Education Professional
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At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
Customer Education and Enablement Professional is an implementation offering that provides a comprehensive level of engagement to our customers. We tailor each customer's onboarding and enablement experience to reflect their specific business need. We facilitate education sessions, help manage the change to our software, smooth the transition between departments, and continue building on the partnership our sales and implementation teams have established. With each engagement we seek to provide the right product knowledge to the right people at the right time. The Customer Education and Enablement Professional provides remote consultation, guidance, and training prior to, during, and after project go live. We work closely with site admins, managers, supervisors & agents to understand exactly where their pain points are (or where they are going to be), and then partner with them until they demonstrate proficiencies in all areas of the platform. Our customers will not transition out of onboarding until the Customer Education and Enablement Professional has signed off that these proficiencies have been demonstrated.
Client interaction will be done over the phone and/or via virtual meeting platforms, with face-to-face meetings as deemed necessary and/or appropriate, as may be outlined in the customer's contract. The Customer Education and Enablement Professional will work both independently and in concert with the Professional Services, Technical Services and Education Services teams. Together, these teams are responsible to ensure both customer longevity and systematic growth. The Customer Education and Enablement Professional is also an organizational leader and is expected to serve as a mentor and coach for junior staff.
How will you make an impact?
- Become intimately familiar with a customer's contact center and business to become the trusted advisor to the customer through their NICE education and onboarding process.
- Set and manage customer expectations and ensures education and onboarding goals align with customer goals/KPIs.
- Create education/onboarding plans for customers and executes on those plans.
- Provide initial assessment meetings and possibly onsite visits to coordinate and conduct training and consulting, as appropriate.
- Contribute to business area assessment, user needs analysis, and product configuration recommendation.
- Contextualize product knowledge for customers and helps institute best practices with product configuration and education processes.
- Act as an education and product knowledge resource to the customer during the post go live phase of a project.
- Proactively and effectively identify customer needs and overcomes objections to proposed solutions by performing benefits assessments for customers and gaining detailed understanding of their environment.
- Provide insight and feedback on technical issues to immediate supervisor and other outside groups.
- Work with NiCE Implementation Team to play a role in smooth customer implementations by providing on-site assistance as directed and providing appropriate feedback to the greater sales team post turn up.
- Always follows the company Code of Ethics and NiCE policies and procedures.
- Communicate in an effective and professional way with customers in and outside of NiCE
- Regularly work a flexible schedule and may occasionally need to be available for off-hour activities.
- Maintain a working knowledge of NiCE products/services, competitive product lines, differentiators, and industry trends through self-education and NiCE's resources.
- Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
- Work directly with NiCE product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancements and development.
- Provide product configuration and, in some cases, IVR scripting as required.
- Minimize NiCE's exposure to various contract liabilities by keeping project and task commitments. This includes applying an appropriate amount of tact by handling delicate situations appropriately to maximize customer satisfaction.
- Answer trouble calls/reports.
- Provide onsite and remote training, as required to ensure knowledge retention and comfort on the platform.
- Deliver help documentation and support, as needed.
- Provide escalated support to related corporate departments.
- Act as a product subject matter expert to cross-functional NiCE departments.
- Submit entries into a knowledge base designed to address common questions, advanced techniques, and best practices.
- Review service contacts, solutions overviews, statements of work, and other documents to align onboarding and training activities with intended goals and products purchased.
Have you got what it takes?
- BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
- 5+ years in a service role in software, customer service, call/contact center, service delivery, or customer education and training
- Knowledge and experience with call/contact center metrics and operations
- Business to business consulting experience
- Business to business customer education experience
- Demonstrated technical problem-solving proficiency
- Excellent customer service and communication skills, both verbal and written
- Ability to appropriately prioritize and execute on assigned work in a fast-paced environment
- Proficient in Microsoft Office applications
- Able to work with little supervision and complete projects
You're a great fit if you…
- You can assess needs and consult on meeting those needs according to established best practices and standard operating procedures.
- You can take complex technical concepts and clearly explain them to technical and non-technical audiences
- You're a natural teacher — people come to you when they want to learn a new skill, even if it's not something you're an expert in
- You love being an expert, and you constantly (and creatively) seek out how to become the expert on new topics
- You can be both strategic and execute on a strategy
- People love working on projects with you
- You're passionate about improving the lives of the people you work with, and you believe new skills and additional knowledge are one way to do that
You will have an advantage if you also have:
- Business to business software training experience
- Experience in contact center operations or agent management
- Experience with the NiCE CXone Mpower Omnichannel Routing product
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr
Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8890
Reporting into: Manager, Education, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Education Counselor – Australia
Posted today
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About the Role:
We are seeking a dedicated and experienced
Education Counselor
to join our team and support students pursuing international education in
Australia and New Zealand
. The successful candidate will play a vital role in guiding prospective students through the application process, from initial inquiry to enrollment.
Key Responsibilities:
- Provide accurate, timely, and comprehensive advice to students regarding educational opportunities in Australia and New Zealand.
- Assist students with school/course selection, application processes, and visa requirements.
- Handle inquiries via calls, emails, and walk-ins, offering personalized consultation sessions.
- Maintain updated knowledge of education systems, admission requirements, and visa policies in both countries.
- Liaise with partner institutions and keep up-to-date with their programs, policies, and deadlines.
- Conduct regular follow-ups with leads to ensure a smooth application journey.
- Participate in education fairs, webinars, and other promotional activities.
- Maintain accurate student records in the CRM system.
- Collaborate with internal departments to ensure timely processing of applications and student support.
Qualifications:
- Bachelor's degree in a relevant field
- Minimum
2 years of experience
in international education counseling or student placement services, preferably with knowledge in Australia and New Zealand. - Strong understanding of the educational landscape, visa processes, and cultural considerations in both countries.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM tools.
- Highly organized, goal-oriented, and capable of working independently.
Preferred Qualifications:
- Experience working with Australian and New Zealand education providers.
- Familiarity with student visa application processes and documentation requirements.
Why Join Us:
- Be part of a supportive and growth-driven team.
- Opportunity to make a meaningful impact on students' futures.
- Competitive compensation package and career development opportunities.
Education Sales Assistant
Posted today
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Essential Functions:
- Client Relationship Management:
- Proactively nurture prospective clients—whether students or tenants—from their initial inquiry through to the proposal and decision-making stage. Provide timely follow-ups, answer questions, and maintain ongoing engagement to build trust and drive conversions.
- Consultation and Advising:
- Offer personalized counseling to potential students or tenants, clearly explaining available extension programs, services, housing options, and other offerings. Address individual needs to help clients make informed decisions that align with their goals.
- Product and Service Knowledge:
- Maintain a thorough and up-to-date understanding of all extension products and services to effectively communicate their value and respond to client queries with confidence and accuracy.
- Front Desk and Walk-In Management:
- Serve as the first point of contact at the center. Greet visitors, respond to walk-in inquiries, address concerns professionally, and ensure a welcoming and service-oriented environment.
- Invoice Preparation and Payment Processing:
- Accurately generate invoices and assist clients with the payment process, ensuring all transactions are recorded and processed in compliance with internal protocols.
- Client Communication:
- Draft and send Electronic Direct Mailers (EDMs) to prospective and current clients to promote programs, events, or important updates. Manage recipient lists and ensure messaging is relevant and timely.
- Group Communication Management:
- Set up and monitor Viber groups or other digital communication channels to streamline updates, announcements, and engagement with enrolled or interested clients.
- Tour Coordination:
- Organize and lead center or campus tours for interested clients, ensuring they receive relevant information, have their questions answered, and leave with a strong impression of the institution or facility.
- Appointment Scheduling:
- Manage calendars and schedule appointments on behalf of sales executives, directors, and managers. Ensure that meetings are well-coordinated and that clients are properly informed of their schedules.
