518 E Learning jobs in the Philippines

Company Description

TELUS Digital designs, builds, and delivers next-generation digital solutions to enhance the customer experience for global brands. The company's integrated solutions span digital strategy, innovation, IT lifecycle, intelligent automation, and AI data solutions. TELUS Digital partners with brands across various industry verticals, including tech, eCommerce, banking, healthcare, and travel. Promoting diversity and inclusivity, TELUS Digital positively impacts lives through volunteer events and charitable giving. TELUS Digital Philippines is a key provider of customer experience and business process solutions, with multiple sites in Metro Manila and Iloilo supporting top global brands.

Role Description

This is a full-time on-site role for a Learning Services Learning Specialist located in Quezon City. The Learning Specialist will be responsible for designing, developing, and implementing training programs. They will also facilitate training sessions, assess training needs, and evaluate the effectiveness of training programs. The role involves collaborating with various departments to ensure alignment of training objectives with business goals.

Qualifications

• Analytical Skills
• Knowledge in conducting Gap analysis
• Basic knowledge in adult learning persoective
• Excellent Communication and Customer Service skills
• Experience in Sales and Services support
• Ability to work collaboratively and cross-functionally
• Strong organizational and time-management skills
• Previous experience in training or learning and development roles is a plus

Requirements
Description and Requirements
Overview :

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing :
• Creates lesson plans for training delivery;
• Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
• Prepares materials and resources for training delivery;
• Reserves training room and equipment;
• Checks equipment and networks for functionality and access;
• Reviews and masters all content and activities for instruction.
• Training Delivery :
• Provides clear instruction using a variety of techniques and activities;
• Enforces adherence and attendance of participants;
• Maintains a positive learning environment;
• Evaluates learning and mastery of content, skills and procedures;
• Provides feedback and guidance to learners;
• Enforces company rules and policies during training hours.
• Training Reports :
• Completes daily, weekly, and end of training reports and submit to all pertinent parties;
• Signs off trainees with individual reports to the operations supervisor;
• Records and explains training attrition;
• Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis :
• Partners with QA to determine areas of opportunity in CSR performance;
• Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
• Recommends training initiatives to support operations in surpassing KPI's and metrics;
• Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge :
• Takes calls meeting the account weekly quota;
• Performs quality audits to meet the account weekly quota;
• Attends calibration sessions;
• Reads all new processes and procedures provided by the client and/or operations;
• Receives refresher training as necessary;
• Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities :
• Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
• Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
• Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
• May contribute to the design of training events and learning solutions;
• Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
• Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

Additional Job Description
Planning and Preparing:

• Creates lesson plans for training delivery;
• Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
• Prepares materials and resources for training delivery;
• Reserves training room and equipment;
• Checks equipment and networks for functionality and access;
• Reviews and masters all content and activities for instruction.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Requirements
Description and Requirements
The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing :
• Creates lesson plans for training delivery;
• Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
• Prepares materials and resources for training delivery;
• Reserves training room and equipment;
• Checks equipment and networks for functionality and access;
• Reviews and masters all content and activities for instruction.
• Training Delivery :
• Provides clear instruction using a variety of techniques and activities;
• Enforces adherence and attendance of participants;
• Maintains a positive learning environment;
• Evaluates learning and mastery of content, skills and procedures;
• Provides feedback and guidance to learners;
• Enforces company rules and policies during training hours.
• Training Reports :
• Completes daily, weekly, and end of training reports and submit to all pertinent parties;
• Signs off trainees with individual reports to the operations supervisor;
• Records and explains training attrition;
• Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis :
• Partners with QA to determine areas of opportunity in CSR performance;
• Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
• Recommends training initiatives to support operations in surpassing KPI's and metrics;
• Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge :
• Takes calls meeting the account weekly quota;
• Performs quality audits to meet the account weekly quota;
• Attends calibration sessions;
• Reads all new processes and procedures provided by the client and/or operations;
• Receives refresher training as necessary;
• Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities :
• Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
• Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
• Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
• May contribute to the design of training events and learning solutions;
• Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
• Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About the Role

Are you passionate about designing impactful learning journeys that drive both individual and organizational growth? As a
Learning Experience Manager
, you will be the architect of innovative training programs that empower Team Leaders and Teammates to master their tasks and achieve personal development goals. You'll lead the end-to-end management of learning initiatives across campaigns, ensuring alignment with business objectives and fostering a culture of continuous improvement.

You will be responsible for overseeing the creation, delivery, and refinement of all campaign-specific training programs, working closely with cross-functional teams to meet evolving operational needs. Your leadership will directly influence the skill-building and career progression of our workforce, playing a critical role in the success of TaskUs.

Key Responsibilities

• Lead the design, development, and implementation of comprehensive learning programs tailored to meet campaign-specific and enterprise-wide needs.
• Manage the Training Department's initiatives across all sites, ensuring consistent and effective training delivery.
• Develop and maintain detailed curricula, training materials, and evaluation tools for Team Leaders and Teammates at various stages of their careers.
• Proactively identify learning needs across departments and campaigns by collaborating with operational leaders and stakeholders.
• Drive campaign mastery and personal growth through innovative and engaging learning experiences.
• Facilitate training sessions and workshops for leadership and team members, ensuring measurable improvements in performance.
• Oversee the creation and upkeep of all training documentation, ensuring materials are current, relevant, and accessible.
• Develop, communicate, and execute an annual training calendar with clear quarterly objectives aligned to business goals.
• Introduce and implement new learning technologies, methods, and assessment tools to enhance the learning experience.
• Collaborate closely with the Operations Director, Operations Manager, and US counterparts to synchronize training initiatives with organizational strategy.
• Ensure all training activities comply with TaskUs standards and contribute positively to employee engagement and retention.

