131 Ecommerce Operations jobs in the Philippines

As an Ecommerce Operations Associate, you will play a key role in ensuring smooth day-to-day ecommerce operations, driving efficiency, and enhancing customer satisfaction. You will work across multiple teams to manage order fulfillment, inventory, logistics, and customer service, ensuring a seamless shopping experience. Your attention to detail, problem-solving skills, and ability to thrive in a fast-paced environment will be crucial in this role.

Key Responsibilities:

Order Management: Oversee order processing, including reviewing, coordinating with fulfillment teams, and ensuring timely shipping and delivery.

Inventory Management: Monitor inventory levels, prevent stockouts, and coordinate with clients to replenish stocks in advance.

Returns Management: Process returned items, assess quality, and arrange reprocessing when necessary.

Logistics Management: Book couriers and special logistics services for orders as needed. Track shipment progress.

Customer Support & Experience: Provide customer service for assigned brands, handle escalations, and ensure customer issues are resolved efficiently.

Product & Website Management:

• Enroll products and bundles across ecommerce platforms and operational systems.
• Maintain up-to-date product availability on ecommerce platforms.

Reporting: Generate operational reports based on assigned tasks and performance indicators.

Process Optimization: Identify areas for process improvement, suggest optimizations, and help implement new operational efficiencies.

Cross-Team Collaboration: Work closely with marketing, logistics, and finance teams to ensure smooth business operations.

Relationship Management: Build and maintain strong relationships with client brands, suppliers, and fulfillment partners.

Regular Work Arrangements:

• Schedule: 8am-5pm (w/ 1 hr lunch break), 6 days a week with changing day off either Friday, Saturday, Sunday - as scheduled.
• Location: onsite activities in Bulacan warehouse, occasional meetings in Makati

Qualifications & Requirements:

• Fresh graduates are welcome—we value enthusiasm, a willingness to learn, and a strong work ethic.
• Bachelor's degree in Business, Marketing, Communications, Operations, or a related field (or equivalent experience).
• Experience in ecommerce, sales, customer service, or operations is a plus but not required—we provide mentorship
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent communication and problem-solving skills, with a customer-first mindset.
• Detail-oriented and proactive, with a sense of ownership over tasks.
• Comfortable using Google Suite (Docs, Sheets, Slides) & Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with ecommerce platforms (Lazada, Shopee, Shopify, WooCommerce, Magento) is a plus but not required—we'll give you time to learn the systems
• Tech-savvy with a willingness to learn new systems and tools.
• Ability to work effectively in a collaborative, fast-paced environment

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php16, Php17,500.00 per month

Benefits:

• Promotion to permanent employee
• Work from home

Work Location: In person

Company Description

Balsam Brandsis a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill, the world's leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Canada, Ireland, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you'll find a culture of caring people doing challenging work while building a welcoming workplace.

At Balsam Brands, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. In fact, our Philippine ROHQ being recognized as one of the Philippine's Best Work Places by the prestigious Great Place To Work organization is a testament to this.

We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010, with occasional in-person meet-ups and events to help build relationships and foster camaraderie.

Team Manila represents nearly every function in the company—from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits, including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Job Description

We're seeking an eCommerce Operations Strategist to make sure our eCommerce sites are accurate, organized, and working smoothly behind the scenes. You won't just update pages; you'll help launch new products, streamline how we handle our digital assets, and improve processes so things run better for everyone. You'll work closely with marketing, creative, ops, and IT teams to ensure customers always get a seamless experience when they visit us. If you care about details, enjoy problem-solving, and like creating systems that make work easier, we'd really like to hear from you.

