2,084 Franchise Operations jobs in the Philippines

Job description:

Job Title:

Franchise Operations Coordinator

Job Discription

The Franchise Operations Coordinator serves as the key support role between the head office and franchise branches. This position ensures smooth daily operations, supports franchisees in compliance with brand standards, and assists management in monitoring overall business performance.

Key Responsibilities:

Franchise Coordination

• Act as the main point of contact for franchise partners regarding operational concerns, inquiries, and updates.
• Assist with the onboarding, orientation, and training of new franchisees and their staff.
• Ensure franchise branches comply with company policies, brand guidelines, and standard operating procedures (SOPs).
• Coordinate franchise-related communications, including promotions, announcements, and company initiatives.
• Organize franchise meetings, training sessions, and periodic performance reviews.

Operations Assistance

• Support day-to-day operational requirements of branches, including supply coordination, inventory monitoring, and logistics assistance.
• Prepare and maintain operational records, reports, and branch performance summaries.
• Assist in scheduling, monitoring compliance, and providing administrative support to the operations team.
• Help resolve branch-level operational issues and escalate major concerns to management.
• Coordinate with suppliers and internal departments to ensure smooth operations.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field
• Prior experience in franchise support, operations, or administrative coordination is an advantage.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office/Google Workspace and basic reporting tools.
• Ability to multitask, prioritize, and work under minimal supervision.

Core Competencies:

• Customer Service Orientation
• Attention to Detail & Compliance
• Problem-Solving Skills
• Team Collaboration
• Adaptability & Initiative

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Paid training

Work Location: In person

JOB DESCRIPTION

Franchise Operations Manager

Location: Fairview, Quezon City

Reporting To: CEO / General Manager

Employment Type: Full-time

Position Overview

The Franchise Operations Manager is responsible for overseeing the overall performance of franchise branches, ensuring strict compliance with brand standards, operational systems, and financial targets. The role involves supporting franchisees, driving sales and profitability, and coordinating between the franchisor and franchisees to ensure long-term business growth.

Key Responsibilities

1. Franchise Operations Management

Oversee daily operations of all franchise branches across the Philippines.

Conduct regular store visits to monitor compliance with standard operating procedures (SOPs), quality standards, and customer service.

Implement corrective measures to address operational deficiencies.

1. Franchisee Support & Relationship Management

Serve as the primary point of contact between franchisor and franchisees.

Provide guidance, training, and operational support to franchise partners.

Mediate and resolve franchisee issues or conflicts in alignment with company policies.

1. Business Performance & Profitability

Monitor and analyze sales, costs, and profitability of franchise branches.

Develop strategies to increase branch performance and profitability.

Ensure franchisees meet agreed sales and operational KPIs.

1. Training & Development

Coordinate and facilitate initial and ongoing training programs for franchisees and staff.

Develop updated manuals, SOPs, and training materials to standardize processes.

Ensure consistency in product preparation, service quality, and customer experience.

1. Compliance & Audit

Enforce compliance with franchise agreements, brand standards, and government regulations.

Conduct regular audits covering inventory, hygiene, health and safety, and financial reporting.

Ensure corrective action plans are implemented promptly.

1. New Franchise Onboarding & Expansion

Assist in onboarding new franchise partners, from site approval to store opening.

Support franchise development team in evaluating potential locations.

Supervise smooth store openings, ensuring readiness in manpower, training, and supply chain.

1. Cross-Functional Coordination

Work closely with commissary, marketing, supply chain, and finance teams.

Provide feedback to R&D on product quality and franchisee/customer trends.

Collaborate with marketing to ensure local store promotions align with brand direction.

Qualifications

Bachelor's degree in Business Administration, Management, Marketing, or related field.

At least 5+ years of experience in retail/food & beverage/franchising operations, with at least 2 years in a supervisory or managerial role.

Strong understanding of franchise business models and the Philippine franchising market.

Excellent leadership, communication, and interpersonal skills.

Analytical thinker with the ability to interpret financial and operational data.

Willingness to travel frequently to franchise locations nationwide.

