1,695 Field Service Engineer jobs in the Philippines

Job Description

• Respond to service calls for Rentals/OP Accounts within 2 hours
• Monitor machine performance and resolve issues within 24 hours
• Visit assigned accounts monthly to check machine performance and ensure customer satisfaction
• Assess and recommend machine replacements or upgrades based on usage or machine life
• Perform other tasks as assigned by management

Qualifications:

• Preferably a graduate in Electrical Engineering, Electronics & Communication Engineering, Computer Engineering, or IT-related courses
• Fresh graduates are encouraged to apply

Job Types: Full-time, Permanent

Work Location: In person

1. Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, or a related field.
2. Experience:

* Fresh graduates are welcome to apply.

* Experience in Surface Mount Technology (SMT) is an advantage.

*  Experience in SPI and AOI inspection Machines is an advantage.

1. Skills:

*Knowledge of electrical, mechanical, and pneumatic systems.

* Knows how to drive with a valid driver's license.

1. Excellent communication and customer service skills.

2. Ability to read and interpret technical manuals and schematics.

3. Strong problem-solving and analytical skills.

4. Willingness and mobility to travel locally and internationally as needed.

5. Ability to work independently and as part of a team. Flexibility to work irregular hours, including weekends and holidays.  Willing to work within the Cebu area

6. Troubleshoot and diagnose equipment failures and malfunctions.

7. Provide technical support to clients and colleagues.

8. Analyze equipment performance data and make necessary adjustments or recommendations.

9. Provide training and guidance to customers on equipment operation and maintenance.

Field Service Engineers combine engineering principles with medical and biological sciences to design and create equipment, devices, computer systems, and software used in healthcare. Their job is to design instruments, devices, and software used in healthcare; develop new procedures using knowledge from many technical sources; or conduct research needed to solve clinical problems. They frequently work in research and development or quality assurance.

II. DUTIES AND RESPONSIBILITIES

• On-time delivery, installation of complete and properly functioning equipment to customers and collaborating with other professionals.
• Perform scheduled preventive, corrective adjustments and calibrations to all equipment as requested by customers and other technical service instructed by Immediate superior.
• Respond to calls and assist customers on performing operator level troubleshooting.
• Train clinicians and other personnel on the proper use of biomedical equipment.
• Creating in-depth and accurate technical reports and submits on-time to customers and to Immediate superior.
• Evaluate and ensures all medical equipment are safe, efficient, and effective prior use.
• Collaborates with Immediate superior and sales team in order to address questions, problems, and requests from customers

III. JOB QUALIFICATIONS

• Must be graduate at least 4 years College Graduate in biomedical engineering, biomedical science, mechanical engineering, electrical engineering or physics is required.
• Associate's degree in related field with work experience.
• More education, experience, or additional certifications and licenses may be required.
• Careful measurement and analytical skills.
• Good attention to detail, a good eye for design.
• Creative and technical ability to turn designs into products.
• Ability to empathize with patients.
• Communication and team working skills.

I. JOB SKILLS & QUALIFICATIONS

· Ensures KPI indicators and performance targets are met.

· Suggests appropriate and most suitable equipment structure and levels to ensure proper adherence to facility safety requirements, safe transport and proper storage of all equipment.

· Problem-solving skills.

· Time management skills and the ability to delegate.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php19, Php20,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Job Qualifications

• Candidate must possess at least Bachelor's / College Degree in Engineering (Mechanical/ Electrical/ ECE) or equivalent
• At least 2-3 year(s) of working experience in the related field is required for the position
• Ability to provide solutions to a variety of technical problems independently.
• Has strong technical, analytical, and development skills.
• Has an extensive knowledge on Semiconductor.
• Knowledgeable on various technologies such as mechanical, electrical, electronics, electromechanical, pneumatics, and PLC.
• Willing to relocate (if there's a support needed)

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Field Service Engineer: 3 years (Required)
• Trim & Form Process: 3 years (Required)

Work Location: In person

Job Responsibilities:

• Will do fieldwork within Cebu and provincial areas servicing client's medical equipment
• Handles production daily support monitoring, machine quality improvements calibrations, and machine preventive maintenance.
• Provide client support and technical issue resolutions.
• Study and update knowledge of medical equipment.
• Calibrate equipment properly to use clinically.
• Prepare proper rigging for loading and unloading of equipment on vehicle.
• Checking of units to be delivered prior to loading on vehicle.
• Execute Functional Testing prior to delivery.
• Receive, check, install and inspect medical equipment upon delivery.
• Manage service tools to prevent damage.
• Perform end-user or technical presentation and training.
• Establish effective communication skills to perform product demonstrations and training (Medical Equipment).
• Deliver proper documents to client site.
• Match customers' needs to Clients' products and services.
• Make Service Reports regularly upon visiting client site and submitting these to the Manager.
• Willing to undergo Local Training for Medical and Troubleshooting in Manila (more than 1 year) prior to transfer in Cagayan De Oro City, Misamis Oriental, Davao City Branch and/or Cebu City Branch

