31 Executive Leadership Positions jobs in the Philippines

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE:
Executive - Incident Management

LOCATION:
Cebu

About NCR Atleos Corporation
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.

Position Summary
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.

Key Responsibilities Include

• Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
• Follow through on open incidents until closure
• Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
• Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
• Utilize support systems, tools, and experience to facilitate a customer solution
• Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
• Ensure transaction service activities are within Service Level Agreements
• Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
• Participate in special projects to continuously improve processes, tools, systems, and organization
• Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs

Basic Qualifications

• Associate Degree or Technical Diploma
• 1-year experience in a related field
• Proficient in Windows based applications/tools
• Excellent English communication skills (verbal & written)
• Detail oriented & ability to work under pressure
• Ability to work flexible working hours (night and day shift)
• Experience in troubleshooting over the phone (preferred)
• Good understanding of ATMs (highly regarded)

EEO Statement

Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job Summary:

We are looking for a Senior Executive – WFM (Real-Time Analyst / Reporting) to join our growing team. The ideal candidate is analytical, detail-oriented, and experienced in real-time workforce monitoring and reporting within a customer service or BPO environment. This role will be responsible for tracking intraday performance, managing real-time adherence, and generating actionable reports to support business decisions.

Key Responsibilities:

• Monitor real-time agent performance, queues, and service levels to ensure operational KPIs are met
• Provide timely and accurate reporting on intraday metrics and staffing requirements
• Analyze trends and generate reports using Excel (Power Query, Power Pivot, Data Modeling) and Google Suite
• Automate and optimize reporting tools for improved efficiency and accuracy
• Collaborate with operations, quality, and other teams to address variances in real-time performance
• Escalate issues proactively and recommend corrective actions
• Support forecasting and scheduling functions as needed

Qualifications:

• 2–3 years of experience in a Workforce Management role within a Customer Service or BPO environment
• Strong background in real-time analysis and reporting
• Proficient in Microsoft Excel, particularly in Power Query, Power Pivot, and Data Modeling
• Experience with Google Suite tools (Sheets, Docs, Slides, etc.)
• Excellent communication skills in both verbal and written English
• Must be amenable to working onsite in Eastwood
• Willing to work on a night shift schedule with weekend rest days

Job Type: Full-time

Pay: Up to Php45,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Paid training

Application Question(s):

• How many years of experience do you have working in Workforce Management (WFM), specifically in a real-time analyst or reporting role within a customer service or BPO environment?
• Have you worked with Google Suite tools (e.g., Google Sheets, Docs, Slides) for reporting or collaboration?

(Please specify which tools and how many years)

• Are you proficient in using Microsoft Excel for advanced reporting tasks such as Power Query, Power Pivot, and Data Modeling?
• Are you willing to work onsite in Eastwood, Quezon City, on a night shift schedule with weekend rest days?
• What is your target monthly salary in PHP?

Work Location: In person

• Manage and maintain the Executive's calendar, including scheduling meetings, appointments, and travel arrangements.
• Draft, review, and prepare correspondence, reports, presentations, and other business documents.
• Assist in the preparation of meeting agendas, minutes, and follow-up actions.
• Conduct basic research and compile information relevant to company initiatives, projects, or partnerships.
• Maintain organized filing systems (digital and physical) for easy retrieval of documents and records.
• Support the coordination of live streaming projects, campaigns, and internal communications as needed.
• Handle sensitive and confidential information with discretion.
• Perform general administrative duties such as filing, data entry, expense reporting, and procurement of office supplies.
• Collaborate with various departments to support company events, activations, or executive-led initiatives.

Qualifications:

• Bachelor's degree holder.
• Fresh graduates are encouraged to apply; internship or experience in an administrative or support role is an advantage.
• Strong written and verbal communication skills in English.
• Proficient in MS Office (Word, Excel, PowerPoint) and Google Workspace tools.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Professional demeanor, discretion, and integrity when handling confidential information.
• Ability to work in a fast-paced, tech-driven, and creative environment.
• Flexible, resourceful, and proactive in problem-solving.

