2,197 Experienced Consultant jobs in the Philippines

Role Overview:

The Business Consultant is responsible for delivering high quality service as outlined in the Service Level Agreement to clients in contract staffing accounts and temporary candidates by matching skills of qualified associates to client vacancies, developing and retaining business by providing outstanding client service and quality, commercial solutions to Fully Managed Services requirements and performing a variety of administrative tasks that support the overall mission of quality performance and service.

Responsibilities:

• Create a prospect list on the major account clients for the weekly telesales calls;
• Forward Manpower marketing materials, updates and information to prospect list
• Apply the key skill selling (KSS) approach to market good candidates to the major account clients;
• Develop a thorough understanding of clients' peak period and ensure pool of suitable candidates for key skills selling

CLIENT MANAGEMENT

• Partner with the Talent Acquisition Team to ensure timely delivery of manpower requests
• Advise clients on HR/Industrial relations & organizational safety & health issues.
• Conduct associates' orientation and implement reward & recognition programs to develop good candidate relationships.
• Provide solutions to resolve associates/customer related issues/complaints and ensure that 1- 2 service visit per month is being followed.
• Manage onsite support personnel.

HR and ADMINISTRATION

• Arrange contracts for new clients and candidates, ensuring that terms and conditions are duly signed.
• Prepare monthly and quarterly reports for each entity.
• Verify invoices and pursue overdue accounts for resolution.
• Confirm the issuance and adequacy of purchase orders (POs).
• Handle reimbursements and commission payouts.
• Facilitate supplier payments.
• Input contract data into CWS system.
• Monitor leave credits and oversee employee disciplinary hearings

Requirements:

• Possesses a degree in Human Resource Management, Psychology, Business Discipline and Other related qualifications.
• At least 3 years of experience in HR Operations, Client Management, or any relevant field.
• Preferably has exposure to a staffing firm or any similar environment
• Has strong knowledge on Philippine Labor Law
• Demonstrate good negotiating and strong customer service skills
• Excellent oral and written communication skills

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

Job Description:

• Performs business consulting services for internal and external clients.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions with practical improvements for the business.
• Oversees operating systems including policies, procedures, and operating structures. Establishes and implements service level standards.
• Research operations and efficiencies within a contact center and other types of service-oriented environments.
• Collaborates with a project team to gain a complete understanding of specific goals, objectives, and audiences.
• Strengthens key differentiators of our company compared to legacy approaches and other competing offerings.

REQUIRED QUALITICATIONS:

• Bachelor's or higher degree in related field.
• 3-7 years' experience in business consulting, project management and/or any relevant professional experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Curiosity and the desire to deeply understand how and why things are the way they are.
• The ability to comprehend complex topics and tell stories through data, visualizations, and verbal presentations.
• Reliability to complete projects on time and at the level of quality required.
• Demonstrated ability to use exceptional analytical skills to monitor, conduct root cause analyses, and recommend improvements related to the business quality principles.
• Excellent verbal and written communications skills with ability to build and maintain effective working relationships.
• Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects.
• Highly organized with focus on execution, problem solving, and improving processes.

PREFERRED QUALIFICATIONS:

• Experience with BPO operations is preferred
• Experience in large consulting company is preferred

LANGUAGE PROFICIENCY:

• English: Excellent written and verbal communication skills

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
The Business Consultant collaborates with Sales Channels to achieve Non-core targets by driving sales, scoping clients' ICT needs, and presenting aligned solutions. They provide market insights, oversee project development, and coordinate end-to-end implementation, contributing to process improvement and people management within a unified "One Globe" approach. The role emphasizes a strategic blend of sales support, technical expertise, and holistic project management.