What We're Looking For

• Bachelor's degree or equivalent in any discipline.
• Minimum of 5 years of experience in a managerial or supervisory role, preferably in Learning Experience or a related field.
• Proven ability to develop, deliver, and evaluate training programs that drive performance and engagement.
• Excellent presentation, communication, and interpersonal skills with the ability to influence at all levels.
• Strong project management skills with a demonstrated commitment to seeing initiatives through to successful completion.
• Adaptability in tailoring training content and delivery methods to diverse audiences and learning styles.
• Proficiency with Google Workspace and Microsoft Office Suite.
• Self-motivated, highly organized, and able to work independently as well as collaboratively within a team.

Why Join Us?

• Be part of a forward-thinking company that values continuous learning and innovation.
• Play a pivotal role in shaping the growth and success of our people and campaigns.
• Collaborate with a dynamic team across multiple locations.
• Enjoy opportunities for professional development and career advancement.

Ready to lead transformative learning experiences? Apply today and help us elevate the way TaskUs learns and grows

How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How You Will Contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What You Will Bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

Work schedule: Mid-Shift
No Relocation support available

Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as
Oreo
,
belVita
and
LU
biscuits;
Cadbury Dairy Milk
,
Milka
and
Toblerone
chocolate;
Sour Patch Kids
candy and
Trident
gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type
Regular

Service Operations (Delivery)

Global Business Services

As a Senior Learning Consultant within the Learning Tools & Practices team, you will play a pivotal role in designing and delivering impactful learning experiences for Operations employees globally. You will lead the execution of learning initiatives, support the learning function through design, administration, reporting, and stakeholder engagement, and contribute to the continuous evolution of our learning ecosystem.

This role requires a strong foundation in instructional design, digital learning tools, and data-driven decision-making, along with a passion for emerging trends in L&D and a commitment to continuous upskilling.

Key Responsibilities

• Design and develop engaging learning experiences (ILT, VILT, and self-paced) using sound instructional design principles.
• Create high-quality digital learning content using tools such as Articulate 360, AI-based authoring platforms, and video creation tools like Synthesia.
• Leverage LXP capabilities (e.g., Learning Pool) to curate, personalize, and deliver learning content.
• Lead and maintain learning content and user data in LMS platforms (e.g., Workday Learning).
• Use Microsoft Excel and Power BI to develop insightful reports and dashboards.
• Collaborate with global stakeholders to understand learning needs and deliver tailored solutions.
• Coach junior colleagues and act as a deputy to the Learning Manager.
• Stay current with emerging L&D trends, tools, and methodologies.
• Ensure learning materials and processes align with internal standards and audit requirements.

Qualifications & Skills

• Strong instructional design capabilities
• Proficiency in digital learning tools (Articulate 360 suite), including AI-based authoring and video creation platforms (e.g., Synthesia)
• Experience in LMS and LXP platforms (Learning Pool is a plus)
• A growth mindset and eagerness to adopt new L&D technologies and practices
• Strong instructional design experience (ILT, VILT, and eLearning)
• Proficiency in Articulate 360, AI-based authoring tools, and video creation platforms (e.g., Synthesia)
• Experience with LMS (Workday Learning preferred) and LXP platforms (Learning Pool is a plus)
• Strong analytical mindset with attention to detail
• Excellent communication and partner management skills
• Ability to lead multiple projects in a fast-paced environment
• Experience mentoring or coaching team members
• Exposure to financial markets and products is a plus
• Dedicated, adaptable, and committed to continuous learning

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,

your rights and how to contact us as a data subject

.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Role and Responsibilities

• Manages training programs and learning experiences for adult learners in a site.
• Hires, trains and supervises a staff of trainers.
• Develops/implements training programs for contact center personnel, which may include management development programs.
• Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.
• Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
• Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers.
• Conducts the most complex training classes.
• Develops standards for monitoring agents/representatives.
• Ensures that feedback programs provide agents with guidance to correct problems.
• Conducts train-the-facilitator sessions to keep trainers effective.

Requirements

• at least 2 - 3 years experience in the role
• Considerable understanding and knowledge of Customer Service, including but not limited to, phone support, phone handling, e-mail / chat support and English Communications and Management Principles and Practices
• Experience in Training Program Implementation
• Understanding of standards and process documentation
• Ample experience in actual training of Adult Learning and Continuous Process Improvement
• High level of conceptualization and planning skills
• Strong analytical, problem-solving, and decision-making skills
• Goal oriented with commitment to achievement and excellence
• Effective in execution of plans assigned to him/her
• Flexibility in training, schedules, and tasks and to the changing business environment as a whole
• Effective Leadership and People Management
• Strong customer service orientation