19 Education Manager jobs in the Philippines

We are seeking a Program Manager based in the Philippines who can quickly learn workflows, manage customer and researcher communications, and take full ownership of processes within weeks.

This is a high-ownership role: you will not only follow structured steps but also use judgment to refine work, suggest improvements, and push back when something is unclear or inefficient. This position is ideal for someone who thrives on structure, values precision, and wants to make a direct impact by ensuring communication and processes run smoothly.

About us: Nova Scholar is a nonprofit founded by Stanford researchers to make world-class academic and research opportunities accessible to ambitious high school students,especially those from underserved backgrounds. Since 2022, we've supported 500+ students with mentoring, scholarships, and innovative online programs in research, AI, and more.

Key Responsibilities

Email Communication & Quality Control

• Draft, refine, send, and follow up on customer and partner emails.
• Quickly learn and internalize templates and workflows, adapting them for clarity, tone, and accuracy.
• Ensure all communications are professional and approval-ready.

Process Execution & Improvement

• Execute workflows end-to-end: sending → tracking → following up → closing.
• Document progress and flag bottlenecks.
• Identify inefficiencies, propose improvements, and adapt workflows.

Customer Service & Relationship Building

• Deliver excellent customer service through clear, timely, and professional responses.
• Anticipate customer needs rather than only reacting.
• Resolve most issues independently; escalate only when appropriate.

Program Ownership

• Take responsibility for outcomes, not just tasks.
• Push back respectfully when workflows seem inefficient or unclear, and propose alternatives.
• Support leadership in refining templates and workflows.

Qualifications

Essential

• Excellent written and verbal communication skills in English.
• 2+ years of experience in program coordination, customer service, or operations.
• Demonstrated ability to follow structured processes while applying judgment.
• High level of initiative, ownership, and accountability.
• Organized, detail-oriented, and able to manage multiple priorities.

Preferred

• Advanced education (Master's degree, postgraduate training, or strong academic/research exposure).
• Experience working with researchers, academics, or other complex professional stakeholders.

Day Plan

First 2 Weeks – Training & Initial Execution

• Walk through workflows and systems with manager guidance.
• Internalize templates, scripts, and FAQs.
• Begin sending and tracking emails under light supervision.
• Shadow communication reviews to understand refinement and approval standards. Success = Able to draft and send supervised emails, correctly follow workflows, and demonstrate understanding of templates and FAQs.

Weeks 3–6 – Execution with Guidance

• Manage email workflows independently with periodic check-ins.
• Handle customer service queries with growing confidence.
• Refine communications for tone and accuracy before sending.
• Flag unclear or inefficient steps, suggest improvements. Success = Manage communications with minimal supervision; refine independently; propose at least one process improvement.

Weeks 7–12 – Full Ownership & Improvement

• Operate as independent owner of communication and outreach workflows.
• Confidently handle escalations and sensitive customer interactions.
• Proactively refine templates, processes, and FAQs.
• Mentor newer hires or document improved workflows for the team. Success = Fully own communication processes; consistently meet KPIs; demonstrate leadership by improving workflows and mentoring peers.

Job Type: Part-time

Pay: Php45, Php50,000.00 per month

Expected hours: 10 – 20 per week

Work Location: Remote

Job Summary

The
Customer & Education Training Manager (CET)
is responsible for designing, delivering, and managing technical product training programs tailored to various stakeholders, including customers, employees, and field support teams. This role ensures effective knowledge transfer through multiple learning formats and oversees the full training lifecycle, from needs assessment to ROI evaluation. The CET serves as a subject matter expert and strategic partner to key stakeholders, ensuring the training strategy aligns with business goals.

Key Responsibilities

Training Program Development & Execution

• Plan and implement technical product training programs, including standard modules and customized content for new products.
• Utilize a variety of training formats (in-person classes, workshops, computer-based training, and online resources).
• Develop training documentation and ensure content accuracy and alignment with business needs.
• Manage the full training project lifecycle: Vision/Scope → Planning → Instructional Design → BETA/Train the Trainer → Deployment.
• Source and coordinate venues, vendors, and technologies for training delivery.