Duties And Responsibilities

• Co-Accountable with the Sales Channels for the shared Non-core (Managed Services & Solutions) target.
• Drives sales counterpart/s to meet sales objectives by providing support, recommendation on appropriate products, services and offers that best address the client requirements as well as resolution of issues through joint visits during sales calls.
• Scope clients' ICT requirement from a technical and business perspective
• Reviews customer profile and data to come up with a design for standard products and assessment of one-off projects
• Work with Product team and Pre-sales for Core to ensure that recommended Business Solutions meet the requirements and suggest a workaround, as necessary.
• Technical presentation of the Solutions recommendation/design, articulating how it addresses the needs based on scoping.
• Provides recommendation, design, costing and proposals to Sales Channels for client presentation.
• Provides regional industry insights to the Product and Marketing team for opportunities for new products for development that are relevant to the Market. Feedback on the industry-relevant product portfolio from information gathered on the ground.
• Participation in the development stage for projects, including but not limited to the sign off for UAT of critical projects and the development and monitoring of POC's to drive growth of Globe in top tiered businesses within the focused industries.
• National partnership (membership) with Industry Associations
• Pre-sales support for business solutions (not including technical pre-sales which remains in NTG)
• Coordinates with Service Delivery Manager for the back end requirements and end to end implementation. Shares insights and recommendation on improvement of processes based on field learnings and competitive landscape.
• Partners with other Business Units for the one Globe approach.
• People Management and Development
• Subject matter expert resource, including but not limited to training and presentations during Industry relevant events.

Requirements
*Required Experience: *

• 3–5 years of hands-on experience in Business Applications Solutions.

• At least 3 years of experience in a business development, presales, or solution architecture role, focused on designing and implementing solutions such as:

• Google Workspace migration and deployment

• Microsoft 365 migration and deployment

• Other Business Application use-cases involving SaaS and SMS platforms.

• Proficient in at least one of the major platforms: Google Workspace, Microsoft 365, SMS Solutions, or other SaaS-based business applications, including knowledge in API integration, migration, change management, and adoption program.

• Strong understanding of Software-as-a-Service (SaaS) models and business application frameworks.
• Working knowledge of SaaS best practices, including implementation, optimization, and lifecycle management.
• ⁠⁠Preferably with certification on Google Workspace and Microsoft 365.
• Knowledge in Connectivity Network 101.
• Ability to translate complex business requirements and challenges into scalable and effective technical business application solutions.
• Excellent verbal and written communication to articulate complex technical concepts clearly to both technical teams and non-technical stakeholders.
• Strong presentation, active listening, and negotiation capabilities, enabling effective collaboration, influence, and decision-making across cross-functional teams.
• Deliver 40% of total Non-core target for the assigned region
• The role is validated for CIP
• Growth of Industry through acquisition, cross sell and upsell opportunities for Top-tiered accounts per Industry and per region
• Cross sell and upsell opportunities for Top-tiered accounts per Industry and per region
• Bachelor's Degree in any related field

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Position: Associate Business Consultant (Associate Manager, Project Management and Transformation)

Location: Eastwood, Quezon City

Salary: Up to PHP 100k/month gross only

Work set up: Hybrid must be flexible, 4 days onsite

Day shift requires flexibility with different time zones

Position Overview:

The Associate Manager, Project Management and Transformation, will support the Senior

Manager in planning, executing, and monitoring strategic projects and transformation

initiatives. This role requires a proactive individual capable of managing multiple tasks,

coordinating with cross-functional teams, and ensuring the timely and successful completion of

projects that align with organizational goals. The ideal candidate should also be familiar with

automation, speech analytics, AI technologies, and Call Center as a Service (CCaaS) technology

enablement.

Key Responsibilities:

 Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.

Assist in creating and maintaining detailed project plans, tracking timelines, budgets,

and resources.

ct as a point of contact for project updates, facilitating communication between stakeholders and the project team.

onduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.

oordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.

upport the development and documentation of business requirements, ensuring clarity and alignment across teams.

everage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.

onitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.

ssist in the development and dissemination of best practices and standard operating procedures post-implementation.

oster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.

Required Qualifications and Skills:

achelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.

inimum of 3 years of experience in a project management or operations role in a BPO or shared services environment.

amiliarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.

trong organizational skills, with the ability to manage multiple priorities simultaneously.

roficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).

xcellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.

nowledge of basic project management methodologies, including scope, risk, and stakeholder management.

roblem-solving mindset, with the ability to think creatively and deliver results under pressure.

ust not be a former or present employee of Tech Mahindra

hould not be a job hopper who only works for less than a year per company

ust be a Filipino and a resident of the country

equires a candidate with recent and relevant experience.

