60 End Of Life Care jobs in the Philippines

The CXC Specialist (Omni Channel) is a vital member of our Customer Experience Center team, responsible for addressing a wide range of guest inquiries and concerns across multiple channels. This includes handling post-cruise calls, loyalty program inquiries, chat, email correspondence, River, and managing social media interactions. This role focuses on delivering world-class service that aligns with our brand vision, ensuring each guest interaction is personalized and efficient while meticulously recording guest preferences and history.

Multi-Channel Support

• Handle inbound inquiries from guests, travel advisors, and shipboard personnel via phone, chat, and email, providing timely and accurate responses and resolutions in alignment with brand standards.
• Provide exceptional post-cruise support by addressing any exemplary inquiries or issues related to guest experiences.

Social Media Management

• Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms, ensuring high-quality service and productivity levels for the North America, UK, and Australia markets.
• Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms, ensuring high-quality service and productivity levels for the North America, UK, and Australia markets.

Receives and responds to complex customer service inquiries on social media as outlined in the subsections below.
General

• Constantly monitors social media platforms to identify and respond to servicing inquiries/escalations.
• Constantly monitors social media platforms to identify and execute engagement opportunities.
• Responsible for achieving individual metrics and service level agreements within departmental parameters.
• Formulates accurate and efficient responses across all social platforms in a timely manner.
• Handles situations that require the adaptation of responses, extensive research, and advanced problem-solving skills based on the information provided by the customer.
• Responsible for communicating with all relevant shipboard and shoreside departments, external vendors, and providing appropriate follow-up.
• Responsible for taking ownership of all customer concerns and ensuring a full and appropriate resolution is reached within departmental timelines.
• Facilitate appropriate compensation and resolution options based on department standards, and assist them in making exceptions to company policy, upgrades, special air arrangements, etc., while keeping aligned with the best interest of both the company and the customer. Also owns all escalated matters regardless of topic.
• Must also possess the knowledge and ability to back-up other areas of the Engagement Center departments as needed, including but not limited to escalations.
• Meet and exceed departmental targets.
• Partners with the shipboard team to create a seamless pre, in-cruise and post-cruise vacation experience.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Execution

• Review user-generated comments and posts in a quick and timely manner.
• Respond to comments, when appropriate, to foster a positive community and add value to the users' experience.
• Enforce the Social Care Guidelines as defined.

Qualifications And Education

• Understanding of popular social networks - design, functionality, users
• Proficiency in social listening tools.
• Exceptional communication skills within the team.
• Elevate attention to detail.
• Excellent verbal, written, and presentation skills.
• Proficiency in written English.
• Understanding of Customer Care guidelines.
• Bachelor's Degree preferred.
• Experience: 2 years of customer service

Financial/Quantitive Responsibilities

• The ability to issue refunds.
• The ability to offer/issue Letters of Credit up to the full value of the original booking.
• The ability to offer Onboard Credits and other Amenities.

How Has The Job Changed/Grown

• The Social Care team will be knowledgeable in all pre and post cruise job responsibilities for the North America, UK and AUS markets.
• Must also possess the knowledge and ability to back-up all other areas of the Engagement Center departments as needed, including but not limited to escalations and River expertise.
• Facilitate appropriate compensation and resolution options based on department standards, and assist them in making exceptions to company policy, upgrades, special air arrangements, etc., while keeping aligned with the best interest of both the company and the customer. Also owns all escalated matters regardless of topic.
• The Celebrity Way is an industry defining service culture of the brand's unwavering commitment to elevating every moment for our customers, guests and each other alike. It drives us to continuously pursue excellence, uphold the highest standards and foster an environment of inclusion and mutual growth. Through the Celebrity Way and in conjunction with Propelled by People we nurture a global community of passionate professionals dedicated to going above and beyond in every interaction. By delivering Consistent, Elevated, and Hospitality-driven experiences, we nurture employee and guest loyalty, forging lasting relationships and building a legacy of exceptional service that distinguishes The Celebrity Way as the benchmark in luxury hospitality.

INTERNAL/ EXTERNAL RELATIONSHIPS
Internal: including but not limited to Celebrity Engagement Center Leadership, Marketing, Global Communications, Shipboard Teams, Consumer Outreach Leadership, TS&S Leadership, Casino Leadership/Resolutions.

External: Guests (pre-cruise, post-cruise, onboard, future guests & escalated guests)

Physical Requirements

• The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation. While performing job functions, the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a PC, communicate, listen, and assess information.
• The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 to15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside and outside the office.

The CXC Specialist (Omni Channel) is a vital member of our Customer Experience Center team responsible for addressing a wide range of guest inquiries and concerns across multiple channels This includes handling post-cruise calls loyalty program inquiries chat email correspondence River and managing social media interactions This role focuses on delivering world-class service that aligns with our brand vision ensuring each guest interaction is personalized and efficient while meticulously recording guest preferences and history

Multi-Channel Support

Handle inbound inquiries from guests travel advisors and shipboard personnel via phone chat and email

• providing timely and accurate responses and resolutions in alignment with brand standards
• Provide exceptional post-cruise support by addressing any exemplary inquiries or issues related to guest experiences

Social Media Management

Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms ensuring high-quality service and productivity levels for the North America UK

• and Australia markets

Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms ensuring high-quality service and productivity levels for the North America UK

• and Australia markets

Receives and responds to complex customer service inquiries on social media as outlined in the subsections below

General:

• Constantly monitors social media platforms to identify and respond to servicing inquiries/escalations
• Constantly monitors social media platforms to identify and execute engagement opportunities
• Responsible for achieving individual metrics and service level agreements within departmental parameters
• Formulates accurate and efficient responses across all social platforms in a timely manner
  Handles situations that require the adaptation of responses extensive research- and advanced problem-solving skills based on the information provided by the customer
  Responsible for communicating with all relevant shipboard and shoreside departments external vendors- and providing appropriate follow-up
• Responsible for taking ownership of all customer concerns and ensuring a full and appropriate resolution is reached within departmental timelines
  Facilitate appropriate compensation and resolution options based on department standards and assist them in making exceptions to company policy upgrades special air arrangements etc while keeping aligned with the best interest of both the company and the customer- Also owns all escalated matters regardless of topic
  Must also possess the knowledge and ability to back-up other areas of the Engagement Center departments as needed- including but not limited to escalations
• Meet and exceed departmental targets
  Partners with the shipboard team to create a seamless pre in-cruise and post-cruise vacation experience
  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position- Employees will be required to perform any other job-related duties assigned by their supervisor or management

Execution:

• Review user-generated comments and posts in a quick and timely manner
  Respond to comments when appropriate- to foster a positive community and add value to the users' experience
• Enforce the Social Care Guidelines as defined

QUALIFICATIONS AND EDUCATION

Understanding of popular social networks - design functionality

• users
• Proficiency in social listening tools
• Exceptional communication skills within the team
• Elevate attention to detail
  Excellent verbal written- and presentation skills
• Proficiency in written English
• Understanding of Customer Care guidelines
• Bachelor's Degree preferred
• Experience: 2 years of customer service

FINANCIAL/QUANTITIVE RESPONSIBILITIES

• The ability to issue refunds
• The ability to offer/issue Letters of Credit up to the full value of the original booking
• The ability to offer Onboard Credits and other Amenities

HOW HAS THE JOB CHANGED/GROWN

The Social Care team will be knowledgeable in all pre and post cruise job responsibilities for the North America

• UK and AUS markets
  Must also possess the knowledge and ability to back-up all other areas of the Engagement Center departments as needed- including but not limited to escalations and River expertise
  Facilitate appropriate compensation and resolution options based on department standards and assist them in making exceptions to company policy upgrades special air arrangements etc while keeping aligned with the best interest of both the company and the customer- Also owns all escalated matters regardless of topic
  The Celebrity Way is an industry defining service culture of the brand's unwavering commitment to elevating every moment for our customers guests and each other alike It drives us to continuously pursue excellence- uphold the highest standards and foster an environment of inclusion and mutual growth
  
  Through the Celebrity Way and in conjunction with Propelled by People we nurture a global community of passionate professionals dedicated to going above and beyond in every interaction By delivering Consistent Elevated and Hospitality-driven experiences we nurture employee and guest loyalty forging lasting relationships and building a legacy of exceptional service that distinguishes The Celebrity Way as the benchmark in luxury hospitality

INTERNAL/ EXTERNAL RELATIONSHIPS

Internal: including but not limited to Celebrity Engagement Center Leadership Marketing Global Communications Shipboard Teams Consumer Outreach Leadership TS&S Leadership Casino Leadership/Resolutions

External: Guests (pre-cruise post-cruise onboard future guests & escalated guests)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation While performing job functions the employee is regularly required to sit stand write review and type reports compile data operate a PC communicate listen

• and assess information
  The employee may move about the office complex may travel to other office locations and may lift push pull or move 10 to15 pounds Visual requirements include distant close and color vision- and ability to adjust focus

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job The environment includes work inside and outside the office

We're Hiring 20k Signing Bonus Life Insurance Customer Service Representatives (L&A – Life Insurance)

Location: Onsite (Pasay)

Work Setup: Full-time, shifting schedules

Compensation Package:

• Base Salary: ₱15,000–₱8,000
• Plus Allowances: Total package up to ~ ,675
• ,000 Signing Bonus for September hires
• HMO + other benefits

Qualifications:

• SHS Graduate or completed at least 2 years in college
• With BPO experience (voice or related account preferred)
• Willing to work onsite and on shifting schedules
• Strong communication skills & customer service mindset

Responsibilities:

• Provide excellent customer support for Life Insurance clients
• Answer inquiries and resolve policy-related concerns
• Ensure accurate account documentation and compliance
• Work with internal teams to assist with escalations and complex issues

Why Join Us?

