6,237 Field Support jobs in the Philippines

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.
• Employee discount on purchased company products.
• Company initiated seminars, trainings, and events.

JOB PURPOSE

Set-up/Installation, Computer Hardware/Software troubleshooting and repair.

KEY RESPONSIBILITIES

• Knowledge in computer repair both software and hardware.
• Willing to work in field or travel nationwide.
• Good communication skills in oral and written.
• Ability to multi-task and manage time effectively.
• Ability to work independently and reliably.
• Ability to work under pressure.

JOB REQUIREMENTS AND QUALIFICATIONS

• Associate or Bachelor's Degree in related field or technical courses.
• Undergraduates are welcome to apply.
• Must have CSS NCII or any NCII related to Computer IT.
• At least 1-year related experience (advantage).
• MUST have motorcycle and with valid Driver License.
• Willing to be train.

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.
• Employee discount on purchased company products.
• Company initiated seminars, trainings, and events.

JOB PURPOSE

Set-up/Installation, Computer Hardware/Software troubleshooting and repair.

KEY RESPONSIBILITIES

• Knowledge in computer repair both software and hardware.
• Willing to work in field or travel nationwide.
• Good communication skills in oral and written.
• Ability to multi-task and manage time effectively.
• Ability to work independently and reliably.
• Ability to work under pressure.

JOB REQUIREMENTS AND QUALIFICATIONS

• Associate or Bachelor's Degree in related field or technical courses.
• Undergraduates are welcome to apply.
• Must have CSS NCII or any NCII related to Computer IT.
• At least 1-year related experience (advantage).
• MUST have motorcycle and with valid Driver License.
• Willing to be train.

Job Types: Full-time, Permanent

Pay: Php18, Php18,500.00 per month

Benefits:

• Company events
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• How much is your asking salary for this position?

License/Certification:

• Driver's License (Required)
• TESDA NCII (Required)

Location:

• Pasig Central Post Office 1600 P00 (Preferred)

Work Location: In person

I. GROUP DESCRIPTION

IT Field Support Lead is responsible for leading, managing, and mentoring the team of IT Field Support Technicians, ensuring the timely and effective delivery of on-site technical support services to end-users and the maintenance of IT infrastructure across various locations. This role requires a hands-on approach to complex troubleshooting, project deployment, and a strong commitment to service excellence and operational efficiency. The supervisor will act as a primary point of contact for field support escalations and will be instrumental in maintaining high levels of client satisfaction.

II. PURPOSE

Field Support Engineer Lead

III. DUTIES AND RESPONSIBILITIES

1. Team Leadership & Management:

• Directly supervise, guide, coach, and mentor a team of IT Field Support Technicians, fostering professional growth and technical skills.
• Conduct regular performance reviews, set clear objectives, provide constructive feedback, and identify training needs for team members.
• Plan, schedule, and assign field support tasks, projects, and on-call rotations efficiently to ensure optimal coverage, adherence to SLAs, and equitable distribution of work.
• Assist in the recruitment, interviewing, and onboarding process for new field support staff.
• Promote a positive, collaborative, and customer-centric team environment, encouraging knowledge sharing and continuous improvement initiatives.

2. Technical Support Operations & Escalation:

• Oversee the entire lifecycle of field support incidents and service requests, from ticket assignment to resolution, ensuring accurate documentation and timely closure within agreed-upon SLAs.
• Serve as the primary escalation point for intricate hardware, software, network, and system issues that cannot be resolved by junior technicians. Provide expert hands-on troubleshooting and diagnostics.
• Lead and participate in the proactive and reactive maintenance of IT assets in the field, including desktops, laptops, servers, network devices, printers, peripherals, and mobile devices.
• Ensure the consistent application of IT policies, procedures, and best practices across all field support activities, including security protocols and data integrity.

3. IT Infrastructure & Asset Management:

• Supervise and actively participate in the installation, configuration, and deployment of new IT equipment and systems at various client/branch locations.
• Maintain an accurate and up-to-date inventory of all IT assets deployed in the field, managing their lifecycle from procurement to decommissioning.
• Implement and oversee preventative maintenance schedules for field IT equipment to minimize downtime and extend asset lifespan.
• Coordinate with third-party vendors for hardware repairs, warranty claims, and specialized technical support as needed.