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

• Manage and maintain the Executive's calendar, including scheduling meetings, appointments, and travel arrangements.
• Draft, review, and prepare correspondence, reports, presentations, and other business documents.
• Assist in the preparation of meeting agendas, minutes, and follow-up actions.
• Conduct basic research and compile information relevant to company initiatives, projects, or partnerships.
• Maintain organized filing systems (digital and physical) for easy retrieval of documents and records.
• Support the coordination of live streaming projects, campaigns, and internal communications as needed.
• Handle sensitive and confidential information with discretion.
• Perform general administrative duties such as filing, data entry, expense reporting, and procurement of office supplies.
• Collaborate with various departments to support company events, activations, or executive-led initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Communications, Management, or any related field (required).
• Fresh graduates are encouraged to apply; internship or experience in an administrative or support role is an advantage.
• Strong written and verbal communication skills in English.
• Proficient in MS Office (Word, Excel, PowerPoint) and Google Workspace tools.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Professional demeanor, discretion, and integrity when handling confidential information.
• Ability to work in a fast-paced, tech-driven, and creative environment.
• Flexible, resourceful, and proactive in problem-solving.

Job Description

Key Responsibilities/Deliverables

• Continuously monitor operational metrics, including service levels, call volumes, and staffing adherence
• Identify and respond to real-time deviations from planned schedules, such as absences, high call volumes, or unexpected changes in demand
• Make real-time adjustments to schedules and staffing levels to address short-term operational needs
• Coordinate with WFM Schedulers and team leaders to deploy additional resources or adjust shift patterns as necessary
• Analyze live data from workforce management systems to assess performance against targets and KPIs
• Utilize dashboards and reporting tools to track real-time metrics and identify trends or issues
• Communicate real-time issues and staffing requirements to relevant stakeholders, including team leads, supervisors, and Business leaders
• Provide timely updates and recommendations to ensure that service levels and operational efficiency are maintained
• Quickly address and resolve real-time issues related to staffing, scheduling, or operational performance
• Develop and implement solutions to minimize disruptions and optimize workforce performance
• Prepare and present real-time performance reports and summaries to management, highlighting key issues and actions taken
• Document incidents and resolutions to support continuous improvement and future planning

Responsibilities

Skills

• Strong analytical and problem-solving skills with the ability to interpret real-time data and make quick decisions
• Proficiency in workforce management software, reporting tools, and Microsoft Office Suite (Excel, PowerPoint, Word)
• Excellent communication and interpersonal skills, with the ability to convey complex information clearly
• Ability to work under pressure and adapt to rapidly changing conditions
• Strong attention to detail and accuracy in data analysis and reporting

Qualifications

• Experience with workforce management systems and real-time monitoring tools is preferred

Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying trends, making data-driven recommendations, and collaborating with cross-functional teams to address challenges and improve processes.

Responsibilities: Real-Time Monitoring:

Continuously monitor key performance indicators (KPIs) within the MIS, including call volumes, chat volumes, agent availability, and service level adherence.

Alert Management:

Set up and manage real-time alerts for deviations from established performance thresholds, and respond promptly to mitigate potential issues.

Resource Allocation:

Dynamically allocate resources, such as agents and queues, to ensure optimal coverage during peak and off-peak hours.

Data Analysis:

Analyze real-time and historical data to identify trends, anomalies, and areas for improvement, and provide recommendations for enhancement.

Reporting:

Generate and distribute real-time reports to stakeholders, providing insights into current performance and potential issues.

Collaboration:

Collaborate with cross-functional teams, including supervisors and managers, to address challenges and implement solutions.

Process Improvement:

Identify opportunities for performance improvement and operational efficiency, and make data-driven recommendations to optimize processes.

Workflow Management:

Implement and manage real-time adjustments to workflows as necessary.

Tool and Technology Support:

Support the implementation and testing of new tools and technologies within the MIS.

Compliance:

Ensure adherence to established quality and compliance standards.

Training:

Assist in training team members on real-time monitoring and response protocols.

Qualifications: Strong analytical and problem-solving skills.

Ability to interpret data and identify trends and patterns.

Proficiency in using real-time monitoring tools and technologies.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Experience with MIS systems and data analysis techniques.

Familiarity with workforce management principles and practices.

Knowledge of relevant industry standards and regulations.

Ability to work independently and as part of a team.