2,783 Engineer Support jobs in the Philippines

About the Role

We are looking for a detail-oriented Systems Application Engineer to join our team. In this role, you will collaborate closely with both internal stakeholders (development, product line management, project managers) and external partners (third-party vendors and customer system maintenance teams). You will play a key part in ensuring smooth operations, supporting system maintenance, and delivering exceptional customer service.

Key Responsibilities

• Provide Level 2 Support for our Siemens Austrian team during the onsite maintenance and support period.
• Support testing of the GridScale X Prepay application/platform prior to software and firmware updates.
• Manage Incident, Problem, Configuration, and Knowledge Management processes.
• Investigate and diagnose incidents and defects, providing timely updates to customers.
• Perform initial assessment and validation of trouble tickets.
• Assist customers in system monitoring and escalate/re-prioritize trouble tickets as required.
• Collaborate with the internal service delivery organization to ensure seamless support.

Qualifications

• Strong foundation in IT through education or equivalent experience.
• 3–5 years of hands-on experience with Linux.
• 3–5 years of experience in SQL.
• Knowledge of VMWare is highly desirable.
• Familiarity with network administration and database management systems is an advantage.
• Prior experience in a service desk or call center environment is a plus.
• Excellent communication skills with fluency in English.
• Customer-focused, with a polite, friendly, and professional approach.
• Flexible to work outside of standard business hours, including overtime and standby shifts.

Location:
Remote, APAC (Philippines, Malaysia) |
Full-time
Working Schedule:
9 pm - 5 am GMT (15:00-23:00 CST Time, 1st shift) Tuesday → Saturday.

Languages:
English (fluent/native)

About WebPros
WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we've rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as
cPanel & WHM, Plesk, WHMCS, SolusVM, NIXStats, XOVI, SocialBee, and Sitejet.
Today, we power
85 million+ websites
across
900,000+ servers
worldwide, backed by a
600+ strong team
of dedicated professionals spanning multiple continents. At WebPros, we embrace
a fully remote, borderless workplace
with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to
thrive from anywhere
while staying deeply connected through our strong collaborative culture.

Your Role

Hi, I'm Will, a Technical Support Manager at WebPros and your future manager.
I lead a dedicated support team focused on WHMCS, one of our most widely used products for automating web hosting businesses. At WebPros, support isn't just a function—it's a cornerstone of customer success. We're proud to deliver premier, world-class support that not only resolves issues, but also empowers our users through clear communication and best practices. If you're curious, customer-obsessed, and ready to tackle technical challenges while making a real impact, we'd love to meet you.

We're hiring a new Application Support Engineer (Level 1)
to join our growing remote team in APAC. This role is at the frontline of support—diagnosing issues, solving problems, and delivering a level of service that's truly exceptional. You'll work closely with our customers and internal teams to identify product-related issues, troubleshoot PHP scripts and MySQL databases, and share your insights with the broader support organization. WHMCS and cPanel are at the heart of this role, so familiarity with those ecosystems is a major advantage.

You'll thrive here if you're self-driven, technically curious, and energized by helping others succeed.
If you enjoy debugging problems, learning in public, and growing with a distributed, async-first team, you'll find plenty of room for development here. You'll struggle if you require constant direction, aren't comfortable with ambiguity, or expect your days to be repetitive—we're a dynamic, customer-first environment where no two tickets are ever the same.

Your impact:
You'll play a vital role in keeping our global customers up and running. By resolving complex issues with clarity and empathy, you'll directly shape the customer experience, and contribute to the continuous improvement of our support tooling and documentation. Your feedback helps influence product decisions, and your attitude sets the tone for customer success.

Ready to support the world's top hosting brands and join a team that leads with empathy and excellence? Then this might be the opportunity for you.

Responsibilities

• Maintains a core daily schedule, as set by the WHMCS Technical Support Supervisor to ensure the efficient operations of the WHMCS Division (regular attendance and punctuality required)
• Practices the highest levels of technical competency, and uses technical knowledge to diagnose problems within customer environments
• Ability to effectively analyze issues to resolve problems and report defects
• Has a high attention to detail
• Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater
• Maintains a high level of productivity
• Contributes to the company's and department's documentation efforts
• Responds to forum posts
• Provides support via our support desk and live chat
• Offers solutions to customer problems and requirements
• Adhere to the policies and procedures of the company
• Exemplify the Core Values of Integrity, Respect, Collaboration and Follow-through

Requirements

• Must-haves:

• High School diploma or equivalent

• One year of web hosting industry experience or other related work is preferred
• Deep working knowledge of WHMCS, configuration and implementation
• Good working knowledge of HTML, CSS, and JavaScript
• Deep working knowledge in troubleshooting and debugging of PHP and MySQL systems
• Good working knowledge of installation and configuration of PHP Applications within Linux and Windows environments

• Willing to work following schedule: 9 pm - 5 am GMT (15:00-23:00 CST Time, 1st shift) Tuesday → Saturday.

• Nice-to-haves:

• Familiarity with our other products like cPanel, Plesk

• Familiarity with web hosting control panel or payment gateway APIs is preferred
• Previous experience building add-ons, hooks, or modules for WHMCS is preferred

Compensation & Benefits
We believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we'll clarify the details with you during the interview process.

• Competitive salary
• Remote-first flexibility: Work from anywhere in selected APAC countries.
• Health Insurance: public or private coverage, depending on your location.
• Paid Time Off: Number of days depending on your location.
• Learning Support: Udemy subscription & peer learning.

Our Culture

WebPros is built on diversity, not just in principle but by design.
We've grown through acquiring industry-leading brands, bringing together teams from
42+ nationalities, 20+ countries, and 10+ brands
. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation.

We are a
fully remote, async-friendly
company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the
fast pace of a startup
or the
stability of an established product
, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths.

We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength.

Your Hiring Experience

Hi, I am Radostina, your Talent Partner at WebPros, and I will guide you through the interview process, ensuring a clear, transparent, and meaningful experience.

Interview Process

• Screening Interview (30 min): A conversation with Radostina to get to know each other, and introduce you to WebPros, our culture, and your potential team. We'll discuss your motivation, career aspirations, and how your experience aligns with the role while giving you as much insight as possible into what to expect.
• Technical Interview (30 min): Interview with John focused on evaluating your technical knowledge across PHP, MySQL, and WHMCS, along with your customer service approach and how well you align with the team's ethos.
• Broke Box Live Challenge (60 min): A live session with John where you'll troubleshoot PHP errors, navigate basic cPanel usage, and demonstrate WHMCS product knowledge in a hands-on setting.

Our Commitment To a Diverse & Inclusive Culture
At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together.

We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow.

Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive.

We are looking forward to your application

Best,

Will & Radostina

DUTIES AND RESPONSIBILITIES

1. Technical Support: Provide Level 2 support for merchant services, responding to technical inquiries and resolving issues promptly.

2. Troubleshooting and Escalation: Conduct root cause analysis and escalate complex issues to Level 3 support as necessary.

3. Minor Code Maintenance: Perform minor code activities, ensuring application reliability and stability.

4. Platform Monitoring: Monitor and scale platforms to ensure optimal performance and system uptime.

5. Incident Reporting: Prepare incident and investigation reports for technical issues.

6. Collaboration: Work closely with IT and development teams to address merchant issues effectively.

Qualifications:

FRESH GRADS ARE WELCOME

• Proficient in MS Office (Word, Excel).
• Technical knowledge of HTML, CSS, JavaScript, JSON, XML, SOAP/REST APIs, relational/NoSQL databases, version control (Git), Postman, and Amazon Cloudwatch.
• Strong understanding of security principles in e-commerce applications.
• Experience with ticketing systems (e.g., JIRA, FreshDesk).
• Detail-oriented, organized, problem-solving skills, and excellent English communication. - Flexible for shifts, weekends, and a fast-paced environment.

APPLICATION SUPPORT ENGINEER | WFH - NIGHTSHFT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

About the Role

We are seeking a highly motivated Player-Coach to lead and grow our Support team for telecom software operations. Part hands-on support engineer and part team coach/manager. You will work directly with telecom software support issues, learning on the job quickly, while simultaneously guiding and mentoring two junior resources. With no formal manager currently in place, you will naturally step into the leadership role, providing structure, setting standards, and helping the team deliver high-quality support.

This is an ideal role for someone who thrives in dynamic environments, has excellent problem-solving instincts, and enjoys developing others while actively contributing themselves.

Key Responsibilities

• Hands-On Problem Solving
• Triage, troubleshoot, and resolve software support issues in telecom operations.
• Learn quickly and adapt to new systems, tools, and processes.
• Escalate to experts when needed, ensuring efficient resolution paths.
• Coaching & Mentoring
• Coach junior team members to apply common sense, troubleshooting logic, and systematic thinking.
• Provide feedback, shadowing opportunities, and "live coaching" during real support cases.
• Encourage ownership and confidence in junior staff while fostering a growth mindset.
• Team Leadership
• Act as the day-to-day leader/manager of the support team.
• Establish clear priorities, coordinate workload, and ensure timely follow-ups.
• Be the point of contact for escalations, communication, and stakeholder updates.
• Instill a culture of accountability, collaboration, and continuous improvement.
• Operational Excellence
• Document learnings, troubleshooting guides, and best practices for team reference.
• Identify gaps in tools, processes, or knowledge and proactively address them.
• Champion process improvements to make the team more effective.

Requirements

• Experience
• 5+ years in software support, operations, or related technical roles (telecom industry exposure strongly preferred).
• Proven ability to learn quickly and apply structured troubleshooting under pressure.
• Prior experience coaching or mentoring junior team members.
• Exposure to telecom OSS/BSS systems, network management, or CPaaS platforms is a plus.
• Skills
• Strong logical reasoning and problem-solving skills.
• Ability to simplify complex issues and explain them clearly.
• Excellent interpersonal and communication skills, with the ability to coach and motivate.
• Natural leadership qualities, with or without a formal title.
• Comfortable working in an environment with minimal existing structure and helping to build it.

Job Type: Full-time

Pay: Php80, Php90,000.00 per month

Benefits:

• Paid training

Work Location: Remote

About the Role:

We are seeking a detail-oriented and proactive Application Support Analyst professional to join our team. This role is critical in ensuring the smooth operation, maintenance, and enhancement of business applications used across the organization. You will work closely with internal stakeholders to provide technical and functional support, troubleshoot issues, and contribute to process improvements.

Key Responsibilities:

• Provide first-level support for business applications and escalate issues when necessary.
• Monitor application performance and ensure system availability.
• Collaborate with business units to understand application needs and recommend solutions.
• Assist in testing, documentation, and deployment of application updates or new features.
• Coordinate with vendors or developers for system enhancements and issue resolution.
• Maintain user access and security protocols for supported applications.
• Generate reports and dashboards based on business requirements.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• At least 5 years+ of experience in application support or a similar role.
• Familiarity with ERP systems, CRM platforms, or other business applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple tasks.

Preferred Skills:

• Experience with SQL, Excel, or reporting tools.
• Knowledge of ITIL or similar support frameworks.
• Exposure to project management or business analysis is a plus.

Job Type: Full-time

Pay: Php60, Php80,000.00 per month

Work Location: In person

• Must have a Bachelor's Degree in Computer Science, Information Technology, or related field.
• Minimum of 3-5 years of hands-on experience in system development using Microsoft technologies.
• Experience in building and maintaining enterprise-level web applications.
• Capable of writing clean, maintainable code and producing structured documentation.
• Self-starter with excellent problem-solving and communication skills.
• Strong analytical, debugging, and documentation skills.
• Ability to work independently and deliver tasks on schedule.