4. Project Management & Implementation:

• Lead and manage the on-site execution of IT projects such as new office setups, branch relocations, major system upgrades, network expansions, and hardware refresh cycles.
• Collaborate closely with other IT teams (e.g., Network, Systems, Applications Development) and business units to ensure seamless project delivery and integration.
• Develop and maintain comprehensive project plans, implementation guides, and post-implementation reports.

5. Customer Service & Communication:

• Build and maintain strong relationships with clients and end-users, ensuring their IT needs are met with professionalism and efficiency.
• Communicate complex technical information clearly and concisely to non-technical users and stakeholders.
• Actively solicit client feedback to identify areas for service improvement and implement corrective actions.
• Prepare and present regular reports on field support performance metrics, incident trends, and client satisfaction levels to IT management.

6. Documentation, Reporting & Compliance:

• Contribute to and ensure the maintenance of a comprehensive knowledge base for common issues, troubleshooting steps, and configurations specific to field environments.
• Ensure accurate and detailed logging of all support activities in the designated IT Service Management (ITSM) or ticketing system (e.g., ServiceNow, Jira Service Desk).
• Ensure all field IT operations comply with organizational security policies, data privacy regulations (e.g., the PH Privacy Act), and industry standards.

IV. QUALIFICATIONS

Minimum Education

A graduate of any 4-year IT related courses

V. WORKING CONDITIONS

• Report to Trafalgar Office Monday to Friday

About the Role:

The role of the Field Support Technician is primarily to provide level-2 technical support and advice to the users and level-3 support teams. The duties include providing prompt and efficient IT support to end users, maintaining and updating systems, software, and hardware, implementing security measures, conducting regular system checks, and training staff to use new technology effectively. They also assist in system installations, upgrades, and provide regular reports on operational status. A strong understanding of computer systems, Windows OS environment, Active Directory, basic network functions, and excellent problem-solving skills are essential for this role.

What You'll Do:

This role will provide day to day IT support to users in Hong Kong, servicing users at deskside and remotely. The duties include but are not limited to:

• Providing technical assistance and support to end users and level-3 support teams regarding computer systems, software, hardware, AV/VC and network-related issues.
• Responding to user inquiries, troubleshooting problems, and resolving issues promptly to minimize downtime.
• Installing, configuring, and maintaining computer systems, peripherals, and software applications: e.g. reimaging laptops, installing network equipment/servers/monitors.
• Providing mobile device support (smart phones and tablets)
• Cloud printing support
• Incident/request ticket management
• Setting up and managing user accounts, permissions, and access rights.
• Assisting in the procurement, inventory management and disposal of IT equipment.
• Basic video conference system setup, maintenance and troubleshooting
• Conducting training sessions and creating user guides to enhance end user knowledge and skills.
• Collaborating with IT teams to resolve complex technical problems and escalate issues when necessary.
• Documenting and maintaining records of technical incidents, solutions, and user requests.
• Keeping up-to-date with technology trends and recommending improvements in IT infrastructure and processes.
• Providing excellent customer service and ensuring high user satisfaction with IT services.
• Weekend and overnight work as required

What You'll Need:

• Minimum 3-year experience in providing end users support in Windows environment and MS365 (Office, Teams, OneDrive, Sharepoint).
• Working experience in Active Directory
• Video Conferencing troubleshooting including Zoom and Teams.
• Managing and maintaining server room and structured cabling.
• Prior use of ServiceNow is highly preferred.
• A working knowledge of ITIL.
• Must have the ability to work independently as well as in a team.
• Experience with Apple products such as MacBook and iPhone is preferred.
• Excellent written and verbal communication skills in English.
• Clear and concise reporting of technical errors or escalations to level-3 support teams or management.
• Awareness of sensitive situations and the ability to respond effectively.
• Creation and maintenance of working relationships with stakeholders.
• A proactive mindset to identify and recommend improvements.

