15 Efficiency jobs in the Philippines
Director, Service and Performance Management
Posted 4 days ago
Job Viewed
Job Description
While this role does not manage outsourced partners directly, it will work closely with the Director of Vendor Management (also under Enablement & Governance) to ensure performance alignment across all delivery channels.
**_Qualifications_**
+ 10+ years of experience in service delivery, performance management, shared services, or workforce/quality operations
+ Proven experience leading multi-functional teams, with a strong track record in quality, workforce, analytics, or KM
+ Strong understanding of service delivery models in captive and global environments
+ Ability to translate data into insights and business recommendations
+ Strong budget management and organizational planning capabilities
+ Exceptional collaboration and communication skills
**_Preferred Tools/Systems Experience:_**
+ Workforce management systems (e.g. Verint)
+ Reporting tools (e.g., PowerBI, Tableau)
+ KM platforms (e.g., SharePoint, Confluence, or equivalent)
+ Quality monitoring tools and service management systems
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
**Service Performance & Quality Oversight**
+ Develop and manage a GBFS-wide performance management framework across service lines
+ Define and monitor SLAs, KPIs, and business outcome metrics
+ Lead the quality assurance program and ensure integration with performance root cause analysis
**Workforce Optimization & Planning**
+ Oversee workforce planning, forecasting, and real-time service monitoring
+ Enable proactive staffing adjustments aligned with demand and service-level goals
+ Drive improvements in productivity, utilization, and workforce efficiency
**Performance Insights & Analytics**
+ Build and lead a performance insights team delivering executive-ready dashboards and trends
+ Establish data-driven routines for surfacing service risks and opportunities
+ Provide forward-looking views to inform operational and strategic decision-making
**Knowledge Management**
+ Own the GBFS knowledge management strategy, tools, and governance
+ Ensure SOPs, process documentation, and knowledge assets are current, accessible, and embedded in operations
+ Partner with delivery and transformation teams to drive continuous learning and onboarding enablement
**Change & Transformation Support**
+ Support the integration of GBS and GFSS into GBFS through standardized performance practices
+ Drive continuous improvement initiatives through performance root cause data and best practice sharing
+ Collaborate across operations, transformation, and vendor management teams to enable systemic improvements
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Oracle Enterprise Performance Management (EPM) Manager (Makati) | Hybrid
Posted 4 days ago
Job Viewed
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Lead Oracle EPM projects from initiation to completion, ensuring timely delivery and high-quality results.
- Develop and maintain strategic relationships with key clients.
- Lead requirement gathering, system design, and delivery of EPM solutions.
- Lead and participate in Oracle EPM implementations, providing expertise across EPM moules including Planning and Budgeting, Financial Consolidation, Account Reconciliation, Profitability and Cost Management, and Enterprise Data Management.
- Ensure all deliverables adhere to best practices and quality standards.
Requirements:
- Bachelor's degree in Finance, Accounting, Information Systems, or a related field.
- More than 10 years of hands-on experience with Oracle EPM.
- At least 5 full lifecycle Oracle EPM implementations.
- Proven experience in people management and leadership roles.
- Demonstrated ability to drive business development and presales activities.
- Strong strategic planning and problem-solving abilities.
- Exceptional communication, negotiation, and client management skills.
- Ability to manage multiple projects and priorities effectively.
Oracle Enterprise Performance Management (EPM) Manager (Makati) | Hybrid
Posted 4 days ago
Job Viewed
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Lead Oracle EPM projects from initiation to completion, ensuring timely delivery and high-quality results.
- Develop and maintain strategic relationships with key clients.
- Lead requirement gathering, system design, and delivery of EPM solutions.
- Lead and participate in Oracle EPM implementations, providing expertise across EPM moules including Planning and Budgeting, Financial Consolidation, Account Reconciliation, Profitability and Cost Management, and Enterprise Data Management.
- Ensure all deliverables adhere to best practices and quality standards.
Requirements:
- Bachelor's degree in Finance, Accounting, Information Systems, or a related field.
- More than 10 years of hands-on experience with Oracle EPM.
- At least 5 full lifecycle Oracle EPM implementations.
- Proven experience in people management and leadership roles.
- Demonstrated ability to drive business development and presales activities.
- Strong strategic planning and problem-solving abilities.
- Exceptional communication, negotiation, and client management skills.
- Ability to manage multiple projects and priorities effectively.
Quality Engineer-Performance & Resilience Management

Posted 14 days ago
Job Viewed
Job Description
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
Must Have: Performance Centre, Load Runner Enterprise, Excellent Communication skills
Knowledge on Performance Engineering and J Meter
Performance Tester with 3+ years of experience in Web, UI and API protocols. The resource should be well versed with all performance testing methodologies. Should be proficient in LoadRunner Enterprise or Performance Center and handle performance scripting and analysis independently.
**Required technical and professional expertise**
Must Have: Performance Centre, Load Runner Enterprise, Excellent Communication skills
Knowledge on Performance Engineering and J Meter
Performance Tester with 3+ years of experience in Web, UI and API protocols. The resource should be well versed with all performance testing methodologies. Should be proficient in LoadRunner Enterprise or Performance Center and handle performance scripting and analysis independently.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Process Improvement Specialist

Posted 3 days ago
Job Viewed
Job Description
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services
Full-time
Bachelor's Degree
3+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
Responsible in supporting the Continuous Improvement Champion in delivering the continuous improvement (CI) initiatives of the Center.
+ Partners and supports Process Optimizers/ Market Account Leads to deliver service improvement and productivity initiatives in the center, including Monthly Coaching, Project Teams and Operations Review Coaching and Assessment. Further includes supporting teams in the identification of service improvement, automation and dashboarding initiatives.
+ Supports in delivering common approach in achieving service improvement and process efficiencies through CI methodologies, embedding CI mindset and support CI capability building for the Center.
+ Responsible for driving CI Culture and developing Competence across the Center. This includes running Go See Think Do, driving CI Awareness Campaigns, managing logistics for all CI Trainings and designing CI Rewards & Recognition Programs
+ Acts as SPOC for Center Project Governance and Monthly Operational Reporting Dashboard
**ARE YOU A FIT?**
+ Has a Bachelor's Degree in any course
+ Must have a Green / Black Belt Lean Six Sigma Certification
+ With a minimum of 3 years' experience in the deployment of Continuous Improvement initiatives / projects
+ With experience in Supply Chain, Finance and/or HR functions
+ With experience in working with remote and multi-cultural teams, with track record for culture sensitivity and delivery despite differences
+ With prior experience in managing complex Business Transformations
+ An expert in stakeholder management highly adept to handle deployment processes
+ Knowledgeable on analytic data tools (e.g. Power BI)
Process Improvement Analyst

Posted 19 days ago
Job Viewed
Job Description
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Process Improvement Analyst

Posted 19 days ago
Job Viewed
Job Description
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Be The First To Know
About the latest Efficiency Jobs in Philippines !
Process Improvement Staff
Posted 1 day ago
Job Viewed
Job Description
An exciting opportunity for a global company! With its continued expansion, Inoac Philippines Corporation is in need of potential leaders!
**Qualifications**:
- Knowledgeable in Autocad;
- Knowledgeable in Time and Motion Study;
- Hardworking, creative, analytic, and technically inclined;
- Fast learner and can work with minimum supervision;
- Willing to extend working hours;
- Fresh graduates are encouraged to apply.
- Conduct method and time studies for improvement processes.
- Prepare time standard by conducting time study during sample fabrication and initial mass production.
- Provide Process Standard Masterlist for all active items in Fabrication area.
- Assist in the implementation of proposed improvements in the production.
- Update and monitor all documents for improvement.
**Job Benefits**:
**In addition to an exciting and fulfilling career, we offer the following benefits**:
- Health Maintenance Organization (Medicard);
- Annual Physical Examination;
- Yearly conversion of unused leave of absences;
- Mid-year performance evaluation bonus yearly through GPA;
- Entitled to yearly salary increase;
- Trainings.
**For more information, you may reach us through the following numbers**: loc.116 / Smart: , **ask for Ms. Michelle**
**Address**:RGC Compound, Brgy. Pittland, Cabuyao, Laguna.
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Additional leave
- Company events
- Health insurance
- On-site parking
- Paid training
- Transportation service provided
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)
Consultant, Continuous Process Improvement
Posted 19 days ago
Job Viewed
Job Description
2. Lead Process Re-engineering efforts to streamline operations and enhance value delivery.
3. Conduct Benchmarking and Performance Baseline Measurement to evaluate current performance and identify improvement opportunities.
4. Design and implement a Continuous Improvement Framework tailored to business needs.
5. Facilitate Continuous Improvement Workshops and Training Sessions to build internal capabilities and foster a culture of innovation.
6. Conduct Process Maturity Assessments and leverage insights to support transformation projects.
7. Support operations in data-driven decision-making, Root Cause Analysis, and strategic initiatives through analyzed data.
8. Facilitate Value Stream Mapping activities to identify waste and co-create transformation roadmaps.
9. Conduct Process Assessments to identify opportunities for automation and digital transformation.
10. Apply comprehensive knowledge of Lean Six Sigma, Project Management, and Process Improvement to deliver high-impact solutions.
11. Design solutions that align with organizational objectives, addressing challenges across process, people, policy, and technology.
12. Work independently on complex, large-scope projects with minimal supervision.
13. Contribute to the development of policies and procedures that support continuous improvement.
14. Mentor and guide Community of Practice (CoP) Ambassadors, fostering knowledge sharing and capability building across the organization.
15. May act as a mentor to less experienced colleagues in CI methodologies and best practices.
Ensure work is aligned with strategic goals and reviewed for effectiveness in meeting objectives.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Consultant, Continuous Process Improvement

Posted 26 days ago
Job Viewed
Job Description
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (