1,189 End User Support jobs in the Philippines

Our IT company client, a consulting and IT service provider, is currently looking for a End User Support who can start asap and join their dynamic team in Manila.

Work set-up: Onsite

Work sched: Shifting schedule

Job description:

We are seeking a skilled and motivated End User Support Case Handler to join our team. The primary responsibility of this role is to manage end user support cases from initiation through resolution. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively prioritize and manage multiple cases simultaneously.

Responsibilities:
•

• Act as the primary point of contact for end users, handling inquiries and support requests via email, or ticketing system
• Log and track support cases, ensuring accurate documentation of all interactions and resolutions
• Assess the severity and urgency of each case, prioritizing accordingly to meet service level agreements (SLAs)
• Investigate and troubleshoot technical issues reported by end users, providing timely and effective resolutions or escalating to appropriate teams as needed
• Collaborate with internal teams, including technical support specialists and engineers, to resolve complex cases and ensure timely resolution
• Provide regular updates to end users regarding the status of their cases, keeping them informed throughout the resolution process
• Identify trends or recurring issues and work proactively to address root causes, implementing preventive measures to improve overall service quality
• Train / Organize user training remotely and/or face to face
• Update knowledge-based articles and technical related documents
• Perform manual, regression and UAT testing
• Ensure compliance with company policies and procedures, as well as industry regulations, in handling and resolving support cases.

Job Qualifications:

Must Have Skill/s:

Technical Skills

• Bachelor's degree in computer science, Information Technology, Business Management, or related field preferred. (If no bachelor's degree, equivalent experience will do at least 1-2 yrs.)
• Open to fresh grad as long as with accounting / IT background
• Proven experience as a customer service/support or technical support.
• Preferably with a background or knowledge of accounting or finance
• Knowledge of IT systems and business applications, including mobile, software and its interface.
• Experience with ticketing systems and support tools, such as ServiceNow, Freshdesk, or Jira, preferred.
• Strong problem-solving and troubleshooting abilities, with a focus on delivering timely and effective solutions.
• Should have strong analytical skills with the ability to identify problems, investigate relevant facts, and find logical solutions.

Soft Skills:

• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

Good to have:

• Perform manual. Regression, and UAT testing (good to have but not required) - No need of testing skills as long as trainable with good mindset
• System Implementation experience
• System Testing
• Training new user
• Knowledge or experience in MS Office Applications
• Data Analysis

Let Drake help you with your career. Apply now

Negros Occidental, Bacolod City, Philippines

Full Time

IT

Experienced

Job Summary:

Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.

Job Responsibilities:

• Monitoring and managing end user support, site services, and VIP support functions to ensure optimal service at the site
• Maintaining high performance levels for service-related processes, and executing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that established Global systems, procedures, and methodologies are implemented to support outstanding service delivery
• Providing feedback for improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Supervising Site End User Support Team to facilitate continual improvements in the desktop environment
• Enabling high-level performance benchmarks with the end user environment and site services.

Job Qualifications: (Knowledge, Skills, Experience)

• 5+ years of relevant functional experience in similar roles
• 2+ years of experience proficiency in leading both physical and virtual teams in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery with an foundational understanding of ITIL (Information Technology Infrastructure Library) principles
• Strong organizational skills and an ability to manage and prioritize tasks efficiently
• Capacity to train and guide junior team members
• Solid resource planning and problem-solving skills
• Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese)

• Bachelor of Science in Computer Science/ Information Technology/Computer Engineering/Electronics Engineering
• 0-3 years of experience in an IT support role, helpdesk support, or technical troubleshooting environment.
• Experience with networking (TCP/IP, VPNs, DNS, DHCP, etc.), hardware (desktops, laptops, printers, etc.), and software (Windows, macOS, Linux, Microsoft Office, etc.).
• Technical proficiency in diagnosing and troubleshooting computer hardware, software, and networking issues.
• Knowledge of networking principles including setting up and troubleshooting network connections, routers, switches, firewalls, etc.

Job Type: Full-time

Benefits:

• Paid training
• Pay raise

Work Location: In person

Urgent Hiring: End-User Support Engineer

Metro Manila | Onsite | Full-Time

Ready to take your IT career global? Join IT By Design, a leading Managed Service Provider (MSP) supporting international clients — and start making an impact right away.

