236 Employee Scheduling jobs in the Philippines

Job Description:

• Assist with schedule and tracker management to ensure that all schedules are generated properly
• Analyze contact trends and optimize staffing.
• Maintain accurate workforce data in NICE IEX or Calabrio/Teleopti.
• Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals
• Work closely with the Operations Team to ensure availabilities are conducive to the business needs

Job Requirements:

• A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
• Experience in NICE IEX or Calabrio/Teleopti (required).
• 2-3 years of experience as a Scheduling Specilaist in a contact center.
• Experience with workforce management systems (asset)
• Advanced knowledge of Microsoft Excel (asset)
• Strong analytical, problem-solving, and organizational skills.
• Knowledge of contact center operations, functions and business processes
• Strong organizational skills and the ability to follow through on projects

• Plan and maintain work schedules and routes for technicians which ensure smooth day-to-day operations and maximized revenue
• Assign jobs based on skills, location, urgency, and availability
• Monitor job progress and provide real-time updates to customers and staff
• Adjust schedules as needed to resolve conflicts, delays, cancellations, and urgent requests
• Act as a central point of contact between clients, technicians, operations, other schedulers, sales, and management via constant phone calls, DMs, texts, emails, and internal notes
• Ensure compliance with service-level agreements and company standards

• Experience as a dispatcher, scheduler, or coordinator (field service scheduling experience preferred)
• Strong organizational and problem-solving skills
• Articulate, Pleasant, and Shrewd in client communications
• Proficiency with google suite, Hubspot, and FSMs/Dispatching softwares
• Ability to work under pressure and handle multiple priorities

• 40 hours per week
• Monday to Friday
• 9AM - 6PM Eastern Standard Time Zone

• $5-$6USD/hour
• HMO coverage after 1 year of employment.

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Job Description

THE OPPORTUNITY

Join our client, one of USA's leading independent medical examination provider companies, serving insurance carriers, employers, third party administrators and the legal profession with personal service and quick referrals to a national network of over 15,000 experienced, independent and highly credentialed medical examiners. As they continue to expand, they are looking for a Scheduling Coordinator to join their team and play a key role in scheduling and coordinating appointments with physicians.

In this role, you'll be responsible for scheduling examinations through the system, doctor's portals, and over the phone with physicians' offices. You will maintain consistent communication to confirm appointment details and ensure all ancillary services are arranged as needed.

This position requires daily onsite work at our BGC office, aligned with US Eastern Time hours: 8:30PM to 5:30AM PHT.

KEY RESPONSIBILITIES

• Schedule examinations through the system database, doctor portals, and over the phone with physician offices.
• Confirm appointment dates and times with physicians' offices.
• Maintain professional communication with physicians and staff.
• Coordinate ancillary services when necessary.
• Provide scheduling support to other offices as required.
• Ensure accurate data entry and documentation of scheduling activities.

SKILLS, EXPERIENCE & QUALIFICATION

• Minimum of 2 years' experience in voice or administrative support, ideally within the medical or healthcare industry.
• Proficient in handling high-volume calls and providing administrative support.
• Minimum typing speed of 35 WPM.
• Excellent verbal and written communication skills in English.
• Highly organized, with effective time management skills and the ability to meet tight deadlines.
• Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
• Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

ROLE SUMMARY

Our client is looking for a Scheduling Coordinator who loves to interact with people and help take care of the client's day-to-day technical needs. You should have an upbeat personality with a genuine desire to help others. A strong sense of urgency and drive to get things done is a must. Finding joy in helping clients and teammates succeed is what the company is all about, and a requirement for any new additions.

This role should be filled by a growth-minded individual who thrives in a fast-paced environment and challenges.

WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Act as the first point of contact with the customer for all types of service requests
• Answer inbound calls and redirect to technical resources
• Coordinate all support groups to ensure maximum utilization of support technicians
• Pre-process service requests as they arrive through email, manual entry, or direct call-in
• Utilize technology platforms to schedule remote and field technicians
• Monitor resource schedules to ensure prompt time entry on service requests
• Communicate with customers as required by keeping them informed of incident progress, notifying them of impending changes, and agreeing on outages
• Improve customer service, perception, and satisfaction
• Ensure fast turnaround of customer requests
• Escalate service requests that cannot be scheduled within agreed service levels
• Report the utilization of support resources and successful completion of service requests to the service desk manager
• Enter time and expenses as they occur
• Complete assigned training materials and online tutorials

QUALIFICATIONS:

• A bachelor's degree in the related field is preferred
• 2 or more years of customer service experience
• Strong computer aptitude, which includes expertise with Microsoft 365 applications
• Experience in a multi-client environment
• Passion for teamwork, fun, and exceptional customer service
• Professional and dependable demeanor
• Self-motivated with the ability to work in a fast-moving environment

Note: Only candidates with experience in WellSky and home care scheduling will be shortlisted.

About CarePro Solutions

At CarePro Solutions, we are a dedicated team of skilled virtual assistants from the Philippines, passionate about supporting home and health care agency owners in delivering exceptional services to the elderly and individuals with disabilities. Our mission is to provide top-tier, cost-effective solutions that streamline operations and drive business success.