Key Competencies

Leadership & People Management

Problem-Solving & Decision-Making

Business Acumen & Financial Analysis

Customer Service Orientation

Negotiation & Conflict Resolution

Training & Coaching Skills

The Franchise and Operations Manager is responsible for the strategic and day-to-day leadership of all franchise locations under the cosmetics and beauty services division. This role ensures that every franchise operates efficiently, upholds brand integrity, and achieves both operational and financial excellence.

The Manager is fully accountable for handling, providing, and actively monitoring financial and administrative support across all franchisees. This includes compliance management, business documentation, financial reporting, and proactive operational guidance. A strong background in franchise systems, retail operations, financial oversight, and multi-functional collaboration is essential.

Key Responsibilities

1. Franchise Strategy & Brand Development

2. Develop and implement strategies to improve franchise performance and profitability

3. Ensure brand consistency and compliance across all locations
4. Lead and support brand planning, product launches, and marketing execution
5. Collaborate with internal teams (Marketing, Sales, R&D, Operations, Finance, etc.) on cross-functional initiatives

6. Identify market opportunities, drive business development, and assist in new franchise rollout

7. Franchise Operations & Store Management

8. Supervise day-to-day operations of all franchise branches, ensuring service excellence and adherence to SOPs

9. Monitor key performance indicators such as customer experience, staff productivity, and sales targets
10. Conduct regular site visits, audits, and reviews to drive continuous improvement
11. Support implementation of marketing campaigns and ensure timely resolution of store-level concerns

3. Administrative Oversight & Compliance

• Direct and monitor compliance of all franchise outlets with administrative and procedural policies
• Assist franchisees in managing permits, service documentation, staff scheduling, and internal reporting
• Work closely with HR and Admin teams to address documentation issues, implement process improvements, and advise on basic HR management
• Ensure accuracy, consistency, and timely submission of all required admin forms, HR records, and operational documents

• Establish administrative discipline and help build internal systems that reinforce operational efficiency

• Financial Management & Operational Assistance

• Take full charge of handling, providing, and closely monitoring all financial and operational support for franchisees

• Oversee the submission, consolidation, and review of financial reports such as daily sales, monthly summaries, and inventory valuations
• Analyze store-level financial data to assess profitability, cost trends, and operational gaps; recommend improvements accordingly
• Support franchisees in budgeting, cash flow management, and pricing strategy adjustments
• Coordinate with the Finance Department to ensure report accuracy, payment validation, and issue resolution
• Actively resolve finance-related discrepancies in collaboration with internal teams

• Provide financial education, planning tools, and performance tracking assistance to help franchisees meet business goals

• Franchisee Relationship Management

• Serve as the key point of contact for all franchisees, providing operational and business support

• Build strong, trust-based partnerships through regular meetings, feedback sessions, and joint planning

• Guide franchisees on staff development, inventory control, and customer engagement strategies

• Marketing, Training, and Business Development

• Execute marketing strategies, campaigns, and brand-building programs at the franchise level

• Support speaker programs, events, and customer-focused brand initiatives
• Assist with planning business development activities, forecasting sales, and expanding market reach

• Meet with potential and current franchise partners to build strong business relationships

• Other Duties

• Manage additional operational and administrative tasks under Cosmetigroup International Corporation

• Undertake assignments related to business development and strategic planning as directed by management
• Perform other duties necessary to meet organizational goals and support cross-departmental success

Qualifications and Requirements

• Bachelor's degree in Business, Marketing, Management, Finance, or related field (MBA preferred)
• 2–5 years of experience in franchise operations, retail management, or a related field
• Strong background in administrative processes, compliance, and financial reporting
• Excellent leadership, coaching, and interpersonal communication skills
• Proficient in Microsoft Office (especially Excel), POS systems, financial dashboards, and reporting tools
• Willing to work on-site in Makati City (Monday–Friday) and travel to franchise locations when needed

Key Competencies

• Financial Acumen & Reporting – Skilled in analyzing financial reports and driving profitability
• Administrative Compliance – Knowledge of HR, permit management, and internal policy enforcement
• Operational Leadership – Proven ability to streamline daily store operations and solve problems
• Franchisee Development – Builds strong relationships and improves partner capabilities
• Business Strategy – Aligns store goals with company direction and long-term growth
• Customer Focus – Promotes exceptional service and brand loyalty
• Cross-Functional Collaboration – Works effectively with internal departments to support franchise success

JOB PURPOSE

The Franchise Operations Analyst is responsible in assisting the Franchisees of Generika Drugstores with regards to the various preparations before and during store opening, the management of sales, marketing, customer service and other important aspects of store operations and to ensure full compliance to Franchise Agreement.

