298 Excellence Manager jobs in the Philippines

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, IT, or related field.
• At least 5 years of experience as a Lean Six Sigma Yellow Belt Certified professional (mandatory).
• Lean Six Sigma Green Belt Certification (preferred).
• Strong experience in process excellence within a BPO setting.
• Solid background in analytical thinking and problem-solving.
• Knowledge of Agile methodologies and experience with digital transformation tools.
• Excellent communication and leadership skills with the ability to influence at all levels.

WHAT YOU'LL DO:

• Lead and own projects by identifying and analyzing preliminary business needs and conducting Cost Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of solutions, and tracking and reporting progress, and documenting end to end project details including ROI identification.
• Assist Operations in their transformation projects through mentorship by identifying and analyzing preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and potential solutions, overseeing implementation of solutions, and ensuring progress tracking and reporting including ROI in the TAP Projects Tracker
• Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement
• Own and / or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation
• Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, mentoring and / or leading projects that are a product of an idea
• May and can be assigned to an EVP Cluster as a dedicated resource and SME for Transformation tools and methodology.

Job Type: Full-time

Pay: Up to Php120,000.00 per month

Work Location: In person

Job Summary
We are looking for a Business Excellence Manager who will support multiple teams in operations in LN Risk Insurance and Healthcare. The ideal candidate must be effective in grasping and understanding various business unit specific goals and objectives and drive effective and efficient service delivery to supported businesses. This leader must be strategic but capable to be hands-on when necessary to drive process innovation and improvement; increase operational effectiveness and efficiency; and improve customer and business results. Because of the unique vantage point of this position, he/she is expected to lead harmonization efforts and share best practices to drive consistence, improvements and improve outcomes and business results.

Accountabilities

• Responsible for driving operational efficiency, continuous improvement, and strategic alignment across business units. This role partners with cross-functional teams to identify performance gaps, implement process enhancements, and foster a culture of excellence through data-driven decision-making and people development.
• Support work migrations and change management efforts during transformation or automation projects.
• Prepare and present business reviews, dashboards, and insights to stakeholders.
• Reviews and evaluates work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.
• Resolve issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.
• Confers and advises supervisors on administrative policies and procedures, technical problems, priorities, and method.
• Develop supervisors and staff; provide leadership guidance and coaching, mentoring and assessment to develop our talent and help individuals reach their potential.
• Represent department on cross-functional project teams.
• Complete other duties as assigned.

Qualifications

• Bachelor's Degree holder
• Remote team management skills required
• Ability to learn quickly, check details, meet deadlines and grasp product and process are business requirements to be able to effectively manage operations and assist in process improvement initiatives
• Highly experienced in effective people management, coaching, motivating, coordinating, and providing guidance to teams and/or individuals involved in servicing customer or content operations.
• Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization. Demonstrate solid leadership skills in building enterprise value as an indispensable business partner.
• Strong written and verbal communication, problem solving, project management and delegation skills.
• Strong attention to detail with ability to identify missing information, errors, trends, and areas of concern
• Insurance industry experience is a plus

Process Excellence Manager will support processes and initiatives that will help the Agile Project Management Office team; Assist the team by implementing & streamlining the current process and be a gate keeper in the follow through. You will also work closely with the IT Governance team to adhere to the local Regulations.

What You'll Do

• Implement initiatives to improve processes within IT & APMO
• Work closely with all departments in the Organization to identify process improvement opportunities
• Create and drive the strategy for process excellence in the Organization
• Review the current processes and recommend changes based on industry best practices and customer feedback.
• Analyze data to identify opportunities for improvement in existing processes
• Work with management to determine strategy for new improvements
• Develop an implementation plan for each initiative, including identifying stakeholders, creating timelines, and developing budgets
• Participate in meetings with stakeholders to discuss process improvements

What You Need To Have:

• At least 5 years of experience in driving IT process changes using gathered data.
• Experience in implementing Lean Six sigma initiatives or process mapping exercises
• Experience in leading projects involving process implementations
• High Analytical and Data Driven decision maker

What Can Set You Apart:

• People connector and influencer skills – drive discussions, create collabs
• Know how to sell your ideas

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

Job Description:

The OPEX Manager is responsible for leading the delivery of Operational Excellence (OPEX) initiatives within LexisNexis Risk Solutions, applying Lean, Six Sigma, and Agile methodologies to drive continuous improvement and operational effectiveness. This role contributes directly to the strategic priorities of LexisNexis Risk Solutions while also advancing the Next State Maturity Model (NSMM) and supporting the transformation of RELX | Reed Elsevier into an innovation hub for the enterprise. Acting as a Scrum Leader, the OPEX Manager orchestrates end-to-end delivery of capability-building and transformation initiatives, including Continuous Improvement (CI), Just Do It (JDI), Rapid Improvement Events (RIE), Process Harmonization, Customer Experience (CX), and Agile practices.