What you'll be doing:

Website Content Update and Maintenance

• Ensures accurate display of product and digital assets on customer-facing web pages by uploading and assigning appropriate data.
• Performs regular website content updates to ensure fresh and relevant content is consistently presented to customers.
• Builds, updates, and maintains static or interactive web pages that ensure latest digital assets and content information is presented to customers.
• Executes website content and merchandising tasks as requested by eCommerce Merchandising and other business units to support organizational objectives and priorities.
• Coordinates with cross-functional partners to accomplish site merchandising deliverables within set parameters and timelines.
• Ensures web page design and technical specifications are met, and digital assets are optimized to support average load time goal of less than 6 seconds.
• Supports merchandising campaigns by updating website pages and implementing A/B tests that follow design specifications and meet launch deadlines.
• Creates and maintains website coupons and promotions for cross-functional teams.
• Updates and maintains website navigation structure and ensures it follows business requirements and specifications.
• Creates, updates, and maintains Product Category Pages and ensures they meet technical requirements, including digital assets, metadata, page URL, and database queries.
• Assigns appropriate data to product and site imagery to ensure the accurate display on various customer-facing web pages.

Site Audit and QA

• Participates in New Product Information QA, and flags or resolves digital asset and product information issues and discrepancies.
• Conducts routine audit and QA to make sure the website is working as expected.
• Conducts routine audit and QA to make sure merchandising-related components and pages are updated as per the defined sales merchandising schedule.
• Participates in conducting business validation activities for newly launched functions and features to ensure they meet business requirements.

Documentation

• Directs the documentation of internal processes and acts on identified gaps to ensure efficient process flows.
• Monitors the timely update of all documentation and makes sure that it is housed in the appropriate knowledge base site.

Troubleshooting and Resolution

• Troubleshoots digital asset and product information issues using the digital asset management tool, product information management system, and content management system.
• Troubleshoot spikes in website average load time speed and coordinate with cross-functional teams to resolve and ensure the average load time goal of less than 6 seconds is met.
• Participates in troubleshooting activities during launch by identifying probable causes and providing a resolution to medium complexity bugs.

Process Improvement

• Ensures that the standards for uploading, naming, and categorizing assets are met by following the set standards for image organization.
• Identifies efficiency issues and creates tools or workarounds to improve turnaround times for various website operations tasks and the accuracy of the information found in all our websites.
• Proposes and drives roadmap initiatives that create either efficiency gains or a positive cost impact for the business.

Project Support and Coordination

• Executes assigned maintenance, updates, campaigns, and product launch tasks within set timeframes and quality standards.
• Provides support and guidance to team members on the use and functionality of various Ecommerce systems or tools, including the Digital Asset System.
• Identifies and escalates risks in assigned tasks and projects and supports implementation of mitigation measures.
• Participates in Technical meetings, project meetings, and retrospectives to raise challenges and incorporate future changes as agreed with various stakeholders.

Digital Asset Management System (As Required)

• Maintains Digital Asset System and other assigned tools by conducting regular housekeeping to remove or archive outdated data and update or scrub others for future reference or use.
• Follows and maintains standards for uploading, naming, and categorizing assets according to established image organization guidelines.
• Provides peer support and knowledge sharing on the use and functionality of various Ecommerce systems or tools, including the Digital Asset System.
• Assists in managing user accounts and portals for Widen users as directed.

Other Duties and Responsibilities

• Performs other duties that may be assigned from time to time.

What we're looking for ("Must-haves"):

• Bachelor's Degree, preferably in Information Technology, Computer Science, MIS.
• HTML and CSS certification, a plus.
• Minimum of two (2) to three (3) years relevant experience.
• Some experience in Widen or Digital Asset Management (DAM).
• Some experience in Hybris or any Content Management System (CMS).

Location: The eCommerce Operations Strategist positionis a remote working position for Balsam International Unlimited Company - Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must attend occasional in-person meetings.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.

Note: An online assessment will also be part of the recruitment process.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on your first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development is fully supported. Whether it be online courses, workshops, or books
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on the company's performance.
• Meeting and Team Building Allowance. Happy tummies make our meetings more fun and productive
• Shutdown Week. We can spend more time on things that matter with an additional one-week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PerkUp is a fast-growing corporate gifting platform that helps companies enhance their employee engagement and client relationships through personalized gifting and swag solutions.

