1,334 Employee Relations Manager jobs in the Philippines

Customer Relations Manager

Caloocan City, National Capital Region ₱900000 - ₱1200000 Y Sweet Dough Global Ventures Inc.

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Job Description

About the role

This is a full-time role as a Customer Relations Manager at Sweet Dough Global Ventures Inc., based in South Caloocan Metro Manila. As the Customer Relations Manager, you will be responsible for overseeing all customer-facing activities and ensuring a seamless experience for our clients.

What you'll be doing

  1. Manage a team of customer service representatives and ensure high levels of customer satisfaction
  2. Develop and implement strategies to improve customer service processes and policies
  3. Handle complex customer inquiries and complaints, working to resolve issues in a timely and effective manner
  4. Analyse customer feedback and data to identify areas for improvement and implement changes
  5. Collaborate with other departments to address customer needs and concerns
  6. Provide regular reports on customer service performance metrics
  7. Stay up-to-date with industry trends and best practices in customer relations

What we're looking for

  1. Minimum 5 years of experience in a customer relations or customer service management role
  2. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
  3. Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
  4. Experience in leading and motivating a team of customer service representatives
  5. Proficient in data analysis and reporting to track and improve customer service performance
  6. Knowledge of customer service best practices and industry trends
  7. Degree in Business, Marketing, or a related field is preferred

What we offer

At Sweet Dough Global Ventures Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritise work-life balance and provide flexible work arrangements to support our employees' well-being.

About us

Sweet Dough Global Ventures Inc. is a leading provider of high-quality bakery products, serving customers across the South Caloocan Metro Manila area. Our mission is to deliver exceptional customer service while continuously innovating and expanding our product offerings. Join our team and be part of a dynamic and growing company that values its employees and strives for excellence.

Apply now to become our next Customer Relations Manager

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Community Relations Manager

Caraga, Davao Oriental ₱660000 - ₱1320000 Y Comrise

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Job Summary

We are looking for a Community Relations Manager to lead our engagement efforts with local communities, especially Indigenous Peoples (IPs), in Surigao del Norte. The ideal candidate will have strong organizational, communication, and writing skills, and be comfortable interacting with people from diverse backgrounds.

As the main representative of the company in the community, you will promote the company's mission, vision, and values, and lead outreach programs and community development initiatives.

Key Responsibilities

  • Develop and implement strategies to maintain positive relationships with local communities, especially IPs.
  • Represent the company in community engagements and deliver key messages about our values and goals.
  • Mentor junior community relations staff and guide their professional growth.
  • Organize outreach programs and community events to promote positive values and services.
  • Create a Comprehensive Social Development and Management Program (SDMP) with a focus on IPs.
  • Prepare and manage Grievance and Conflict Resolution Plans for the IPs in the project area.
  • Serve as a main contact person for IPs, local residents, business leaders, and government officials.
  • Maintain open communication with the community to understand and respond to issues that affect them.
  • Plan and manage public relations activities aligned with company strategy.
  • Supervise daily operations of the community relations team and ensure goals are met.
  • Apply effective media relations practices to support both community and company interests.
  • Write and prepare materials such as press releases, company updates, speeches, presentations, and social media content.
  • Use computer tools for word processing, data management, and project tracking.

Qualifications

  • Education: Bachelor's degree in Sociology or a related field
  • Experience: At least 3 years of experience in a similar community relations role
  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship-building skills
  • Skilled in Microsoft Office and basic project management tools

Other Details

  • Work Location: Bislig City, Surigao del Sur
  • Schedule: Monday to Saturday
  • Employment Type: Full time, Permanent

Job Type: Full-time

Pay: Up to Php110,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Transportation service provided

Application Question(s):

  • How many years of experience do you have working in community relations or a similar role?
  • How many years of experience do you have in engaging with Indigenous Peoples (IPs) or local communities?
  • How many years have you been preparing or managing Social Development and Management Programs (SDMP)?
  • How many years of experience do you have in public relations or handling community outreach programs?
  • What is your target monthly salary in PHP?

Work Location: In person

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Employee Relations Manager

₱900000 - ₱1200000 Y JTI - Japan Tobacco International

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Job Description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now

Learn more:

Reporting to: Employee Relations and Compliance Manager

Duty Post: Taguig

Application Duration: This job posting will remain open until the vacancy is filled.