Why You'll Love This Role:

• Provide world-class Tier 1/2 support for desktops, apps, and networks
• Troubleshoot Windows OS, Microsoft 365, and Active Directory issues
• Own your tickets — resolve issues fast and meet SLAs with pride
• Collaborate with global IT teams and sharpen your expertise daily

We're Looking For (ASAP):

• Bachelor's degree (required)
• 2+ years in IT Service Desk / Tech Support / Helpdesk
• Strong English communication skills (client-facing experience a plus)
• Passion for solving problems and delivering excellent customer service
• Flexibility for shifting schedules (24x7 coverage)

What's In It For You:

• Competitive pay package + 13th Month + Performance Bonus
• HMO from Day 1 (with dependent coverage)
• Night differential, holiday pay, and full gov't benefits
• Training, certifications & clear career growth path

About Us:

With 20+ years of global excellence and hubs in the US, India, and the Philippines, IT By Design powers IT operations for businesses worldwide. Be part of our mission — and grow your career with a global MSP that invests in you.

We're hiring ASAP Apply now and secure your spot.

Looking to level up your IT career with a global company that values your expertise? At IT By Design, we're hiring End User Support Specialists to support our international clients across the United States—right from the heart of Metro Manila.

This isn't just another support job. It's your chance to be part of a world-class MSP where your IT skills drive business continuity, build trust, and make a real impact every day.

• Provide Tier 1/2 technical support to clients across multiple time zones
• Troubleshoot Windows OS, Microsoft 365, desktop applications, and network issues
• Support end users in Active Directory environments
• Manage and resolve service tickets effectively, aligning with SLA targets
• Collaborate with global teams to ensure seamless issue resolution

• Bachelor's degree (required)
• Minimum 2 years' experience in IT Service Desk, Technical Support, or Helpdesk roles
• Experience supporting international and English-speaking clients
• Strong communication and analytical skills
• Willingness to work in shifting schedules (24x7 environment)

• Competitive salary + 13th Month Pay + Performance Bonus
• HMO on Day 1 (including dependent coverage)
• Night differential, holiday pay, and full government-mandated benefits
• Career growth opportunities: certifications, ongoing training, and upskilling
• Join one of the largest privately owned MSPs in the US, rapidly expanding in the Philippines

IT By Design is a global Managed Service Provider (MSP) with over 20 years of excellence. From our headquarters in New Jersey to our delivery hubs in the US, India, and the Philippines, we provide 24x7 support across Helpdesk, NOC, SOC, Cloud, and Cybersecurity.

For over 45 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives.   To create true business value our innovative solutions are designed to meet customers' individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the underpinning of these focused solutions.

We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators.  Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers' business environment and objectives before delivering actionable ideas to improve our customers' IT infrastructure and user experience.

We are hiring a hybrid support role that bridges WiFi infrastructure support with Help Desk end-user troubleshooting. This role is a key part of our 24x7x365 Global Support Center and will help support our growing "WiFi as a Service" initiative while also acting as frontline support for laptops, mobile devices, connectivity issues, and login problems.

This position requires a mix of technical troubleshooting skills, customer service mindset, and familiarity with wireless technologies. The ideal candidate is confident in working with both systems and people, able to monitor wireless environments while also helping users stay connected and productive.

·    Provide frontline support for user-reported issues involving:

o   Laptop and desktop configuration/troubleshooting (Windows, macOS)

o   Mobile device setup and connectivity (iOS/Android)

o   Email, VPN, and wireless login/access issues

·    Assist users with onboarding to corporate WiFi and resolving authentication or connectivity failures.

·    Monitor wireless infrastructure using tools such as SolarWinds, Cisco/Meraki dashboards, or similar platforms.

·    Troubleshoot and escalate wireless access point issues, signal degradation, or performance slowdowns.

·    Document tickets, solutions, and troubleshooting steps clearly within the service management platform.

·    Follow up with users to ensure resolution and satisfaction.

·    Collaborate with network engineers and Tier 2/3 support as needed.

·    Participate in shift-based coverage as part of our global operations team.

Required:

• 2+ years of Help Desk or Service Desk experience supporting laptops, phones, printers, or end-user applications.
• Strong understanding of basic networking concepts (IP addressing, DNS, DHCP, SSIDs).
• Experience with remote troubleshooting tools and service ticketing systems (e.g., ServiceNow, Bomgar, Teams).
• Excellent customer service, written, and verbal communication skills.
• Strong organizational skills with the ability to multitask and prioritize in a shift-based environment.