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in Engineering (Bioengineering/Biomedical), Engineering (Electrical/Electronic) or equivalent.
• MUST KNOW HOW TO DRIVE WITH VALID DRIVER'S LICENSE.
• No work experience required. FRESH GRADUATES ARE WELCOME TO APPLY
• Knowledgeable or Experienced in Information and Technology (Network and Troubleshooting), JAVA, SQL and server set-up is an advantage.
• Experienced in Tester, Digital Voltage Meter and Oscilloscope

Job Types: Full-time, Permanent

Pay: Php16, Php20,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Work Location: In person

• Act as an escalation point for hotel support helpdesks and Network Operations Team.
• Responds to tickets assigned to them via service desk and ensures effective resolution of faults within agreed SLAs.
• Maintain regular communication with customers and internal staff for all faults assigned to them.
• Occasionally provide telephone and email support to our clients and internal staff, as needed across the entire range of our services and solutions.
• Working with carriers to achieve fault resolution
• Occasionally provide technical support and solution design for our conference teams.
• Perform site network, hardware installation, surveys and documentation.
• Perform technical projects such as upgrades, new software releases, hardware swap outs as dictated by internal product development roadmap.
• Perform regular maintenance of the backbone network, identifying and resolving issues where possible.
• Document and log all activity and information using the defined tools and procedures.
• Developing and writing detailed process and systems documentation
• Maintain regular and consistent attendance and punctuality
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Always conduct themselves in a manner befitting the company's image.

Location: Openings available across Luzon, CDO branches

Required Skills:

• Skilled in SCADA (Supervisory Control and Data Acquisition)
• Proficient in instrumentation and control systems
• Experience with VSD (Variable Speed Drives) and VFD (Variable Frequency Drives)
• Relevant field experience

Mission:

To maximize customer satisfaction on our service quality and capability by providing professional field service and consultancy, while promoting service products to generate service NIS.

This role involves service, repairs, maintenance, and overhaul of air compressors and related industrial equipment across our Luzon, Visayas, and Mindanao operations.

Job Responsibilities:

• Inform the customer's person-in-charge upon arrival before starting any job to avoid production or business interruptions.
• Apply correct working methods, use appropriate tools, and strictly follow safety rules and regulations.
• Collect local purchase parts from suppliers for service jobs.
• Execute daily assignments as instructed by the Supervisor or Manager.
• Follow all instructions outlined in the service work order.
• Conduct test runs and monitor serviced units, recording all readings to ensure optimal performance.
• Document job details and recommend follow-up actions if necessary.
• Communicate with customers regarding any required follow-up or repair work.
• Ensure cleanliness of the compressor room and surrounding area before leaving the site.

Records, Maintenance, and Feedback:

• Provide feedback to the Supervisor/Manager on required follow-up actions.
• Share technical and quality feedback with the technical specialist based on customer input.
• Accurately record time spent on field, workshop, and other activities.
• Submit timely and accurate work orders, weekly reports, and monthly reports.
• Collaborate closely with the Sales and Project teams to meet customer expectations.
• Maintain issued PPEs, ensure service vehicle cleanliness and condition, and upkeep personal tools and workshop area.
• Ensure proper use and maintenance of all workshop and measuring equipment.

Other Responsibilities:

Utilize the Mobile Asset Management (MAM) Tool.

Coordinate with Service Planners and Supervisors.

Strive for first-time job completion.

Other requirements:

• Flexible to adjust work schedule to meet customer demands, including occasional evening or weekend work.
• Proactive and accountable, taking ownership of customer needs and driving solutions.
• Experienced in working independently while reporting to the regional head office.
• Familiarity with manufacturing and production plant operations is a plus.
• Ability to work in a workshop repair environment, with technical expertise to diagnose and resolve issues.
• Proficient in using technology to drive efficiency and productivity.
• Valid driver's license for travel to customer sites.