We are seeking a Shopify Order & 3PL Specialist to join our dynamic team. This role is pivotal in ensuring seamless order fulfillment across our Shopify platform and global network of 3PL partners. The ideal candidate will have deep experience managing e-commerce operations with multiple warehouses, strong technical skills in Shopify and spreadsheets, and the ability to coordinate between suppliers, purchasing, and logistics teams to maintain accurate, efficient, and timely fulfillment.

Key Responsibilities

3PL Management & Integrations

• Set up and manage integrations between Shopify and multiple 3PLs (currently ~8 providers worldwide).
• Ensure products, SKUs, and inventory levels are accurately linked and synced across Shopify and 3PL systems.
• Validate that tracking numbers and fulfillment updates from 3PLs are consistently pushed into Shopify.
• Maintain logins and system knowledge for multiple 3PL portals, understanding each partner's specific requirements and workflows.
• Oversee receiving processes with 3PLs, ensuring inbound shipments from suppliers meet labeling, carton, and pallet requirements.
• Support product setup within each 3PL system to ensure readiness for fulfillment.

Order Processing & Troubleshooting

• Monitor all orders in Shopify, identifying and resolving issues with syncing, stockouts, or address errors.
• When automated syncing fails, export, clean, and reformat order data in Google Sheets for manual submission to 3PLs.
• Collect tracking data from 3PLs and manually import updates into Shopify when necessary.
• Create and maintain custom views/dashboards in Shopify to proactively monitor fulfillment status.

Supplier & Internal Coordination

• Work closely with the purchasing team to ensure suppliers provide all data required by 3PLs for inbound shipments.
• Communicate directly with suppliers and warehouses to resolve discrepancies or delays.
• Provide clear documentation and SOPs for product creation, linking, and fulfillment processes across Shopify and 3PLs.

Reporting & Continuous Improvement

• Generate reports on order trends, fulfillment accuracy, and 3PL performance.
• Identify bottlenecks in syncing or manual processes and recommend solutions to increase efficiency.
• Leverage AI tools to automate reporting, detect anomalies, and surface insights that drive smarter decision-making across fulfillment and logistics.
• Explore and implement AI-driven solutions to reduce manual work, improve order accuracy, and optimize multi-3PL coordination.
• Maintain up-to-date SOPs for multi-3PL operations.

Job Type: Full-time

Pay: Php113, Php170,977.00 per month

Benefits:

• Work from home

Experience:

• Shopify: 1 year (Required)

Work Location: Remote

Company Description
Balsam Brands
is a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill, the world's leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Canada, Ireland, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you'll find a culture of caring people doing challenging work while building a welcoming workplace.

• Balsam Brands on LinkedIn:
• Balsam Brands on Instagram:
• Balsam Brands in Forbes:

At
Balsam Brands
, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. In fact, our Philippine ROHQ being recognized as one of the Philippine's Best Work Places by the prestigious Great Place To Work organization is a testament to this.

We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010, with occasional in-person meet-ups and events to help build relationships and foster camaraderie.

Team Manila represents nearly every function in the company—from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits, including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

• Balsam International on Facebook:
• Balsam International on LinkedIn:

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job Description
We're seeking a
Senior eCommerce Operations Specialist
to make sure our eCommerce sites are accurate, organized, and working smoothly behind the scenes. You won't just update pages; you'll help launch new products, streamline how we handle our digital assets, and improve processes so things run better for everyone. You'll work closely with marketing, creative, ops, and IT teams to ensure customers always get a seamless experience when they visit us. If you care about details, enjoy problem-solving, and like creating systems that make work easier, we'd really like to hear from you.

