37 Fraud Specialist jobs in the Philippines

We're seeking a Fraud Specialist to join an early-stage cybersecurity startup tackling one of the fastest-growing forms of digital crime—authorized fraud.

The company's mission is to protect consumers from scams and help them recover lost funds across both traditional banking and the crypto ecosystem. Partnering with leading financial institutions and crypto platforms, it delivers real-time scam intelligence and recovery support.

With a high-profile pilot launching with a major crypto trading platform, the Fraud Specialist will be on the front line of the scam recovery operation—managing intake, gathering accurate information, and providing timely updates and empathetic support to affected users.

This is a 3-month contract with potential to transition to a permanent role based on performance and business needs.

Responsibilities

• Monitor and manage incoming requests for assistance for potential scams.
• Collect all required information from customers and ensure it is complete and accurate.
• Communicate with customers compassionately and professionally, providing updates and gathering additional details as needed.
• Coordinate internally with your crypto investigation experts to move cases forward.
• Document case progress and ensure timely resolution.
• Work UK business hours (approx. 9 AM–6 PM GMT).

• Excellent verbal and written communication skills in English.
• Strong organizational and detail-oriented mindset.
• Comfortable working independently in a remote, startup environment.
• Prior experience in support, customer service, or case management.
• Interest or familiarity with cryptocurrency and digital assets is a strong plus.
• Experience in cybersecurity, fintech, or fraud recovery is a bonus.

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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NOW HIRING | Phone Banker / Fraud Analyst

Join our team and build your career in a company that values growth and stability.

Qualifications:

• Willing to work onsite with 100% phone-based interaction
• Proficient with basic computer functions
• Fresh graduates/college graduates welcome (with or without BPO experience)
• HS graduate with 1–2 years customer-facing experience
• Vocational course graduates with 1–2 years customer-facing experience
• Good to excellent English communication skills
• Strong customer service orientation
• Amenable to shifting schedules

What we offer:

• HMO upon joining (with free coverage for 3 dependents)
• Retirement Plan after 5 years
• Life Insurance on day 1
• Internal promotion opportunities
• Annual performance-based increase
• 15% Night Differential (10:30 PM – 6 AM)

Work Setup: Onsite

Schedule: Graveyard / Shifting

Hiring Process: Virtual

Locations: Cebu IT Park and BGC Taguig

Apply now and start your journey with us Message me directly on Viber:

Job Types: Full-time, Permanent

Pay: Up to Php25,800.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Are you ready to excel in customer service and fraud prevention? We welcome you to apply for this rewarding opportunity

No prior banking or fraud experience required We provide comprehensive training to equip you with the skills to deliver efficient and empathetic customer service.

Responsibilities

• Answering inbound calls and providing top-notch support to debit card customers
• Taking preventive measures to block or place security holds on accounts
• Handling fraud and dispute information effectively
• Collaborating with various departments to address fraud and dispute issues
• Documenting fraud alerts and escalating as needed

Basic Qualifications

• High school diploma or equivalent
• Good communication skills and customer service experience
• Ability to negotiate and resolve conflicts effectively
• Compliance with security procedures and organizational policies

We are looking for an experienced Fraud Risk Manager with deep expertise in e-commerce fraud prevention and risk management, particularly in digital products and instant-delivery gaming/e-commerce platforms. You will be responsible for designing, implementing, and managing fraud prevention strategies to minimize chargebacks, refunds, and fraud exposure while ensuring a smooth customer experience.

This role requires hands-on knowledge of fraud detection tools , Ravelin, or similar) and the ability to build and optimize fraud rules, monitor suspicious activity, and collaborate with payment providers to strengthen our fraud defenses.

Key Responsibilities

• Design, implement, and optimize fraud prevention strategies across digital product transactions.
• Build, test, and maintain fraud rules and scoring models using , Ravelin, or similar fraud platforms.
• Monitor real-time transactions to identify suspicious activity and take action to prevent fraud.
• Analyze fraud patterns, chargeback data, and refund behavior to continuously refine rules.
• Collaborate with payment providers, acquirers, and chargeback management partners to keep fraud levels within target thresholds.
• Develop risk KPIs and dashboards to track fraud trends, false positives, chargeback ratios, and operational efficiency.
• Train internal teams on fraud awareness and best practices.
• Act as the subject matter expert for fraud and risk within the payments and operations teams.

Requirements

• 5+ years of experience in fraud risk management, ideally within e-commerce or digital goods.
• Hands-on experience with , Ravelin, or equivalent fraud prevention tools.
• Proven track record in setting up and optimizing fraud rules, risk scoring, and velocity checks.
• Strong knowledge of payment flows, chargebacks, and dispute processes.
• Experience working with PSPs, card schemes, and fraud management vendors.
• Analytical mindset with the ability to interpret data and build actionable strategies.
• Strong communication skills to work with cross-functional teams and external partners.
• Fluency in English (additional languages are a plus).