Required Technical Skills:

• Programming: C#, ASP.NET (Web Forms), C++, JavaScript, Custom JS (CJS PHP, Python)
• Web Development: HTML, Bootstrap, jQuery
• Database: MS SQL Server, T-SQL, ADO.NET, MySQL, PostgressSQL

Job Type: Fixed term

Contract length: 12 months

Pay: Php40, Php60,000.00 per month

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

We are seeking an
Application Support Engineer
with strong
hands-on experience in setting up and maintaining monitoring tools and dashboards (Zabbix, Grafana, Elasticsearch)
. In this role, you'll go beyond end-user monitoring—
you'll be building, fine-tuning, and optimizing the systems that keep our applications reliable and performant
.

What You'll Do:

• 24/7 Operations Support
  : Work on a rotating shift schedule to continuously monitor and respond to incidents in staging and production environments.
• Monitoring & Optimization
  : Configure, maintain, and enhance dashboards and alerts in Zabbix, Grafana, and Elasticsearch for faster and more accurate issue detection.
• Incident Management:
  Detect, troubleshoot, and resolve incidents quickly, reducing downtime and ensuring smooth recovery.
• Ticket Management:
  Track, prioritize, and resolve support tickets efficiently.
• Cross-Team Collaboration:
  Work closely with Development, Platform, and third-line support teams to streamline problem-solving and share knowledge.
• Release Support:
  Assist in staging and production releases, ensuring application stability throughout.
• Documentation & Reporting:
  Maintain clear and up-to-date documentation on incidents, configurations, and processes.
• Stakeholder Support:
  Be a reliable point of contact for developers and other internal teams.

Required Skills:

• Bachelor's degree in IT, Engineering, or related field
• 3+ years' experience in application monitoring and support
  (not just networks)
• Strong troubleshooting skills with proven ability to resolve application issues under pressure
• Critical: Hands-on experience setting up and maintaining Zabbix, Grafana, and Elasticsearch
• Familiarity with JIRA, Confluence (good to have: Dynatrace, Terraform, Cloudflare, Kubernetes, Docker)
• Excellent communication, time management, and documentation skills
• Proactive, detail-oriented, and able to thrive in a 24/7 operations environment

Work Setup:

• Shifting Schedule (AM, Mid, PM):
  9 hours including 1-hour break, rotating every 4–5 weeks

Hybrid arrangement

• On-site attendance required during
  morning shifts (3x a week)
• Mid and night shifts are primarily work from home
  , with occasional on-site meetings or team-building

Hi,

I'm Ishika and I work as Technical Recruiter at Artech. Please find the Job Description below and let me know if you are interested in the same.

Job Title: Application Support Engineer (.NET / Power BI) Job Type: WFH - 3 days per week / RTO - 2 days per week

Location: Taguig and Cebu

Position Type: 6 months contract

No. of hours per week: 45

Shift Schedule : Night Shift (8:00 PM - 6:00 AM)

If interested, please share your updated resume. Along with the best time to connect with you.

Job Summary:

Project needs a .Net Dev resource who can support and monitor .Net-related tickets.

Support activities include assisting ticket requestor, code review, bug-fixing, bug analysis, reporting.

In addition, resource is also expected to help with PowerBI tickets in support of PowerBI lead only when there are no .Net tickets to support.

For the work to be done by the .Net resource, please see below:

Primary Skill: .Net

• Bug Fixing

o Code Review

o Testing

• Bug Analysis

• Ticket support (L2-L3) for .Net related tickets

o Communicating with users with regards to their tickets

• Coordinate with client for any possible code changes

• Ticket monitoring

• Ticket reporting

Secondary Skill: PowerBI

• Ticket monitoring

• Ticket support (L2)

• PowerBI report enhancement/update

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to bring up and resolve technical support incidents.

Your Primary Responsibilities

• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and raise as needed
• Gather requested documentation in support of ongoing audits requests
• Implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated threshholds
• Monitor Dashboard to provide better transparency into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Implement renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; raises appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Fosters a culture where honesty and transparency are expected.
• Stays ahead of changes in their specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.