While the OPEX Manager is not responsible for executing AI or automation projects, they are expected to identify opportunities where automation, including RPA and AI, can add value and collaborate with the Risk RPA Team for evaluation and execution. The role is also instrumental in fostering a culture of discipline, data-driven problem solving, and ensuring OPEX efforts are tightly aligned with both LexisNexis Risk Solutions objectives and the broader RELX I Reed Elsevier operational excellence strategy. Strong process analysis skills, stakeholder engagement, and the ability to lead cross-functional teams are essential for success in this role.

Qualifications:

• Bachelor's degree holder
• Must have at least 7 years of relevant working experience.
• At least 3 years of which is experience in leading automation projects (e.g. RPA and other industry-leading automation solutions) -
  preferred
• Six Sigma Trainings and Certification (GB, BB, MBB) –
  preferred
• Automation Training and Certification -
  preferred
• Agile Training and Certification –
  preferred
• Project Management Trainings and Certification (PMP, Prince2, Scrum Master) –
  preferred
• Excellent communication skills (written, verbal and presentational)
• Willing and able to work on any flexible shift to meet business needs

Why join us?

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs in the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done virtually.

Process Excellence Manager (Urgent Opening)

Location: McKinley West | Full-Time, On-Site

About the Role

We're looking for a highly experienced Process Excellence Manager to lead transformation initiatives and drive operational efficiency across BPO functions. You'll play a key role in improving processes, mentoring project teams, and delivering measurable business impact.

Key Responsibilities

• Lead and manage end-to-end process improvement projects, including ROI analysis and reporting
• Support operations with project mentorship, implementation oversight, and benefits tracking
• Conduct assessments using COPC and Lean Six Sigma (LSS) tools to identify trends and root causes
• Own or mentor projects through all 9 phases, including sponsor checkpoints and documentation
• Support innovation initiatives and help teams move ideas into actionable projects
• Act as a subject matter expert for transformation tools and methodologies, possibly assigned to an EVP Cluster

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Management, Business Admin, IT, or related field
• Lean Six Sigma Green Belt Certified (Yellow Belt certification for at least 5 years preferred)
• Proven experience in process excellence within a BPO setting
• Strong analytical, communication, and leadership skills.
• Knowledge of Agile methodologies and digital transformation tools

Urgent role – apply now to start immediately Send CV to

Job Type: Full-time

Pay: Php100, Php120,000.00 per month

Benefits:

• Paid training

Work Location: In person

SCOPE OF ROLE:

The goal of Sales Excellence Manager - Asia is to reduce friction in the sales process, so commercial oriented associates are successful in their day-to-day activities. A Sales Excellence Manager's will partner with our sales team to support the management and execution cadence around a ~$100M+ business, depending on the sales team alignment.

Sales Excellence Manager roles is pivotal in providing a deeper level of support to the Sales Director in the region. The current structure of the Commercial Excellence department provides a very broad level of support across standard, global, repeatable processes. The purpose of this role will be to work with the CommEx team to drive those processes deep into each Sales Organization, but while tailoring each to what is needed in the team's unique Go-To-Market Strategy.

Sales Excellence Managers will have a high level of visibility in the organization, and get a high level of exposure to developing commercial strategies, leading global sales teams, and driving global process adoption to improve the day-to-day execution of our Sales Teams.

MAJOR RESPONSIBILITIES:

• Process Ownership of the Monthly Review Cadence for the Sales Team – Strategy Review, Sales Initiative Review/Reporting, Orders Forecast, COGS, Sales Forecast
• Interpret and analyze data to drive insights and actions for the Sales Team
• Track and highlight major commercial initiatives that necessary for team growth
• Communicate the needs of the Sales Team to cross-functional CommEx partners, and collaborate on solutions that improve the management of the Channel Team
• Reporting/Dashboarding, CRM and Showpad Alignment
• Standardize and improve processes across tools, reporting and different teams
• Channel Partner Segmentation/Prioritization & Tiering to support the Go-To-Market Strategy
• Work with cross-functional CommEx partners to provide analysis and critical business insights that drive action and prioritization within the Sales Team
• Support Account Management and go-to-market analysis for the Sales Team

SKILLS AND COMPETENCIES:

• Business acumen – specifically in Sales Operations Management
• Strategic 80/20 Mindset
• Ability to drive change transformation and disciplined continuous improvement mindset through the organization
• Executive presence
• Organizational skills
• Program management
• Understanding of CRM and BI Tools

Puts the Customer First

• Thinks and acts with a customer-centric mindset to deliver exceptional commercial team (customer) support
• Prioritizes internal customer requirements and is dedicated to meeting or exceeding expectations
• Continuously improves internal processes to create value for the customer
• Develops and maintains successful customer relationships (internal and/or external)

Owns Their Results

• Takes personal accountability for decisions and actions, and always exercises good judgement.
• Does not make excuses for poor performance, open about it and does what needs to be done to fix it
• Takes personal ownership for adherence to safety, compliance, quality, and data security
• Consistently applies good judgement and maintains commitment to Regal's core values

Finds a Better Way Every Day

• Is intellectually curious and embraces continuous improvement, challenging the status quo
• Introduces and proactively seeks out new ideas and solutions to strengthen performance
• Holds self and others accountable to build and instill a continuous improvement culture
• Ensures best practices and lessons learned are adopted

MINIMUM QUALIFICATIONS:

• Education: B.S. Degree
• Experience: 5+ years of experience, in Commercial and/or Sales Operations
• Ability to influence key stakeholders in matrix environment
• Ability to adjust to varying priorities, must be flexible and able to handle more than one activity at a time
• Highly organized and detailed oriented
• Strong analytical skills
• Very strong Excel skills
• Very strong PowerPoint skills
• Strong Microsoft Office skills
• Comfortable with Database creation and operations and the ability to manipulate large amounts of Data.
• Proven experience of driving improvement and efficiency in commercial environment
• Above average verbal and written communication skills

Flexible, hybrid work location balance

Travel: <25%

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit

SCOPE OF ROLE:
The goal of Sales Excellence Manager - Asia is to reduce friction in the sales process, so commercial oriented associates are successful in their day-to-day activities. A Sales Excellence Manager's will partner with our sales team to support the management and execution cadence around a ~$100M+ business, depending on the sales team alignment.

Sales Excellence Manager roles is pivotal in providing a deeper level of support to the Sales Director in the region. The current structure of the Commercial Excellence department provides a very broad level of support across standard, global, repeatable processes. The purpose of this role will be to work with the CommEx team to drive those processes deep into each Sales Organization, but while tailoring each to what is needed in the team's unique Go-To-Market Strategy.

Sales Excellence Managers will have a high level of visibility in the organization, and get a high level of exposure to developing commercial strategies, leading global sales teams, and driving global process adoption to improve the day-to-day execution of our Sales Teams.

MAJOR RESPONSIBILITIES:

• Process Ownership of the Monthly Review Cadence for the Sales Team – Strategy Review, Sales Initiative Review/Reporting, Orders Forecast, COGS, Sales Forecast
• Interpret and analyze data to drive insights and actions for the Sales Team
• Track and highlight major commercial initiatives that necessary for team growth

• Communicate the needs of the Sales Team to cross-functional CommEx partners, and collaborate on solutions that improve the management of the Channel Team

• Reporting/Dashboarding, CRM and Showpad Alignment

• Standardize and improve processes across tools, reporting and different teams

• Channel Partner Segmentation/Prioritization & Tiering to support the Go-To-Market Strategy
• Work with cross-functional CommEx partners to provide analysis and critical business insights that drive action and prioritization within the Sales Team
• Support Account Management and go-to-market analysis for the Sales Team

SKILLS AND COMPETENCIES
:

• Business acumen – specifically in Sales Operations Management
• Strategic 80/20 Mindset
• Ability to drive change transformation and disciplined continuous improvement mindset through the organization
• Executive presence
• Organizational skills
• Program management
• Understanding of CRM and BI Tools

Puts the Customer First

• Thinks and acts with a customer-centric mindset to deliver exceptional commercial team (customer) support
• Prioritizes internal customer requirements and is dedicated to meeting or exceeding expectations
• Continuously improves internal processes to create value for the customer
• Develops and maintains successful customer relationships (internal and/or external)

Owns Their Results

• Takes personal accountability for decisions and actions, and always exercises good judgement.
• Does not make excuses for poor performance, open about it and does what needs to be done to fix it
• Takes personal ownership for adherence to safety, compliance, quality, and data security
• Consistently applies good judgement and maintains commitment to Regal's core values