Company Perks and Benefits:

• Government Mandated Benefits
• Hybrid Work Setup
• Paid Leaves (15 SL and 15 VL annually)
• HMO with up to three free dependents
• Life Insurance
• Annual Performance Bonus
• Annual Merit Increase

Summary

The IT Field Support Specialist provides on-site technical assistance, manages IT assets, and supports the deployment of hardware and systems. This role includes handling computer setups, maintaining CCTV systems, resolving issues that require physical intervention, and ensuring accurate documentation of activities. The position is critical to maintaining efficient IT operations in a 24/7 environment.

Key Responsibilities

• Technical Support
• Provide on-site troubleshooting for hardware and software issues.
• Deploy and set up computers, including OS and application installations.

• Handle system configurations to meet company standards.

• Asset Management

• Manage movement, documentation, and accountability of IT assets.

• Conduct regular inspections to ensure asset integrity.

• CCTV Management

• Install, configure, and maintain CCTV systems.

• Monitor system health and resolve performance or recording issues.

• Ticket Handling & Documentation

• Log, track, and close tickets within required timelines.

• Maintain accurate documentation of IT processes, asset records, and system configurations.

• Collaboration & Communication

• Work closely with IT team members to address technical challenges.
• Follow IT management directions promptly and accurately.

• Provide clear updates to stakeholders during support activities.

• Customer Service

• Deliver professional and patient support to end-users.
• Ensure customer satisfaction by resolving issues effectively and efficiently.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.
• Strong technical knowledge of hardware, software, operating systems, and CCTV systems.
• Hands-on experience in computer deployments, imaging, and setups.
• Experience with CCTV installation and troubleshooting.
• Proficient in documenting IT activities and asset management.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Collaborative and adaptable team player.
• High accountability and attention to detail.
• Prior IT support experience, with relevant certifications preferred.

Willing to work on a rotational shifting schedule to support 24/7 operations.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

• Must have a valid driver's license and is capable of driving a motorcycle safely and efficiently.
• Willing to learn and trainable
• Can communicate using English language
• Adaptable to both field and office work
• Keen to details.

Job Types: Full-time, Permanent

Pay: Php15, Php19,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee

Work Location: In person

• Proficient in troubleshooting desktops, laptops, and networks, with experience in ticket management systems, exposure to SLA-driven environments, and a strong focus on excellent end-user support.
• Flexible to perform fieldwork and on-site support within Gensan and Davao
• Full monthly salary and benefits while working only twice a week (fieldwork/reporting schedule)
• Travel expenses fully reimbursed for trips going to Davao sites
• 1–2 years of relevant experience as Deskside or IT Field Engineer
• Residing in Gensan or nearby areas is an advantage
• Preferred with motorcycle but not required
• Average communication skills
• Can start ASAP

The role will provide mid-level technical support across all LBC branches, hubs, and offices we have in Tacloban / Ormoc . This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.

Qualifications

• Troubleshoot software, hardware, and connectivity issues with minimal supervision
• Resolve tickets escalated by the Service Desk within SLA timelines
• Provide guidance to end-users on systems, applications, and updates
• Collaborate with internal teams and external vendors for issue resolution
• Utilize ticketing and endpoint management tools effectively
• Support IT governance, data privacy, and compliance efforts
• Graduate of IT or related course
• At least 6 months Field Engineering experience
• Willing to travel if needed. With motorcycle is a big plus.

Key Skills

• Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
• Proficient in troubleshooting and ITSM tools (e.g., Jira, ServiceNow, Freshservice)

Job Types: Full-time, Permanent

Pay: Php16, Php18,000.00 per month

Benefits:

• Company events
• Health insurance

Work Location: On the road

Location: Malolos, Bulacan (Onsite)

Work schedule: 5 days per week | 7:30 am-6 pm

Qualifications:

• At least a college level of educational attainment.
• Preferably with a motorcycle and a driver's license.
• Have work experience with collection and accounts receivable.
• Amenable to the minimum wage salary in the said location.

Job Type: Full-time

Pay: Php13, Php14,000.00 per month

Application Question(s):

• Do you have your own motorcycle?

Experience:

• collections: 1 year (Required)
• Accounts receivable: 1 year (Required)

License/Certification:

• Professional driver's license (Required)

Work Location: In person