- Sales Tracker Maintenance:
- Keep the sales tracker up to date with accurate and detailed client information, including contact details, communication history, progress status, and other relevant data to support reporting and analysis.
- Administrative Support:
- Prepare and submit requisition slips for office and sales materials or other operational needs, following standard approval procedures.
- Other Duties:
- Perform additional administrative or sales-related tasks as assigned by the supervisor, supporting the team in meeting sales targets and delivering excellent service.
Qualifications
- Bachelor's degree in Education, Business, Communications, or a related field preferred.
- Proven experience in sales, customer service, or administrative support, preferably in an educational or service-oriented environment.
Job Type: Full-time
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Sales administration: 1 year (Preferred)
- Administrative: 1 year (Preferred)
Work Location: In person
Continuing Medical Education
Posted today
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JOB QUALIFICATIONS:
- SHOULD BE GRADUATE OF ANY RELATED 4-YEAR COURSE
- SHOULD HAVE 2-3 years of administrative experience
- SHOULD HAVE 2-3 years of CME Experience
- SHOULD HAVE an experience with DATA ENCODING
- Keen to Details
- Strictly Following Deadlines
- Proficient in MS Offices; Excel Proficient.
- Good communication Skills
- Collaborative
JOB RESPONSIBILITIES:
- Collect & Monitor CVs, exhibit Bs, SOWs and PSA
- Preparation of OEC Checklist, PSAs, SOWs,
- Creation and Revision of LOA and Flights, ACAS, Addendum for workplan, Cash Advance, and Expense Summary.
- Monitoring of Submitted Contracts and Total Expense
- Data Encoding; Dates, Flight Details, Servicing.
- Coordinating; Sales, CME Managers, Servicing Transportations
- Finalizing Flights, Check In, Check Out, and all schedules
- Securing of requirements; hotels/venue AEs and oculars
- Emailing; DSMs
- Scheduling of Pick Up and Drop off
- Assistance to CME Manager
- Gathering Feedback, Materials Left Behind, attendance, pictures
- Registration of the Doctors
- Process Honorarium
- Following Up billing
- Initiation of payment process
- Completion of KOLs requirements.
APPLICANTS WHO CAN START ASAP ARE PRIORITIZED
HMO & LIFE INSURANCE UPON EMPLOYMENT
Market Education Head
Posted today
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Job Summary
The position is primarily responsible for developing and implementing creative investor education programs aimed at educating the general public about PSE products and services so that they make informed decisions about investing in the Exchange; assisting investors with concerns and complaints by coordinating with other PSE departments as necessary; assist in the advancement and promotion of the Exchange as a business institution of the Philippine capital market.
Job Description
I. Investor Education
- Leads market environment scanning and identifies opportunities for information dissemination on how to invest in the stock market and the products and services being offered to the investing public.
- Takes the lead in organizing and developing a body of resources required in the implementation of various market education programs, such as lecturers, lecture materials, and graphic or multimedia instruction materials.
- Copy writes, designs, and produces collaterals, such as brochures, posters, books, handouts, video materials, etc., required by various market education programs.
- Initiates possible tie-ups, networking and membership affiliation or accreditation with advisory groups, networks, and coalitions for stock market education and information dissemination.
- Oversees the development of existing market education programs vis-à-vis current market trends and analyzes its worthiness or feasibility in relation to the business objectives set by the Department.
II. Business Plans/Budget Management
- Sets the Department's annual business plans and budget, oversees actual performance versus business plans and ensures that the Department is operating within the approved budget.
- Ensures the attainment of the Department's annual business plans.
III. Policies and Rules
- Sets the parameters in the drafting of policies relevant to rules and regulations of the Exchange in connection with stock market education.
VI. Leadership Management
- Recommends plans, programs, budget and performance targets of the department
Qualifications:
- Bachelor's Degree in Marketing, Banking and Finance, Economics, or any Management-related degree; preferably with a Master's Degree in Business, Marketing, or Management.
- Five (5) to Ten (10) years of experience in an executive or senior managerial
- Capacity in investment banking, stock brokerage operations, or any marketing operations
- Amenable to work on-site (BGC, Taguig)
Special Education Teacher
Posted today
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Special Education Teacher who specializes in teaching children with physical, mental, emotional, and learning disabilities. They assess the strengths and weaknesses of each student, then provide specialized instruction and support to help them grow academically, socially, and emotionally. They also collaborate with parents, support staff, and other educators to create and implement individualized education plans (IEPs) for each student. For 1 on 1 and small SpEd group class.
Job Types: Full-time, Fresh graduate
Pay: From Php15,000.00 per month
Benefits:
- Paid training
- Pay raise
Work Location: In person
Education Counsellor
Posted today
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Job Description
We are a global international students recruitment agency for study abroad with 32 offices in 23 countries. We are looking for an Education Counsellor in our Manila, Pampanga, Tuguegarao and Cebu office branch.
JOB DESCRIPTION
• Provide information and consulting services to students who wish to study abroad
• Demonstrate sales and target achievement
• Take part in overall marketing and promotions of the company
• Establish good relationships with clients and partners
• Able to independently and manage the office branch
QUALIFICATION
• Candidate must possess at a Bachelor's Degree, Marketing or equivalent.
• 1-4 experienced employees specializing in Sales and Marketing.
• With 1- experience in related field is a plus but not necessary as training will be provided
• Strong Interpersonal skills and goal oriented
• Strong time management and organizational skills
• Ability to effectively as part of a team or independently
• Has excellent written and communication skills
• Proficient with using Microsoft Office programs and social media apps
• Able to full-time and travel when needed
Very good Incentives offered to qualified applicants
The company provides excellent training locally and overseas
If you think you are the person for the above job, please click "APPLY NOW" and be sure to upload your updated CV or resume through Jobstreet.
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General Education
Posted today
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Qualifications:
- Bachelor's Degree in any related field
- Preferably with aligned/allied master's degree
- With Japanese Language Proficiency Test (JLPT) – Level N2
- With at least three (3) years of teaching and industry experience in related field.
- Preferably with research and publication experience
- Proficient in the use of Microsoft Office applications.
- Must be willing to work in NU East Ortigas
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Work Location: In person
General Education
Posted today
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Qualifications:
- Bachelor's Degree in related field (Literature, Philosophy, History, Humanities, or related liberal arts disciplines)
- With aligned/allied master's degree and/or Doctorate Degree.
- With at least three (3) years of teaching and industry experience in related field.
- Preferably with research and publication experience
- Proficient in the use of Microsoft Office applications.
- Must be willing to work in NU East Ortigas
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
Education Consultant
Posted today
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Job Functions:
- Open and maintain client accounts by recording account information and monitoring from sales team.
- Selecting and explaining the best solution or pathway to take, ensure that they are convinced with the truthful of Secure Visa's services.
- Recommend potential services by collecting customer information and analyzing customer profile.
- Prepare service reports by collecting and analyzing customer information.
- Manage large amounts of incoming calls.
- Generate sales leads and follow communication procedures, guidelines, and policies.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Resolve customer complaints via phone, email, mail or social media (as necessary).
Job Qualifications:
- Bachelor's degree or equivalent experience preferred
- 2 years of customer service and 3 years sales experience preferred
- Ability to cooperate with and support other members of customer service & sales team
- Strong verbal communication skills in the English language
- Willingness to interact daily with customers from a wide range of cultures and backgrounds
- Must be comfortable working independently and making minor decisions without direct supervision
- Good sense of organization and keen attention to detail
- Knowledge of customer service & sales, best practices, and desire to participate in trainings and professional development
- Ability to perform well in a fast-paced working environment
Job Types: Permanent, Fixed term
Contract length: 3 months
Pay: From Php20,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Sales: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: Remote