7,154 Field Support jobs in the Philippines

The role will provide mid-level technical support across all LBC branches, hubs, and offices we have in Tacloban / Ormoc . This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.

Qualifications

• Troubleshoot software, hardware, and connectivity issues with minimal supervision
• Resolve tickets escalated by the Service Desk within SLA timelines
• Provide guidance to end-users on systems, applications, and updates
• Collaborate with internal teams and external vendors for issue resolution
• Utilize ticketing and endpoint management tools effectively
• Support IT governance, data privacy, and compliance efforts
• Graduate of IT or related course
• At least 6 months Field Engineering experience
• Willing to travel if needed. With motorcycle is a big plus.

Key Skills

• Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
• Proficient in troubleshooting and ITSM tools (e.g., Jira, ServiceNow, Freshservice)

Job Types: Full-time, Permanent

Pay: Php16, Php18,000.00 per month

Benefits:

• Company events
• Health insurance

Work Location: On the road

The On-site Reefer Representative is responsible in providing technical and operational support to our customers. The successful candidate will handle minor repairs, basic trouble shooting, delivery unloading and pick-up loading activities.

Job Qualifications:

Highschool / College Graduate (preferably Engineering courses)

NCII in Aircon Tech / Ref Tech (DOM-RAC)

Open to candidates with or without prior experience in the role.

Good communication skills and computer literate

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php25,000.00 per month

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Work Location: In person

Key Responsibilities:

· Design and configure LAN, WAN, wireless, and cloud-based network solutions for new and ongoing projects.

· Implement and maintain routers, switches, firewalls, VPNs, and other networking hardware and software.

· Collaborate with Project Managers and cross-functional teams to support project planning, deployment, and troubleshooting.

· Monitor network performance and ensure high availability, security, and reliability.

· Conduct network assessments and provide recommendations for improvement or optimization.

· Support hardware and software integration, particularly in IT and telecom infrastructure rollouts.

· Maintain detailed documentation including network diagrams, configurations, and change logs.

· Provide technical support, root cause analysis, and resolution of network issues.

· Assist with risk identification and contribute to network-related contingency planning.

· Ensure compliance with industry standards, company policies, and project-specific security requirements.

Qualifications:

· Bachelor's Degree in Electronics and Communications Engineering (ECE), Information Technology, Computer Engineering, or related fields.

· 3–5 years of experience in network engineering, particularly within IT infrastructure or telecommunications projects.

· Strong understanding of network protocols (TCP/IP, BGP, OSPF, VLANs, etc.).

· Experience with Cisco, Juniper, or similar enterprise-grade networking equipment.

· Knowledge of network monitoring tools (e.g., PRTG, SolarWinds, Wireshark).

· Familiarity with cloud networking (AWS, Azure, or GCP) is a plus.

· Understanding of cybersecurity principles and firewall configurations.

· Ability to support cross-functional teams in complex technical environments.

· Strong analytical, problem-solving, and documentation skills.

· Effective communication and collaboration skills.

· Perform other tasks assigned by Immediate Supervisor and Department Head.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person

Job Qualification

• Graduate of Bachelor's Degree in Information Technology, Computer Science, IT -related courses.
• With at least 1-2 years of experience in Helpdesk role.
• With experience managing field engineer or computer technician
• Experience with ticket management such as: OTRS JIRA, Zandesk or any similar ticketing platform is an advantage.
• With hands-on experience with support services such as testing, commissioning, installation, implementation, and troubleshooting.
• Knowledge in incident and problem management is an advantage.
• Can work in a high-pressure environment and can handle multiple projects and implementation.
• Well-oriented in all facets of customer care services and has the ability to work well with the people inside and outside the organization.
• With good communication skills.
• Excellent organizational skills

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person

Location: Malolos, Bulacan (Onsite)

Work schedule: 5 days per week | 7:30 am-6 pm

Qualifications:

• At least a college level of educational attainment.
• Preferably with a motorcycle and a driver's license.
• Have work experience with collection and accounts receivable.
• Amenable to the minimum wage salary in the said location.