In return, we offer you

Benefits upon hire:

• Life insurance
• Group Life Insurance

• HMO

• Online Training Programs

• Personal Accident Insurance

• Travel insurance for overseas training

• Coffee allowance
• Shuttle service
• Birthday Token
• Bigger Overtime Payment
• Bigger Regular Holiday Payment
• Training and opportunities to travel abroad
• Christmas GC
• Company Events

Benefits upon regularization:

• Christmas GC
• Christmas Door Prize
• Annual Salary Review
• Medicine Allowance
• Medicine Subsidy (70/30) - Group Hospitalization Plan
• Gratuity Pay
• Rice Allowance
• Salary Loan
• Uniform
• Wedding Gift
• Service Award
• Retirement Plan
• Bereavement Benefit
• Bereavement Leave
• Sick Leave
• Prolong Sick Leave
• Vacation Leave
• Additional Anniversary Leave

Other Perks:

• Free medical exam
• A friendly, family-like environment
• Plenty of opportunity to grow and develop
• A culture known for respectful interaction, ethical behavior and integrity.
• Access to global Job opportunities, as part of Atlas Copco Group

* Job Description Summary *

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. Someone with integrity, compliance, and discipline to achieve the team's priorities. Multiple positions: MRI, NM, X-ray or CT scan technical experience is preferred.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

*Job Description *

Technical

• Must be qualified and perform work on Diagnostic Imaging (CT, MR, NM, , DGS) modalities. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
• Independently resolve equipment and customer issues. Complete PMs, FMI, installations, mechanical and all related tasks.
• Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

Customer Satisfaction

• Build credibility and trust with customers by conducting pro-active customer visits.
• Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.

Compliance

• Adheres to established training, quality, and safety requirements.
• Manages company assets effectively in accordance with established GE HealthCare processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, business expenditures, etc.
• Performs all administrative duties within established regulatory timeframes (e.g. computer base training, SR/dispatch closing, PM checklist submission, Travel and expense reports, Field Modification Installation, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
• Maintain effective quality systems and programs compliant to the GE Service Quality Policy Statement.

Teamwork

• Adopt, develop and implement best practices.
• Proactively schedules activities & makes him/herself available to assist others.
• Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assists in identifying training gaps within the team.
• Actively seeks to mentor others.
• Actively participates as a member of regional work team and works to improve team processes.

Qualifications/Requirements

• Degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent.
• Minimum of 2-3 years field service experience
• Excellent problem-solving skills, able to think outside the box
• Strong sense of accountability and ownership over customer issues and willingness to learn new techniques
• Excellent customer service skills; able to deal tactfully and effectively with customers
• Excellent verbal and written communication skills in English.
• A good team player and can work seamlessly with cross-functional teams
• Highly mobile and willing to be relocated anywhere in the Philippines.
  
  This position will be based in NCR or North Luzon

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support

#LI - SE

* Additional Information *

Relocation Assistance Provided: No

• Responds to customer complaints.
• Evaluates and resolves problems of the Customer.
• Installing equipment in accordance to the standard procedure of the company.
• Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands.
• Offers customer training for the Specific model of machine.
• Repairs, tests and maintains equipment that includes calibration and rehabilitation of machine parts.
• Monitors performance of machine
• Maintains product manuals.
• Provides customers with regular reports and feedback on their service requests.
• Develops and maintains relations with customers.
• Reports common complaints of customers to top management in order to address the situation for future reference.
• Makes recommendations to maintenance technicians, and offers feedback on product development, features and functions.
• Generate project on maintenance engineering system and equipment capability to meet productivity and quality requirements.
• Provided clear feedback to management for capturing improvement opportunities.
• Educate customer representative about the product usage and maintenance.
• Responsible on all mold tooling related issues of all TOWA PH customers with direct collaboration with TOWA HQ's tooling team (drawing review, problem correction, design modification, upgrade, customer evaluation, etc.).
• Responsible on all mold process related issues of all TOWA PH customers with direct collaboration with TOWA HQ.
• Responsible on boosting TOWA PH's sales on system and tooling parts by having direct coordination with customers thru actual machine assessments and repairs.
• Responsible on helping Sales team on new projects/ PO specs details determination for machine system and tooling.
• Responsible for doing regular FSE related activities such as set-up, overhauling, troubleshooting, preventive maintenance, etc. and make sure all activities are properly documented and reported.
• Perform special tasks as assigned by his superiors.

QUALIFICATIONS

• Candidate must possess at least Bachelor's / College Degree in Engineering (Mechanical/ Electrical/ ECE) or equivalent
• Open-minded and good team player
• Has good communication skills (proficient in English verbally and in writing)
• Ability to provide solutions to a variety of technical problems independently.
• Has strong technical, analytical, and development skills.
• Has an extensive knowledge on Semiconductor molding process.
• Has an extensive knowledge on Mold tooling technology such as mold tool set-up,
• Knowledgeable on various technologies such as mechanical, electrical, electronics, electromechanical, pneumatics, and PLC.

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

• Company car
• Free parking
• Fuel discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid toll fees
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Mold engineer: 2 years (Required)
• Field Service Engineer: 1 year (Required)
• Semiconductor Company: 1 year (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person