• Competitive salary + benefits
• K signing bonus (limited for September start dates)
• Career growth in a stable, in-demand industry

We are looking for enthusiastic and customer-focused individuals to join our team as Health Care Representatives. This role is open to fresh graduates and career shifters — no prior experience required. You will receive full training to help you succeed in assisting customers, handling inquiries, and providing excellent service.

Key Responsibilities:

• Respond to customer inquiries through calls, emails, or chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with troubleshooting and problem resolution.
• Document customer interactions and update records in the system.
• Escalate concerns to the appropriate team when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Support the team in achieving customer satisfaction and performance goals.

Qualifications:

• At least High School Graduate / Senior High Graduate or equivalent.
• No work experience required; fresh graduates are encouraged to apply.
• Good communication skills in English and Filipino.
• Basic computer literacy and ability to learn new systems.
• Strong willingness to learn, with a customer-first mindset.
• Amenable to shifting schedules, weekends, and holidays (if required).

What We Offer:

• Paid training program to equip you with the skills you need.
• Competitive salary and performance-based incentives.
• Career growth and promotion opportunities.
• Health benefits and other company perks.
• Friendly and supportive work environment.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php24,000.00 per month

Benefits:

• Company Christmas gift
• Discounted lunch
• Employee discount
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Education:

• Junior High School (Required)

Language:

• English (Required)

Work Location: In person

THE OPPORTUNITY

Our partner is a proudly Australian-owned menswear brand with over 50 locations across Australia and New Zealand, complemented by a strong e-commerce presence. Known for premium suits, coats, shirts, and accessories, the brand blends timeless tailoring with a modern Australian edge and is the official clothier to national sporting teams, including Australian soccer, cricket, polo, and Super Rugby.

As part of their continued growth, they are seeking a Customer Care Assistant to join their Manila-based team. In this role, you will play a key part in delivering exceptional customer service and sales support across online, retail, corporate, and wholesale channels.

This is a full-time onsite position based in BGC, Taguig, with work hours from 6:00 AM to 3:00 PM PHT, supporting the Australian business.

KEY RESPONSIBILITIES

• Provide customer support across online, retail, corporate, and wholesale channels.
• Manage queries, orders, loyalty enquiries, returns, and complaints.
• Assist retail teams with stock, bookings, and customer feedback.
• Handle corporate/wholesale accounts, including orders, invoicing, and client care.
• Coordinate with internal teams to ensure smooth order processing and delivery.
• Identify sales opportunities through upselling, cross-selling, and loyalty promotions.
• Support sales processes such as quotes, fittings, documentation, and after-sales care.
• Share customer insights, join training, and assist with new systems or initiatives.

SKILLS, EXPERIENCE & QUALIFICATIONS

• Bachelor's degree in Business Administration or a related field.
• Minimum 3 years' experience in customer service or sales support, ideally within the retail industry.
• Strong customer-first mindset with a track record of delivering excellent service and driving sales outcomes.
• Excellent verbal and written communication skills with a professional, confident approach.
• Highly organized, detail-oriented, and accurate in order processing, documentation, and reporting.
• Proactive team player with the ability to work independently in a fast-paced environment.
• Skilled in customer service platforms (e.g., Powerfront, Zendesk) and proficient in Microsoft Office Suite.
• Familiarity with e-commerce platforms, order management systems, and loyalty programs (ideally Shopify).

ASW OFFERS

• A Great Place to Work certified company environment.
• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, Thailand and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php27,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person

• Bachelor's Degree in Business/Office Administration
• Excellent customer service skills, interpersonal skills, communication skills, attention to detail and computer skills.

Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Healthcare Specialist Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:

• Answer inquiries regarding medical services, insurance coverage, and billing via phone calls.
• Assist patients with scheduling appointments and accessing medical records
• Verify insurance coverage and process medical claims and bills
• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction
• Achieve performance targets related to customer satisfaction and quality

Qualifications:

• High school diploma or equivalent (some college coursework in healthcare or related field preferred)
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

Job Types: Full-time, New-Grad, Permanent

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Job description

• Candidate must possess at least an Associate's or Bachelor's/College Degree in any medical-related course or equivalent.
• Required language(s): English, Filipino
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Nursing skills, Ophthalmic Skills, Customer Service Skills, Surgical Skills
• Preferably 1-4 Yrs Experienced Employee Specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent.
• Candidate must be willing to undergo Ophthalmic Care training
• Underboard/ Allied Medical also accepted for junior positions
• Willing to be assigned in Binan Laguna

Job Types: Full-time, Permanent

Pay: From Php14,610.00 per month

Benefits:

• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person