Finds a Better Way Every Day

• Is intellectually curious and embraces continuous improvement, challenging the status quo
• Introduces and proactively seeks out new ideas and solutions to strengthen performance
• Holds self and others accountable to build and instill a continuous improvement culture
• Ensures best practices and lessons learned are adopted

MINIMUM QUALIFICATIONS:

• Education: B.S. Degree
• Experience: 5+ years of experience, in Commercial and/or Sales Operations
• Ability to influence key stakeholders in matrix environment
• Ability to adjust to varying priorities, must be flexible and able to handle more than one activity at a time
• Highly organized and detailed oriented
• Strong analytical skills
• Very strong Excel skills
• Very strong PowerPoint skills
• Strong Microsoft Office skills
• Comfortable with Database creation and operations and the ability to manipulate large amounts of Data.
• Proven experience of driving improvement and efficiency in commercial environment
• Above average verbal and written communication skills

Flexible, hybrid work location balance

Travel: <25%

About Regal Rexnord
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit

Job Description

Leads medium-complex Procurement projects delivery for defined solutions and continuously strives to improve them. Participates in/ manages Procurement value delivery projects, by executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery.  Acts as a change agent and develops relationships with project related Stakeholders. May lead and/or provides support to other team members in resolving project delivery issues within own procurement solution expertise.

Job Description - Grade Specific

Role Overview
•Supervises Procurement Excellence projects/ processes service delivery as per agreed scope
•Leads procurement medium projects/change management activities to meet their deliverables
•Leads or supports roll outs of defined procurement solutions implementations
•Performs procurement data gathering and reporting on reoccurring basis
•Develops relationships with stakeholders
•Understands Procurement policy and processes
•Provides Procurement related expertise
•Engages Stakeholders towards ESG related initiatives and sustainable Procurement ambition
•Has knowledge about cross-functional work
•Monitors process adherence across work perimeter and escalates as needed
•Proposes and executes process improvements
•Continuously looks for possible improvements to the procurement processesGeneral Responsibilities / Accountabilities
•Directs and supervises Procurement Excellence professionals in dispersed or complex environments, acting as a people manager to foster a collaborative and high-performing team
•Drives the adoption of procurement solutions to ensure these are well-received by stakeholders
•Autonomously designs, plans, and delivers projects according to the agreed scope and objectives
•Performs change impact quantitative evaluation to increase organization awareness of Procurement solution impact
•Independently monitors the defined process delivery to ensure delivery outcomes meet agreed targets
•Provides support to Procurement Stakeholders request, related to already defined deliverables
•Handles Procurement solution inquiries demonstrating professionalism, competence, and client-centricity
•Builds and leverages relationships with internal (within Procurement) and external Stakeholders to align them towards Procurement solution
•Delivers professional expertise, related to defined Procurement processes and policies
•Develops and drives compliance and ESG related initiatives, ensuring adherence to regulations and laws
•Demonstrates knowledge of Procurement processes and procedures relevant to the function
•Demonstrates data-centric approach and applies it in decision-making processes
•Cooperates with cross-functional teams to ensure right solution alignment
•Enforces and updates all procurement policies, relevant procedures and compliance processes
•Responsible for driving process compliance within the work perimeter and alignment with various Stakeholders (business and Group Level)
•Continually seeks out ways to improve Stakeholders/ Client satisfaction
•Addresses execution of agreed continuous improvement initiatives (e.g., based on business case)

Onsite IT Park, Cebu City | With relocation Package

Qualifications:

• College Graduate (required)
• Strong understanding of Six Sigma, Lean, Kaizen, and other quality methodologies.
• At least 3 years of managerial experience with proven people management skills.
• 8–10 years of customer service representative experience (Sales).
• Proficiency in Excel, 7 QC tools, and performance tracking methodologies.

Responsibilities:

• Audit and review cases/calls to ensure adherence to internal and regulatory guidelines.
• Provide feedback and coaching to agents, identifying areas for improvement.
• Implement process improvements and updates to core procedures.
• Facilitate and participate in calibration sessions with internal teams and clients.
• Prepare and present quality reports, scorecards, and performance analyses.
• Collaborate with supervisors and management to resolve performance issues.
• Identify root causes, perform RAG analysis, and support bottom performers.
• Develop training materials and process documentation to support team development.
• Ensure compliance with operational risk controls and regulatory requirements.