Preferred Qualifications:

ertification in project management methodologies (e.g., PMP, PRINCE2, Scrum).

amiliarity with digital transformation, process improvement, or advanced automation strategies.

xposure to cross-functional dependencies in areas like operations, training, or quality management.

Competencies:

trong analytical skills for assessing project performance and identifying improvement areas.

bility to pivot and adapt to evolving project requirements or roadblocks.

ommitment to maintaining high standards of quality and compliance in project deliverables.

roficiency in integrating AI and automation technologies into project workflows.

Perks and benefits:

-2 days WFH week, HMO + 3 free eligible dependent upon hire

Please answer this Pre-Screening Notes:

Educational Attainment:

How many years of experience do you have in project management or operations within a BPO or shared services environment? Please describe your relevant experience.

What tools have you used (e.g., Microsoft Project, JIRA, Smartsheet)? How proficient are you with them?

Can you share your experience in handling automation tools, speech analytics, AI technologies, or CCaaS platforms?

Do you hold any project management certifications (e.g., PMP, PRINCE2, Scrum)?

Last Drawn Salary:

Expected Salary:

Availability/Notice Period:

Job Type: Full-time

Work Location: In person

Job Title: Associate Business Consultant (Associate Manager, Project Management and Transformation)

Location: Quezon City

Salary:100,000

About the Role

We are seeking an Associate Manager, Project Management and Transformation, to support strategic projects and transformation initiatives. The role requires strong project management expertise, cross-functional coordination, and the ability to apply automation, AI, speech analytics, and Call Center as a Service (CCaaS) technology solutions to drive results.

Key Responsibilities

• Support the planning, execution, and monitoring of transformation projects.
• Build and maintain project plans, timelines, and budgets.
• Act as a communication link between stakeholders and project teams.
• Conduct risk assessments and recommend mitigation strategies.
• Partner with Operations, IT, and Quality teams to ensure project alignment.
• Document clear and accurate business requirements.
• Apply automation, AI, speech analytics, and CCaaS to optimize outcomes.
• Track and report on transformation progress and effectiveness.
• Contribute to best practices, SOPs, and continuous improvement initiatives.

Qualifications & Skills

• Bachelor's degree in Business Administration, Industrial Engineering, IT, or related field.
• At least 3 years of project management or operations experience in a BPO/shared services environment.
• Proficiency in Microsoft Project, JIRA, Smartsheet, or similar tools.
• Familiarity with automation tools, speech analytics, AI, and CCaaS platforms.
• Strong organizational, communication, and stakeholder management skills.
• Knowledge of project management methodologies (scope, risk, stakeholder management).
• Strong problem-solving mindset with the ability to adapt to challenges.
• Project management certification (PMP, PRINCE2, Scrum).
• Background in digital transformation, process improvement, or advanced automation.
• Experience managing cross-functional projects involving operations, training, or quality.

Note:
This is a pipeline requisition which means we are actively processing candidates for the future requirements in the team. We will let you know about the recruitment process once we have reached out to you.
The role could either be offered at a Senior or Lead level depending on the experiences and skills of the successful candidate.
Who We Are
For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,100+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting carefully is not optional. It is essential.

WHY THE ROLE IS IMPORTANT TO US
Our flagship product, SimCorp Dimension, is a fully integrated front-to-back investment management solution, used by more than 200 clients located all over the world. It includes front office, middle office, back office data, and reporting solutions.

SimCorp continuously enhances the portfolio of offerings to keep on top of industry technology and trends. On top of this, over the last few years, we have been honing our service delivery and support model to implement SimCorp solutions to our clients and oversee running installations in the best possible way.

This is why our Advanced Delivery Center (ADC) has been forged. First established in 2016 in Warsaw, Poland, extended to Manila, Philippines in 2021 and to Mexico City in 2023. Business Consultants in the ADC work, in close collaboration with our market units, on business functionality and solution workflows to tailor and deploy configuration of SimCorp Dimension to our customers.

We are looking for a Business Consultant in Investment Compliance to join our Investment team, based in ADC Manila. You will contribute to the effective delivery of SimCorp Dimension, becoming a part of a global company with more than 200 clients that include many of the top tier buy-side asset managers, and who control over $30 trillion of assets.