Job Type: Full-time

Pay: Php13, Php14,000.00 per month

Application Question(s):

• Do you have your own motorcycle?

Experience:

• collections: 1 year (Required)
• Accounts receivable: 1 year (Required)

License/Certification:

• Professional driver's license (Required)

Work Location: In person

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.
• Employee discount on purchased company products.
• Company initiated seminars, trainings, and events.

JOB PURPOSE

Set-up/Installation, Computer Hardware/Software troubleshooting and repair.

KEY RESPONSIBILITIES

• Knowledge in computer repair both software and hardware.
• Willing to work in field or travel nationwide.
• Good communication skills in oral and written.
• Ability to multi-task and manage time effectively.
• Ability to work independently and reliably.
• Ability to work under pressure.

JOB REQUIREMENTS AND QUALIFICATIONS

• Associate or Bachelor's Degree in related field or technical courses.
• Undergraduates are welcome to apply.
• Must have CSS NCII or any NCII related to Computer IT.
• At least 1-year related experience (advantage).
• MUST have motorcycle and with valid Driver License.
• Willing to be train.

Summary

The IT Field Support Specialist provides on-site technical assistance, manages IT assets, and supports the deployment of hardware and systems. This role includes handling computer setups, maintaining CCTV systems, resolving issues that require physical intervention, and ensuring accurate documentation of activities. The position is critical to maintaining efficient IT operations in a 24/7 environment.

Key Responsibilities

• Technical Support
• Provide on-site troubleshooting for hardware and software issues.
• Deploy and set up computers, including OS and application installations.

• Handle system configurations to meet company standards.

• Asset Management

• Manage movement, documentation, and accountability of IT assets.

• Conduct regular inspections to ensure asset integrity.

• CCTV Management

• Install, configure, and maintain CCTV systems.

• Monitor system health and resolve performance or recording issues.

• Ticket Handling & Documentation

• Log, track, and close tickets within required timelines.

• Maintain accurate documentation of IT processes, asset records, and system configurations.

• Collaboration & Communication

• Work closely with IT team members to address technical challenges.
• Follow IT management directions promptly and accurately.

• Provide clear updates to stakeholders during support activities.

• Customer Service

• Deliver professional and patient support to end-users.
• Ensure customer satisfaction by resolving issues effectively and efficiently.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.
• Strong technical knowledge of hardware, software, operating systems, and CCTV systems.
• Hands-on experience in computer deployments, imaging, and setups.
• Experience with CCTV installation and troubleshooting.
• Proficient in documenting IT activities and asset management.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Collaborative and adaptable team player.
• High accountability and attention to detail.
• Prior IT support experience, with relevant certifications preferred.

Willing to work on a rotational shifting schedule to support 24/7 operations.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

I. GROUP DESCRIPTION

IT Field Support Lead is responsible for leading, managing, and mentoring the team of IT Field Support Technicians, ensuring the timely and effective delivery of on-site technical support services to end-users and the maintenance of IT infrastructure across various locations. This role requires a hands-on approach to complex troubleshooting, project deployment, and a strong commitment to service excellence and operational efficiency. The supervisor will act as a primary point of contact for field support escalations and will be instrumental in maintaining high levels of client satisfaction.

II. PURPOSE

Field Support Engineer Lead

III. DUTIES AND RESPONSIBILITIES

1. Team Leadership & Management:

• Directly supervise, guide, coach, and mentor a team of IT Field Support Technicians, fostering professional growth and technical skills.
• Conduct regular performance reviews, set clear objectives, provide constructive feedback, and identify training needs for team members.
• Plan, schedule, and assign field support tasks, projects, and on-call rotations efficiently to ensure optimal coverage, adherence to SLAs, and equitable distribution of work.
• Assist in the recruitment, interviewing, and onboarding process for new field support staff.
• Promote a positive, collaborative, and customer-centric team environment, encouraging knowledge sharing and continuous improvement initiatives.

