1,661 Field Service Technician jobs in the Philippines

**DESCRIPTION**
**In this role, you will make an impact in the following ways:**
+ Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
+ Engages with customer in a courteous and professional manner.
+ Ensures prompt and efficient attention to customer needs.
+ Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
+ Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
+ Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Ensures accountability - Holding self and others accountable to meet commitments.
+ Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
+ Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
+ Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
+ Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
+ Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Apprentice Trained Power Generation/ Electrical Technician (Preferred)
+ Vocational diploma from relevant technical institution
+ Current relevant electrical certification
+ Locally valid driving permit
+ This position may require licensing for compliance with export controls or sanctions regulations.
+ Minimal level of workshop related experience required.
+ Basic level knowledge of and/or experience with power generation products
+ High Voltage/ Low Voltage experience
**QUALIFICATIONS**
+ Philippine Government PRC License (RME or REE) or TESDA Certification.
+ Has generator set experienced.
+ Willing to be assigned in out-of-town Job assignment.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2415738
**Relocation Package** No

Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner

Maintaining accurate records and documentation of all customer interactions

Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience

Collaborating with cross-functional teams to ensure seamless service delivery

Providing feedback and recommendations to management to drive continuous improvement

What we're looking for

Excellent communication and interpersonal skills, with a strong focus on customer service

Proven experience in a customer-facing role, preferably in the client & sales administration industry

Ability to multitask, priorities, and work effectively in a fast-paced environment

Strong problem-solving and critical thinking skills to address and resolve customer issues

Proficient in using relevant software and technology to support customer service activities

A team player with a positive attitude and a willingness to learn and grow

What we offer

At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:

Competitive salary and performance-based incentives

Opportunities for career development and professional growth

Flexible work arrangements and a positive work-life balance

A collaborative and supportive team environment

An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency

Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.

Customer service Representative/One Day Process
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.

**Benefits**:
Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview) Onsite set up

**Requirements**:

- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment
- Sense of professionalism and ability to develop relationships
- Strong attention to detail
- Ability to handle and maintain confidential information

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php18,000.00 - Php27,000.00 per month

**Benefits**:

- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Pasig: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (required)

We are looking for a Customer Service and Technical Support Representative!

**Location**:

- Bridgetowne, Pasig

**Benefits**:

- Earn up to 27k
- Paid training
- Monthly performance incentives
- Benefits after 6months
- Vacation entitlement upon hire
- Career pathing and advancement opportunities

Qualifications:

- HS/SHS Graduate with 6months BPO experience
- College Undergrad/Graduate even without BPO experience
- Good to excellent English communication skills
- Willing to work onsite

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php18,000.00 - Php27,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Evening shift
- Late shift
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)

Minimum Qualifications:

- Must have a 1 year call center experience.
- We do not accept working students.
- Amenable to work in rotating shift.
- Temporary WFH until further notice and equipment is provided.
- Amenable to work in Ortigas Pasig once temporary WFH ends.

**-APPLICANTS MUST BE RESIDING IN METRO MANILA OR WILLING TO RELOCATE IN METRO MANILA.**

**-WFH setup is applicable for applicants residing in Metro Manila and some locations in nearby provinces such as Rizal, Cavite and Bulacan.**
- Work on site is also available.
- We are also hiring in our Cebu and Iloilo sites.

BENEFITS:
HMO on your first day

Free dependent on your 6th month

Life insurance on your first day (Manulife)

25% night differential

15 SL credits (convertible to cash)

15 VL credits (carry-over)

Free hot drinks pantry

Free snacks (cookies) pantry

Attendance & Performance Bonus!

**Salary**: Up to Php34,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home

Schedule:

- 8 hour shift
- Night shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus

**Experience**:

- call center: 1 year (required)

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Service Agent
Ortigas Site, Pasig City, Philippines
Reporting to: Team Leader

We are seeking for experienced Customer Service Billing agents to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth.

Customer Service
- Answering Incoming Calls - Customer Enquiries/Complaints and Payments
- Live chat interactions with customers
- Basic Adds/Moves/Changes to Customer Accounts
- 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 3:00pm. 5 shifts per week.

MINIMUM REQUIREMENTS
- Minimum of 2 years in College
- Minimum of 1 year experience in an Australian telco is a plus, to consider UK and US telco experience and to consider fresh graduates with excellent communication skills
- Exhibits strong Knowledge of all NBN and ADSL / Sip / mobile technologies is a plus
- Flexibility to shifting schedules
- Background in IT, or IT related industry would be beneficial in this role. Ability to multitask, prioritize, and manage time effectively
- Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute
- Ability to think clearly especially in adverse situations
- Ability to work in a team environment
- Ability to coordinate and communicate effectively

Join the A-Team and experience the A-Life!

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.

**Job Types**: Full-time, Permanent

**Salary**: Up to Php25,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay