160 Efficiency Optimization jobs in the Philippines

About the Role

We are looking for a Lean Six Sigma–qualified specialist (Green Belt minimum, Black Belt preferred) to join our team. The ideal candidate will create management reporting dashboards, audit and improve business processes, and implement automations to boost efficiency. You'll also be responsible for documenting Standard Operating Procedures (SOPs) to ensure consistency and compliance across all units.

This role suits someone who is both highly analytical and a great communicator in English and Filipino, with a strong background in process optimisation and automation.

Key Responsibilities

• Build and maintain management reporting dashboards for unit-level performance.
• Conduct process audits and recommend efficiency improvements using Lean Six Sigma methodologies.
• Design and implement automations and workflows using AI or no-code platforms (Zapier, Make, Power Automate, Google Apps Script, etc.).
• Research and present the latest process and automation trends relevant to our operations.
• Develop and maintain Standard Operating Procedures (SOPs) for key business processes.
• Communicate findings and recommendations clearly with both leadership and staff in English and Filipino.

Qualifications

• Lean Six Sigma Green Belt (minimum) or Black Belt (preferred).
• 2+ years of experience in process improvement, operations excellence, or analytics.
• Proficiency with BI tools (Power BI, Looker Studio, or Tableau).
• Experience with automation tools (Zapier, Make, Power Automate, etc.).
• Strong skills in writing SOPs and process documentation.
• Excellent communication skills in English and Filipino.
• Home based role with once a month get together with the team (candidates in Cavite preferred but will consider applicants from other areas.)

Nice-to-Have

• Familiarity with SQL or Python for data analysis.
• Experience in BPO, logistics, e-commerce, or service operations.

What We Offer

• Competitive salary based on experience and certification.
• Opportunity to work on impactful projects that directly improve efficiency and performance.
• Collaborative environment with leadership support for process innovation.
• Will directly work alongside the CEO of the business
• Professional growth through exposure to the latest automation and AI trends.

How to Apply

Please send your CV, proof of Six Sigma certification, and a short note describing one process improvement you have successfully delivered (problem → action → measurable result).

Job Type: Full-time

Pay: Php70, Php90,000.00 per month

Application Question(s):

• Apply only if you have experience managing eCommerce websites using at least three of the following platforms: Magento, WordPress, WooCommerce, and Shopify. Is this you? Yes or No

Experience:

• Promotional Products: 1 year (Required)
• Australian Company: 2 years (Required)

Work Location: Remote

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Lean Six Sigma Quality

In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

Responsibilities:

This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)

· Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses

· Interact with Clients for understanding Key business Priorities and Opportunity identification

· Lead BB Level Projects, and coach & mentor Green Belts

· Provide innovative leadership driving quality performance

· Direct the identification of gaps and improvement in the various processes

· Ensure the use of problem solving and root cause analysis where necessary

· Deploy framework to improve Process performance on the shop floor.

· Lead VSM and Problem Solving Workouts with the various businesses

· Monitor & audit the deployed processes for effectiveness & efficiency

· Responsible for the Visual Management of dashboards & metrics

· Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications:

Minimum qualifications

· Six Sigma experience must be in a Business Process Outsourcing context

· Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).

Preferred qualifications

· Preferably candidates who have supported banking, financial services & insurance clients.

· Candidate must be at the least Green Belt Certified

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.    

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Summary:

The Healthcare Six Sigma Consultant will partner with senior leadership and cross-functional clinical and operational teams to drive process optimization and operational excellence across healthcare functions. The role requires strong Six Sigma expertise, analytical abilities, and the ability to package recommendations into compelling leadership presentations.

Key Responsibilities:

Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)

Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction

Conduct data analysis, root cause investigations (DMAIC), and process mapping

Create story-driven leadership decks and present findings to senior leaders

Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence

Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates

Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management

Must-Have Skills:

Strong analytical skills with experience using data to drive decisions

Process mapping and metric design capability (CTQ, KPIs, control plans)

Excellent PowerPoint skills with ability to build compelling leadership storylines

Executive presence and stakeholder management

Attention to detail, strong project management and influencing skills

Preferred: Working knowledge of healthcare operations and the payer–provider ecosystem, especially clinical operations

Expertise in Six Sigma and Lean methodologies (Green/Black Belt certification - preferred)

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Manager, Lean Six Sigma Quality

In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

Responsibilities:

This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)

• Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses

• Interact with Clients for understanding Key business Priorities and Opportunity identification

• Lead BB Level Projects, and coach & mentor Green Belts

• Provide innovative leadership driving quality performance

• Direct the identification of gaps and improvement in the various processes

• Ensure the use of problem solving and root cause analysis where necessary

• Deploy framework to improve Process performance on the shop floor.

• Lead VSM and Problem Solving Workouts with the various businesses

• Monitor & audit the deployed processes for effectiveness & efficiency

• Responsible for the Visual Management of dashboards & metrics

• Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications:

Minimum qualifications

• Six Sigma experience must be in a Business Process Outsourcing context

• Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).

Preferred qualifications

• Preferably candidates who have supported banking, financial services & insurance clients.

• Candidate must be at the least Green Belt Certified

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Manager

Primary Location Philippines-Muntinlupa City

Education Level Bachelor's / Graduation / Equivalent

Job Posting Sep 11, 2025, 2:56:56 AM

Unposting Date Ongoing

Master Skills List Digital

Job Category Full Time

JOB DESCRIPTION

Shape the future of operational excellence with our Optimization, Insights, & Development team. Join us to drive impactful change and improve client and employee experiences. Unlock your potential by collaborating across functions and leading initiatives that deliver measurable outcomes. Be part of a team dedicated to continuous improvement and professional growth. Make your mark by implementing solutions that matter.

Job Summary

As an Optimization Senior Associate in Shared Services – Client Onboarding & Service, you will be part of the Optimization, Insights, & Development team focused on delivering measurable process improvements. You will lead tactical initiatives from intake to implementation, collaborating with stakeholders to enhance efficiency and experiences. You will use proven methodologies to drive change and ensure compliance with firmwide standards. Your role will empower you to make a meaningful impact across operations.

Job Responsibilities

• Identify inefficient, manual, or redundant processes and lead improvement efforts
• Manage initiatives from problem definition through implementation and post-delivery measurement
• Apply methodologies such as Lean, Six Sigma, or Agile based on the problem statement
• Define KPIs and deliver quantifiable results reflecting business outcomes
• Engage partners and stakeholders across functions to drive alignment and remove barriers
• Create and maintain clear documentation, tailoring materials for various audiences
• Ensure all process changes comply with firmwide policies, risk controls, and compliance standards
• Share insights and best practices to support continuous improvement across Shared Services

Required Qualifications, Capabilities, and Skills

• Experience gathering and analyzing complex processes with business risk comprehension
• Proven ability to manage projects from inception to completion, ensuring timely delivery
• Experience applying process improvement methodologies such as Lean, Six Sigma, or Kaizen
• Excellent communication and interpersonal skills for effective teamwork
• Strong analytical skills with proficiency in data analysis
• Flexibility to adapt to changing business needs and environments
• Commitment to continuous improvement and personal growth

Preferred Qualifications, Capabilities, and Skills

• Bachelor's or higher degree
• Advanced skills in business analysis, design, development, testing, and deployment
• Certification in Lean Six Sigma (Green Belt or Black Belt) is a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

• Salary:

Php 44,000 to Php 60,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

Education
- Vacancy Type:

Permanent
- Closing Date:

19 October 2025

Hannah Heradura

Process Improvement Analyst

Internal

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 44,000 to 60,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We're looking for someone with a talent for process and system improvement and automation to join the International Education Digital Production team. The ideal candidate will help us transform our internal processes so that we can work more effectively to deliver world class educational resources to our customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second-largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Publishing Systems and Process Analyst?

Reporting to the Head of Global Publishing Systems, your accountabilities will include:

• Building positive relationships with people in International Education Operations and in Technology, learning about how we work
• Continually analysing our current ways of working and the systems we use, and making recommendations for improvement
• Researching, designing, and implementing your recommended solutions, in collaboration with our colleagues in Technology
• Representing the needs of the department on other technology projects as a key subject-matter expert, making sure the systems we use are as effective as they can be

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Understanding of business analysis and process improvement techniques
• Understanding of different types of automation (e.g. fixed, programmable, flexible, integrated) & associated tools (e.g. code, software, platforms)
• Experience of analysing complex processes and systems, with the ability to identify problems and suggest solutions
• Excellent communication skills, with the ability to work with both technical teams and stakeholders of varying levels of digital literacy to translate requirements and expectations
• A positive attitude towards embracing change and uncertainty while supporting stakeholders through said change in processes and systems

Desirable:

• Presentation and influencing skills, including to senior stakeholders
• Ability to understand how best to deliver value and drive growth and profitability

This role requires excellent written and verbal communication skills. As part of the selection process, you will be given interview questions ahead of time, so that you can prepare thoughtful answers that demonstrate your skills. These will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

The Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental Compliance systems (including man, machine, material, and method).

He/she will also be responsible for Environmental Compliance activities, coordinates with operations, and leads initiatives to reduce environmental risks and impacts.

He/she is responsible in the data gathering and research, design, continuous development and monitoring of implementation of different systems, standards and procedures for store operations, and shall be the subject matter expert for environmental compliance matters, ensuring sustainable and legally compliant stores.

Key Responsibilities:

Cleanliness and Sanitation (C&S)

• Creates systems and procedures in store maintenance and cleanliness and sanitation balancing quality, speed and cost.
• Integrates changes in store design, channels, equipment in the overall C&S management.
• Establishes and aligns roles and responsibilities of store team in C&S.
• Ensures brilliant execution of standard C&S procedures in store operations (including supply monitoring and BCP issuance).
• Develops and defines the Man, Machine, Method and Material (4Ms) requirements of the utility area.
• Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised chemicals, tools, systems and procedures.
• Writes initial revisions to all manuals and guides for new/revised manpower systems.
• Ensures that all new/revised processes and procedures are properly documented through the department's manuals.
• Collaborates with Training for all materials needed for store personnel training.
• Monitors and tracks implementation of new/revised systems and validates impact on different aspects of the business (OPEX, FSC, etc.).
• Data Parameters Analysis: Monitors all pertinent data relating to or which may be affected by C&S.

Environmental Management System and Sustainability

• Oversees implementation and monitoring of environmental compliance programs, policies, and procedures.
• Maintains and updates the environmental compliance calendar.
• Leads cross-functional teams for environmental projects and initiatives.
• Assigns and monitors tasks to ensure timely and quality completion of compliance-related work.
• Creates environmental systems (ROS), innovations, 4Ms and investigates environmental incidents or violations (RCA); recommends corrective and preventive measures.
• Creates environmental systems that align stores with the Philippine Law (e.g., requirements in chemical content, BOD).

Others

• Performs other jobs, tasks or expertise-related assignments in order to develop one's self and/or share one's expertise to support operational efficiency.

Job Qualifications:

• Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
• Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
• Strong experience in shaping and driving engagements and ability to lead project teams.
• Amenable to work in Ortigas, Pasig (Hybrid Work Setup).

Process Improvement Specialist
will contribute on the continuous process improvement of the
Finance Shared Services (FSS)
by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.

• Responsible in facilitating data gathering, discussions and follow through with various FSS teams.
• Responsible for timely preparation of documentation, process flows, presentations and training guides per agreed framework and data gathered.
• Effectively coordinate with internal and external customers according to structured process.
• Participate in Systems and Process Improvements and Change Management Projects as required.
• Performs User Acceptance Testing as assigned.
• Contribute to continuous process improvement by matching the needs of the business/customers with the functions of existing systems and processes.
• Manages business intelligence and ensure effectivity of implemented processes.
• Comply with accounting standards, policies and procedures.

Qualifications:

• Accountancy graduate is preferred.
• Advantage if with certification in project management, data analytics or related expertise but not required.
• Highly knowledgeable in Microsoft Office and other software.
• Champion of process efficiency.
• Effective communication skills both written and oral.
• Highly motivated and result-oriented.