83 Flexible Scheduling jobs in the Philippines

REQUIREMENTS:

· Male/ Female

· Bachelor's / College Degree of any related course.

· At least 1 year of working experience in the Clerical/ Administrative Support.

GENERAL SKILLS

· Has the ability to manage time and prioritize tasks.

· Proficient in using MS OFFICE and Databuild.

· Organize and orderly.

· Good coordination and communication skills.

JOB DESCRIPTION

· Raise additional orders as requested by Supervisors.

· Check material and subcontractor invoices sent by Accounts (Perth) and raise additional orders if necessary.

· Perform other duties and responsibilities that may be assigned by the management.

Job Description:

• Assist with schedule and tracker management to ensure that all schedules are generated properly
• Analyze contact trends and optimize staffing.
• Maintain accurate workforce data in NICE IEX or Calabrio/Teleopti.
• Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals
• Work closely with the Operations Team to ensure availabilities are conducive to the business needs

Job Requirements:

• A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
• Experience in NICE IEX or Calabrio/Teleopti (required).
• 2-3 years of experience as a Scheduling Specilaist in a contact center.
• Experience with workforce management systems (asset)
• Advanced knowledge of Microsoft Excel (asset)
• Strong analytical, problem-solving, and organizational skills.
• Knowledge of contact center operations, functions and business processes
• Strong organizational skills and the ability to follow through on projects

• Plan and maintain work schedules and routes for technicians which ensure smooth day-to-day operations and maximized revenue
• Assign jobs based on skills, location, urgency, and availability
• Monitor job progress and provide real-time updates to customers and staff
• Adjust schedules as needed to resolve conflicts, delays, cancellations, and urgent requests
• Act as a central point of contact between clients, technicians, operations, other schedulers, sales, and management via constant phone calls, DMs, texts, emails, and internal notes
• Ensure compliance with service-level agreements and company standards

• Experience as a dispatcher, scheduler, or coordinator (field service scheduling experience preferred)
• Strong organizational and problem-solving skills
• Articulate, Pleasant, and Shrewd in client communications
• Proficiency with google suite, Hubspot, and FSMs/Dispatching softwares
• Ability to work under pressure and handle multiple priorities

• 40 hours per week
• Monday to Friday
• 9AM - 6PM Eastern Standard Time Zone

• $5-$6USD/hour
• HMO coverage after 1 year of employment.

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THE OPPORTUNITY
Join our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower healthcare costs, and strengthen overall risk management practices. As they continue to expand, they are looking for a
Scheduling Coordinator
to join their team and play a key role in scheduling and coordinating appointments with physicians.

In this role, you'll be responsible for scheduling examinations through the system, doctor's portals, and over the phone with physicians' offices. You will maintain consistent communication to confirm appointment details and ensure all ancillary services are arranged as needed.

This position requires daily onsite work at our BGC office, aligned with US Eastern Time hours: 8:30PM to 5:30AM PHT.
Key Responsibilities

• Schedule examinations through the system database, doctor portals, and over the phone with physician offices.
• Confirm appointment dates and times with physicians' offices.
• Maintain professional communication with physicians and staff.
• Coordinate ancillary services when necessary.
• Provide scheduling support to other offices as required.
• Ensure accurate data entry and documentation of scheduling activities.

Skills, Experience & Qualification

• Minimum of 2 years' experience in voice or administrative support, ideally within the medical or healthcare industry.
• Proficient in handling high-volume calls and providing administrative support.
• Minimum typing speed of 35 WPM.
• Excellent verbal and written communication skills in English.
• Highly organized, with effective time management skills and the ability to meet tight deadlines.
• Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
• Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.
Job Description
We are seeking a highly organized and analytical Lead-Scheduling professional to join our dynamic team in Taguig, Philippines. As the Lead-Scheduling, you will play a crucial role in optimizing our workforce management processes, ensuring efficient resource allocation, and driving operational excellence.