Employee Relations Manager

WHAT IS THIS ROLE ABOUT:

The Employee Relations Manager leads the implementation of ER programs and strategies to foster a positive and compliant work environment. This role ensures alignment with company policies, labor laws, and government regulations across JTI entities (Market and Manufacturing operations) while working closely with HR, Legal, and business leaders to address employee concerns and support organizational goals.

WHAT WILL YOU DO?

  • Aligns with and assists the Employee Relations and Compliance Manager in the implementation of activities related to employee relations and compliance interventions to strengthen Company's relationship to its employees in collaboration with the P&C Business Partners and other stakeholders in the organization while ensuring compliance with local laws and company-specific regulations.
  • Implements a fair and inclusive process that is appropriate to effectively manage employee risks, concerns, and grievances that is compliant with the employee relations policies and applicable local labor laws.
  • Facilitates the implementation of educational program to line managers on the field of employee relations in collaboration with the P&C BP.
  • Provides strategic support, guidance and coaching to employees at all levels in the organization in consultation with the Employee Relations and Compliance Manager, Legal Manager and in collaboration with the other stakeholders in the Company.
  • Reviews and monitors Company's compliance to local labor laws and company-specific regulations. Generates reports on compliance issues, concerns or arguments to determine viability and to address them immediately. Provides relevant analysis and insights on the identification of possible interventions that will reinforce adherence to local labor laws and company-specific regulations.
  • Implements and monitors compliance to the policy on "Use of Non-regular Employees".
  • Represents P&C in factory compliance initiatives (ex: Audits/ ISO/ FSMS/SH&E)
  • Responsible for budget planning and monitoring, contract management, PR/GR process and other related ER processes that will impact employee salary and benefits.
    Manage various tasks and projects as they arise and upon manager's request.

WHAT ARE WE LOOKING FOR?

  • Bachelor's degree in Psychology, Human Resource Management, Business Administration, or any related field. Advanced studies or certifications in labor law or industrial relations are a plus.
  • In-depth knowledge of Philippine labor laws, labor codes, due process, and other relevant regulatory standards.
  • Demonstrated ability to interpret and apply legal frameworks in employee relations and compliance matters.
  • Minimum of 5 years of progressive experience in Employee Relations, with at least 2 years in a managerial role.
  • Experience in multinational corporations or the manufacturing sector is highly preferred.
  • Broad understanding of other HR functions including Organizational Development, Training and Development, Talent Acquisition, Performance Management, Compensation and Benefits, and Policy Administration.
  • Strong interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Skilled in conflict resolution, negotiation, and employee engagement.
  • Excellent analytical thinking and critical judgment skills. Capable of conducting thorough investigations, identifying root causes, and recommending sound, compliant solutions.
  • Proven leadership capabilities with a proactive and adaptable approach to managing change, driving compliance initiatives, and fostering a positive work environmen
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Familiarity with HRIS platforms and data analytics tools is an advantage.
    Willingness to travel and conduct site visits to various JTI branches and facilities as needed to support employee relations initiatives and ensure consistent policy implementation.

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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Vendor Relations Manager

₱104000 - ₱130878 Y UCBEnvironmental

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UCBEnvironmental is a family of companies focused on Sustainable Sustainability. Through our five distinct divisions: , UCBPalletSolutions, UCBOrganicWaste, UCBTrading and UCBZeroWaste… we service many of the largest, most trusted brands in the country

UsedCardboardBoxes, founded in 2006, is the largest processor of USED gaylord totes, produce totes, resin/octo-bins and shipping boxes in North America. We pay more than recycling rates because we don't recycle We REUSE, RESELL and RETURN them, as boxes, right here in the US. USED totes are sold to major retailers for reverse logistics, or to large scrap processors (metal, plastic, paper, etc.) to sort/transport commodities. USED shipping boxes are sold to major retailers for distribution from DC to store and many are used to create UCB's eco-friendly moving kits, sold online. As a closed-loop RETURN program, boxes can be sorted, inspected, palletized, inventoried and RETURNED back to the original vendor, for reuse.

Why work at UCB:

  • Competitive Salary
  • Longevity Bonus
  • A Player Bonus
  • Year-End Profit-Sharing Bonus
  • Your work helps reduce environmental impact.
  • Supportive and accessible leadership team
  • Work with a passionate and collaborative team of people
  • Career growth opportunities
  • Work with the biggest most well-known companies.

Work Schedule: 8:00 AM to 5:00 PM PST/CST/EST - Monday to Friday. (Night Shift in PH time)

Work Duration: Full-time (40 hours per week)

Description/Information:

The Vendor Relations Manager / Account Manager – B2B Sourcing is the "farmer" responsible for managing and expanding relationships with suppliers of used boxes and gaylords to ensure consistent, high-quality inventory that meets the needs of our customer base. This role begins once a supplier has been converted by a Sales Executive and focuses on maximizing recurring supply, improving load quality, and optimizing the profitability and consistency of inbound inventory. This is a relationship-driven, detail-oriented role that supports our supply engine.

Key Responsibilities:

  • Supplier Relationship Management: Serve as the primary contact for assigned suppliers. Build trust and rapport through consistent communication and service.
  • Inventory Retention & Growth: Ensure continuity of recurring loads from suppliers and identify opportunities to grow volume or onboard additional SKUs.
  • Load Quality Monitoring: Partner with the Fulfillment team to review quality feedback and address supplier-side issues proactively.
  • Churn Prevention: Monitor supplier engagement and proactively intervene when volume drops, communication lapses, or friction arises.
  • Operational Coordination: Ensure suppliers have clear logistics expectations, pickup timing, labeling requirements, and packaging standards.

Qualifications:

  • 2–4 years of experience in account management, client services, or sales support; experience in packaging, supply chain, logistics, or sustainability industries
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with potential clients.
  • Skilled at managing and prioritizing a high volume of inbound and outbound calls while maintaining professionalism, clarity, and a client-focused approach.
  • Highly proactive — not just "order takers," but actively finding ways to grow each account.
  • Knows how to manage multiple relationships with tact and professionalism, but also drive toward results.
  • Motivated self-starter with a proactive approach to achieving goals.
  • Proficiency in Microsoft Office Suite and CRMs (HubSpot, Salesforce, or similar)

Work Hours and Schedule: Night Shift - U.S. Business Hours (Monday to Friday)

Work Duration: Full-time (40 hours per week)

Rate: $5/hr + commission (negotiable based on experience)

Note: Please attach your updated resume/CV in your application

UCBEnvironmental (UCB) is growing fast In order to keep up with our explosive growth, we are actively hiring smart, driven, passionate people to help implement our proven programs. If you think you would be a good fit for UCB and you are looking for a challenging-but-rewarding career in waste reduction, we'd love to hear from you

Learn more about us by visiting our websites and

UCBEnvironmental is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Partner Relations Manager

Taguig, National Capital Region ₱104000 - ₱130878 Y Home Credit Philippines

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The MPL (Marketplace) Partner Relations Manager is tasked to engage MPL Merchants by communicating HC MPL driven campaigns and encourage participation. In addition, the role would develop merchant programs that would educate and motivate merchants on how to maximize their partnership with HC through MPL.

What You'll Do

  • Manage the communication of HC campaigns to merchants to encourage participation
  • Developing strategies to increase mirroring of merchant deals in their physical shops on Marketplace.
  • Evaluating the success of marketing campaigns based on their performance in terms of reach, frequency, and response rates
  • Developing and implementing strategic partnerships with other companies for the benefit of our merchant partners.
  • Coordinating with internal departments to champion activities or projects needed for the benefit of merchants.
  • Initiating together with the Product team, merchant surveys capture merchant sentiment and identify opportunities for improvement.
  • Analyzing data from various sources such as websites, social media platforms, and mobile applications to identify opportunities for improving marketing initiatives
  • Co-managing the development of Merchant pages for select merchants

What You Need To Have

  • At least 5 Years' Experience
  • Experience in Merchant or Partner Program development and execution
  • Experience In B2B Marketing
  • Experience in e-commerce
  • Experience in Campaign Management

What Can Set You Apart

  • Experience in the FinTech industry

Job Perks You'll Enjoy

  • Permanent dayshift schedule
  • Up to 20% variable performance-based bonus
  • HMO on Day 1 and HMO dependents coverage including same-sex partners
  • Access to mental health and wellness partners
  • Wellness Leaves and Birthday Leave
  • Internal career mobility options
  • Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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Public Relations Manager

₱900000 - ₱1200000 Y Uniquecorn Strategies

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Job Description

Join our growing team here at Uniquecorn Strategies

We are urgently hiring for a PUBLIC RELATIONS MANAGER to join our PR firm.

In this role, the PR Manager will be handling clients' accounts for all PR services. He/she will be writing media releases, scheduling PR events, conducting research, and much more. He/ she will also be working closely with staff from other departments to determine their PR needs. This is a work-from-home set-up. Interested applicants may send us their resumes at

NOTE: Experience in Public Relations industry is a must. (At least three years)

Responsibilities:

  • Managing accounts and client relationships/ client servicing.

  • Developing PR plan and campaign strategies

  • Creating engaging content for media releases, social media platforms, and newsletters.

  • Building relationships with clients and potential clients, suppliers, and the media.

  • Assisting the PR Associate Director with the scheduling and organizing of events.

  • Giving input on marketing initiatives and suggesting creative ways to improve the company's public image.

  • Conducting research on marketing initiatives of the company's competitors.

  • Monitoring of media coverage on events and media releases that were issued and creating press clippings.

  • Updating media lists.

  • Performing administrative duties.

Requirements:

-3-5 years of PR experience in an agency setup

-Enrollment in a BA or BS degree in public relations, communication, or journalism.

  • Experience in formulating PR plans and strategies.

  • Experience in managing media relations and requests.

  • Knowledge of news writing, editorial writing, copywriting and editing.

  • Excellent understanding of various social media platforms, including Facebook, Twitter, Linked In, and Instagram.

-Efficient in MS Word, Excel, and PowerPoint.

-Good research and analytical skills.

-Ability to prioritize workload and keep with strict content deadlines.

-Willingness to attend corporate events after working hours and on weekends.

-Outstanding verbal and written communication skills.

publicrelationsspecialist #jobopportunity #publicrelationsjobopportunity
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Customer Relations Manager

₱600000 - ₱1200000 Y LTS Luminex Corporation

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Job Description

CRM for ARCHI

  • Create and execute a strategic sales plam that expands our customer base and extends the company's global reach
  • Meet with potential clients and grow long lasting relationships that address their needs.
  • Recruit sales represenatives, set objectives, train & coach them and monitor their performance
  • Identify knowledge gaps within the team and develop plans for filling them
  • Ebsure that company quotas are met by holding daily check-ins with sales team to set objectivesd and monitor progresses

Qualification

  • Good communication and presentation skills
  • Bachelor's degree in Business, Marketing or any Engineering related field.
  • 3+ years of experience in key account management , sales and personnel handling
  • Strong negotiation, communication and presentation skills
  • Analytical mindset with experience in data driven decision making.
  • Strong attnetion to details and problem solving abilities.
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Public Relations Manager

Parañaque City, National Capital Region ₱1200000 - ₱2400000 Y Solaire Resort & Casino

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POSITION SUMMARY

This position assists in the development, coordination, and execution of all public relations activities. Under the general guidance and supervision of the Director of Public Relations & Communications and within the limits of the established resort and casino policies and procedures, promotes and maintains good communications to enhance the prestigious image of the brand Solaire Resort Entertainment City. Provides support to the Director of Public Relations & Communications in various office duties, including but not limited to regular roles in the department.

DUTIES AND RESPONSIBILITIES:

  • Manage the team and accountable for the performance and results within its own discipline or function.
  • Exercise limited management and priorities to address resources and operational challenges.
  • Provide decisions guided by policies, procedures, business plan and guidance from senior managers.
  • Ensure to treat specific information CONFIDENTIALLY and not to disclose certain information to others without proper authorization.
  • Maintain a comprehensive and updated master photo library of the property that may be distributed to the media for PR purposes or feature articles.
  • Participate in monthly forecasting of the department's expenses.
  • Prepare press releases for promotions of F&B, Marketing Sales and Events, Entertainment, and Gaming department.
  • Prepare monthly PR reports including data and analysis on media coverage for the month.
  • Create PR briefs for agencies during the bidding process and coordinate with Procurement and Legal departments on creation of term sheets and contracts.
  • Manage and follow up on vendor contracts and payments to ensure timely processing and compliance with agreed terms.
  • Coordination with all business units on property for various PR projects.
  • Plan and execute media familiarization (FAM) trips to showcase the resort's offerings, ensuring seamless coordination and exceptional guest experiences.
  • Collaborate with PR agencies and media partners from Taiwan, Korea, Malaysia, and Vietnam to maximize brand exposure and secure positive coverage through curated on-site experiences.
  • Attend possible media events/press conferences that may happen in Taiwan, Korea, Malaysia and Vietnam and coordinate directly with agencies on the plans.
  • Facilitate cross-departmental collaboration to maintain compliance, optimize offerings, and deliver high-quality outputs.
  • Manage distribution of gifts to the media for special occasions like Lunar New Year, Mooncake Festival, and Christmas.
  • Assist the Director of PR & Communications in any crisis situations.
  • Assist the Director of PR & Communications with media entertainment and attend all media events in or outside the company.

QUALIFICATIONS AND REQUIREMENTS

  • Bachelor's degree in Communications, Journalism, Public Relations, or a related field
  • Minimum of two (2) years of experience in a hospitality Public Relations department, PR firm, or communications-related role
  • Excellent verbal and written communication skills
  • Skilled in writing business news, features, speeches, and support documents for PR and company communications
  • Ability to effectively engage with team members and build strong relationships with VIPs, executives, and expats
  • Proficient in Microsoft Office software, social listening tools, and media relations platforms
  • Strong analytical skills and strategic focus
  • Broad-based business judgment
  • Demonstrated initiative, creativity, assertiveness, and leadership abilities
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Employee Relations Manager

₱2000000 - ₱2500000 Y Advanced Energy Industries, Inc.

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Location: EPZA, Rosario Cavite

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Manager, Employee Relations and HR Business Partnering

Responsibilities:

  • Provide professional advice to business partners to build human capital strategies for business goals and implement the strategies set
  • Execute People and Culture strategies and programs.
  • Communicate effectively between functional leaders, local management and employees
  • Leas a team of HR Professionals to ensure HR services are provided in a timely and effective way while being additive to the business, provide operational HR support to plant and operations leaders
  • Influence talent acquisition strategies, implement time sensitive staffing initiatives, university linkages and industry partnership to hire and retain qualified candidates to meet the business goals
  • As a partner to develop organizations thru Talent Review, Succession planning etc. exercises to identify key talents and design development programs in partnership with the COE teams
  • Support business managers on plans to drive performance, plans and initiatives to support local and business strategy
  • Manages the implementation of Compensation and Benefits programs in accordance with company policies, statutory and other compliance requirements with close partnership with COE teams
  • Directs and participates in Employee Relations functions such as conflict resolution, discipline, communication, reward practices, employee events and activities, and employee health and wellness programs ensuring positive moral and high level of employee engagement
  • Manage matters concerning worker's disciplinary, misconduct investigation and conducting domestic inquiry when necessary
  • Counsels and/or trains employees and management concerning the interpretation and application of HR policies and programs and any related legal implications
  • Acts as Labor and Ethics Management Representative in all 3rd party statutory, product, and compliance audits; Provides direction in this area of compliance
  • Support the Company's Data Privacy Officer and directs compliance in the area of employee documentation, storage, retrieval and retention to comply to statutory and company standards

Qualifications:

  • 15+ years' experience in human resources and have 10+ years in management level or as HRBP
  • Have experience with electronics/semiconductor industry
  • Experience in multi-national company
  • Experience as Human Resources generalists, have working appreciation of all fields within HR
  • HR strategy implementation with client groups solving business needs
  • Strong leadership skills
  • Strong understanding of HR tools: staffing, C&B, organization design, performance management, HR measurement, Workforce Planning and legal compliance
  • Demonstrated relationship building and influencing skills that will be effective in a complex (matrix), rapidly moving organization. Creative in approach with diplomacy
  • Proven ability to effectively deal with conflict
  • Ability to think strategically and act operationally
  • A skillful team player with the ability to network effectively up, down and across the business
  • Excellent communication skills; articulate, possessing both credibility and integrity
  • Can do mind-set and positive thinking, a self-starter
  • English language capabilities

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Equal Employment Opportunity (EEO)

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.

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Customer Relations Manager

₱1200000 - ₱2400000 Y United Asia Automotive Group Inc.

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Looking for a job that offers career advancement?

Apply now in one of the TOP TEN Automotive Distributors here in the Philippines

The BIGGEST distributor of BAIC BRAND is in need of Customer Relations Manager.

