83 Field Technician jobs in the Philippines

Power Generation Field Service Technician - Level I

Cummins Inc.

Posted 22 days ago

Job Viewed

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Job Description

**DESCRIPTION**
**In this role, you will make an impact in the following ways:**
+ Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
+ Engages with customer in a courteous and professional manner.
+ Ensures prompt and efficient attention to customer needs.
+ Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
+ Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
+ Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Ensures accountability - Holding self and others accountable to meet commitments.
+ Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
+ Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
+ Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
+ Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
+ Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Apprentice Trained Power Generation/ Electrical Technician (Preferred)
+ Vocational diploma from relevant technical institution
+ Current relevant electrical certification
+ Locally valid driving permit
+ This position may require licensing for compliance with export controls or sanctions regulations.
+ Minimal level of workshop related experience required.
+ Basic level knowledge of and/or experience with power generation products
+ High Voltage/ Low Voltage experience
**QUALIFICATIONS**
+ Philippine Government PRC License (RME or REE) or TESDA Certification.
+ Has generator set experienced.
+ Willing to be assigned in out-of-town Job assignment.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.

On Site Service Technician - Level I

Cummins Inc.

Posted 22 days ago

Job Viewed

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Job Description

**DESCRIPTION**
Completes preventative maintenance and/or basic repair activities on Cummins products at a single customer site with minimal direction.
**Key Responsibilities:**
+ Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.
+ Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
+ Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on Cummins products at a customer's location.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
+ Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
**RESPONSIBILITIES**
**Competencies:**
+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Ensures accountability - Holding self and others accountable to meet commitments.
+ Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
+ Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
+ Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
+ Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
+ Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
+ Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
+ Apprentice Trained Power Generation and/or Engine Technician (Preferred)
+ Vocational diploma from relevant technical institution
+ Current relevant electrical certification (optional)
+ Locally valid driving permit.
+ This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
+ Minimal level of workshop related experience required.
+ Basic level knowledge of and/or experience with Cummins products
+ High Voltage/ Low Voltage experience (optional)
**QUALIFICATIONS**
A motivated self-starter and work well under pressure.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Technician
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.

On Site Service Technician - Level I

Cummins Inc.

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

**DESCRIPTION**
Completes preventative maintenance and/or basic repair activities on Cummins products at a single customer site with minimal direction.
**Key Responsibilities:**
+ Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs
+ Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
+ Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on Cummins products at a customer's location.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
+ Completes training in line with skill and business requirements.
+ Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
**RESPONSIBILITIES**
**Competencies:**
+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Ensures accountability - Holding self and others accountable to meet commitments.
+ Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
+ Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
+ Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
+ Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
+ Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
+ Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
+ Apprentice Trained Power Generation and/or Engine Technician (Preferred)
+ Vocational diploma from relevant technical institution
+ Current relevant electrical certification (optional)
+ Locally valid driving permit.
+ This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
+ Minimal level of workshop related experience required.
+ Basic level knowledge of and/or experience with Cummins products
+ High Voltage/ Low Voltage experience (optional)
**QUALIFICATIONS**
A motivated self-starter and work well under pressure.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Technician
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.

Technical Support

Pasay, Camarines Sur Manila Broadcasting Company

Posted today

Job Viewed

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Job Description

**Job Summary**
Responsible for managing, maintaining, and repairing computer, studio lights and fixture and video/audio systems. Diagnose and repair faults, resolve minor network issues, and install and configure hardware and software.

**Qualifications**:

- Graduate of Broadcast Engineering, I.T. or any related course.
- Tech-savvy and with the ability to multi-task, cross-train, and learn new skills quickly.
- Basic understanding of IPTV or live broadcasts online.
- Able to understand schematic diagrams or block diagrams.
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

**Salary**: Php20,000.00 - Php22,000.00 per month

**Benefits**:

- Company Christmas gift
- Life insurance

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

COVID-19 considerations:
All applicants are required to wear facemasks and present their vaccination card.

Ability to commute/relocate:

- Pasay City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.

Technical Support

Taytay, Rizal Fujitsu

Posted today

Job Viewed

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Job Description

Be our next Technical Support Representative!
Can be done via Virtual hiring process PLUS! Tips will be provided!

As a Technical Support Representative, you will build meaningful relationships with customers via inbound calls and assist with their needs resolving a technical issue or problem in the fastest, most cost-effective way, representing some of the largest brands across the world!

**What You will Get**:

- Competitive Salary Package!
- Earn up to 28K monthly, PLUS monthly performance incentives. **Premium Health Benefits!**
- FREE dependents on your HMO- Annual Medical Reimbursement
- Life Insurance
- Amazing People and Culture
- Annual Family Day
- Outstanding leadership team
- Family-centric events
- Hands-on leadership **Job stability ** Training; Extensive paid product and service training
*
- Paid time off

AND MORE!Qualifications**: ** With BPO experience
- At least High school graduate
- English communication/comprehension skills
- Amendable to work in Bridgetowne Pasig City or Eastwood

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 - Php28,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary
- Performance bonus

COVID-19 considerations:
Employees are required to wear a mask and follow safety protocols within the office premises

Ability to commute/relocate:

- Taytay, Rizal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Technical Support: 1 year (required)

**Language**:

- English (required)
This advertiser has chosen not to accept applicants from your region.

Technical Support

Mabalacat, Pampanga Owens Asia, Inc..

Posted today

Job Viewed

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Job Description

**LOCATION**:
**JOB DESCRIPTION**:

- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

**JOB RESPONSIBILITIES**:

- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.

**JOB REQUIREMENTS**:

- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.

**Skills**:

- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.

**Hiring Process & Privacy Notice**

Owens collects information from job applicants during the recruitment process.

To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.

Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
This advertiser has chosen not to accept applicants from your region.

Technical Support

Metro Jobs & Payment Solutions

Posted today

Job Viewed

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Job Description

Metro jobs & Payments Solution Inc. is in need of Technical Support at E. Rodriguez Quezon City

QUALIFICATIONS:

- Graduate of B.S. Computer Science / I.T. / Comp.Engineer / MIS or any IT related courses
- With experience in related field is an advantage
- Can do troubleshooting, networking and technical support
- Proficient in MS Applications and Internet Surfing
- With good communication skills and can do multi-tasking
- willing to be assign at E. Rodriguez Quezon City

or call and text at ️ /
Office Days/hours: ⏰ Monday -Friday | 8:30 am-5:30 pm

G/F Unit G-04A, Regalia Park Tower, P.Tuazon corner EDSA, Cubao, Quezon City (Landmark : Sea oil/ Sti College Cubao)

Referrals will be very much appreciated.

LOOK FOR MS. JENY

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- English (preferred)
This advertiser has chosen not to accept applicants from your region.
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Technical Support

Mabalacat, Pampanga Owens Asia, Inc..

Posted today

Job Viewed

Tap Again To Close

Job Description

**LOCATION**:
**JOB DESCRIPTION**:

- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

**JOB RESPONSIBILITIES**:

- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.

**JOB REQUIREMENTS**:

- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.

**Skills**:

- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.

**Hiring Process & Privacy Notice**

Owens collects information from job applicants during the recruitment process.

To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.

Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
This advertiser has chosen not to accept applicants from your region.

Technical Support

Pasay, Camarines Sur Novatech

Posted today

Job Viewed

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Job Description

HIRING

Technical Support

Experience and Skills
Relevant experience in Technical support, help desk, or service desk
Tech-savvy, proficient with different software
Must have basic knowledge of computer navigation
Good communication skills
Team player, good at multi-tasking and problem-solver
Online gaming experience is an advantage

As a Technical Support, your responsibilities includes:

- Responding to service, product, technical, and customer-relations questions
- Collect customer requests and data
- Conduct basic troubleshooting
- Provide website/platform information
- Solve usual problems such as username and password issues, menu navigation, installation issues, setup, etc.

What's in it for you
Competitive salary package
Quarterly bonus based on performance
Salary increase based on performance
HMO upon regularization,
Medical reimbursement of P15,000 while on probation
Meals provided
Birthday Gift Allowance
Team Building Allowance
Leave credits
Equipment provided

Conditions of Employment
Must be willing to work onsite (WMall Pasay) during the probationary period
Must be amenable to 6 days of rotational duty

technicalsupport #bpojobs #bpohiring #bpoindustry #helpdesksupport #itsupport #servicedesk #igaming #nowhiring #tech #software #urgenthiring #jobalerts #jobhiring #job #careeropportunity #asap

**Salary**: Php25,000.00 - Php30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Staff meals provided

Schedule:

- 8 hour shift
- Shift system

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Pasay City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical Support: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

IBM

Posted 6 days ago

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Job Description

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various operating systems, and multiple programming languages. They are responsible for performing and managing basic to moderate production support tasks, including incident, change, and problem management, as well as monitoring production processing. The L1.5 role aligns with the ITIL framework and escalates to L2 or L3 based on the complexity of the incident or problem. In the L2 role, the Application Support Engineer takes on more complex production support tasks, requiring in-depth knowledge of the application, its functionality, and the underlying technology. They continue to manage incidents, changes, and problems, as well as monitor production processing. The L2 role also adheres to the ITIL framework and escalates to L3 when necessary.
**Required technical and professional expertise**
* Cisco certification or at least 2 years of hands-on experience with Layer 3 (Routing, VLAN, Trunk).
* Azure Cloud certification or a minimum of 2 years' experience as an Azure Cloud Administrator.
* Windows Server Administration certification or at least 3 years of experience managing Windows Server environments.
* With at least 2 years of Virtual Desktop Interface (VDI) experience
**Preferred technical and professional experience**
Healthcare Background
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
 

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