SUMMARY OF RESPONSIBILITIES

1. Coordinates with Franchise Operations Supervisor, Franchisees and/or his designated representative in formulating action plans to ensure that the stores attain or exceed their sales targets and reach high levels of profitability.

1. Assists Franchisees during the early months of their operations to reach break-even points and target sales as early as possible

2. Develops abilities of the franchisee, store supervisors and other store personnel to deliver effective customer service and store performance.

3. Implements sales or marketing projects, in coordination with franchisees, to boost sales and uses these projects as an opportunity to train the Franchisee's staff.

4. Motivates the franchisee's staff and keep them in high spirit.

5. Acts as a contact person of Franchisee and representative of Franchisor for issues and matters pertaining to the store operations of franchised stores.

6. Relays all important feedbacks to FOS for proper coordination so that appropriate actions can be taken

7. Coordinates closely with the Business Development Manager and the Franchisee prior to store launch, and coordinates with them on the final steps of the store launch including training of employees, schedules, sales and marketing plans for the store launch, goods, supplies and equipment to be provided to franchisees

8. Gives timely Updates to Franchisees on all developments being initiated and/or implemented by the Franchisor/Generika Drugstores and monitors full compliance therefrom.

9. Monitors the full implementation of all marketing programs and activities and provides feedback to Marketing for appropriate action.

10. Reviews and recommends promotional requests and local sales marketing activities of the franchised stores.

11. Monitors the other aspects of store operations, such as proper manning of the stores, training programs, store appearance and maintenance, functional equipment, customer service, inventory management and control.

12. Monitors and implements the full compliance of stores to the policies and guidelines as per the Franchise Agreement and submits Reports on violations and other findings.

13. Suggests system improvements based on findings during store visits and on feedback from store personnel and franchisee/s.

14. Suggests changes/revisions/improvements in Operations Manual and/or training programs to store personnel and franchisees so as to help them improve their skills and competencies to manage the store effectively.

15. Provides market intelligence reports about the retail/drugstore industry, competitors and other relevant trade information.

16. Performs other tasks or responsibilities that may be assigned by Management from time to time.

JOB REQUIREMENTS

• Bachelors / College Degree in Business Administration, Management or equivalent.
• At least 1 year supervisory experience from pharmaceutical/retail/distribution/FMCG

I JOB PURPOSE

The Franchise Operations Analyst is responsible in assisting the Franchisees of Generika Drugstores with regards to the various preparations before and during store opening, the management of sales, marketing, customer service and other important aspects of store operations and to ensure full compliance to Franchise Agreement.

II SUMMARY OF RESPONSIBILITIES

1.    Coordinates with Franchise Operations Supervisor, Franchisees and/or his designated representative in formulating action plans to ensure that the stores attain or exceed their sales targets and reach high levels of profitability.

2.    Assists Franchisees during the early months of their operations to  reach break-even points and target sales as early as possible

3.    Develops abilities of the franchisee, store supervisors and other store personnel to deliver effective customer service and store performance.

4.    Implements sales or marketing projects, in coordination with franchisees, to boost sales and uses these projects as an opportunity to train the Franchisee's staff.

5.    Motivates the franchisee's staff and keep them in high spirit.

6.    Acts as a contact person of Franchisee and representative of Franchisor for issues and matters pertaining to the store operations of franchised stores.

7.    Relays all important feedbacks to FOS for proper coordination so that appropriate actions can be taken

8.    Coordinates closely with the Business Development Manager and the Franchisee prior to store launch, and coordinates with them on the final steps of the store launch including training of employees, schedules, sales and marketing plans for the store launch, goods, supplies and equipment to be provided to franchisees

9.    Gives timely Updates to Franchisees on all developments being initiated and/or implemented by the Franchisor/Generika Drugstores and monitors full compliance therefrom.