MAJOR RESPONSIBILITIES:

  • Manage the day-to-day operations of the department, ensuring smooth workflow and efficient service delivery.
  • Coordinate the implementation of customer service initiatives across the team and nationwide dealers, ensuring alignment with company standards.
  • Monitor department performance metrics and ensure that operational goals are met.
  • Provide direct supervision to select team members, including nationwide dealer CROs, ensuring they meet key performance indicators (KPIs) such as customer response time, issue resolution rates, and customer satisfaction scores.
  • Conduct regular performance evaluations for both company and dealer CROs, offering constructive feedback and supporting them in achieving their objectives.
  • Ensure team adherence to customer service protocols and standards, maintaining consistent service quality across the company and nationwide dealerships.
  • Coordinate and plan training sessions for both company and nationwide dealer CROs, ensuring they acquire the necessary skills to excel in their roles.
  • Oversee onboarding and on-the-job training for new hires, both within the company and at dealerships, helping them integrate into the team and become productive quickly.
  • Conduct refresher training sessions for existing staff, including dealer CROs, to keep them up-to-date on company policies, new technologies, and customer service best practices, ensuring consistent service quality across all locations.
  • Lead on-the-job training for newly hired CROs, including those at nationwide dealerships, providing ongoing support to ensure they meet department performance standards.
  • Facilitate team training for both company and dealer CROs on new processes, tools, and customer service programs, ensuring staff are well-equipped to handle various customer situations.
  • Develop and update training materials and workshops for company and nationwide dealer CROs based on feedback and evolving customer service needs, ensuring continuous improvement in service quality.
  • Handle escalated customer issues from both company and nationwide dealer CROs that the front-line team is unable to resolve, ensuring timely and satisfactory resolutions.
  • Collaborate directly with customers, internal departments, and dealer CROs nationwide to address complex or sensitive concerns.
  • Ensure all escalations are properly logged, tracked, and reported, providing valuable data for future analysis and opportunities for process improvement.
  • Analyze current customer service processes across both company and nationwide dealer CROs to identify areas for improvement, enhancing efficiency and effectiveness.
  • Implement process enhancements and streamline workflows, ensuring alignment with company standards across all locations.
  • Monitor the results of process changes implemented ensuring continuous improvement through regular feedback loops and performance analysis.
  • Data Consolidation: Collect, consolidate, and review reports on customer relations activities, including customer satisfaction metrics, program performance, and issue resolution.
  • Insight Generation: Analyze the data to generate actionable insights that can be used to inform management decisions and improve overall customer service strategies.
  • Management Reporting: Present findings and recommendations to senior management, ensuring that they have a clear understanding of the customer relations landscape and any areas requiring attention.
  • Oversee the collection of customer feedback through surveys, ensuring data is collected accurately and in a timely manner.
  • Analyze customer feedback to identify trends, strengths, and areas for improvement, and implement strategies to enhance overall customer experience.
  • Provide regular reports to management on customer satisfaction metrics, highlighting key insights and recommendations for improvement.
  • Manage the execution of customer service programs, including the loaner car program and car club events, ensuring consistent application across the company and nationwide dealerships.
  • Oversee the rewards program, monitoring its effectiveness and suggesting improvements based on customer feedback and service data.
  • Maintain accurate records of all customer service programs, including car club events and rewards initiatives, ensuring timely reporting to management for effective decision-making.

EDUCATION

Graduate of a 4-year course preferably Marketing or Business Management

EXPERIENCE:

  • Minimum 5 years' experience in customer relations in the automotive industry
  • Has excellent time management skills
  • Has experience working in a diverse organization
  • Experience in handling complaints and inquiries

COMPETENCIES:

KNOWLEDGE

  • Understanding of customer service best practices and industry standards.
  • Familiarity with relevant legal regulations (e.g., DTI guidelines) and compliance requirements.
  • Knowledge of performance metrics and key performance indicators (KPIs) for customer relations.
  • Proficiency in CRM software and data analysis tools to evaluate customer satisfaction.

SKILLS

  • Multi-tasking
  • Strong Verbal & Written Communication
  • Interpersonal
  • Time Management
  • Advanced Customer service
  • Negotiation
  • Training & Coaching

ABILITIES

  • Leadership
  • Conflict Resolution
  • Strong Problem-solving
  • Project Management
  • Report Analysis

Job Location: Commonwealth, Quezon City

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  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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