8,437 Employee Support jobs in the Philippines

JOB DESCRIPTION

Join our team to deliver personalized and frictionless HR experiences. Be instrumental in supporting HRBAs and their clients across key people agenda activities. Unlock your potential with us and make a difference from Hire to Retire.

Job Summary:

As an HR Advisory Support Associate within the Ask JPMC team, you will play a pivotal role in providing essential support and partnership to HRBAs and their clients across various people agenda activities. Collaborating closely with HRBAs, you will execute strategic initiatives, deliver HR analysis, and enhance HR operations, policies, and processes. This position is responsible for delivering data insights to empower HRBAs in executing the organization's people strategy. Additionally, you will coach and advise managers on critical HR topics, including talent management, performance, compensation, and employee engagement.

Job Responsibilities:

• Coach and advise managers, employees, and aligned HRBAs on general queries relating to various HR topics and provide support to HR Business Advisors where required.
• Conduct data analysis, including people and diversity metrics, demographics, attrition, and ad hoc reporting. Participate / Lead any systems review designed to optimize data collection and reporting. Act as reports escalation point for the HR Business Advisors where required.
• Participate in process re-engineering and cost-saving projects, as well as support key HR initiatives such as the employee opinion survey and business divestitures.
• Utilize existing resources (e.g. SharePoint, etc.) to enhance and / or automate service delivery.
• Proactively analyzes and identifies key HR metric trends and actions
• Support HR Business Advisors in developing presentations and content for management meetings and strategic people discussions as needed.
• Observes risk and control policies and practices, anticipates and escalates risk matters promptly, and appropriately engages HRBAs, managers, Employee Relations (ER), Corporate Compliance, EAP, Legal or other firm-wide groups as required.
• Ensure compliance with all applicable controls, policies, and procedures.
  Displays a commitment to self-development; gradually increases knowledge of the business, HR policies and processes, and assume more complex work over time across varied HR projects and initiatives; monitors personal development plan using HR tools; takes ownership and responsibility for personal and professional growth and career.

Required qualifications, capabilities, and skills:

• Minimum of 5 years' experience as a Business Analyst, HR Generalist, or in HR-related/analytics roles.
• Proven experience in consulting, client engagement, and project execution, with a focus on data and analytics.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong communication skills, capable of engaging with all management levels and diverse business functions.
• Client-focused team player with professionalism, urgency, and adherence to firm values like integrity and confidentiality; knows when to escalate issues.
• Ability to influence stakeholders and navigate ambiguity.
• Strong understanding of client business needs, proactively addressing and exceeding expectations.
• Critical thinking and analytical skills to identify issues, develop solutions, and mitigate risks.
• Excellent problem-solving and decision-making abilities.
• Effective time management, capable of handling multiple tasks simultaneously.
  Willingness to work onsite in Bonifacio Global City, with flexibility for mid-shift core hours as needed.

Preferred qualifications, capabilities, and skills:

• Bachelor's Degree in Business, Human Resources Management, or equivalent HR experience preferred.
• Experience with visualization design tools such as Tableau, and hands-on skills and experience in Alteryx Designer, Alteryx Server, and the tools with Alteryx, will be an advantage
• Knowledge and experience in Project Management and / or Lean & Six Sigma (i.e. DMAIC, PDCA, 7QC, VSM, etc.)
• Knowledge and understanding of HR systems
• Knowledge and understanding of programming languages and applications (i.e. Structured Query Language (SQL), Hypertext Markup Language (HTML), etc.)
  Experience working in a matrix organization is an advantage.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Driving Excellence, One Space at a Time

Our client is the UK's leading car park operator, managing over 200,000 spaces across 600+ locations including airports, city centers, and rail stations. Beyond scale, they've earned People's Parking and Park Mark awards for safety, accessibility, and customer experience, and hold a Best Companies accreditation for their commitment to workplace culture. With green energy initiatives and smart solutions like ANPR and a top-rated mobile app, they've transformed parking into a seamless, sustainable, and customer-first service trusted by millions.

Job Description

As an HR Support, you will play a vital role in preparing essential HR documentation, managing complex spreadsheets, and supporting processes that impact employee transitions. This role combines administrative expertise with people-focused precision to ensure accuracy, compliance, and care.

Job Overview

Employment type: Project-Based (1 year)

Shift: Mid Shift, Weekends Off (Mon–Tue onsite: 1 PM–10 PM, Wed–Fri WFH: 2:30 PM–11:30 PM)

Work setup: Hybrid, Ortigas

Salary: PHP 35,000 to PHP 40,000

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1–3 years of experience in a fast-paced administrative position, ideally HR-related
• Strong Microsoft Office skills with advanced Excel proficiency (certification required)
• Exceptional customer service skills
• Prior experience using ADP IHMC
• Tech-savvy, with an interest in systems, data, and analysis

Skillset:

• Exceptional customer service skills – professional and confident in communication (face-to-face, phone, and written)
• Ability to maintain confidentiality regarding all colleague matters (written and spoken)
• Able to work flexibly with a "can-do" attitude and a hands-on passion for HR Operations
• Able to work at a fast pace and meet tight deadlines
• Proactive and trustworthy with a strong work ethic
• Quick learner with strong attention to detail
• A dependable team player with emotional intelligence
• Must hold an advanced Excel qualification

Personal attributes: Growth Mindset, Resilience, Integrity, Accountability

Your Daily Tasks

• Prepare templated HR letters related to restructuring, redundancy, and TUPE
• Send bulk emails using Mail Merge
• Maintain complex spreadsheets, including redundancy calculations
• Track and manage activity logs in Excel for TUPE/Restructure
• Support ad hoc duties as required in line with the role's level and scope
• Perform other responsibilities that may be assigned within the scope of the role

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

The HR Specialist - Recruitment, Onboarding, and Offboarding is responsible for executing the day-to-day activities involved in attracting and hiring new talent, providing a seamless onboarding experience for new employees, and managing the offboarding process for those leaving the company. This role ensures that all processes are carried out efficiently, professionally, and in compliance with company policies and Philippine labor laws. The HR Specialist plays a vital role in supporting the company's growth by ensuring a positive experience for both incoming and outgoing employees.