• Develop and implement effective scheduling strategies to meet service level agreements and operational goals
• Generate and analyze forecasts for transaction volumes, average handling times, and shrinkage rates
• Create optimal shift schedules and rosters to minimize understaffing and overstaffing
• Collaborate with service delivery teams to align scheduling with business needs and client requirements
• Conduct regular analysis of scheduling efficiency and identify areas for improvement
• Coordinate with various departments to plan team activities, meetings, and training sessions
• Utilize workforce management software to streamline scheduling processes and improve accuracy
• Ensure compliance with labor laws and regulations related to employee scheduling
• Prepare and present reports on scheduling performance and key metrics to management

Qualifications

• Proven experience in workforce scheduling, preferably
• Strong proficiency in workforce management software and data analysis tools (e.g., Excel, Power BI)
• Excellent analytical and problem-solving skills with a keen attention to detail
• Demonstrated ability to generate and analyze forecasts for staffing and resource allocation, preferably
• In-depth knowledge of staffing and scheduling principles
• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders
• Proficiency in creating and presenting analytical reports
• Solid understanding of contact center operations and key performance metrics
• Knowledge of labor laws and regulations related to employee scheduling
• Ability to work in a fast-paced environment and make decisive decisions under pressure
• At least 1 year experience as a Real Time Analyst
• Experience on using Verint as WFM tool

Additional Information
All your information will be kept confidential according to EEO guidelines.

Job Description

THE OPPORTUNITY

Join our client, one of USA's leading independent medical examination provider companies, serving insurance carriers, employers, third party administrators and the legal profession with personal service and quick referrals to a national network of over 15,000 experienced, independent and highly credentialed medical examiners. As they continue to expand, they are looking for a Scheduling Coordinator to join their team and play a key role in scheduling and coordinating appointments with physicians.

In this role, you'll be responsible for scheduling examinations through the system, doctor's portals, and over the phone with physicians' offices. You will maintain consistent communication to confirm appointment details and ensure all ancillary services are arranged as needed.

This position requires daily onsite work at our BGC office, aligned with US Eastern Time hours: 8:30PM to 5:30AM PHT.

KEY RESPONSIBILITIES

• Schedule examinations through the system database, doctor portals, and over the phone with physician offices.
• Confirm appointment dates and times with physicians' offices.
• Maintain professional communication with physicians and staff.
• Coordinate ancillary services when necessary.
• Provide scheduling support to other offices as required.
• Ensure accurate data entry and documentation of scheduling activities.

SKILLS, EXPERIENCE & QUALIFICATION

• Minimum of 2 years' experience in voice or administrative support, ideally within the medical or healthcare industry.
• Proficient in handling high-volume calls and providing administrative support.
• Minimum typing speed of 35 WPM.
• Excellent verbal and written communication skills in English.
• Highly organized, with effective time management skills and the ability to meet tight deadlines.
• Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
• Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

Hiring Filipino and Philippine-based professionals only

Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).

Visit our website: 

Job Summary:

We are looking for a Driver Scheduling & Routing Coordinator to join our growing operations team. This role is key to building efficient driver schedules, optimizing routes, and ensuring smooth coordination between drivers, operations, and management. If you are highly organized, tech-savvy, and thrive under pressure, this is the perfect opportunity to showcase your skills and grow with us.

• Work Schedule:  US Hours (EST)
• Work Setup:  Remote | Independent Contractor
• Employment Type:  Full-Time | Long-Term Opportunity
• Fixed Salary: USD 958/ Month
• Perks:  10 PTO days + HMO (after probation)
• Payout:  Semi-Monthly
• Equipment:  Self-Provided

Key Responsibilities:

Route Planning & Optimization

• Build and optimize routes for one market, creating next-day and future schedules.
• Target 15+ legs per driver per day (industry standard: 20–30; current average is lower).
• Add trips and suggestions to existing routes to maximize driver earnings and reduce deadhead miles.

Driver Engagement & Communication

• Use sales and negotiation skills to win driver buy-in for suggested routes.
• Communicate clearly and persuasively to shift drivers from self-scheduling to assigned routes.
• Track KPIs, focusing on increasing trips per driver.

Collaboration & Coordination

• Work closely with Market Operations, Driver Safety & Reliability, and other stakeholders.
• Act as an internal communicator across teams and management to align schedules and resolve issues.
• Support a dedicated routing team focused solely on route building and assignment.

Analysis & Reporting

• Collect and analyze data on route efficiency and driver performance.
• Prepare reports and presentations to management with actionable insights.
• Conduct research to continuously improve route planning and scheduling practices.

• Proven 2 years of experience in scheduling, logistics, operations, or dispatch coordination.
• Strong organization and time management skills; able to handle multiple tasks under tight deadlines.
• Excellent verbal and written communication abilities; confident in client and driver interactions.
• Skilled in negotiation, enforcement, and conflict resolution.
• Tech-savvy with the ability to quickly learn and navigate scheduling tools and software.
• Strong analytical and data presentation skills.
• High attention to detail, comprehension, and accuracy in execution.

• Results-oriented with the ability to adapt and work well under pressure.

• Strong research skills to identify new opportunities for optimization.