Learning Strategy & Evaluation

• Identify and prioritize critical learning needs and allocate resources accordingly.
• Regularly review, validate, and revise training plans to meet evolving learning objectives.
• Develop and implement approaches to measure training effectiveness and ROI.
• Pilot new training tools, techniques, and methods to improve learning outcomes.

Process Ownership & Leadership

• Lead and manage large, complex training projects independently with minimal supervision.
• Take ownership of end-to-end training processes and drive continuous improvement.
• Mentor and guide junior team members and occasionally manage a small team or external consultants.

Stakeholder Engagement

• Build and maintain strong cross-functional relationships across departments and with external providers.
• Understand stakeholder and customer needs, offering proactive solutions and technical guidance.
• Present training concepts and outcomes to leadership and company committees.
• Influence internal stakeholders to adopt new practices, approaches, and technologies.

Qualifications

• Bachelor's or Master's Degree in Education, Business, Life Sciences, or a related field.
• 8–12 years of experience in training, preferably in a healthcare, pharmaceutical, or medical device industry.
• Proven track record in training project management, instructional design, and adult learning principles.
• Strong communication and presentation skills with the ability to influence and engage diverse audiences.
• Comfortable working independently and managing multiple complex projects.

Key Competencies

• Strategic Thinking
• Project Management
• Instructional Design
• Stakeholder Engagement
• Data-Driven Evaluation
• Cross-Functional Collaboration
• Process Improvement

So, what's the role all about?

Customer Education and Enablement is an implementation offering that provides a comprehensive level of engagement to our customers.  We tailor each customer's onboarding and enablement experience to reflect their specific business need.   We facilitate education sessions, help manage the change to our software, smooth the transition between departments, and continue building on the partnership our sales and implementation teams have established.  With each engagement we seek to provide the right product knowledge to the right people at the right time.  The Customer Education and Enablement Management provides remote consultation, guidance, and training prior to, during, and after project go live.  We work closely with site admins, managers, supervisors & agents to understand exactly where their pain points are (or where they are going to be), and then partner with them until they demonstrate proficiencies in all areas of the platform.  Our customers will not transition out of onboarding until the Customer Education and Enablement Manager has signed off that these proficiencies have been demonstrated.

Client interaction will be done over the phone and/or via virtual meeting platforms, with face-to-face meetings as deemed necessary and/or appropriate, as may be outlined in the customer's contract. The Customer Education and Enablement Manager will work both independently and in concert with the Professional Services, Technical Services and Education Services teams. Together, these teams are responsible to ensure both customer longevity and systematic growth. The Customer Education and Enablement Manager is also an organizational leader and is expected to serve as a mentor and coach for junior staff.

How will you make an impact?

• Become intimately familiar with a customer's contact center and business to become the trusted advisor to the customer through their NICE education and onboarding process.
• Set and manage customer expectations and ensures education and onboarding goals align with customer goals/KPIs.
• Create education/onboarding plans for customers and executes on those plans.
• Provide initial assessment meetings and possibly onsite visits to coordinate and conduct training and consulting, as appropriate.
• Contribute to business area assessment, user needs analysis, and product configuration recommendation.
• Contextualize product knowledge for customers and helps institute best practices with product configuration and education processes.
• Act as an education and product knowledge resource to the customer during the post go live phase of a project.
• Proactively and effectively identify customer needs and overcomes objections to proposed solutions by performing benefits assessments for customers and gaining detailed understanding of their environment.
• Provide insight and feedback on technical issues to immediate supervisor and other outside groups.
• Work with NiCE Implementation Team to play a role in smooth customer implementations by providing on-site assistance as directed and providing appropriate feedback to the greater sales team post turn up.
• Always follows the company Code of Ethics and NiCE policies and procedures.
• Communicate in an effective and professional way with customers in and outside of NiCE
• Regularly work a flexible schedule and may occasionally need to be available for off-hour activities.
• Maintain a working knowledge of NiCE products/services, competitive product lines, differentiators, and industry trends through self-education and NiCE's resources.
• Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Work directly with NiCE product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancements and development.
• Provide product configuration and, in some cases, IVR scripting as required.
• Minimize NiCE's exposure to various contract liabilities by keeping project and task commitments. This includes applying an appropriate amount of tact by handling delicate situations appropriately to maximize customer satisfaction.
• Answer trouble calls/reports.
• Provide onsite and remote training, as required to ensure knowledge retention and comfort on the platform.
• Deliver help documentation and support, as needed.
• Provide escalated support to related corporate departments.
• Act as a product subject matter expert to cross-functional NiCE departments.
• Submit entries into a knowledge base designed to address common questions, advanced techniques, and best practices.
• Review service contacts, solutions overviews, statements of work, and other documents to align onboarding and training activities with intended goals and products purchased.

Have you got what it takes?

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
• 5+ years in a service role in software, customer service, call/contact center, service delivery, or customer education and training
• Knowledge and experience with call/contact center metrics and operations
• Business to business consulting experience
• Business to business customer education experience
• Demonstrated technical problem-solving proficiency
• Excellent customer service and communication skills, both verbal and written
• Ability to appropriately prioritize and execute on assigned work in a fast-paced environment
• Proficient in Microsoft Office applications
• Able to work with little supervision and complete projects

You're a great fit if you…

• You can assess needs and consult on meeting those needs according to established best practices and standard operating procedures.
• You can take complex technical concepts and clearly explain them to technical and non-technical audiences
• You're a natural teacher — people come to you when they want to learn a new skill, even if it's not something you're an expert in
• You love being an expert, and you constantly (and creatively) seek out how to become the expert on new topics
• You can be both strategic and execute on a strategy
• People love working on projects with you
• You're passionate about improving the lives of the people you work with, and you believe new skills and additional knowledge are one way to do that

You will have an advantage if you also have:

• Business to business software training experience
• Experience in contact center operations or agent management
• Experience with the NiCE CXone Mpower Omnichannel Routing product

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:8487 Reporting into:Manager, Education, CX

Role Type:Individual Contributor

Client Profile: This company assist different organizations to increase their performance by providing resolution and services in technology, operation and strategy. They are serving more than 38 years here in the Philippines.

Position: Instructional Design Manager

Company Industry: BPO Company

Location: Mandaluyong City

Postal Code:1635

Salary Offer: Php90,000-Php180,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

Benefits:

Health Insurance (HMO)

Life Insurance

Maternity leave

Paternity leave

Loyalty Gift

Christmas Gift

Night Differential if applicable

Allowances

Company-sponsored trainings, upskilling, and certification

Flexible Working Arrangements

Healthy and Encouraging Work Environment

Job Requirements:

Bachelors degree holder

With at least 5-10 years of experience in instructional designing, curriculum developer, and learning delivery is an advantage

Amenable to attend interviews

Willing to work in BGC, Taguig

Can start as soon as possible

Job Responsibilities:

Collaborate with the clients and identify the solution through design, development, and delivery

Develop the training curriculum by doing a training needs analysis.

Create thorough and excellent subject outlines.

Create standards, guidelines, templates, and checklists.

Work together to create training materials that are both pertinent and efficient with internal and external stakeholders.

Verify that the training deliverables meet industry standards and project quality guidelines

Identify the risks and share them with the functional manager or project leads to explore potential remedies, mitigations, or alternatives,

Look for chances to incorporate fresh and creative teaching methods into the answer.

Recruitment Process: (Online and Face to face)

HR Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php80, Php180,000.00 per month

Work Location: In person

• Conduct training needs analysis in partnership with business leaders and SMEs.
• Design and develop learning materials, including e-learning modules, instructor-led training, job aids, and blended learning programs.
• Apply instructional design models (e.g., ADDIE, SAM, Kirkpatrick) to develop effective learning solutions.
• Leverage multimedia, interactive tools, and learning technologies (e.g., LMS, authoring tools) to enhance learner engagement.
• Ensure training content is aligned with organizational objectives and learner needs.
• Evaluate the effectiveness of training programs and continuously improve based on feedback and data.
• Manage multiple instructional design projects within timelines and budget.
• Stay updated on learning trends, emerging technologies, and best practices in instructional design and corporate training.

• Bachelor's degree in Education, Instructional Design, Learning & Development, Communication, or related field (Master's degree preferred).
• Proven experience (2–4 years) in instructional design or learning development.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, Rise, Vyond).
• Knowledge of learning management systems (LMS) and digital learning platforms.
• Strong understanding of adult learning principles, instructional design methodologies, and assessment strategies.
• Excellent communication, collaboration, and project management skills.
• Ability to simplify complex topics into clear, engaging, and accessible training materials.

Description
Under limited supervision, the Instructional Design Apprentice conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous and synchronous design and delivery.

Responsibilities:

• Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works. (40% of work time)
• Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System. (20% of work time)
• Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops. (15% of work time)
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes. (15% of work time)
• May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may assist in recruit, selection, and training/certification of instructors. (5% of work time)
• Assists in analyzing and assessing training and development needs for projects, teams, or individuals. (5% of work time)

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Minimum Job Requirements:

• A degree holder in Training/Development or related field
• With at least two to five years' experience in design, development, and delivery of training

materials in the call center industry or environment are preferred.

• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology

for synchronous and asynchronous delivery is highly preferred.

• Demonstrated performance consulting experience while using effective interaction skills is

preferred.

• Presentation experience using flexible delivery methods (lecture, computer-based/assisted,

performance, facilitation, cooperative learning) and tools is preferred.

• Ability to manage and implement multiple projects using project management tools/skills is

preferred.

• Demonstrated leadership experience and the ability to proactively resolve issues and develop

employees are preferred.

• Strong interpersonal and communication skills and the ability to work effectively with a wide

range of staff and clients in a diverse environment are preferred.

• Must be able to work flexible hours and schedules to meet the needs of various projects.
• Willing to work in Commonwealth Quezon City.

Requirements
Under limited supervision, the Instructional Design Apprentice conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous and synchronous design and delivery.

Responsibilities:

• Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works. (40% of work time)
• Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System. (20% of work time)
• Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops. (15% of work time)
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes. (15% of work time)
• May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may assist in recruit, selection, and training/certification of instructors. (5% of work time)
• Assists in analyzing and assessing training and development needs for projects, teams, or individuals. (5% of work time)

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Minimum Job Requirements:

• A degree holder in Training/Development or related field
• With at least two to five years' experience in design, development, and delivery of training

materials in the call center industry or environment are preferred.

• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology

for synchronous and asynchronous delivery is highly preferred.

• Demonstrated performance consulting experience while using effective interaction skills is

preferred.

• Presentation experience using flexible delivery methods (lecture, computer-based/assisted,

performance, facilitation, cooperative learning) and tools is preferred.

• Ability to manage and implement multiple projects using project management tools/skills is

preferred.

• Demonstrated leadership experience and the ability to proactively resolve issues and develop

employees are preferred.

• Strong interpersonal and communication skills and the ability to work effectively with a wide

range of staff and clients in a diverse environment are preferred.

• Must be able to work flexible hours and schedules to meet the needs of various projects.
• Willing to work in Commonwealth Quezon City.

Essential Duties & Responsibilities

Collaborates in the creation of high-level design documents, storyboards, and audio narration scripts.

Designs and develops engaging, interactive learning solutions aligned with instructional objectives and business performance goals.

Creates courseware for various delivery formats: instructor-led training (ILT), virtual instructor-led training (vILT), asynchronous e-learning, and blended learning programs.

Leverages adult learning theory and modern technologies (e.g., Web 2.0, audio narration, voice-over, video, graphics, simulations, animations, scenarios, gamification) to enhance learning experiences.

Ensures learning content complies with accessibility standards such as WCAG 2.0 and Section 508.

Develops SCORM, AICC, or Tin Can/xAPI-compliant content for compatibility with learning management systems (LMS).

Regularly updates and revises learning materials to maintain accuracy and relevance.

Follows all applicable policies, procedures, and regulatory requirements.

Works under close supervision with guidance from leadership.

Performs additional duties as assigned

Qualifications & Requirements

Education:

Bachelor's degree in Instructional Design, Education, Communication, or a related field.

Experience:

Minimum of 1 year of experience as an Instructional Designer creating interactive, scenario-based, and multimedia-rich courseware.

Solid understanding of adult learning principles, instructional methodologies, and design frameworks (e.g., ADDIE or similar).

Proficiency in eLearning development tools such as Articulate Storyline, Adobe Captivate, Lectora Inspire, Camtasia Studio, or similar.

Familiarity with Adobe Creative Suite (Acrobat, Photoshop, Illustrator).

Experience with virtual training platforms (e.g., Adobe Connect, Webex) and LMS platforms (e.g., Moodle, Saba, CourseMill, SharePointLMS)

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Job Summary: The Instructional Design Specialist is Responsible for Effectively Designing and Developing Adult Classroom Facilitator-Led and Self-Paced Material(s). The Instructional Design Specialist will Help Develop and Maintain Training Material(s) Including New Hire, Continuing Education, or Maintenance Need(s) to Support Client or Internal Program(s) and Ensure Superior Workforce Preparation While Working Well Independently or with a Team.

Essential Duties and Responsibilities:

• Develop and Maintain Training Material(s) for Participant(s) and Facilitator(s) Containing Learning Objective(s), Activities, and Content Based on Top Call Driver(s) and Performance Measurement(s), Use the Existing Source Content of the Supported Program and Collaborate with Subject Matter Expert(s) to Maintain Accuracy and Relevance of Training Material(s), Lead Train the Trainer Teach Back(s) (Course Demo), Synthesize, Clarify, and Follow-Up on Feedback
• Gain Consensus to Resolve Conflicting Viewpoint(s) from Multiple Stakeholder(s) on Training Deliverable(s), Participate in Both Internal and External Status Discussion(s) and Workshop(s) as Needed, Identify and Provide Improvement Recommendation(s) to Lesson Specification(s) Including (But Not Limited To) Suggesting Alternative Delivery Method(s) and Approach(es), Interact and Lead Discussion(s) with Multiple Key Stakeholder(s) to Solicit Input on the Need(s) of the Supported Program and Vision for Classroom Delivery Strategies
• Perform Analysis Including Trending Performance Gap(s) and Recommending a Learning Solution, Collaborate with Peer(s) to Propose Creative Learning Solution(s) when Developing Training Material(s) for Different Audience(s), Monitor the Implementation of New Content, Organize and Consolidate Feedback from Multiple Source(s) and Update the Material Accordingly, Create Template(s), Development Schedule(s), and Other Supporting Documentation for Project(s) while Coordinating with Other Team Member(s) and Key Stakeholder(s)

Minimum Hiring Qualifications:

• Bachelor's Degree in Instructional Design, Education Technology, or Related Field(s) with 1-2 Year(s) of Instructional Design Experience with a Proven Track Record of Developing and Delivering Successful Training Program(s), Proficient in the Use of Microsoft Office Tool(s), Content Development Tool(s) Such as Articulate 360, JIRA, and Google Suite for the Creation and Maintenance of Training Content
• Strong Analytical and Problem Solving Skills with Keen Attention to Detail, Ability to Create Visually Appealing and Engaging Learning Material(s), Excellent Written and Verbal Communication Skills with the Ability to Convey Complex Information Clearly and Concisely, Demonstrated Ability to Organize and Prioritize Project(s) in a Fast-Paced and Deadline-Oriented Business Setting and Environment

Get Hired and Enjoy the Following:

• Interact/Collaborate and Learn from Industry Experts
• Multiple Opportunities for Learning and Development
• Enjoy a Fun - and Competitive Working Environment

Work Location: Concentrix Ayala North Exchange (Makati)

• Must be holder of BSEd/BEED/BS/AB in the required subject. Preferably with Master's degree
• Minimum of 7 years related work experience in an educational publishing

Principal functions

1. Product Development of Digital Products - conducts initial evaluation of manuscripts
2. Product Evaluation of Digital Products - prepares evaluation report on digital resource
3. Managerial functions