62 Employee Scheduling jobs in the Philippines

REQUIREMENTS:

· Male/ Female

· Bachelor's / College Degree of any related course.

· At least 1 year of working experience in the Clerical/ Administrative Support.

GENERAL SKILLS

· Has the ability to manage time and prioritize tasks.

· Proficient in using MS OFFICE and Databuild.

· Organize and orderly.

· Good coordination and communication skills.

JOB DESCRIPTION

· Raise additional orders as requested by Supervisors.

· Check material and subcontractor invoices sent by Accounts (Perth) and raise additional orders if necessary.

· Perform other duties and responsibilities that may be assigned by the management.

THE OPPORTUNITY
Join our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower healthcare costs, and strengthen overall risk management practices. As they continue to expand, they are looking for a
Scheduling Coordinator
to join their team and play a key role in scheduling and coordinating appointments with physicians.

In this role, you'll be responsible for scheduling examinations through the system, doctor's portals, and over the phone with physicians' offices. You will maintain consistent communication to confirm appointment details and ensure all ancillary services are arranged as needed.

This position requires daily onsite work at our BGC office, aligned with US Eastern Time hours: 8:30PM to 5:30AM PHT.
Key Responsibilities

• Schedule examinations through the system database, doctor portals, and over the phone with physician offices.
• Confirm appointment dates and times with physicians' offices.
• Maintain professional communication with physicians and staff.
• Coordinate ancillary services when necessary.
• Provide scheduling support to other offices as required.
• Ensure accurate data entry and documentation of scheduling activities.

Skills, Experience & Qualification

• Minimum of 2 years' experience in voice or administrative support, ideally within the medical or healthcare industry.
• Proficient in handling high-volume calls and providing administrative support.
• Minimum typing speed of 35 WPM.
• Excellent verbal and written communication skills in English.
• Highly organized, with effective time management skills and the ability to meet tight deadlines.
• Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
• Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

Hiring Filipino and Philippine-based professionals only

Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).

Visit our website: 

Job Summary:

We are looking for a Driver Scheduling & Routing Coordinator to join our growing operations team. This role is key to building efficient driver schedules, optimizing routes, and ensuring smooth coordination between drivers, operations, and management. If you are highly organized, tech-savvy, and thrive under pressure, this is the perfect opportunity to showcase your skills and grow with us.

• Work Schedule:  US Hours (EST)
• Work Setup:  Remote | Independent Contractor
• Employment Type:  Full-Time | Long-Term Opportunity
• Fixed Salary: USD 958/ Month
• Perks:  10 PTO days + HMO (after probation)
• Payout:  Semi-Monthly
• Equipment:  Self-Provided

Key Responsibilities:

Route Planning & Optimization

• Build and optimize routes for one market, creating next-day and future schedules.
• Target 15+ legs per driver per day (industry standard: 20–30; current average is lower).
• Add trips and suggestions to existing routes to maximize driver earnings and reduce deadhead miles.

Driver Engagement & Communication

• Use sales and negotiation skills to win driver buy-in for suggested routes.
• Communicate clearly and persuasively to shift drivers from self-scheduling to assigned routes.
• Track KPIs, focusing on increasing trips per driver.

Collaboration & Coordination

• Work closely with Market Operations, Driver Safety & Reliability, and other stakeholders.
• Act as an internal communicator across teams and management to align schedules and resolve issues.
• Support a dedicated routing team focused solely on route building and assignment.

Analysis & Reporting

• Collect and analyze data on route efficiency and driver performance.
• Prepare reports and presentations to management with actionable insights.
• Conduct research to continuously improve route planning and scheduling practices.

• Proven 2 years of experience in scheduling, logistics, operations, or dispatch coordination.
• Strong organization and time management skills; able to handle multiple tasks under tight deadlines.
• Excellent verbal and written communication abilities; confident in client and driver interactions.
• Skilled in negotiation, enforcement, and conflict resolution.
• Tech-savvy with the ability to quickly learn and navigate scheduling tools and software.
• Strong analytical and data presentation skills.
• High attention to detail, comprehension, and accuracy in execution.

• Results-oriented with the ability to adapt and work well under pressure.

• Strong research skills to identify new opportunities for optimization.