Preferred Skills and Prior Experience:

• Exposure to WiFi infrastructure such as Cisco, Meraki, or Aruba.
• Experience with wireless authentication methods like WPA2-Enterprise, RADIUS, or EAP-TLS.
• Familiarity with wireless troubleshooting tools (e.g., WiFi analyzers, SolarWinds, Splunk).
• Experience configuring wireless profiles, certificates, or mobile device policies.
• ITIL or CompTIA A+/Network+ certifications.

·    Competitive salary

·    Comprehensive health, dental, and vision insurance

·    Professional development opportunities

·    Flexible work arrangements:

o   Ability to travel 25% of the time

·    Generous paid time off

·    A career with a company where you will be challenged, respected, and valued.

·    A career with a company where most people have 10+ years of tenure with deep subject matter expertise.

• Opportunity to grow into advanced network or infrastructure roles.
• Hands-on experience supporting a global enterprise environment.
• Training in next-gen WiFi solutions and enterprise support practices.
• A supportive team focused on both client satisfaction and technical growth.
• Collaborative and innovative environment with strong leadership support.
• Competitive compensation and benefits package.

If you're ready to support users and systems in equal measure—and help drive the next wave of wireless services at Advizex—we want to hear from you. Apply today

WE ARE HIRING: 3 KEY IT ROLES IN ZAMBALES

GAIC Professional Services, Inc. (GAPSI) is urgently hiring for a top client in Zambales — and we're looking for tech professionals who are ready to make an impact.

Whether you're already in Zambales or nearby, this is your chance to grow your career in a dynamic and supportive environment.

Qualifications and Responsibilities

Bachelor's in IT, Computer Science, or related field

Experience in helpdesk or tech support

Strong knowledge of Windows/macOS, Microsoft 365

Familiar with Active Directory, remote support tools

Handles hardware/software troubleshooting, onboarding/offboarding

Maintains documentation and provides user training

Ensures IT policy and security compliance

Preferred: ITIL practices, customer service orientation

Location: Zambales (Applicants must be from Zambales or nearby.)

Start Date: ASAP

Responsibilities:

• Process BlackLine requests related to User, Journal Entry, Balance Sheet Account Reconciliation and Variance Analysis maintenance
• Respond to user queries, issues, or concerns and propose resolutions
• Create and send BlackLine reports
• Follow up and monitor provision of information required from users like account reassignment and responses on issues needed for monthly reporting
• Conduct user onboarding through trainings, calls, and/or email communication
• Perform controls related to system data feeds from/to BlackLine
• Process completion monitoring specific to Journal entry postings and Account Reconciliations
• Identify process improvements and work on projects related to BlackLine improvements or user experience enhancements
• Perform Account Recon QA testing from time to time or as needed
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements:

• Candidate must have a bachelor's degree in Accountancy or other related fields
• Must have a minimum of 3 years experience in Accounting (OTC, PTP, or RTR) with very good communication and presentation skills
• Willing to work on a mid shift and hybrid set up.

Job Title: End-User Support Engineer

Watch a quick 30-second video about this role:

About Us

We're a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our team thrives on care, innovation, integrity, and teamwork—values we live every day in how we support our clients and each other. We're looking for an exceptional End User Engineer to join our overseas team. This is a long-term career opportunity where your expertise will make a direct impact.

About the Role

We're seeking a highly experienced End-User Support Engineer with a strong MSP background supporting desktops, end users, and business applications. You'll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments.

Schedule

• Full-time role
• Standard Hours: 11:00 AM – 8:00 PM EST (flexibility possible for the right candidate)

What You'll Do

• Serve as the escalation point for desktop and end-user issues (Windows, Mac, Microsoft 365, and business apps)
• Troubleshoot and resolve advanced workstation, networking, and peripheral problems
• Manage Microsoft 365 and Azure AD environments, including security, access, and policies
• Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
• Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
• Build, maintain, and optimize standard workstation images and deployment processes
• Provide white-glove support for VIP users and executives
• Contribute to documentation, process improvements, and team knowledge sharing

What We're Looking For

• A polished engineer who can balance deep technical skill with excellent customer service
• A strong communicator who can explain solutions clearly to non-technical users
• Proactive and reliable
• Someone who thrives in the fast-paced, multi-client MSP world
• Someone who fits our team culture and core values

Requirements

• 5+ years in an MSP environment
• Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD
• Strong troubleshooting across desktops, applications, networks, and security tools
• Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)
• Excellent English communication skills — written and spoken

Why Join Us

• Competitive, above-market pay for the right senior talent
• Long-term stability in a full-time role with career growth opportunities
• Exposure to advanced tools and enterprise-level environments
• A team culture where your expertise is recognized and valued