What You'll Be Doing
Website Content Update and Maintenance

• Ensures accurate display of product and digital assets on customer-facing web pages by uploading and assigning appropriate data.
• Performs regular website content updates to ensure fresh and relevant content is consistently presented to customers.
• Builds, updates, and maintains static or interactive web pages that ensure latest digital assets and content information is presented to customers.
• Executes website content and merchandising tasks as requested by eCommerce Merchandising and other business units to support organizational objectives and priorities.
• Coordinates with cross-functional partners to accomplish site merchandising deliverables within set parameters and timelines.
• Ensures web page design and technical specifications are met, and digital assets are optimized to support average load time goal of less than 6 seconds.
• Supports merchandising campaigns by updating website pages and implementing A/B tests that follow design specifications and meet launch deadlines.
• Creates and maintains website coupons and promotions for cross-functional teams.
• Updates and maintains website navigation structure and ensures it follows business requirements and specifications.
• Creates, updates, and maintains Product Category Pages and ensures they meet technical requirements, including digital assets, metadata, page URL, and database queries.
• Assigns appropriate data to product and site imagery to ensure the accurate display on various customer-facing web pages.

Site Audit and QA

• Participates in New Product Information QA, and flags or resolves digital asset and product information issues and discrepancies.
• Conducts routine audit and QA to make sure the website is working as expected.
• Conducts routine audit and QA to make sure merchandising-related components and pages are updated as per the defined sales merchandising schedule.
• Participates in conducting business validation activities for newly launched functions and features to ensure they meet business requirements.

Documentation

• Directs the documentation of internal processes and acts on identified gaps to ensure efficient process flows.
• Monitors the timely update of all documentation and makes sure that it is housed in the appropriate knowledge base site.

Troubleshooting and Resolution

• Troubleshoots digital asset and product information issues using the digital asset management tool, product information management system, and content management system.
• Troubleshoot spikes in website average load time speed and coordinate with cross-functional teams to resolve and ensure the average load time goal of less than 6 seconds is met.
• Participates in troubleshooting activities during launch by identifying probable causes and providing a resolution to medium complexity bugs.

Process Improvement

• Ensures that the standards for uploading, naming, and categorizing assets are met by following the set standards for image organization.
• Identifies efficiency issues and creates tools or workarounds to improve turnaround times for various website operations tasks and the accuracy of the information found in all our websites.
• Proposes and drives roadmap initiatives that create either efficiency gains or a positive cost impact for the business.

Project Support and Coordination

• Executes assigned maintenance, updates, campaigns, and product launch tasks within set timeframes and quality standards.
• Provides support and guidance to team members on the use and functionality of various Ecommerce systems or tools, including the Digital Asset System.
• Identifies and escalates risks in assigned tasks and projects and supports implementation of mitigation measures.
• Participates in Technical meetings, project meetings, and retrospectives to raise challenges and incorporate future changes as agreed with various stakeholders.

Digital Asset Management System (As Required)

• Maintains Digital Asset System and other assigned tools by conducting regular housekeeping to remove or archive outdated data and update or scrub others for future reference or use.
• Follows and maintains standards for uploading, naming, and categorizing assets according to established image organization guidelines.
• Provides peer support and knowledge sharing on the use and functionality of various Ecommerce systems or tools, including the Digital Asset System.
• Assists in managing user accounts and portals for Widen users as directed.

Other Duties And Responsibilities

• Performs other duties that may be assigned from time to time.

What we're looking for ("Must-haves"):

• Bachelor's Degree, preferably in Information Technology, Computer Science, MIS.
• HTML and CSS certification, a plus.
• Minimum of two (2) to three (3) years relevant experience.
• Some experience in Widen or Digital Asset Management (DAM).
• Some experience in Hybris or any Content Management System (CMS).

Location:
The
Senior eCommerce Operations Specialist
position is a remote working position for Balsam International Unlimited Company - Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our Must-haves

• Must attend occasional in-person meetings.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.

Note:
An online assessment will also be part of the recruitment process.

Status:
This is a full-time, permanent position with benefits.

Hardware Provision:
Company-issued Laptop will be provided on your first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development is fully supported. Whether it be online courses, workshops, or books
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on the company's performance.
• Meeting and Team Building Allowance. Happy tummies make our meetings more fun and productive
• Shutdown Week. We can spend more time on things that matter with an additional one-week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description

Balsam Brandsis a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill, the world's leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Canada, Ireland, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you'll find a culture of caring people doing challenging work while building a welcoming workplace.

At Balsam Brands, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. In fact, our Philippine ROHQ being recognized as one of the Philippine's Best Work Places by the prestigious Great Place To Work organization is a testament to this.

We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010, with occasional in-person meet-ups and events to help build relationships and foster camaraderie.

Team Manila represents nearly every function in the company—from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits, including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Job Description

We're seeking a Senior eCommerce Operations Specialist to make sure our eCommerce sites are accurate, organized, and working smoothly behind the scenes. You won't just update pages; you'll help launch new products, streamline how we handle our digital assets, and improve processes so things run better for everyone. You'll work closely with marketing, creative, ops, and IT teams to ensure customers always get a seamless experience when they visit us. If you care about details, enjoy problem-solving, and like creating systems that make work easier, we'd really like to hear from you.

What you'll be doing:

Website Content Update and Maintenance

• Ensures accurate display of product and digital assets on customer-facing web pages by uploading and assigning appropriate data.
• Performs regular website content updates to ensure fresh and relevant content is consistently presented to customers.
• Builds, updates, and maintains static or interactive web pages that ensure latest digital assets and content information is presented to customers.
• Executes website content and merchandising tasks as requested by eCommerce Merchandising and other business units to support organizational objectives and priorities.
• Coordinates with cross-functional partners to accomplish site merchandising deliverables within set parameters and timelines.
• Ensures web page design and technical specifications are met, and digital assets are optimized to support average load time goal of less than 6 seconds.
• Supports merchandising campaigns by updating website pages and implementing A/B tests that follow design specifications and meet launch deadlines.
• Creates and maintains website coupons and promotions for cross-functional teams.
• Updates and maintains website navigation structure and ensures it follows business requirements and specifications.
• Creates, updates, and maintains Product Category Pages and ensures they meet technical requirements, including digital assets, metadata, page URL, and database queries.
• Assigns appropriate data to product and site imagery to ensure the accurate display on various customer-facing web pages.

Site Audit and QA

• Participates in New Product Information QA, and flags or resolves digital asset and product information issues and discrepancies.
• Conducts routine audit and QA to make sure the website is working as expected.
• Conducts routine audit and QA to make sure merchandising-related components and pages are updated as per the defined sales merchandising schedule.
• Participates in conducting business validation activities for newly launched functions and features to ensure they meet business requirements.

Documentation

• Directs the documentation of internal processes and acts on identified gaps to ensure efficient process flows.
• Monitors the timely update of all documentation and makes sure that it is housed in the appropriate knowledge base site.

Troubleshooting and Resolution

• Troubleshoots digital asset and product information issues using the digital asset management tool, product information management system, and content management system.
• Troubleshoot spikes in website average load time speed and coordinate with cross-functional teams to resolve and ensure the average load time goal of less than 6 seconds is met.
• Participates in troubleshooting activities during launch by identifying probable causes and providing a resolution to medium complexity bugs.

Process Improvement

• Ensures that the standards for uploading, naming, and categorizing assets are met by following the set standards for image organization.
• Identifies efficiency issues and creates tools or workarounds to improve turnaround times for various website operations tasks and the accuracy of the information found in all our websites.
• Proposes and drives roadmap initiatives that create either efficiency gains or a positive cost impact for the business.

Project Support and Coordination

• Executes assigned maintenance, updates, campaigns, and product launch tasks within set timeframes and quality standards.
• Provides support and guidance to team members on the use and functionality of various Ecommerce systems or tools, including the Digital Asset System.
• Identifies and escalates risks in assigned tasks and projects and supports implementation of mitigation measures.
• Participates in Technical meetings, project meetings, and retrospectives to raise challenges and incorporate future changes as agreed with various stakeholders.

Digital Asset Management System (As Required)

• Maintains Digital Asset System and other assigned tools by conducting regular housekeeping to remove or archive outdated data and update or scrub others for future reference or use.
• Follows and maintains standards for uploading, naming, and categorizing assets according to established image organization guidelines.
• Provides peer support and knowledge sharing on the use and functionality of various Ecommerce systems or tools, including the Digital Asset System.
• Assists in managing user accounts and portals for Widen users as directed.

Other Duties and Responsibilities

• Performs other duties that may be assigned from time to time.

What we're looking for ("Must-haves"):

• Bachelor's Degree, preferably in Information Technology, Computer Science, MIS.
• HTML and CSS certification, a plus.
• Minimum of two (2) to three (3) years relevant experience.
• Some experience in Widen or Digital Asset Management (DAM).
• Some experience in Hybris or any Content Management System (CMS).

Location: The Senior eCommerce Operations Specialist positionis a remote working position for Balsam International Unlimited Company - Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must attend occasional in-person meetings.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.

Note: An online assessment will also be part of the recruitment process.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on your first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development is fully supported. Whether it be online courses, workshops, or books
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on the company's performance.
• Meeting and Team Building Allowance. Happy tummies make our meetings more fun and productive
• Shutdown Week. We can spend more time on things that matter with an additional one-week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About Us

Atlas Apparel is a growing eyewear brand under Citi Harbor Outfitters Inc. We create stylish and functional eyewear for young professionals. With both wholesale and ecommerce channels, we're expanding and need a reliable teammate to help us keep operations running smoothly and support our online growth.

The Role

We're looking for a Wholesale & Ecommerce Operations Assistant to support our daily operations. This role is primarily focused on wholesale order processing and inventory management, but you'll also be involved in e-commerce operations. It's a great opportunity for someone who is organized, proactive, and excited to learn more about the fast-growing world of e-commerce.

Key Responsibilities

• Check and process e-commerce & wholesale orders daily, ensuring invoices, barcodes, and labels are accurate.
• Update and maintain inventory records (both digital tracking and physical counts).
• Assist in packing and preparing orders for wholesale and ecommerce platforms (Shopee, TikTok, website).
• Keep the warehouse and office areas tidy and organised.
• Provide administrative support (filing, data entry, document organisation, research).
• Support ecommerce operations as needed.
• Ensure office operations are running smoothly and that weekly tasks are met.
• Handle order processing and inventory management, customer service and data entry tasks, as well as warehouse coordination and shipping duties.

What We're Looking For

• Organised, detail-oriented
• Must know how to use Excel/Google Sheets (and other office apps like Word & PPT).
• Proactive, reliable, and willing to learn new skills.
• Open to contributing beyond wholesale — especially in ecommerce operations and online store management.
• Prior experience in admin, logistics, or OMNI inventory is a plus.
• Prior experience in Project Management is a plus.
• Knowledge in back-end seller-center platforms (SHOPEE, TIKTOK) is a plus.
• Knowledge of using AI / current AI trends is a huge plus.
• Must be willing to work in front of the computer, as well as being hands-on with stocks is a must.
• Minimum of 2+ years experience required for this administrative role.

Why Join Us?

• Be part of a fast-growing fashion & lifestyle brand.
• Learn both wholesale operations and hands-on ecommerce.
• Direct mentorship from the owner.
• Growth potential: chance to take on bigger responsibilities over time.

Location: Merville, Pasay City

Schedule: Full-time, On-site, Monday to Friday 7am-330pm. Saturday 8am-2pm

Compensation: ₱17,500–₱22,500 (depending on experience)

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client was founded by two moms in 2016 with the goal of helping modern families navigate the adventure of raising children. They are an expertly-curated kid's marketplace featuring the best kids' products from around the globe: stylish clothing, top tops and gear, and home décor – plus, trusted guidance and inspiration.

They are a fast-growing venture-backed start-up with a unique positioning in the kid's market. They believe that what you consume for your kids matters. So, whether you're looking for the safest car seat, the latest STEM toy, or tips on how to sleep train, they are here for you… like family.

About the Role

We are seeking a detail-oriented and proactive E-commerce Product Operations Associate to support our Buying and operational teams. This role will focus on ensuring product data accuracy in Salsify, providing administrative support, and assisting with day-to-day operational needs. The ideal candidate will have strong organizational skills, technical knowledge of product content systems, and the ability to thrive in a fast-paced environment.

What you'll do

Product Data Management

• Upload and manage product data, images, pricing, and attributes in Salsify.
• Ensure product listings are accurate, consistent, and optimized for customer experience.
• Conduct quality checks on all uploads and troubleshoot discrepancies.

Buyer Support

• Provide administrative support to the Buying team, including product onboarding, sample tracking, and vendor coordination.
• Maintain organized records of product submissions, approvals, and launches.
• Assist in preparing product performance reports and data analysis when needed.

What You Bring

• At least 2-3 years of experience in merchandising, buying, or related roles.
• Proficiency with Salsify or other product information management (PIM) systems.
• Strong Excel/Google Sheets skills.
• Excellent attention to detail and organizational abilities.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.

About Us

TPOB is a fast-growing provider of professional barber supplies, serving barbershops, salons, and grooming professionals with premium tools, products, and accessories. We pride ourselves on quality, service, and a deep understanding of the barbering industry.

Role Overview

We are seeking a Business Operations Manager to work alongside department managers (Logistics, Marketing, Accounting, and Support) to create structure, visibility, and accountability across the business.

This role is about building the systems, processes, and performance frameworks that keep our global, remote team aligned and effective.

You should have e-commerce experience with platforms such as Shopify and Amazon.

The Business Operations Manager will learn the details of day-to-day operations, document them into SOPs, develop KPIs, and implement reporting dashboards that provide leadership with a clear picture of business performance.

Key Responsibilities

• Process Documentation & Improvement

• Learn and map workflows across all functions.

• Create and maintain a company-wide SOP library.
• Identify bottlenecks and recommend improvements to drive efficiency.

• Performance Monitoring & Reporting

• Partner with managers to define KPIs for their functions.

• Design and manage weekly reporting dashboards that track whether deadlines and goals are being met.
• Consolidate results into a monthly KPI pack for leadership, highlighting trends, risks, and successes.

• Cross-Departmental Alignment

• Ensure departments are coordinated and working toward common goals.

• Facilitate accountability by making performance visible, without taking over line management responsibility.

• People Operations (HR-lite)

• Develop coverage plans to ensure smooth operations when staff are on leave.

• Establish best practices for working hours, communication, and collaboration across our global remote team.
• Document and share policies related to scheduling and team norms.

• Leadership Support

• Provide regular operational updates and insights to the CEO and senior leadership.

• Act as the bridge between managers and leadership to ensure clarity and alignment.

We're looking for a Business Operations Manager to be the glue that holds our growing team together. You'll dive into how each department works, turn chaos into clarity with SOPs and dashboards, and make sure our global crew is aligned, accountable, and hitting deadlines

Job Summary: The position is primarily responsible for the maintenance and support of the eCommerce application systems, providing Level 1 and Level 2 support to the ECommerce Business Group users and conducting eCom IT-related training

Position Requirements

• College graduate, preferably with Computer Science/Accounting/ Engineering/Business background
• With 1-2 years experience in a business environment preferably in retail or consumer goods distribution, or ecommerce.
• Fresh graduate is welcome to apply
• Proficient on the use of desktop productivity software.
• Hard working and a team player.
• Very creative with a drive towards innovation

Job Type: Full-time