & Support:
  
  Serve as the primary contact for customers via phone, email, and online channels. Handle bookings, provide service updates, and ensure every interaction reflects our commitment to service excellence.
• Issue Resolution & Escalation:
  
  Take ownership of customer issues, investigate problems, and resolve them promptly. Escalate complex cases to the appropriate teams while keeping customers informed throughout the process.
• Onboarding & Account Management:
  
  Manage the smooth onboarding of new customers and proactively monitor accounts to maintain high satisfaction.
• Maintain & Update Customer Records:
  
  Keep detailed and accurate customer notes in the CRM system to ensure transparency and continuity across teams.
• Operational Coordination:
  
  Work closely with the operations teams to schedule services, adjust bookings, and ensure operational efficiency.
• Reporting & Administration:
  
  Prepare daily reports, support contract management activities, and assist with cancellations and invoicing processes.

Required Skills & Qualifications:

• Experience in customer service or CRM roles, ideally in logistics, waste management, or field services.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM systems (e.g., Wastedge) and Microsoft Office Suite.

Rate: Starting Rate at $6.00 (Negotiable)

Schedule: Monday through Friday, 9:00 AM – 5:00 PM EST / 9:00 PM – 5:00 AM PHT Job

Requirements:

- 2–4 years of experience in CRM administration, preferably in recruiting, staffing, or professional services

- Hands-on experience with CRM platforms (Apollo, LinkedIn Sales Navigator, Salesforce, HubSpot, Zoom.Info, Seamless, or similar)

- Strong analytical and problem-solving skills

- Ability to manage multiple priorities and meet deadlines in a fast-paced environment

- Excellent communication skills

Responsibilities:

- Maintain, customize, and administer the company's CRM platform (Apollo)

- Implement process improvements and upgrades to enhance recruiter productivity

- Ensure clean, consistent, and accurate data entry across all users

- Provide day-to-day CRM support, training, and documentation for best practices

- Generate, analyze, and distribute reports and dashboards for recruitment, sales, and client management

- Track KPIs, pipeline metrics, and conversion ratios to provide actionable insights

- Present CRM-driven insights to leadership for strategic decision-making

- Work with vendors and IT teams to integrate CRM with other tools

- Build workflows and automations to streamline repetitive tasks

Must Have:

- Proven experience with CRM systems administration and optimization

- Strong data accuracy and reporting skills

- Technically savvy with software, web services, and online research tools

- Service-oriented with excellent communication

Nice to Have:

- Experience in recruitment, staffing, or professional services

- Experience with integrations between CRM and ATS, email, or marketing platforms

- Ability to build workflows and automations to streamline repetitive tasks

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Work from home

Work Location: Remote

Key Responsibilities

Strategy & Planning

Design and own the quarterly/monthly email roadmap to drive acquisition, re-activation, VIP retention, and cross-sell.

Campaign Creation & Execution

• Write high-impact subject lines, body copy, and CTAs.
• Build responsive email templates (desktop + mobile) either in-house or in collaboration with a designer.

Segmentation & Automation

• Use an ESP (e.g. Mailchimp, Klaviyo, SendGrid) to define audience segments and trigger workflows (drip, win-back, VIP upsell).

Data Analysis & Optimization

• Track Open Rate, CTR, Conversion Rate, Unsubscribe Rate, deliver regular performance reports
• Run A/B tests on subject lines, send times, content blocks—and iterate based on data.

Deliverability & Compliance

• Maintain list hygiene (suppression, bounce handling), manage IP/domain warm-up.
• Ensure GDPR/Data Privacy Act compliance: clear opt-ins, unsubscribe links, privacy notices.

Required Qualifications

• Have 2+ years experience in B2C email marketing—ideally in ecommerce, online gaming, or casino.
• Hands-on with at least one major ESP (Mailchimp, Klaviyo, SendGrid, etc.).

Technical Skills

• Strong copywriting skills in English (localization a plus).
• Comfortable with basic HTML/CSS for template tweaks.
• Advanced Excel (or SQL/BI tools) for cohort analysis and reporting.

Soft Skills

• Excellent project management: juggle multiple campaigns and stakeholders.
• Cross-functional communicator: align with Ops, Design, Product, Legal.
• Proactive learner: stays on top of deliverability best practices, privacy regulations, and new ESP features.

