58 Employee Relations jobs in Makati City

Job Description

Colleague and Labor Relations Specialist
You Lead the Way. We've Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

**Description**:
As a part of the Colleague Experience Group ('CEG', formerly Human Resources), we strive to provide a phenomenal colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to tackle a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
The Colleague & Labor Relations ('CLR') Specialist (also referred to as the Employee & Labor Relations Specialist) will be a member of the Philippines CEG and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business, and minimize legal exposure, while demonstrating the American Express Leadership Behaviors and Blue Box Values.

**Responsibilities**:
Continuously seek opportunities to deliver the highest quality employment and labor relations solutions
Drive proactive, data-driven trend identification and solutions to support CEG and business strategies
Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners
Build solid relationships with key stakeholders throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel's Organization
End-to-end management of complex employment relations cases (performance management, disciplinary procedures, grievance investigations) and supervising through the global case management tool
Provide support to new business initiatives including process guidance for consultation and documentation support
Provide CLR specialist advice to the CEG team members in different areas of their roles
Support the implementation of global organizational change initiatives or projects to drive efficiency and add CLR value
Deliver CLR training to leaders and employees to find opportunities to reduce labor risk and research and develop critical initiatives to mitigate it
Review and update CEG policies and procedures
Respond to CEG/CLR enquiries raised from the American Express Colleague Service Center

**Qualifications**:
5+ years of progressive HR experience with concentration in Employee & Labor Relations
Bachelor's degree in Business Administration, Social Sciences, Human Resources or a related discipline an advantage
A solid understanding of the Labor Code of the Philippines and labor-related regulations
Prior knowledge and experience in conducting critical investigations
Strong organizational skills and a proven drive for results
Excellent communication and presentation skills able to cascade complex messages in simple form
Excellent relationship and social skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity

**Additional Details**:
**Location**: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

**Workplace Flexibility**: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

**Work From Home Requirements**:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
This role is not open to visa sponsorship according to

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
**What will I be doing?**
As the Guest Relations Specialist, you will be responsible for performing the following tasks to the highest standards:
- Be the brand ambassador of the hotel, providing a positive "first impression" while guests walk-in to the hotel.
- Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge.
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
- Welcome all guests in a polite and friendly manner.
- Be helpful, empathetic and polite to all guests.
- Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
- In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
- Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
- Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
- Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Club Lounge.
- Develop a close and harmonious working relationship with all the other departments in the hotel.
- Have complete knowledge of Hilton hotel SOPs and local policies.
- Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
- Develop knowledge about frequent guests, their special requests and needs.
- Be familiar with cultural differences in order to meet all different customer needs.
- Complete all shift duties as outlined on the shift checklist prior to the end of your shift.
- Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.
- Ensure that all logbooks, handovers and checklists are well maintained.
- Actively seek for customer feedback, handling their requests and complaints.
- Suggest alternatives to meet customer needs in terms of product features and benefits.
- Offer information and services where appropriate.
- Inspect VIP guest rooms prior to guests' arrival.
- Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.
- Maintain company sanitation standards in the department.
- Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.
- Conduct site inspections as and when required by the Management.
- Thank customers and invite our guests to return.
- Carry out requests as directed by the Management.
- Maintain good communication with other hotel departments to assist with guests' needs.
**What are we looking for?**
As a Guest Relations Specialist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
- Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry.
- University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous).
- Neat in appearance and in good health.
- Good communication skills.
- Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.
- Have a good command over verbal and written Mandarin and English language to meet business needs.
- A basic knowledge on any additional foreign languages will be advantageous.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Specialist_
**Location:** _null_
**Requisition ID:** _HOT0BX50_
**EOE/AA/Disabled/Veterans**

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino