1,391 Employee Training jobs in the Philippines

Job description:

The Training Manager – Organizational Development Focus will be responsible for designing, implementing, and evaluating training programs that align with our strategic goals and promote a culture of continuous learning. This role combines hands-on training program development with strategic OD initiatives such as leadership development, performance management, change management, and employee engagement.

Key Responsibilities:

• Design, develop, and deliver engaging learning experiences (in-person and virtual)
• Assess training needs through surveys, interviews, focus groups, and consultation
• Evaluate training effectiveness and continuously improve content and delivery
• Develop onboarding and ongoing learning pathways for various roles and levels

Organizational Development

• Partner with leadership to assess organizational needs and propose OD interventions
• Lead initiatives focused on culture, employee engagement, team effectiveness, and leadership development
• Support change management efforts during organizational transitions
• Develop tools and frameworks to support performance management and career development

Leadership & Collaboration

• Serve as a strategic advisor to HR and business leaders on learning and OD best practices
• Collaborate cross-functionally to embed learning and development into business strategies
• Mentor and develop junior L&D staff, if applicable

Qualifications:

• Bachelor's degree in HR, Organizational Development, Education, Psychology, or related field
• 5+ years of experience in training, learning & development, or OD
• Demonstrated experience designing and facilitating training programs
• Strong knowledge of adult learning principles and instructional design
• Experience leading organizational development initiatives (e.g., change management, talent development)

Preferred:

• Master's degree in Organizational Development, I/O Psychology, or related discipline
• Certifications such as CPTD, Prosci, SHRM-SCP, or similar
• Experience with learning management systems (LMS) and e-learning tools
• Strong data analysis skills to evaluate program impact

Job Type: Full-time

Pay: From Php35,000.00 per month

Work Location: In person

Job Brief
The Training Specialist offers unparalleled expertise in critical customer service domains such as sales, technical support, customer engagement, and account management. This role is primarily responsible for providing end-to-end training that requires deep knowledge in areas such as customer profiling, negotiation, sales closure, and proficiency in tools, software, and hardware applications. Moreover, they excel in adult learning principles, conflict resolution techniques, facilitation skills, and content design strategies. By leveraging these competencies, they design and deliver targeted training programs that directly address business challenges, driving strategic objectives and equipping employees with specialized skills for enhanced efficiency, innovation, and competitive advantage. Their ability to create engaging and effective training materials, facilitate interactive learning experiences, and resolve conflicts within training sessions further amplifies their impact, fostering continuous improvement across key business areas.

Key Responsibilities
Facilitation:

• Show proficiency in adult learning principles to address varied training requirements, foster participant involvement, promote self-directed learning, and adjust to diverse learning preferences.
• Conduct specialized training sessions in specialized areas like sales, technical support, or leadership development, drawing on deep expertise.
• Employ advanced facilitation methods to actively engage participants and optimize learning results.

Instructional Design:

• Demonstrate proficiency in conducting Training Needs Analysis to guide strategic decision-making effectively.
• Design customized training programs tailored to specific business needs and objectives.
• Integrate advanced instructional design principles to develop compelling and impactful learning journeys.

Performance Improvement:

• Consistently track agent performance, aligning with campaign needs and key performance indicators (KPIs).
• Analyze performance metrics to pinpoint improvement opportunities in specific domains.
• Create precise interventions aimed at enhancing performance outcomes.

Performance Coaching:

• Conduct regular one-on-one feedback sessions with agents to discuss their performance, strengths, and areas needing improvement.
• Provide encouragement, motivation, and support to agents to help them overcome challenges and stay focused on achieving their performance goals.
• Provide leadership coaching to managers and team leaders to help them effectively support and develop their teams.

Capability Development:

• Develop advanced training materials and resources to build expertise in specialized areas.
• Provide personalized coaching and support to employees to enhance their capabilities.
• Demonstrate commitment to continuous improvement and ongoing learning to stay abreast of industry trends and best practices in business acumen training. Propose targeted training initiatives to tackle identified workplace challenges and foster a culture of continuous improvement.

Compliance and Reporting:

• Ensure specialized training programs comply with industry regulations and standards.
• Generate detailed reports on training outcomes and impact on business performance.

Quality Assurance:

• Implement rigorous quality assurance measures to ensure the accuracy and effectiveness of training content and delivery.
• Continuously evaluate and refine training programs to maintain high standards of quality.

Collaboration and Communication:

• Collaborate with cross-functional teams to integrate specialized training initiatives into broader organizational strategies.
• Communicate effectively with stakeholders to ensure alignment of training objectives with business goals.

Professional Development:

• Stay at the forefront of industry trends and advancements in specialized areas of expertise.
• Pursue ongoing professional development opportunities to enhance skills and knowledge in specialized domains.

Qualifications

• Bachelors degree of a 4- or 5-year course.
• Preferably at least 3 years of training or teaching experience in the Contact Center industry Customer service or its equivalent for a designated customer base.
• Extensive experience and expertise in customer service, leadership training, and quality assurance.
• Exhibit robust business acumen by delivering tangible, measurable results through training initiatives that connect training objectives to Business Outcomes.
• Highly skilled in learning management systems and proficient in Microsoft software applications or Google Workspace tools.
• Proven track record in designing and delivering specialized training programs that drive business results.
• Demonstrate capability to collaborate seamlessly with cross-functional teams and forge robust relationships with stakeholders across all organizational hierarchies.
• Exhibit leadership abilities and a proactive approach to problem-solving.
• Ensure reliability and dependability through consistently adhering to training session schedules, deadlines, and stakeholder commitments.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

About SVC:
Select VoiceCom
is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say,
"I work at Select VoiceCom, and think it's a great place to work"
The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at
Select VoiceCom
today and join the growing
SVC
family. You wont regret it

Check out our Facebook page:

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.

How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from
Monday to Friday
anytime between
9AM-9PM
.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online
If shortlisted, our recruitment team will reach out to you within
1-7 working days
. Due to the volume of applications we receive every day,
only shortlisted candidates will receive a phone call for an interview
anytime between 8
AM-11PM (Monday-Friday)
.

Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careers

Our Clinicians and Associate advocates for better patient care while enjoying these benefits:

• HMO on Day 1 with 2 dependents upon regularization
• Group Life Insurance
• Highly Competitive Salary
• Complexity Allowance
• Annual Salary Increase
• Quarterly Performance Bonus
• Service Incentive Leave (SIL) with Leave Conversion
• Work-Life Integration
• Advanced Technology for Medical Coding
• Certificate Renewal Coverage (*)
• Get Visa Sponsorship & Work Abroad (*)

*Terms and Conditions Apply

The responsibilities of a Training Specialist are as follows:

• Developing, implementing and evaluating Shearwater Health training activities
• Plans, assesses, organizes, coordinates, conducts and evaluates all SWH training programs and activities. These include New Hire Training, Compliance Trainings, Refresher Courses, Specialty Trainings, Continuing Educations, Cross-Trainings, etc.
• Creates interactive and effective training presentations. Creates documents for, maintains and organizes Shearwater Health Training Library
• Works with the Operations and Quality Assurance teams to analyze performance feedback and resolve issues

Required Qualifications:

• Must have an active local RN license
• Must have at least a year of Inpatient Coding experience with an active Coding Certification to any of the following: CPC/CIC/CCS
• Preferably with teaching experience in any industry

Job Type: Full-time

Pay: Php65, Php80,000.00 per month

Benefits:

• Pay raise

Work Location: Remote

The Training Officer will design, implement, and oversee training programs for retail staff across all store locations. This role ensures that employees have the skills and knowledge needed for excellent customer service, sales achievement, inventory processes, and adherence to company policies.

Key Responsibilities:

• Develop and deliver training programs
• Conduct training sessions and coach store leaders to ensure consistent training delivery.
• Assess training needs and evaluate program effectiveness, making improvements as needed.
• Collaborate with HR and Operations to align training with company goals.

Qualifications:

• Bachelor's degree in HR, Education, Business, or related field.
• 3-5 years of experience in retail management or training, preferably in multi-store settings.
• With knowledge in ADDIE Instructional design model
• Strong communication and organizational skills.
• Willingness to travel to store locations as needed.

Must be amenable to work in Binondo Manila

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Role Details

Type of Support:
Training

Work Schedule:
10pm - 7am Manila

Work type and Location:
Full Onsite, Taguig (McKinley)

Expected start date:
ASAP

About Us

PartnerHero
and
Crescendo
have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core.
Powered by Crescendo, PartnerHero
connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

Are you passionate about training? Our business is growing, and we are expanding our support for the company's operations training goals. A successful
Dedicated Training Specialist
will ensure that the training goals of Partners are supported and achieved. You will support onboarding and enhance the competencies of our associates by designing and conducting training programs that will boost employees' workplace performance in alliance with the Partner's core values. When requested, you will also train the Partner's new hire training classes and/or refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.

What You'll Do:

• Assisting in creating interactive and engaging instructor-led and online training courses
• Effectively communicate complex concepts related to trust and safety on social media platforms.
• Revising, updating, and maintaining training courses
• Contributing to online instructional design and development standards
• Adhering to Partner brand, image, and style guidelines in training asset development
• Utilizing best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
• Scheduling and delivering standard training plans on a defined timeline for Partners and the staff in a virtual environment
• Maintaining current knowledge of Partners' products
• Showing understanding and demonstrating proficiency with various teams' processes and procedures for successful training of staff
• Conducting training evaluations on specified Partner Success teams providing feedback to staff and management

What We Expect From You:

• Fundamental understanding and ability to apply adult learning principles
• Ability to meet tight timelines
• Ability to quickly learn and absorb partner culture, processes, and policies
• Strong presentation and technical writing skills
• Experience designing training programs
• Demonstrated knowledge of instructional design tools
• Ability to produce thorough and complete documentation
• Ability to work independently as well as a contributing team member
• Excellent listening skills and a commitment to communicate clearly, completely, and on time
• Excellent time management and organizational skills
• Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
• Ability to partner with quality evaluators and develop strategies to support staff development opportunities
• Willingness to accept coaching to remove barriers to effective working relationships
• Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption

What You Will Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact (email protected).

Responsibilities:

• Assists in identifying the training and development needs of the Company, coordinates and delivers corporate training programs of the Company
• Creates, update and improves training procedures/programs to fulfill company and employee's specific needs to improve job skills.
• Presents training and development programs thru group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments and retraining requirements.
• Evaluates program effectiveness through assessments, surveys and feedback.
• Maintains knowledge of the latest trends in training and development.

Qualifications:

• Graduate 0f any four-year course related to Psychology, Human Resource, Business or related fields
• At least 2-5 years of experience training and development
• Experience in Instructional Design and creating effective learning materials
• Strong Communication and Coaching skills with ability to work collaboratively and think strategically
• Excellent organizational and project management skills
• Can start ASAP

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person

Company Description

Fifty years ago in New Orleans, Louisiana, a taste sensation was born. What began with one small restaurant and one big idea turned into a craze that swept the nation and the world.

It all started when Alvin C. Copeland Sr. opened "Chicken Run" in the New Orleans suburb of Arabi, serving traditional Southern-Fried Chicken. After several months of lackluster performance, he reopens the restaurant as "Popeyes" named after the famous character "Popeye Doyle" in The French Connection movie.

Fast forward to 2019, America's favorite chicken chain, Popeyes, officially opens its first restaurant at ArcoVia City, in Pasig, Philippines. With this launch, diners can now get a taste of the much talked-about signature fried chicken that's juicy, not greasy, made fresh daily and is packed with Cajun-inspired flavors from Louisiana, USA. Also on the original menu are Popeye's classics such as honey biscuits, Cajun fries, Cajun rice, and chicken tenders.

As we conquer the city with the opening of our 48th store and counting, we are excited to welcome new members to our growing family. At Popeyes, we believe that our success is driven by the talent and dedication of our team members.

Role Description

As a Training Specialist for the food service industry, you will be responsible for designing, delivering, and evaluating training programs for restaurant and food service personnel. Your primary goal is to enhance the skills, knowledge, and performance of employees to improve customer satisfaction and operational efficiency.

Minimum Qualifications

• Bachelor's degree in Hospitality Management, Culinary Arts, Education, or a related field (or equivalent work experience).
• Previous experience in the food service industry, preferably in a training or management role.
• Knowledge of food safety regulations and industry best practices.
• Strong communication, presentation, and interpersonal skills.
• Proficiency in using training software and technology.
• Excellent organizational and problem-solving abilities.
• Must have excellent oral and written communication skills;
• Willing to work on-site

Overview:

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing:
  • Creates lesson plans for training delivery;
  • Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
  • Prepares materials and resources for training delivery;
  • Reserves training room and equipment;
  • Checks equipment and networks for functionality and access;
  • Reviews and masters all content and activities for instruction.
• Training Delivery:
  • Provides clear instruction using a variety of techniques and activities;
  • Enforces adherence and attendance of participants;
  • Maintains a positive learning environment;
  • Evaluates learning and mastery of content, skills and procedures;
  • Provides feedback and guidance to learners;
  • Enforces company rules and policies during training hours.
• Training Reports:
  • Completes daily, weekly, and end of training reports and submit to all pertinent parties;
  • Signs off trainees with individual reports to the operations supervisor;
  • Records and explains training attrition;
  • Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis:
  • Partners with QA to determine areas of opportunity in CSR performance;
  • Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
  • Recommends training initiatives to support operations in surpassing KPI's and metrics;
  • Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge:
  • Takes calls meeting the account weekly quota;
  • Performs quality audits to meet the account weekly quota;
  • Attends calibration sessions;
  • Reads all new processes and procedures provided by the client and/or operations;
  • Receives refresher training as necessary;
  • Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities:
  • Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
  • Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
  • Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
  • May contribute to the design of training events and learning solutions;
  • Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
  • Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

Process complex insurance tasks, implement new tasks and/or manage existing tasks without supervision, perform auditing and trouble-shooting to achieve compliance requirements, manage and conduct training, and be responsible for meeting quality, quantity, and time deadlines. Identify client needs, propose solutions and communicate with the client via email or con-call to build the client relationship. Analyze operation problems and tailor actions to optimize operation.

Training

• Set up a training plan, manage the training process and deliver the training.
• Coach the Jr. Trainer on the training.

Operation Optimization

• Analyze operation problems, notify related parties and propose solutions.
• Develop procedures and ensure the implementation meets compliance requirements.
• Set up the task structure and new task information.
• Assist with output conversion.

Auditing and Trouble-shooting

• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions.
• Perform timely trouble-shooting.
• Ensure the unit/team meets the compliance requirements.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Work Location: In person