Advantage if you have:

• Prior work in regulated industries (e.g. gambling/casino compliance).
• Hands-on experience with customer-lifecycle management (CLM) and LTV optimization.
• SMS or push-notification marketing experience for multi-channel drip.
• Deep familiarity with Philippine market and telco SMS rules.

Job Type: Full-time

Benefits:

• On-site parking
• Opportunities for promotion
• Paid training

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Benefits:

• On-site parking
• Paid training

Work Location: In person

Overview
Overview
At the heart of QIAGEN's business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us. There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started. If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people's lives, then QIAGEN is where you need to be. Join us. At QIAGEN, you make a difference every day.

Position Description
Responsibilities:

• Could work on test classes with a minimum of 85-90% of test coverage.
• Assists in preparing program documentation and reports.
• Works on minor bug fixes
• Work on simple user stories or change requests in an Agile Sprint Release
• Keeps up to date on the newest technological innovations in the field and is ready to apply relevant innovations to our software systems
• Provides technical support to production systems/applications and ensures that problems are resolved with minimal disruption to the company's operations.
• Performs miscellaneous job-related duties as assigned by Lead Developer and/or Associate Manager from time to time.

Position Requirements
Experiences , Skills , Tools & Systems:

• 1+ years of working experience as Salesforce Developer and System Administrator with solid understanding of platform-specific design patterns & large data volume strategies. Able to customize Apex Classes, Visualforce Pages, Lightning Aura Component & Lightning Web Components.
• 1+ years of information technology experience in a customer facing organization
• Certified Salesforce Platform & Certified Advanced Salesforce System Administrator
• Certified Platform Developer 1

What We Offer
What we offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

JOB PURPOSE

Responsible for maintaining an excellent customer engagement through the most effective systems. The CRM Manager will constantly identify opportunities to grow the customer base and build positive relationship with new clients. This role required strategic and analytical skills when finding solutions to problems to ensure customer's satisfaction.

JOB DUTIES AND RESPONSIBILITIES

1. Building and maintaining profitable relationships with key customers.
2. Overseeing the relationship with customers handled by the CRM Specialists.
3. Resolving complaints quickly and efficiently.
4. Making sure that the customers are updated on the latest products, promotions and rewards consistently and make impact on the sales.
5. Conducts business reviews using CRM programs.
6. Knowledgeable in competitive strategies with the competitors.
7. Oversees the daily operations and reports of CRM Specialist and analysts.

*Note: Other duties related to the responsibilities and output of the position but not included in this document may be assigned by the immediate superior.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

· Work is normally performed in a typical interior/work office environment

· Physical effort required

· No or very limited exposure to physical risk

QUALIFICATIONS

a. EDUCATION REQUIRED

Graduate of management, business administration, entrepreneurship or equivalent

b. EXPERIENCE

Minimum 3 years of related experience. Preferably with one (1) year experience in Retail Industry.

c. COMPETENCIES:

KNOWLEDGE

· Knowledge and exposure to loyalty and rewards program

· Understanding the market and suggest suitable promos to support the brand

· Knowledge in all Microsoft Office Applications and not limited to new software applications.

· Knowledge of various social media applications, mobile and desktop platforms; iOS, Android, Windows.

· Superior product knowledge

SKILLS

· Good inter-personal skills and ability to build and establish highly satisfied customer relationships.

· Excellent communication skills including written, oral and listening skills.

· Ability to see from and effectively communicate the customer perspective.

· Keen to details.

· Leadership skills

· Strategic and analytical skills

ATTITUDE

· Establish and maintain positive working relationships with others both internally and externally.

· Excellent time management skills and the ability to prioritize work.

· Flexible and results-driven

Job Responsibilities:

• Operate and grow user communities through Viber channels such as groups, chatbots, and broadcasts.
• Plan and execute user engagement initiatives including campaigns, content marketing, gamified events, and retention strategies.
• Use user data and segmentation to deliver personalize communication and offers.
• Build and maintain relationships with high-potential users and community influencers.
• Collaborate closely with product, marketing, and CRM team is to ensure alignment across channels.
• Bring in new ideas and creative approaches to help differentiate our user engagement strategy.

Job Requirements:

• Bachelor's degree in Marketing, Communications, Business, Media, or a related field.
• Open to both fresh graduates and candidates with up to 2 years of relevant internship or work experience.
• Strong critical thinking, problem-solving, and creativity.
• Basic understanding of user engagement, content strategies, or digital communities.
• Good communication and coordination skills; fluent in English.
• Highly motivated, curious, and eager to learn in a fast-paced environment.

Preferred Qualifications:

• Familiarity with Viber, Telegram, WhatsApp, or similar messaging/community platforms.
• Experience with CRM tools or digital content creation is a plus.
• Prior experience (internship/project) in marketing, gaming, social media, or online communities is a bonus.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person

CRM Manager

Department: Sales & Marketing Operations

Reports To: Line Supervisor

Location: Remote/Hybrid

Role Purpose

The CRM Manager is responsible for the overall governance, administration, and optimisation of SolarTech's CRM systems. This includes ensuring data integrity, SLA compliance, automation performance, reporting accuracy, and seamless integration with Microsoft 365 and BI dashboards.

Key Responsibilities

1. System Governance & Administration

2. Own day-to-day management of the CRM platform.

3. Ensure CRM roles, permissions, and access controls are enforced.
4. Maintain compliance with data protection, GDPR, and internal audit requirements.
5. Manage lead assignment logic.
6. Oversee SLA Violation & Escalation processes with the Team.

2. Data Integrity & Hygiene

• Conduct monthly audits with supervisors.
• Ensure all data fields are accurate, complete, and aligned with pipeline stage governance.
• Prevent duplicates, enforce mandatory fields, and monitor user compliance.
• Administer Tracking system and ensure fairness and transparency.

3. Issue Management & Escalation

• Maintain the Issue Log and resolve or escalate issues systematically.
• Track SLA breaches, late submissions, and automation failures; escalate per SOP.

• Coordinate with CRM vendors/support to resolve system-level bugs.

• Reporting & Analytics

• Prepare weekly performance input (with Team Leader) for Line Managers.

• Execute monthly performance exports, validate data, and update dashboards.
• Highlight systemic risks, pipeline health issues, and automation gaps in reports.

5. Automation & Continuous Improvement

• Monitor and refine CRM automations (lead assignment, reminders, alerts, trackers).
• Test and deploy new CRM workflows, ensuring minimal downtime.
• Recommend process improvements based on usage trends and audit outcomes.

6. Collaboration & Support

• Support the Marketing and Sales Teams with CRM queries, training, and compliance.
• Provide pre- and post-audit communication to team.
• Act as key liaison between Sales, IT, and external vendors for CRM-related initiatives.

Key Deliverables

• Weekly CRM issue summary report.
• Weekly Performance Report.
• Monthly CRM audit results and remediation plans.
• Monthly SAE performance dashboard upload (BI integration).
• SLA Violation Tracker and Escalation Log updated in real time.

KPIs & Success Metrics

• % of SLA compliance across sales and marketing pipelines.
• CRM data hygiene (audit outcomes).
• Resolution time for CRM issues logged.
• Accuracy and timeliness of weekly/monthly reports.
• % of automation processes operating without error.
• Reduction in repeated escalations or compliance breaches.

Skills & Competencies

• Strong knowledge of CRM systems.
• Microsoft 365 expertise.
• Data governance, GDPR, and compliance awareness.
• Strong analytical and reporting skills (BI dashboards, Excel, Power BI).
• Problem-solving and escalation management.
• Excellent communication and cross-team collaboration.

Qualifications & Experience

• Proven experience in CRM management, sales operations, or IT systems administration.
• Track record of implementing CRM workflows and automation.
• Experience in B2B sales environments.
• Familiarity with SLA monitoring, audit processes, and performance reporting.

Confidentiality & Compliance

The CRM Manager must comply with SolarTech's confidentiality, governance, and IT security standards. All activity is monitored and subject to audit.

Job Type: Full-time

Pay: Php20, Php35,000.00 per month

Application Question(s):

• Which CRM platforms have you managed end-to-end?
• How would you rate your proficiency in Microsoft 365 tool?
• How would you rate your Excel proficiency?

Work Location: Remote