480 Flexible Learning jobs in the Philippines

Requirements
Description and Requirements
Overview :

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing :
• Creates lesson plans for training delivery;
• Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
• Prepares materials and resources for training delivery;
• Reserves training room and equipment;
• Checks equipment and networks for functionality and access;
• Reviews and masters all content and activities for instruction.
• Training Delivery :
• Provides clear instruction using a variety of techniques and activities;
• Enforces adherence and attendance of participants;
• Maintains a positive learning environment;
• Evaluates learning and mastery of content, skills and procedures;
• Provides feedback and guidance to learners;
• Enforces company rules and policies during training hours.
• Training Reports :
• Completes daily, weekly, and end of training reports and submit to all pertinent parties;
• Signs off trainees with individual reports to the operations supervisor;
• Records and explains training attrition;
• Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis :
• Partners with QA to determine areas of opportunity in CSR performance;
• Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
• Recommends training initiatives to support operations in surpassing KPI's and metrics;
• Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge :
• Takes calls meeting the account weekly quota;
• Performs quality audits to meet the account weekly quota;
• Attends calibration sessions;
• Reads all new processes and procedures provided by the client and/or operations;
• Receives refresher training as necessary;
• Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities :
• Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
• Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
• Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
• May contribute to the design of training events and learning solutions;
• Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
• Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

Additional Job Description
Planning and Preparing:

• Creates lesson plans for training delivery;
• Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
• Prepares materials and resources for training delivery;
• Reserves training room and equipment;
• Checks equipment and networks for functionality and access;
• Reviews and masters all content and activities for instruction.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Requirements
Description and Requirements
The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing :
• Creates lesson plans for training delivery;
• Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
• Prepares materials and resources for training delivery;
• Reserves training room and equipment;
• Checks equipment and networks for functionality and access;
• Reviews and masters all content and activities for instruction.
• Training Delivery :
• Provides clear instruction using a variety of techniques and activities;
• Enforces adherence and attendance of participants;
• Maintains a positive learning environment;
• Evaluates learning and mastery of content, skills and procedures;
• Provides feedback and guidance to learners;
• Enforces company rules and policies during training hours.
• Training Reports :
• Completes daily, weekly, and end of training reports and submit to all pertinent parties;
• Signs off trainees with individual reports to the operations supervisor;
• Records and explains training attrition;
• Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis :
• Partners with QA to determine areas of opportunity in CSR performance;
• Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
• Recommends training initiatives to support operations in surpassing KPI's and metrics;
• Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge :
• Takes calls meeting the account weekly quota;
• Performs quality audits to meet the account weekly quota;
• Attends calibration sessions;
• Reads all new processes and procedures provided by the client and/or operations;
• Receives refresher training as necessary;
• Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities :
• Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
• Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
• Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
• May contribute to the design of training events and learning solutions;
• Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
• Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Company Description

TELUS Digital designs, builds, and delivers next-generation digital solutions to enhance the customer experience for global brands. The company's integrated solutions span digital strategy, innovation, IT lifecycle, intelligent automation, and AI data solutions. TELUS Digital partners with brands across various industry verticals, including tech, eCommerce, banking, healthcare, and travel. Promoting diversity and inclusivity, TELUS Digital positively impacts lives through volunteer events and charitable giving. TELUS Digital Philippines is a key provider of customer experience and business process solutions, with multiple sites in Metro Manila and Iloilo supporting top global brands.

Role Description

This is a full-time on-site role for a Learning Services Learning Specialist located in Quezon City. The Learning Specialist will be responsible for designing, developing, and implementing training programs. They will also facilitate training sessions, assess training needs, and evaluate the effectiveness of training programs. The role involves collaborating with various departments to ensure alignment of training objectives with business goals.

Qualifications

• Analytical Skills
• Knowledge in conducting Gap analysis
• Basic knowledge in adult learning persoective
• Excellent Communication and Customer Service skills
• Experience in Sales and Services support
• Ability to work collaboratively and cross-functionally
• Strong organizational and time-management skills
• Previous experience in training or learning and development roles is a plus

Overview:

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing:
  • Creates lesson plans for training delivery;
  • Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
  • Prepares materials and resources for training delivery;
  • Reserves training room and equipment;
  • Checks equipment and networks for functionality and access;
  • Reviews and masters all content and activities for instruction.
• Training Delivery:
  • Provides clear instruction using a variety of techniques and activities;
  • Enforces adherence and attendance of participants;
  • Maintains a positive learning environment;
  • Evaluates learning and mastery of content, skills and procedures;
  • Provides feedback and guidance to learners;
  • Enforces company rules and policies during training hours.
• Training Reports:
  • Completes daily, weekly, and end of training reports and submit to all pertinent parties;
  • Signs off trainees with individual reports to the operations supervisor;
  • Records and explains training attrition;
  • Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis:
  • Partners with QA to determine areas of opportunity in CSR performance;
  • Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
  • Recommends training initiatives to support operations in surpassing KPI's and metrics;
  • Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge:
  • Takes calls meeting the account weekly quota;
  • Performs quality audits to meet the account weekly quota;
  • Attends calibration sessions;
  • Reads all new processes and procedures provided by the client and/or operations;
  • Receives refresher training as necessary;
  • Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities:
  • Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
  • Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
  • Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
  • May contribute to the design of training events and learning solutions;
  • Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
  • Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

Who Are We?

Xilium is a homegrown Clinical Support Outsourcing (CSO) company hailing from the City of Love in the Philippines – Iloilo City. Founded in 2011, its two pioneers, Vanessa Belleza and Don Wickelgren, an Ilongga, and an American respectively, have challenged the landscape of healthcare services in both the US and our country.

The company started its humble beginnings with a 5-person structure and has now grown to a full-scale organization with several office sites and expanding more every year. As you begin your journey with us, our employees are always ready to give you a helping hand.

Duties and Responsibilities:

The Learning Specialist is a pivotal semi-technical role responsible for the daily administration and maintenance of our Learning Management System (LMS) and other learning platforms. You will provide Level 1 administrative support to end users, managing user accesses, content maintenance, and conducting basic troubleshooting. Collaborating closely with the Learning Team and department heads, you will oversee and maintain all aspects of the LMS, ensuring a seamless learning experience for all.

• Oversee and maintain all aspects of the Learning Management System (LMS)
• Provide Level 1 support to end-users of our learning systems
• Collaborate with the Learning Team and department heads to upload, organize, and maintain learning content on the LMS
• Establish and optimize usage processes on the learning systems in collaboration with the Team
• Test and maintain course content to ensure a continuous and engaging learning experience for end-users
• Generate and present learning reports and analytics on staff training, development, and performance

Qualifications:

• Bachelor's degree in Education, Information Technology, or related field
• Proven experience in learning system administration and user support
• Strong understanding of Learning Management Systems and other learning platforms
• Familiarity with e-learning principles, course development, and instructional design
• Excellent problem-solving skills and technical aptitude
• Strong communication and collaboration abilities
• Ability to analyze data and generate meaningful insights

Position Overview
:

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing: Creates lesson plans for training delivery; Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client); Prepares materials and resources for training delivery; Reserves training room and equipment; Checks equipment and networks for functionality and access; Reviews and masters all content and activities for instruction.
• Training Delivery: Provides clear instruction using a variety of techniques and activities; Enforces adherence and attendance of participants; Maintains a positive learning environment; Evaluates learning and mastery of content, skills and procedures; Provides feedback and guidance to learners; Enforces company rules and policies during training hours.
• Training Reports: Completes daily, weekly, and end of training reports and submit to all pertinent parties; Signs off trainees with individual reports to the operations supervisor; Records and explains training attrition; Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis: Partners with QA to determine areas of opportunity in CSR performance; Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs; Recommends training initiatives to support operations in surpassing KPI's and metrics; Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge: Takes calls meeting the account weekly quota; Performs quality audits to meet the account weekly quota; Attends calibration sessions; Reads all new processes and procedures provided by the client and/or operations; Receives refresher training as necessary; Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities: Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff; Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);

Other tasks as assigned by account manager:

• Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
• May contribute to the design of training events and learning solutions;
• Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
• Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job

Job Summary

Responsible for delivering and facilitating training programs that enhance the skills and knowledge of our employees. This role requires a proactive individual with excellent communication skills and a passion for facilitating training programs.

Job Description:

• Facilitate and deliver Training in classrooms for Services, including New Hire Training and on-going Training.
• Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Modifies and presents training programs for representatives/agents.
• Tracks learner progress. Creates labs and exercises as needed.
• Tracks and analyzes training programs by examining agent performance.
• Recommends changes to training programs or solutions to known problems.
• Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
• Participates in identifying program needs, obtaining technical data and scheduling programs.
• Maintains training records.

Job Qualifications:

• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
• Applicants must have at least minimum of 1-2 years experience
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverables
• Detail-oriented
• Good judgment and ability to express thoughts clearly and simply.
• Applicants must be willing to work on site

SUMMARY

A Learning Specialist ensures that new hires get the quality of training they need in order to prepare for responsibilities in the production.

JOB DESCRIPTION

• Facilitate and deliver Training in classrooms for Services, including New Hire Training and on-going Training.
• Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Modifies and presents training programs for representatives/agents.
• Tracks learner progress. Creates labs and exercises as needed.
• Tracks and analyzes training programs by examining agent performance.
• Recommends changes to training programs or solutions to known problems.
• Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
• Participates in identifying program needs, obtaining technical data and scheduling programs.
• Maintains training records.

CANDIDATE PROFILE

• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverables
• Detail-oriented
• Good judgment and ability to express thoughts clearly and simply.
• Applicants must be willing to work on site
• Applicants must have at least minimum of 1-2 years experience

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Learning Delivery

2. Facilitate engaging and effective learning sessions (classroom, virtual, or blended) for employees at various levels of the organization.

3. Lead onboarding programs for new hires, ensuring a smooth transition into the company's culture and processes.
4. Serve as a subject matter expert in delivering core, compliance and functional skills training.
5. Monitor participant engagement and provide real-time feedback to ensure learning objectives are met.
6. Conduct post-training assessments and provide actionable recommendations to enhance future sessions.
7. Evaluate the effectiveness of external training vendors and recommend improvements when applicable.

2. Learning Operations

• Oversee end-to-end program logistics, including scheduling, enrollment, venue setup, and technology support.
• Ensure accurate and timely preparation of training materials, resources, and participant communications.
• Maintain and update training records, attendance, and completion metrics in the Learning Management System (LMS).
• Coordinate with internal and external stakeholders, such as facilitators, vendors, and subject matter experts, to ensure seamless program execution.

• Manage program evaluations and generate reports that assess the effectiveness and ROI of learning initiatives.

• Stakeholder Management

• Ensure alignment of learning initiatives with organizational needs.

• Communicate regularly with stakeholders to provide updates, gather feedback, and address any concerns related to the business unit learning needs.
• Foster positive relationships with participants and encourage a growth-oriented mindset within the organization.

Work Environment

• Hybrid work setup, with a mix of onsite and virtual responsibilities.
• May require occasional travel to support training programs in other locations.
• Amenable or flexible enough to travel in 
  Alabang and Makati
  for Learning and Development training programs

TECHNICAL COMPETENCIES AND SKILLS:

• Strong communication skills, demonstrating fluency and clarity in both written and spoken English.
• Effective facilitation and presentation skills, with the ability to engage diverse audiences.
• Ability to work collaboratively and establish stakeholder relationships.
• Strong organizational skills, with a keen eye for detail.
• Proficiency in using Learning Management Systems (LMS) and virtual learning tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Preferably has experience in BPO, particularly multinational companies

EDUCATION, TRAININGS, LICENSES REQUIRED:

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field.
• Minimum of 4 years of experience in Learning and Development, with a focus on learning delivery and operations.
• Proven track record of managing and delivering training programs in a corporate environment.
• L&D related certifications are added advantage