We take pride in our core values:

• Integrity – We do the right thing, even when no one is watching.
• Compassion – We treat our clients, their patients, and our team members with kindness, respect, and empathy.
• Excellence – We aim for exceptional performance in every task, no matter how small.

Position Summary

We are looking for a Scheduling Coordinator VA with strong experience in home care scheduling/rostering. This role plays a key part in ensuring caregiver coverage while maintaining clear communication with both clients and internal teams.

Key Responsibilities

• Coordinate caregiver schedules and resolve shift gaps promptly
• Communicate effectively with clients and staff regarding scheduling needs
• Maintain and update databases using WellSky or similar platforms
• Prepare daily and weekly reports as required
• Provide administrative support to ensure smooth daily operations

Qualifications

• At least 1 year of experience in home care rostering
• Familiarity with WellSky (preferred)
• Excellent spoken and written English with a neutral accent
• Strong organizational and multitasking abilities
• Demonstrated reliability and accountability in a remote work setting
• Must be able to work PST hours

What We're Looking For

We value team members who:

• Show integrity through honesty, ownership, and dependability
• Act with compassion, treating each interaction with care and empathy
• Strive for excellence in quality, communication, and execution
• Are self-motivated, detail-oriented, and eager to grow within a supportive team
• Want to make a meaningful impact in the lives of others

Why Join CarePro?

• Work 100% remotely with a passionate and supportive team
• Enjoy a competitive compensation package
• Be part of a growing organization with purpose and heart
• Opportunities for growth and leadership roles
• Recognition for excellent work and contributions

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Work from home

Application Question(s):

• Are you comfortable working full-time during U.S. Pacific Standard Time (PST)?
• How would you rate your spoken and written English communication skills? (Excellent, Good, Fair, Needs improvement)
• Do you have a reliable computer and stable internet connection suitable for remote work?
• Are you currently employed or working with another client?
• Can you start ASAP once hired?

Experience:

• home care scheduling: 1 year (Required)
• WellSky: 1 year (Preferred)

Work Location: Remote

Application Deadline: 09/03/2025

Expected Start Date: 09/08/2025

Generates schedules for the assigned programs / campaigns, ensuring adherence to service goals and Client requirements.

• Provide agents with a working schedule for the business week, incorporating all Client requirements (i.e. retraining, call backs) as well as forecasting and scheduling assumptions.
• Analyzes volume arrival and other pertinent patterns by gathering data from WFM tools.
• Staffs the appropriate number of agents at the proper time based on recent / historical call arrival patterns. Addresses issues or discrepancies with the Client's own call arrival patterns against the account's / program's actual arrival patterns for the site.
• Regularly monitors trends and flags any changes that may impact resource allocation.
• Recommends solutions to scheduling conflicts and / or special scheduling requests.
• Coordinates with Operation POCs for activities (i.e. phone, non-phone) that need to be scheduled.
• Gathers, compiles and processes all headcount reports, leave and schedule requests.
• Provides the program with realistic schedules based on current manpower resources and performance.

Required skills + qualities:

• Bachelor's Degree
• At least one (1) year Workforce Management experience within the call center / customer service industry
• Basic knowledge of workforce management processes, concepts and principles (i.e. staffing projections, scheduling, service level analysis, metrics monitoring).
• Prior knowledge of client specifics (i.e. nature of account, metrics) preferred.
• Working knowledge of call center operations and organization.
• Proficiency with MS Office applications (i.e. MS Word, Excel) as well as call center-specific software and applications (i.e. Baleen, BluePumpkin, CentreVu).
• Basic knowledge of Business Planning, Corporate Planning, and / or Manpower Scheduling preferred.

Remote | Full-Time | Starting Rate: $5/hr USD | Latin & South America

Who You Are:

You're a logistics-loving, people-first problem solver who thrives on turning chaos into order. You love puzzles, can think on your feet, and genuinely enjoy helping others succeed. You value consistency, communication, and compassion, and you don't let things fall through the cracks.

You're organized but flexible, detailed but warm, and can handle moving pieces without losing the big picture. If people have called you a "calendar wizard" or a "systems ninja," we want to meet you.

Core Responsibilities:

• Manage and update schedules for therapy staff (SLPs, ATs) across multiple locations
• Communicate directly with clients and families to offer/rearrange appointment times
• Track and monitor cancellations, reschedules, and makeup sessions
• Maintain therapist availability blocks, time-off requests, and caseload priorities
• Coordinate with admin, billing, and clinical leadership to ensure scheduling aligns with authorizations and productivity goals
• Use Practice Pro (or similar scheduling software) to input and adjust data in real time
• Proactively identify and fill open appointment slots
• Send confirmation texts/emails to clients when needed
• Keep pulse on provider-client relationships to ensure continuity and match fit
• Report when we need to hire because all spots are filled and we have a waitlist

You'll Thrive in This Role If You:

• You see schedule gaps and think, "Ooooh, I know what to do here."
• You don't give up after the first "no." You look for win-wins.
• You can say "no" with kindness and redirect with grace.
• You take ownership and follow through without being chased.
• You know when a client or staff member needs patience vs. urgency.
• You track 20+ therapists, reschedules, cancellations, and caseload needs without dropping a beat.
• You see yourself as the glue that keeps things running. You feel good making others' days easier.

