296 Engagement Manager jobs in the Philippines

The Engagement Manager serves as a trusted guide to customers in their portfolio, providing guidance to the eBIZ Sales and Service Delivery teams, ensuring synergies across each customer's projects, and ensuring the highest levels of customer satisfaction. The specific responsibilities that the SE Manager will accomplish are as follows:

• Prepare and implement plans to achieve or exceed business unit revenue goals.
• Address any and all client requests and concerns.
• Prepare and implement plans to generate leads.
• To assist the CM Associate, negotiate contracts with prospective clients.
• Help determine pricing schedules for quotes, promotions, and negotiations.
• Give sales presentations to a range of prospective clients.
• Coordinate sales efforts with marketing programs.
• Understand and promote business unit service offerings.
• Visit clients and potential clients to evaluate needs or promote products and services.
• Maintain client records.
• Track and manage all engagement metrics.
• Answer client questions about credit terms, products, prices, and availability.
• Manage and monitor the engagement budget.
• Provide regular weekly and monthly reporting on the engagement performance.

JOB SPECIFICATION :

Academic Qualification: Bachelor's degree in business, marketing, economics, ICT or related field.

Work Experience: Minimum of 3 years of work experience in the Customer Service or in the IT industry

Competencies :

• Experience in sales.
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks
• Competency in Microsoft applications including word, excel, and teams.
• Able to work comfortably in a fast-paced environment.

Work-from-home option is not offered for this position.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Flextime
• Health insurance
• Opportunities for promotion

Work Location: In person

Green GSM Philippines is seeking a highly motivated and experienced Driver Engagement Manager to design and implement strategies that foster engagement, satisfaction, and long-term alignment of drivers with the company's mission and values. This role plays a critical part in cultivating a positive organizational culture, enhancing driver performance, and promoting an inclusive and professional working environment.

Key Responsibilities

• Develop and execute monthly, quarterly, and annual driver engagement strategies aligned with the company's cultural framework and business objectives.
• Design and manage a variety of internal initiatives, including recognition programs, driver appreciation events, festive celebrations, talkshows, team-building activities, and competitions.
• Lead internal communication efforts to promote company values, recognize driver contributions, and enhance connectivity through channels such as newsletters, community groups, and bulletin boards.
• Conduct satisfaction and engagement surveys; analyze feedback and engagement metrics (e.g., NES, retention rate, satisfaction index) to evaluate program effectiveness and propose enhancements.
• Establish and manage communication channels for drivers to share feedback, raise concerns, and receive timely support.
• Collaborate closely with recruitment, training, HR, and operations teams to ensure a consistent and meaningful driver experience throughout the employment lifecycle.

Requirements

• Bachelor's degree in Human Resources, Communications, Psychology, or a related discipline.
• Minimum of 2–3 years of relevant experience in driver engagement, internal communications, employee experience, or event coordination.
• Demonstrated ability to lead projects, coordinate across departments, and deliver measurable results.
• Strong interpersonal and communication skills, with the ability to engage a diverse frontline workforce.
• Creative thinking, high empathy, and a strong sense of service orientation.
• Experience in fast-paced or high-growth business environments is an advantage.

General Description

We are seeking a proactive and strategic
Crowd Engagement Manager
to join our team and support a global rater community. In this role, you will be responsible for engaging, supporting, and motivating a large pool of distributed crowd contributors, ensuring they remain productive, aligned, and satisfied with the program's goals. The ideal candidate has strong communication skills, experience in managing online communities or large-scale workforces, and the ability to drive engagement initiatives in a fast-paced, dynamic environment.

This role requires a balance of operational excellence, community management, and people engagement strategies to build trust, foster collaboration, and deliver a seamless contributor experience.

Key Responsibilities

• Serve as the main point of contact for the global rater community, ensuring contributors are informed, supported, and motivated.
• Design and execute engagement strategies to maintain high retention, satisfaction, and productivity levels within the crowd.
• Monitor community health, identifying trends, challenges, and opportunities to improve contributor experience.
• Collect, analyze, and report on feedback from crowd members, recommending enhancements to processes, tools, and communications.
• Partner with internal teams to develop FAQs, guides, and learning materials that help raters succeed in their tasks.
• Manage communications at scale (newsletters, announcements, community updates), ensuring consistency and transparency.
• Actively engage with contributors via online platforms/forums to build a sense of community and shared purpose.
• Support escalations and provide resolution paths for contributor inquiries and concerns.
• Collaborate with leadership to align engagement initiatives with strategic objectives.
• Drive continuous improvement initiatives to enhance the overall contributor experience.

Requirements

• Education: Bachelor's Degree in Communications, Business Administration, Human Resources, or related field (or equivalent experience).
• Experience: 2+ years in community management, workforce engagement, program coordination, or similar roles. Experience with large-scale distributed workforces is a strong plus.

Skills:

• Strong verbal and written communication skills in English (other languages a plus).
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with experience in gathering and interpreting feedback/data.
• Comfortable using digital tools, collaboration platforms, and community engagement systems.
• Flexibility to work across time zones to support global communities.
• Ability to pass background and employment verification checks as required.

Job Title: Sr. Engagement Manager

Location: Makati, Philippines

Shift: Night Shift

Salary: ₱140K–₱50K base + K allowance

Function: Operations

We are hiring a Sr. Engagement Manager to lead and develop a team of Engagement Coaches, ensuring performance excellence, service quality, and effective client management.

Key Responsibilities:

Lead, coach, and develop Engagement Coaches to meet productivity and quality goals.

Manage schedules, attendance, and performance, applying corrective measures as needed.

Conduct team meetings, briefings, and one-on-one coaching.

Handle escalated customer issues and deliver resolutions.

Drive process improvements and strategic initiatives.

Qualifications:

Bachelor's degree or equivalent experience.

2–5 years of BPO operations management, including 2–3 years leading managers.

Solid background in telco accounts.

Strong client and stakeholder management skills.

Excellent leadership, communication, and coaching ability.

The Community Engagement Manager will contribute to the Marketing team's objectives to reach and engage key audiences, and to generate qualified leads to support revenue targets. We are looking for an enthusiastic and adaptable individual to join our friendly team and bring new ideas.

The Marketing team produces varied content to support a broad range of activities. Your core responsibilities will be to develop and implement engaging campaigns in line with our marketing strategy, with a strong focus on website and SEO, events, and social media management. Up to date with new technologies and marketing trends, you will contribute to expanding our digital footprint and brand awareness.

Responsibilities

Strategy and management

• Develop and implement the social media and the company's community strategies
• Report on campaign effectiveness
• Monitor KPIs

Social media management

• Develop and execute the company social media strategy
• Identify potential for new content type across channels
• Keep abreast of trends and industry topics
• Work with the Marketing team to monitor competitor activity
• Create engaging content in line with brand guidelines using Canva and working with our Graphic Designer
• Schedule all social media posts
• Manage social media advertising campaigns
• Monitor channel analytics to grow our number of followers and improve engagement rates
• Provide social media advice across the company

Website content management and SEO

• Keep the website content updated – this includes but is not limited to adding events pages, ensuring our data is up to date, creating new report pages.
• Implement search engine optimisation best practice to support lead generation objectives
  Manage PPC campaigns
• Monitor website traffic

Marketing team support

• Contribute to new ideas and workshops for multi-channel campaigns
• Write copy for marketing publications and activities as needed
• Help manage communities at events and conferences
• Work with our graphic designer to produce engaging content in line with our brand guidelines

Key skills

Essential Skills and Experience

• Degree or equivalent qualification in marketing, media or communications
• 2-3 years of experience managing social media channels as a full-time position
• 2+ years' experience of pay per click advertising (social or search engine) as a full-time position
• Proven experience of developing and implementing inbound marketing strategies
• Strong copywriting and web content management skills.
• Strong understanding of SEO
• Strong interest in the education market Knowledge of website and social media metrics

Desirable Skills and Experience

• 1-2 years' experience as a Content Marketing Executive
• Google Analytics or AdWords certification
• CMS Experience, preferably WordPress
• Engagement platform experience, preferably Pardot
• Social media management platform experience, preferably Hootsuite.

Benefits

• 33 days paid holiday, plus one extra day every 5 years of service
• Working from home
• Annual profit share (if company-wide targets are met).
• Annual Christmas and Summer staff events
• 4.5 work week schedule, with Friday afternoons off (for full time employees)

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manage external stakeholders of Globe, such as National Government Agencies, Legislators, Industry Associations, Non-Government Organizations, pushing for policy advocacies and advocacy programs critical for the company.

DUTIES AND RESPONSIBILITIES: Assist the head for Analytics and Stakeholder Engagement in connecting and building relationships with relevant key influencers in NGAs, Congress, NGOs and industry associations to lobby for shared advocacies and programs of the company. In the course of engaging our stakeholders, spot potential opportunities, risks or threats to the Globe and raise these for assessment. Coordinate internally to bring subject matter experts when needed to explore opportunities or mitigate risks Enable stakeholder champions within Globe to prioritize stakeholders, via creation of an engagement plan, embed the discipline of stakeholder management, sharing of best practices and fostering collaboration of the stakeholder management community.

Work seamlessly with the company's leadership team to understand the complex issues and areas of the Stakeholder Management Community; Recommend and deliver policies, programs and partnerships within the stakeholder ecosystem favorable to the company. Work with teams in Sustainability and Corporate Communications to communicate agreements, milestones and events, both internally and externally. KPIs: Relationship Net Promoter Score for identified key stakeholders Collab Index Score Quality and quantity of position papers submitted and/or presented to the relevant stakeholder Adoption of policy advocacies by relevant stakeholders and rollout of advocacy initiatives of Globe Top 3-5 Deliverables: Stakeholder strategy and mapping Stakeholder engagement plan Policy advocacy position paper Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion

Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.

If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.

We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and

Best Employer in the Telco category by Stevie's New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.

We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of

Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

Do you thrive on creating rewarding, addictive, and engaging player experiences? Are you a pro at loyalty programs, promotional campaigns, and optimizing the eCommerce journey? We're looking for a Player Engagement Manager to take the lead on our player-facing experience.

In this onsite role, you'll drive the strategy and execution behind gamification mechanics, loyalty rewards, and user engagement. You'll work closely with our marketing, product, and design teams to create memorable, frictionless, and fun experiences for our players.

Player Experience & Gamification

• Build, manage, and optimize our loyalty program, XP tiers, and reward systems
• Own leaderboard mechanics, daily streaks, and engagement loops
• Launch and manage promotional campaigns: discounts, bonuses, streak rewards
• Analyze player behavior and suggest improvements for retention
• Collaborate with design and development teams to implement gamified features

Site Operations & eCommerce

• Maintain and QA player-facing pages including homepage, account, and shop
• Partner with the CMO on conversion optimization: test CTAs, layouts, offers, and funnels
• Manage daily updates to offers, banners, and promotional content
• Ensure smooth end-to-end flow from purchase to reward redemption

Required Skills & Experience

• 3+ years in eCommerce, iGaming, or gamified product operations
• Strong understanding of player psychology and retention strategies
• Ability to manage loyalty systems and virtual currencies
• Hands-on experience with A/B testing and performance analysis
• Positive attitude, able to thrive in a fast-paced, iterative environment
• Passion for video games and understanding of engaging gameplay elements

Preferred Skills (Good to Have)

• Familiarity with sweepstakes models or virtual economies
• Experience launching gamified campaigns or seasonal events
• Background in user behavior analytics and optimization

Lead the charge on all thing's player-facing. You'll be the architect of our loyalty program, the brain behind our leaderboard dynamics, and the operator who ensures our website is optimized for fun, frictionless, and rewarding gameplay. You'll work closely with our CMO, product team, and data leads to make every player interaction meaningful — and every win feel earned.

What You'll Do:

Player Experience & Gamification

· Build, optimize, and manage our loyalty system, XP tiers, and player rewards

· Own the leaderboard mechanics, daily challenges, and ongoing engagement loops

· Launch and manage promos (coin discounts, bonuses, streak rewards, etc.)

· Monitor player behavior and propose new retention levers, bonuses, and incentives

· Collaborate with design/dev to roll out new gamified experiences

Site Operations & eCommerce Fundamentals

· Maintain and QA all player-facing pages (home, account, shop, etc.)

· Partner with CMO on CRO: test CTAs, layouts, offers, and funnels

· Own daily updates to offers, promotions, popups, and banners

· Ensure seamless site flow from purchase to reward redemption

You Might Be a Fit If You:

· Have 3+ years of experience in eCommerce, iGaming, or gamified product ops

· Love thinking about player psychology and retention drivers

· Can wire up a loyalty program just as easily as A/B test a CTA

· Understand the sweepstakes model and virtual currency systems

· Have a passion for video games and an understanding of what makes gameplay engaging

· Thrive in fast-paced environments where iteration beats perfection

Job Type: Full-time

Pay: Php70, Php75,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Staff meals provided

Work Location: In person

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer objectives. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer objectives
• Distilling customer needs into clear technical requirements and map them to business objectives
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

About The Team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

• 8+ years of experience in cloud computing, preferably with AWS.
• 10+ years experience in project management of technical programs
• Customer facing experience, interfacing with executive stakeholders, and leading delivery for large transformation programs
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• Ability to convey complex technical concepts to both technical and business audiences.
• Demonstrates strong written and verbal communication skills in Spanish and English.

Preferred Qualifications

• Active project management certification (PMI-PMP, CSM, SAFE)
• AWS experience and certifications (AWS Certified Solutions Architect - Associate)
• Excellent communication and presentation skills, with experience preparing project communications and presenting to diverse audiences.
• Proven success managing multiple stakeholders in complex enterprise environments, with ability to recognize and adapt to team dynamics, cultural nuances, and varying operating styles.
• Demonstrates ability to present to C-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation.
• Experience in technical problem-solving

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Web Services Colombia S.A.S.

Job ID: A