What You Will Be Responsible For
Your day to day work will be, but not limited to:

• Support onsite consultant and customer in preparing specification of regulatory and internal investment compliance requirements
• Develop detailed specification based on reference data and validate with client/onsite consultant
• Build compliance investment rules in SimCorp Dimension
• Design and deliver an overall solution set to meet client requirements, modelling operational workflows around SimCorp Dimension, customizations and delivering standard configuration solutions, and developing and delivering new solutions
• Customize the standard components to meet client requirements
• Assist the client in developing an overall test strategy and test plans and support the client in the execution of test cases, troubleshooting, and resolving issues as they arise.
• Perform configuration hand-over to the onsite consultant and the client
• Cooperation with customers Legal Departments.

What We Value
Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest

• A degree in Finance, Economics, Physics, Maths, Law, Science or Engineering
• Broad financial market knowledge gained through several years of experience, particularly in the financial sector in one of the following fields: Front Office, Back Office, Accounting, Fund Accounting, Consulting or Professional Services within the Financial sector or implementation role for a software vendor
• Experience defining investment restrictions or trading limits in financial IT systems
• Familiarity with a broad range of asset classes and financial instrument types, including derivatives
• Effective communication skills especially in virtual collaboration and fluency in English
• Ability to work collaboratively with minimal direction, while also maintaining appropriate levels of collaboration and cooperation with other team members
• Ability to organize yourself well in a distributed environment with diverse and varied tasks
• Drive to optimize, develop and innovate around solutions and processes

ADVANTANGEOUS TO HAVE

• CFA level 1-3, GARP or PRMIA
• SQL knowledge
• Practical experience in compliance systems like Sentinel, MIG21, etc.
• General Business Analysis / Project Management exposure
• Knowledge of front office or back-office processes and financial transaction workflows
• High-level understanding of requirements gathering sessions
• High-level understanding of projects and their lifecycle for the role of a project member
• Enthusiasm and intent to meet goals
• Firm sense of ownership and obligation to deliver quality business outcomes.
• Additional language skills: German, French, Italian, Nordic languages.

Benefits
Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an enhanced work life balance and opportunities for professional development: there is never just one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact BJ Chua, Lead Talent Acquisition Partner, at If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our tailored learning guild
• Engage with highly skilled and experienced colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but consistently advocates for Diversity, Equity, and Inclusion, promoting a truly inclusive and empowering environment

**We are also honoured to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Finance

Travel Percentage
15 - 25%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you~ Are you FIS?

Role location~ Hybrid (three days in-office, two days virtual)

About the role~

As a Technology Business Consultant, you'll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.

What you will be doing~
As Technology Business Consultant, you will execute professional service implementation contracts by delivering predominantly on-site consultancy. You will be expected to have a good understanding of the front to back Treasury process including Back Office operations (deal approvals/settlements etc) as well as Accounting/GL knowledge.

• Researching client needs, analyzing trends and best practices and creating detailed program specifications
• Devising procedures to achieve greater efficiencies and solve complex technical problems.
• Assessing available technologies and recommending solutions.
• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Conducts tests using client data to be certain client needs will be met
• Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection

What you will need~

• Experience consisting of 3-6 years consulting and/or software application implementations and 2 years in Treasury Software Implementation
• Understanding of SaaS implementation environments
• Background in Consulting, Project Implementation as a Functional Consultant
• Knowledge of multiple end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
• Knowledge of the tools, techniques and principles used in application development in objective-oriented development or other relevant technology
• Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML), use cases, etc

What we offer you~

At FIS, you can learn, grow and make an impact in your career. Our benefits include~

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Career Opportunity: Associate Business Consultant

Job Description: Associate Manager, Project Management and Transformation

As an Associate Business Consultant, you'll:

• Collaborate with Senior Manager to set clear project goals, deliverables, and success criteria.
• Assist in developing and updating detailed project plans, including timelines, budgets, and resources.
• Serve as a communication link between stakeholders and project team for timely updates.
• Identify risks and support creation and execution of risk mitigation plans.
• Coordinate with internal departments such as operations, IT, and quality to align project objectives.
• Help gather and document business requirements to ensure understanding across teams.
• Utilize automation, AI, speech analytics, and CCaaS technologies to advance project outcomes.
• Track and evaluate the progress and impact of transformation initiatives, preparing reports.
• Support the creation and sharing of best practices and standard procedures after project completion.
• Promote continuous improvement by spotting opportunities for process enhancements and offering insights.