Bonus Points (Not Required):

• Experience with Practice Pro or similar scheduling/EHR platforms
• Familiarity with speech therapy, occupational therapy, or special education
• Understanding of insurance authorizations and productivity metrics

DUTIES & RESPONSIBILITIES:

Analyzes and summarizes operational data for management. Works in collaboration with Scheduling Lead/Advisor/ Supervisor to continuously improve, streamline and automate procedures and data manipulation necessary for required scheduling outputs. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Resource Planning. Consolidate efforts across WFM driving innovation and an enterprise approach for one-stop shop solutions where possible.

Key Responsibilities:

• Generate daily, weekly, and monthly schedules using WFM software.
• Create and improve time-off allowance measures and allotments, effective analysis of accruals versus utilization to better inform Long Range parameters.
• Proactively highlight and provide comprehensive reports related to off-production risks/opportunities.
• Create model that effectively computes relevant inputs to provide accurate new hire & new client schedules; continually enhance accuracy of output.
• Execute PTO, Holiday & Shift Bidding.
• Execute plan for observed and non-observed holiday schedules.
• Utilize business product knowledge and efficient procedures to execute scheduling plans to meet Short Range forecast requirements, achieve optimal schedule efficiency and close any gaps
• Contribute to feedback loop for improvement in processes and procedures.
• Create standard SOP's related to job role and to drive process improvement.
• Identify opportunities and participates in implementing improvements related to scheduling and staffing functions.
• Process updates submitted by internal customers within department turnaround time expectations of less than 48 hours.
• Provide excellent customer service and recommendations for self-service alternatives as applicable.
• Provide end to end support for relevant internal clients. Clients/customer teams requiring limited WFM support.
• Perform audits, create, and maintain key WFM platform elements such as work patterns, skill assignments, and org alignments.
• Process task management requests for delivery through Intradiem and provide frequent updates on progress towards completion.
• Monitor schedule efficiency and make recommendations for improvements.
• Acts with a sense of urgency
• Ensures attention to detail
• Additional duties as assigned

General Safety and Security

• Protects the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions.

COMPETENCY REQUIREMENTS:

• Strong analytical and technical skills.
• Innovative thinker with strong communication skills
• Proven ability to perform in-depth data analysis and present insights in a clear manner
• Ability to adapt in a dynamic work environment, learn quickly, contribute solutions
• Ability to prioritize and meet timelines and deadlines
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

OTHER REQUIREMENTS:

• Bachelor's degree preferred
• At least 2 years relevant experience
• Workforce planning analysis in an operations environment preferred
• Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)
• Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc.)
• Demonstrated knowledge/experience with SQL, Microsoft BI, C++ or other AI language for numerical data processing

Job Title: Scheduling Coordinator – Residential & Commercial Services

Location: Remote (Arizona Time Zone)

Salary: $5/hr

Employment Type: Full-Time

About Us:

We are a premier General Contractor specializing in HVAC, Electrical, Plumbing, and Handyman services in Arizona. Known for delivering exceptional residential and commercial services, we pride ourselves on Best-in-Class Service and a positive, growth-oriented culture. Join our team for an exciting opportunity to thrive in a supportive, fast-paced environment.

Schedule:

Training (First 2 Weeks – AZ Time):

• Sun: 11:00 AM – 9:00 PM
• Mon: 4:30 PM – 11:00 PM
• Tue–Thu: 5:00 PM – 11:00 PM
• Fri: 4:30 PM – 11:00 PM
• Sat: 10:00 AM start

Post-Training:

• Mon–Fri: 8:00 AM – 5:00 PM

Key Responsibilities:

1. Answer inbound calls promptly and professionally.
2. Provide outstanding customer service and ensure a positive client experience.
3. Schedule Estimators and Service Technicians efficiently.
4. Assign and route digital marketing leads to the appropriate business units.
5. Maintain and update organized client files.
6. Assist with pricing inquiries and respond to questions on multiple social media platforms.
7. Coordinate with internal teams to support smooth operations.

Experience & Skills Required:

1. 2+ years of administrative experience.
2. 2+ years of proficiency in Microsoft Office (Excel, Word, Outlook).
3. Familiarity with Procore, Bluebeam, Service Titan, or similar tools (preferred).
4. Excellent written and verbal English communication skills.
5. Outstanding phone etiquette and customer service skills.
6. Strong organizational, multitasking, and time management skills.
7. High attention to detail and accuracy.
8. Ability to work independently and collaboratively.
9. Flexible and adaptable to changing schedules or priorities.
10. Problem-solving skills to handle complex issues efficiently.

How to Apply:

Send your application to

with the subject line:

JobStreet Applicant | Scheduling Coordinator | (Your Full Name)