Job Description:

• Assist with schedule and tracker management to ensure that all schedules are generated properly
• Analyze contact trends and optimize staffing.
• Maintain accurate workforce data in NICE IEX or Calabrio/Teleopti.
• Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals
• Work closely with the Operations Team to ensure availabilities are conducive to the business needs

Job Requirements:

• A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
• Experience in NICE IEX or Calabrio/Teleopti (required).
• 2-3 years of experience as a Scheduling Specilaist in a contact center.
• Experience with workforce management systems (asset)
• Advanced knowledge of Microsoft Excel (asset)
• Strong analytical, problem-solving, and organizational skills.
• Knowledge of contact center operations, functions and business processes
• Strong organizational skills and the ability to follow through on projects

• Plan and maintain work schedules and routes for technicians which ensure smooth day-to-day operations and maximized revenue
• Assign jobs based on skills, location, urgency, and availability
• Monitor job progress and provide real-time updates to customers and staff
• Adjust schedules as needed to resolve conflicts, delays, cancellations, and urgent requests
• Act as a central point of contact between clients, technicians, operations, other schedulers, sales, and management via constant phone calls, DMs, texts, emails, and internal notes
• Ensure compliance with service-level agreements and company standards

• Experience as a dispatcher, scheduler, or coordinator (field service scheduling experience preferred)
• Strong organizational and problem-solving skills
• Articulate, Pleasant, and Shrewd in client communications
• Proficiency with google suite, Hubspot, and FSMs/Dispatching softwares
• Ability to work under pressure and handle multiple priorities

• 40 hours per week
• Monday to Friday
• 9AM - 6PM Eastern Standard Time Zone

• $5-$6USD/hour
• HMO coverage after 1 year of employment.

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Job Description

THE OPPORTUNITY

Join our client, one of USA's leading independent medical examination provider companies, serving insurance carriers, employers, third party administrators and the legal profession with personal service and quick referrals to a national network of over 15,000 experienced, independent and highly credentialed medical examiners. As they continue to expand, they are looking for a Scheduling Coordinator to join their team and play a key role in scheduling and coordinating appointments with physicians.

In this role, you'll be responsible for scheduling examinations through the system, doctor's portals, and over the phone with physicians' offices. You will maintain consistent communication to confirm appointment details and ensure all ancillary services are arranged as needed.

This position requires daily onsite work at our BGC office, aligned with US Eastern Time hours: 8:30PM to 5:30AM PHT.

KEY RESPONSIBILITIES

• Schedule examinations through the system database, doctor portals, and over the phone with physician offices.
• Confirm appointment dates and times with physicians' offices.
• Maintain professional communication with physicians and staff.
• Coordinate ancillary services when necessary.
• Provide scheduling support to other offices as required.
• Ensure accurate data entry and documentation of scheduling activities.

SKILLS, EXPERIENCE & QUALIFICATION

• Minimum of 2 years' experience in voice or administrative support, ideally within the medical or healthcare industry.
• Proficient in handling high-volume calls and providing administrative support.
• Minimum typing speed of 35 WPM.
• Excellent verbal and written communication skills in English.
• Highly organized, with effective time management skills and the ability to meet tight deadlines.
• Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
• Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

Are you a strong communicator who's passionate about delivering seamless customer experience? We're looking for a Scheduling Representative who thrives in a fast-paced environment and plays a vital role in connecting customers to the services they need.

In this role, you'll handle both inbound and outbound calls, schedule customer appointments, and resolve issues with care and efficiency. Reporting to the Team Lead, you'll also be responsible for meeting key performance goals, including Sales Per Hour (SPH) and weekly outbound conversions, while strengthening the customer's connection to the client's brand.

If you're ready to make a meaningful impact and grow in a dynamic team setting, we'd love to hear from you

What you will do as a Scheduling Representative

• Show up for assigned shifts and strictly follow scheduled lunches and breaks to maintain operational consistency.

• Provide exceptional customer service aligned with ClearSource quality standards:

• Accuracy: Deliver only correct information and consistently follow established processes.

• Connection: Build an emotional rapport with customers to strengthen their relationship with our client's brand.

• Ease: Aim for one-contact resolution, minimizing the customer's time and effort to resolve issues.

• Correspond with clinic PCCs regarding appointment cancellations and information requests.