10.  Monitors the full implementation of all marketing programs and activities and provides feedback to Marketing for appropriate action.

11.  Reviews and recommends promotional requests and local sales marketing activities of the franchised stores.

12.  Monitors the other aspects of store operations, such as proper manning of the stores, training programs, store appearance and maintenance, functional equipment, customer service, inventory management and control.

13.  Monitors and implements the full compliance of stores to the policies and guidelines as per the Franchise Agreement and submits Reports on violations and other findings.

14.  Suggests system improvements based on findings during store visits and on feedback from store personnel and franchisee/s.

15.  Suggests changes/revisions/improvements in Operations Manual and/or training programs to store personnel and franchisees so as to help them improve their skills and competencies to manage the store effectively.

16.  Provides market intelligence reports about the retail/drugstore industry, competitors and other relevant trade information.

17.  Performs other tasks or responsibilities that may be assigned by Management from time to time.

III JOB REQUIREMENTS

• Bachelors / College Degree in Business Administration, Management or equivalent.
• At least 1 year supervisory experience from pharmaceutical/retail/distribution/FMCG

IV COMPETENCIES

• Effective Human Relations – ability to deal effectively with franchisees, store supervisors and staff and to HO departments;
• Good communication skills both oral and written – ability to speak and write in a professional and business manner;
• Strong sales and marketing skills;
• Ability to work independently and to manage time and prioritize tasks
• Good analytical and problem solving skills – ability to identify problems and choose a logical solution

I JOB PURPOSE

The Franchise Operations Analyst is responsible in assisting the Franchisees of Generika Drugstores with regards to the various preparations before and during store opening, the management of sales, marketing, customer service and other important aspects of store operations and to ensure full compliance to Franchise Agreement.

II SUMMARY OF RESPONSIBILITIES

1.    Coordinates with Franchise Operations Supervisor, Franchisees and/or his designated representative in formulating action plans to ensure that the stores attain or exceed their sales targets and reach high levels of profitability.

2.    Assists Franchisees during the early months of their operations to  reach break-even points and target sales as early as possible

3.    Develops abilities of the franchisee, store supervisors and other store personnel to deliver effective customer service and store performance.

4.    Implements sales or marketing projects, in coordination with franchisees, to boost sales and uses these projects as an opportunity to train the Franchisee's staff.

5.    Motivates the franchisee's staff and keep them in high spirit.

6.    Acts as a contact person of Franchisee and representative of Franchisor for issues and matters pertaining to the store operations of franchised stores.

7.    Relays all important feedbacks to FOS for proper coordination so that appropriate actions can be taken

8.    Coordinates closely with the Business Development Manager and the Franchisee prior to store launch, and coordinates with them on the final steps of the store launch including training of employees, schedules, sales and marketing plans for the store launch, goods, supplies and equipment to be provided to franchisees

9.    Gives timely Updates to Franchisees on all developments being initiated and/or implemented by the Franchisor/Generika Drugstores and monitors full compliance therefrom.

10.  Monitors the full implementation of all marketing programs and activities and provides feedback to Marketing for appropriate action.

11.  Reviews and recommends promotional requests and local sales marketing activities of the franchised stores.

12.  Monitors the other aspects of store operations, such as proper manning of the stores, training programs, store appearance and maintenance, functional equipment, customer service, inventory management and control.

13.  Monitors and implements the full compliance of stores to the policies and guidelines as per the Franchise Agreement and submits Reports on violations and other findings.

14.  Suggests system improvements based on findings during store visits and on feedback from store personnel and franchisee/s.

15.  Suggests changes/revisions/improvements in Operations Manual and/or training programs to store personnel and franchisees so as to help them improve their skills and competencies to manage the store effectively.

16.  Provides market intelligence reports about the retail/drugstore industry, competitors and other relevant trade information.

17.  Performs other tasks or responsibilities that may be assigned by Management from time to time.

III JOB REQUIREMENTS

• Bachelors / College Degree in Business Administration, Management or equivalent.
• At least 1 year supervisory experience from pharmaceutical/retail/distribution/FMCG

IV COMPETENCIES

• Effective Human Relations – ability to deal effectively with franchisees, store supervisors and staff and to HO departments;
• Good communication skills both oral and written – ability to speak and write in a professional and business manner;
• Strong sales and marketing skills;
• Ability to work independently and to manage time and prioritize tasks
• Good analytical and problem solving skills – ability to identify problems and choose a logical solution

Job Description:

• Develops professional and productive relationship with the franchisees in the area of assignment ensuring smooth communication lines between the franchisee and franchisor
• Conducts business reviews to franchisees & recommends strategies to enable franchisees to achieve their profit and revenue target
• Analyzes consumer profile and behaviour and identify opportunity, gaps and provide solutions to achieve target in the area
• Conducts store visits
• Ensures that franchisees and store personnel are compliant on TGP policy, FDA, and LGUs' regulatory requirement

Qualifications:

• Graduate of any 4-year business related course
• Preferably with sales and account management background
• At least 4 years related work experience
• Willing to do field work
• Excellent communication skills
• Familiar with Cebu area

JOB PURPOSE

The Franchise Operations Analyst is responsible in assisting the Franchisees of Generika Drugstores with regards to the various preparations before and during store opening, the management of sales, marketing, customer service and other important aspects of store operations and to ensure full compliance to Franchise Agreement.

SUMMARY OF RESPONSIBILITIES

1. Coordinates with Franchise Operations Supervisor, Franchisees and/or his designated representative in formulating action plans to ensure that the stores attain or exceed their sales targets and reach high levels of profitability.

1. Assists Franchisees during the early months of their operations to reach break-even points and target sales as early as possible

2. Develops abilities of the franchisee, store supervisors and other store personnel to deliver effective customer service and store performance.

3. Implements sales or marketing projects, in coordination with franchisees, to boost sales and uses these projects as an opportunity to train the Franchisee's staff.

4. Motivates the franchisee's staff and keep them in high spirit.

5. Acts as a contact person of Franchisee and representative of Franchisor for issues and matters pertaining to the store operations of franchised stores.

6. Relays all important feedbacks to FOS for proper coordination so that appropriate actions can be taken

7. Coordinates closely with the Business Development Manager and the Franchisee prior to store launch, and coordinates with them on the final steps of the store launch including training of employees, schedules, sales and marketing plans for the store launch, goods, supplies and equipment to be provided to franchisees

8. Gives timely Updates to Franchisees on all developments being initiated and/or implemented by the Franchisor/Generika Drugstores and monitors full compliance therefrom.

9. Monitors the full implementation of all marketing programs and activities and provides feedback to Marketing for appropriate action.

10. Reviews and recommends promotional requests and local sales marketing activities of the franchised stores.

11. Monitors the other aspects of store operations, such as proper manning of the stores, training programs, store appearance and maintenance, functional equipment, customer service, inventory management and control.

12. Monitors and implements the full compliance of stores to the policies and guidelines as per the Franchise Agreement and submits Reports on violations and other findings.

13. Suggests system improvements based on findings during store visits and on feedback from store personnel and franchisee/s.

14. Suggests changes/revisions/improvements in Operations Manual and/or training programs to store personnel and franchisees so as to help them improve their skills and competencies to manage the store effectively.

15. Provides market intelligence reports about the retail/drugstore industry, competitors and other relevant trade information.

16. Performs other tasks or responsibilities that may be assigned by Management from time to time.

JOB REQUIREMENTS

• Bachelors / College Degree in Business Administration, Management or equivalent.
• At least 1 year supervisory experience from pharmaceutical/retail/distribution/FMCG

Job Types: Full-time, Permanent

Pay: Php27, Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person

Job Description:

• Develops professional and productive relationship with the franchisees in the area of assignment ensuring smooth communication lines between the franchisee and franchisor
• Conducts business reviews to franchisees & recommends strategies to enable franchisees to achieve their profit and revenue target
• Analyzes consumer profile and behaviour and identify opportunity, gaps and provide solutions to achieve target in the area
• Conducts store visits
• Ensures that franchisees and store personnel are compliant on TGP policy, FDA, and LGUs' regulatory requirement

Qualifications:

• Graduate of any 4-year business related course
• Preferably with sales and account management background
• At least 4 years related work experience
• Willing to do field work
• Excellent communication skills
• Familiar with Pangasinan and CAR area