2. Technical Support Operations & Escalation:

• Oversee the entire lifecycle of field support incidents and service requests, from ticket assignment to resolution, ensuring accurate documentation and timely closure within agreed-upon SLAs.
• Serve as the primary escalation point for intricate hardware, software, network, and system issues that cannot be resolved by junior technicians. Provide expert hands-on troubleshooting and diagnostics.
• Lead and participate in the proactive and reactive maintenance of IT assets in the field, including desktops, laptops, servers, network devices, printers, peripherals, and mobile devices.
• Ensure the consistent application of IT policies, procedures, and best practices across all field support activities, including security protocols and data integrity.

3. IT Infrastructure & Asset Management:

• Supervise and actively participate in the installation, configuration, and deployment of new IT equipment and systems at various client/branch locations.
• Maintain an accurate and up-to-date inventory of all IT assets deployed in the field, managing their lifecycle from procurement to decommissioning.
• Implement and oversee preventative maintenance schedules for field IT equipment to minimize downtime and extend asset lifespan.
• Coordinate with third-party vendors for hardware repairs, warranty claims, and specialized technical support as needed.

4. Project Management & Implementation:

• Lead and manage the on-site execution of IT projects such as new office setups, branch relocations, major system upgrades, network expansions, and hardware refresh cycles.
• Collaborate closely with other IT teams (e.g., Network, Systems, Applications Development) and business units to ensure seamless project delivery and integration.
• Develop and maintain comprehensive project plans, implementation guides, and post-implementation reports.

5. Customer Service & Communication:

• Build and maintain strong relationships with clients and end-users, ensuring their IT needs are met with professionalism and efficiency.
• Communicate complex technical information clearly and concisely to non-technical users and stakeholders.
• Actively solicit client feedback to identify areas for service improvement and implement corrective actions.
• Prepare and present regular reports on field support performance metrics, incident trends, and client satisfaction levels to IT management.

6. Documentation, Reporting & Compliance:

• Contribute to and ensure the maintenance of a comprehensive knowledge base for common issues, troubleshooting steps, and configurations specific to field environments.
• Ensure accurate and detailed logging of all support activities in the designated IT Service Management (ITSM) or ticketing system (e.g., ServiceNow, Jira Service Desk).
• Ensure all field IT operations comply with organizational security policies, data privacy regulations (e.g., the PH Privacy Act), and industry standards.

IV. QUALIFICATIONS

Minimum Education

A graduate of any 4-year IT related courses

V. WORKING CONDITIONS

• Report to Trafalgar Office Monday to Friday

Job Summary:

We are seeking a technician who will be responsible for on-call support during night shifts, weekends, and public holidays. The main responsibility will be first-response dispatch for emergency situations, such as rescue operations in case of vehicle entrapment. Experience with EV maintenance is not required, but candidates must have a basic understanding of mechanical systems.

Key Responsibilities:

• Provide on-call support during night shifts, weekends, and holidays.
• Respond promptly to emergency dispatch calls, including first-level rescue assistance.
• Perform basic troubleshooting and mechanical support as needed.
• Coordinate with the maintenance team for follow-up servicing.
• Remain on standby at The Rise (Condo Makati) during night shifts and proceed to the site when a callback is received.

Job Qualifications

• Male or Female,
• Bachelor's degree in Mechanical, Electrical, or Electronics Engineering (preferred)
• Must have a mechanical background (academic or work experience)
• Flexible and willing to work rotating shifts (night, weekends, and holidays)
• Possesses a valid motorcycle license
• Basic mechanical knowledge required (EV maintenance experience not mandatory)
• Candidates with EV maintenance experience are highly encouraged to apply

Job Types: Full-time, Fresh graduate

Pay: Php18, Php20,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person