• Manage outbound leads primarily from SB, FB, and SSM platforms.
• Update patient records and details upon request.
• Book appointments for both Sound Sleep Medical and patients.
• Receive inbound calls to assist patients with inquiries.
• Make outbound calls to patients who inquired online (ads and Facebook
• Ensure insurance questions are asked on every call.
• Confirm that a familiar voice is requested on every call for verification.
• Ask all required questions to identify potential priority Diagnostic Evaluations (DEs).
• Accurately document necessary details and notes for every patient interaction.

What We're Looking For

• High school diploma or equivalent required; additional education or relevant certifications are a plus
• At least 1 year of experience in sales, customer service, or a related field, demonstrating strong communication and persuasion skills
• Must successfully pass the English proficiency test at level B2 or higher to ensure effective verbal communication
• Typing speed of at least 40 words per minute (WPM) with accuracy, convenience using computer systems and CRM software
• Excellent verbal and written communication skills, with the ability to engage customers professionally and clearly
• Strong focus on accuracy and quality when handling customer information and sales processes
• Ability to thrive in a fast-paced environment, managing multiple tasks and shifting priorities effectively
• Proactive approach to identifying and resolving customer concerns to enhance satisfaction and retention

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization's success.

We also offer:

• Competitive salary – Get paid for doing what you love
• Medical and dental insurance (with free dependent coverage).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team

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ROLE SUMMARY

Our client is looking for a Scheduling Coordinator who loves to interact with people and help take care of the client's day-to-day technical needs. You should have an upbeat personality with a genuine desire to help others. A strong sense of urgency and drive to get things done is a must. Finding joy in helping clients and teammates succeed is what the company is all about, and a requirement for any new additions.

This role should be filled by a growth-minded individual who thrives in a fast-paced environment and challenges.

WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Act as the first point of contact with the customer for all types of service requests
• Answer inbound calls and redirect to technical resources
• Coordinate all support groups to ensure maximum utilization of support technicians
• Pre-process service requests as they arrive through email, manual entry, or direct call-in
• Utilize technology platforms to schedule remote and field technicians
• Monitor resource schedules to ensure prompt time entry on service requests
• Communicate with customers as required by keeping them informed of incident progress, notifying them of impending changes, and agreeing on outages
• Improve customer service, perception, and satisfaction
• Ensure fast turnaround of customer requests
• Escalate service requests that cannot be scheduled within agreed service levels
• Report the utilization of support resources and successful completion of service requests to the service desk manager
• Enter time and expenses as they occur
• Complete assigned training materials and online tutorials

QUALIFICATIONS:

• A bachelor's degree in the related field is preferred
• 2 or more years of customer service experience
• Strong computer aptitude, which includes expertise with Microsoft 365 applications
• Experience in a multi-client environment
• Passion for teamwork, fun, and exceptional customer service
• Professional and dependable demeanor
• Self-motivated with the ability to work in a fast-moving environment

Scheduling Coordinatorrole is responsible for coordinating caregiver schedules, ensuring timely service delivery, and maintaining strong communication with both clients and staff. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about supporting quality care in the home.

Key Responsibilities

• Coordinate daily and weekly schedules for caregivers based on client needs, staff availability, and geographic location. Communicate schedule assignments and changes to caregivers and clients in a timely and professional manner.
• Respond promptly to last-minute callouts or changes, ensuring coverage and continuity of care.
• Maintain accurate records in the scheduling system and update client and caregiver profiles as needed.
• Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
• Provide excellent customer service to clients and families, addressing scheduling concerns and inquiries.
• Monitor caregiver attendance and punctuality and report any issues to management.
• Assist with onboarding new caregivers by scheduling orientations and initial shifts.

• High school diploma or equivalent required; associate degree preferred.
• 1-2 years of experience in scheduling, administrative support, or customer service preferably in home care, healthcare, or service-based industry.
• Experience with home care scheduling platforms (e.g., ClearCare/WellSky, AlayaCare, AxisCare).
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to multitask and remain calm under pressure.
• Bilingual abilities are a plus.

Schedule: Thursday 10PM-8AM, Saturday 11AM-9PM, Sunday 5PM-3:30AM P.S.T

Thursday shift → Friday 1:00 PM – Saturday 11:00 AM

Saturday shift → Sunday 2:00 AM – 12:00 NN

Sunday shift → Monday 8:00 AM – 6:30 PM