Required Qualifications and Skills:

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
• Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
• Strong organizational skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.
• Problem-solving mindset, with the ability to think creatively and deliver results under pressure.

Preferred Qualifications:

• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
• Familiarity with digital transformation, process improvement, or advanced automation strategies.
• Exposure to cross-functional dependencies in areas like operations, training, or quality management.

Work Location: Eastwood, Quezon City

Work schedule: Hybrid, Day Shift

Job Type: Full-time

Work Location: In person

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

The Digital Business Consultant should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline driven self-starter. Reporting to the Customer Operations Tribe Squad Lead, this role is expected to develop relationships will all levels of Operations executives, staff, vendors, and is expected to help drive the overall Operations Strategy through the implementation of new solutions, campaigns, BAU initiatives, and key transformation projects that will help achieve the OKRs of the Customer Operations Tribe.

He is responsible in discovering new and innovative solutions, establishing, reviewing, and realigning processes to improve efficiencies. Ensuring quality and timely delivery of technology, systems, and procedural changes. Help all the stakeholders in managing the changes being introduced.

The role is expected to effectively collaborate with Operations business owners and IT Delivery Leads to ensure that business goals are achieved, and investments are maximized.

Roles and Responsibilities:

Operations Product Delivery

• Work with the Product/Process owners and Squad Lead in executing the product vision and strategy on supported value stream
• Support in establishing the long-term goals and direction of the product, including its core value proposition and target market.
• Create a roadmap that outlines the planned features, releases, and milestones for the product.
• Ensuring the product strategy and roadmap align with the overall business goals and priorities.
• Process Optimization
• Identify opportunities for process improvements, automation, and digital transformation.
• Analyze, develop, redesign, and cascade new processes that will eliminate inefficiencies and improve productivity thru the implementation of new technology, systems or the enforcement of procedural changes.
• Translate the business process and requirements into high quality and development ready user stories
• Prepare high quality functional stories with success criteria with full traceability to the business requirements.
• Contribute to developing key performance indicators (KPIs) to measure processes efficiency and effectiveness.
• Delivery Excellence
• Spearhead the review of the capabilities of systems and processes being used and propose necessary enhancements. He/She should validate the output of solutions developed by IT against the defined processes and user specifications
• Design strategies and implementation plan to ensure that for User Acceptance Testing all possible scenarios have been identified. Ensure that results are acceptable.
• Act as a reliable SME for systems and processes that are being implemented in Operations. He/She is expected to understand the nature o each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand, he/she should be able to know how to reverse and correct issues or prevent them if possible.
• Provide training and support to employees during the transformation process.
• Spearhead communications with other departments and external partners to ensure that their requirements are considered in the implementation of new processes and system enhancements.
• Support production systems.

Minimum Job Requirements:

• Candidate must possess a bachelor's degree (4-yr course) or above from leading colleges or universities, with preference to Information Technology, Industrial/Management Engineering, Business Management or Accounting
• 5 years of experience in business analysis, process reengineering or systems and control implementation
• Proven track record of successful delivery of operational transformation programs and projects
• Deep understanding of insurance operations, processes, and systems
• Strong analytical, business analysis and problem-solving abilities
• Strong leadership and interpersonal skills.
• Excellent communication, collaboration, and presentation skills
• Highly organized and able to manage multiple small to medium size priorities without compromising timely delivery.
• Proficiency in relevant software applications (e.g. project management tools and data analysis tools
• Knowledge in MS Office (Word, Excel, PowerPoint, Visio, Project) and Power BI.
• Background in Life Insurance/ Banking Preferred Considerations
• Lean Six Sigma Certification and/or Human Centered Design
• Product management and development experience
• Experience with digital transformation initiatives, including automation, AI and cloud technologies

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.