Preferred Qualifications

• Background in gaming, digital keys, software licenses, or instant-delivery products.
• Experience with AI/ML-based fraud prevention systems.
• Familiarity with regulatory requirements around fraud, AML, and PSD2/SCA

What We Offer

• Opportunity to lead fraud prevention strategy in a fast-growing global digital marketplace.
• Work with cutting-edge fraud detection tools and payment technologies.
• Competitive compensation package.
• International, innovative, and collaborative work environment.

Job Types: Full-time, Part-time

Pay: Php55, Php100,000.00 per month

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• Pay raise

Application Question(s):

• Please specify the antifraud tool you have worked with?
• What anti fraud tool you will recommend us?
• Do you have experience with Tidio?
• Have you worked on PayPal disputes?
• Do you know how dropshipping works?

Work Location: Remote

DUTIES AND RESPONSIBILITIES

• You are the first line of defense/gate keeper of Veritas Pay against money laundering and terrorist financing
• Must be able to perform Customer Due Diligence
• Must conduct Enhance Due Diligence and underwriting
• Monitor transactions and activities on a day-to-day basis to assess if merchant transaction/s have any signs of fraudulent behavior.
• Analyze transaction data and identify trends or patterns that could indicate fraudulent activities.
• Investigate suspicious activities and escalate when necessary.
• Handles fraudulent cases provided by the bank
• Handles Dispute and Chargeback cases of the merchant (trends, patterns, and root causes of disputes).
• Track and monitor chargeback ratios and provide insight into ways to reduce chargebacks.
• Review and investigate chargeback claims received from customers, identifying the reason for dispute.
• Perform risk assessment of merchant
• Determine whether the relations and activities could be suspicious and expose Veritas Pay to a potential financial loss or reputational risk.
• Respond to and investigate reported incidents of fraud or financial irregularities.
• Be updated on industry trends, fraud techniques, and changes in laws/regulations that affect risk management practices.
• Conduct Fraud Orientation to the merchant or training internally of the company.
• Carry out additional responsibilities as needed based on business need

QUALIFICATIONS:

• You have at least 1-2 years of work experience related to Risk and Fraud Analyst.
• Fast learner, can work under pressure and under minimal supervision
• A graduate of any Bachelor of Science Degree or any other related Business-Related Course
• You have an expert skill in conducting effective due diligence and risk assessment investigation, including data analysis, research, and documentation
• You have developed understanding of the local and international financial system and banking as well as the regulatory environment and the impacts of non-compliance.
• You focus on delivery with strong attention to details and on time
• You are fluent/advance in English, reading and writing skills
• Experience/ knowledge in corporate compliance, business underwriting, financial analysis, sales and account management, payment industry, possible fraud detection, portfolio management, risk management, customer support and vendor interaction.

Job Type: Full-time

Benefits:

• Flextime

Work Location: In person

Job Title: Call Center Fraud Specialist

Location: -Vertis North, Quezon City

Work Arrangement: 100% Onsite

Job Type: Full-Time, Night Shift (US Hours)

Position Overview:

We are seeking a dedicated and detail-oriented Call Center Fraud Specialist to join our esteemed partner in Vertis North, Quezon City. This role focuses primarily on conducting in-depth research on criminal backgrounds, while applying knowledge of federal laws and policies. This position demands a higher level of expertise compared to typical verification roles and requires individuals who are able to work autonomously, analyze complex data, and provide accurate results. Ideal candidates should also have experience in fraud analysis or risk assessment.

• Criminal Background Research: Perform thorough investigations to research and verify criminal records and histories based on client requests.
• Federal Laws & Policies: Utilize knowledge of federal laws and policies to ensure accurate and lawful background checks.
• Fraud Detection & Analysis: Apply fraud analysis techniques to identify discrepancies or suspicious activities within the research data.
• Reporting: Prepare and present detailed, accurate, and comprehensive reports of your findings to stakeholders and clients.
• Compliance: Ensure all research and verification activities comply with legal standards and regulations, maintaining a high level of accuracy and confidentiality.

• At least 1 year relevant experience or any research experience
• Amenability to work onsite, night shift, and work in Quezon City

• Shift: Night Shift (US Hours)
• Work Schedule: Full-time, onsite at Vertis North, Quezon City
• Preferred: Background in criminal justice, law enforcement, or related fields is a plus.
• Technology: Proficient in research tools and systems; familiarity with databases and online research platforms.

A game-changing career powered by YOU

We're Concentrix, a global technology and services leader that powers the brands you actually use every day. Think cutting-edge tech, innovative solutions, and working with some of the coolest companies around.

We're not just another job – we're a community of game-changers shaping the future of tech, finance, travel, and more.

As an Advisor, you'll join the movement powering the brands that define tomorrow. Let's challenge the status quo together Sounds exciting? Read on

Why You'll Love Working at Concentrix

We'll equip you with cutting-edge tech and top-tier training to dominate in your role. At Concentrix, career growth is a real thing. Most of our leaders started right where you are We are so rooting for your success story.

We offer mind-blowing benefits, exclusive discounts, and company programs that will make you say WOW

We got perks that support your unique style and help you crush your career goals. Here's a glimpse of what awaits you:

• Full paid communication, culture, and product-specific training
• Education Assistance Program
• Exclusive discounts from our partner establishments
• Referral bonus opportunities
• Mental Wellness Programs
• Career development programs, specialized courses, and language classes
• HMO, life insurance, leave conversion, and many more

Make a Real Impact with us as a Customer Experience Solutions Advisor

Think You've Got What It Takes?

• College graduate with or without experience in Customer Solutions roles
• At least six (6) months of background in the Customer Experience Solutions industry
• Good English communication skills
• Excellent customer service, problem-solving, and multitasking skills
• Superb computer skills
• Willing to work on shifting schedules

Even if you don't check every box, we encourage you to apply. Let's see what amazing things we can accomplish together

Ready, set, unlock the best version of you

This could be your next big thing. Start your Concentrix journey today and see why we're a top employer of choice by 440,000+ game-changers worldwide.

Concentrix is an equal opportunity employer

We're proudly united team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, gender identity, sexual orientation, religion, ethnicity, family or parental status, national, origin, disability, or any other classification protected by applicable national laws.

Are you game see what it's REALLY like to work at Concentrix? Check us out on Facebook & TikTok @ConcentrixPH, or visit to see how we roll. Expect it to be epic

A game-changing career powered by YOU

We're Concentrix, a global technology and services leader that powers the brands you actually use every day. Think cutting-edge tech, innovative solutions, and working with some of the coolest companies around.

We're not just another job – we're a community of game-changers shaping the future of tech, finance, travel, and more.

As an Advisor, you'll join the movement powering the brands that define tomorrow. Let's challenge the status quo together Sounds exciting? Read on

Why You'll Love Working at Concentrix

We'll equip you with cutting-edge tech and top-tier training to dominate in your role. At Concentrix, career growth is a real thing. Most of our leaders started right where you are We are so rooting for your success story.

We offer mind-blowing benefits, exclusive discounts, and company programs that will make you say WOW

We got perks that support your unique style and help you crush your career goals. Here's a glimpse of what awaits you:

• Full paid communication, culture, and product-specific training
• Education Assistance Program
• Exclusive discounts from our partner establishments
• Referral bonus opportunities
• Mental Wellness Programs
• Career development programs, specialized courses, and language classes
• HMO, life insurance, leave conversion, and many more

Make a Real Impact with us as a Customer Experience Solutions Advisor

Think You've Got What It Takes:

• High School graduate with or without experience in Customer Solutions roles
• At least six (6) months of background in Sales
• Good English communication skills
• Excellent customer service, problem-solving, and multitasking skills
• Superb computer skills
• Willing to work on shifting schedules

Even if you don't check every box, we encourage you to apply. Let's see what amazing things we can accomplish together

Ready, set, unlock the best version of you

This could be your next big thing. Start your Concentrix journey today and see why we're a top employer of choice by 440,000+ game-changers worldwide.

Concentrix is an equal opportunity employer

We're proudly united team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, gender identity, sexual orientation, religion, ethnicity, family or parental status, national, origin, disability, or any other classification protected by applicable national laws.

Job Description

Reporting to the Business Operational Risk Manager, this role will serve as the primary lead and point of contact for all Sales Personnel complaints. Key responsibilities include:

• Leading and conducting simple disciplinary investigations involving Marketing/Sales Personnel.
• Acting as the central liaison, managing both internal and external stakeholders (including other entities) on matters related to Sales Personnel misconduct.
• Preparing and reporting on the overall state of Sales Personnel complaints and misconduct.
• Supporting operational risk testing and assisting in periodic reporting to stakeholders such as the Management Committee and the Risk Oversight Committee.
• Supporting first-line operational risk management, including risk identification, assessment, review, mitigation, monitoring, and reporting.
• Enhancing operational-related risk reporting, frameworks, and practices for the Investments, Marketing & Sales, and Operations & Finance Departments.

Qualifications

Abilities/Knowledge

• Strong background in risk management within financial institutions, particularly in banking, trust operations, or asset management.
• Basic knowledge of economic analysis.
• Proficiency in Microsoft Excel.

Core Soft/Transferable Competencies

• Team player with strong collaboration skills.
• High stress tolerance and ability to work under pressure.
• Strong data gathering and analytical skills.
• Effective problem-solving skills, especially under tight deadlines.
• Persistence and resilience in handling challenges.
• Excellent organizational skills.
• Strong leadership and people management abilities.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Highest Educational Attainment:
• How many years of relevant experience do you have?
• What are your salary expectations?

Work Location: In person