Qualifications:

● Bachelor's degree in any field.

● At least 3 years of experience in Payroll, HRIS and Data Management, with at least 2 years in a supervisory or team lead role.

● Strong knowledge of Philippine labor laws and tax regulations.

● Proficiency in payroll software, HRIS platforms, and data management tools.

● Excellent analytical, problem-solving, and organizational skills.

● Strong attention to detail and accuracy.

● Excellent communication and interpersonal skills.

● Ability to handle confidential information with discretion.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Work Location: Hybrid remote in Mandaluyong

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Help customers with airline ticket bookings, seat reservations, and reservation modifications.
• Respond to questions about airline services, special assistance, and travel requirements.
• Accurately input and update information in real time.
• Handle booking issues, such as scheduling conflicts or reservation errors.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Address customer complaints, offer solutions, and follow up.
• Manage account changes, upgrades, cancellations, and refunds.
• Stay updated on products and promotions to inform customers.
• Follow company policies on calls, privacy, and quality.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Offer precise details regarding products, services, order progress, shipping, returns, and refunds.
• Keep track of orders and proactively update customers on any delays or concerns.
• Stay informed about platform updates, new features, and best practices to deliver knowledgeable support.
• Monitor and analyze customer inquiries, feedback, and complaints to identify patterns and areas for enhancement.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Work Location: In person

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

At our AskHR Department in Medtronic, we focus on providing employees with a single point of contact for all their HR questions and we support HR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms.

AskHR HR Employee Support Representatives are directly involved in providing customers with accurate, consistent, and timely responses to their questions and issues regarding HR policy, transactional and technology needs in an always evolving working environment.

For this role, you are required to work from Manila office 2 days a week, the rest is work from home. Medtronic does not cover the cost of relocation to Manila, Philippines.

Responsibilities may include the following and other duties may be assigned:

• You will be responsible for performing administration processing of transactions, data input and verification of required documentation, identifying, navigating, researching and troubleshooting HR transactional processes related to employee life cycle processes.
• Perform daily operations whilst adhering precisely to the defined Work instructions & FAQs for your ELC Team providing answers to customers on a range of topics from HR policies, Payroll, Benefits and many more
• Flag problems and work on A3s as per the DMAIC model
• Actively participate in daily meetings
• Support customers on email, phone & live chat
• Build connections with HR Centers of Expertise and get involved with HR projects as they arise and build your own career.
• Assist with a wide variety of general administrative projects, providing technical and highly skilled clerical support.
• Actively contribute to our continuous improvement culture that gets everybody engaged every day in solving problems to improve the value we provide to our customers.

Required Knowledge and Experience:

• Fluent in Japanese and English language (verbal and written)
• 1-3 years relevant experience. Customer service experience will also be considered.
• You will demonstrate critical thinking, ability to collaborate and create alignment, generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
• You are a strong problem solver with the ability to handle multiple competing priorities.
• You like to work in a team environment and can also work using your own initiative.
• You have strong attention to detail and have a technical aptitude possessing strong computer skills such as Excel, Word, Powerpoint etc
• Interest in further developing within an international HR Shared Service environment and can work effectively and proactively on cross-functional teams.
• Proven experience in managing customer interactions, delivering solutions to complex inquiries, and maintaining a high standard of professionalism.
• Experience with HR systems: Workday, ServiceNow, Recognize System, Cornerstone.
• Experience or practice in Systems Thinking and Coaching
• Basic understanding of MOS Principles, Cell Operating System, and record in A3/DMAIC is an advantage.
• Graduate of Bachelor's Degree.

As an HR Support, you will be responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development and other HR related topics.

Qualifications:

• At least 1 yr of any HR facet experience
• Must have a good communication skill
• Willing to work onsite in BGC on a night shift schedule
• Must be immediate joiner
• Must have complete requirements on hand: TOR, diploma, SSS Employment History, and Payslip or any proof of compensation from current/previous company.

Job Types: Full-time, Permanent

Pay: Up to Php50,000.00 per month

Experience:

• HR: 1 year (Required)

Work Location: In person

We're hiring an HR Support Staff to assist in day-to-day HR operations and ensure smooth execution of core HR functions.

• Provide administrative support in compensation and benefits processing
• Assist in recruitment coordination – job postings, interview scheduling, and candidate tracking
• Support employee relations by helping manage employee inquiries and documentation
• Maintain and organize HR files, records, and databases

• Bachelor's degree in any course
• Experience in HR or admin work is an advantage, but fresh graduates are welcome to apply
• Strong organizational and multitasking skills
• Good communication and interpersonal skills
• High level of confidentiality and professionalism

• Supportive and professional HR team
• Opportunity to learn and grow in all areas of HR
• Competitive compensation and benefits