492 E Learning jobs in the Philippines

Requirements
Description and Requirements
The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing :
• Creates lesson plans for training delivery;
• Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
• Prepares materials and resources for training delivery;
• Reserves training room and equipment;
• Checks equipment and networks for functionality and access;
• Reviews and masters all content and activities for instruction.
• Training Delivery :
• Provides clear instruction using a variety of techniques and activities;
• Enforces adherence and attendance of participants;
• Maintains a positive learning environment;
• Evaluates learning and mastery of content, skills and procedures;
• Provides feedback and guidance to learners;
• Enforces company rules and policies during training hours.
• Training Reports :
• Completes daily, weekly, and end of training reports and submit to all pertinent parties;
• Signs off trainees with individual reports to the operations supervisor;
• Records and explains training attrition;
• Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis :
• Partners with QA to determine areas of opportunity in CSR performance;
• Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
• Recommends training initiatives to support operations in surpassing KPI's and metrics;
• Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge :
• Takes calls meeting the account weekly quota;
• Performs quality audits to meet the account weekly quota;
• Attends calibration sessions;
• Reads all new processes and procedures provided by the client and/or operations;
• Receives refresher training as necessary;
• Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities :
• Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
• Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
• Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
• May contribute to the design of training events and learning solutions;
• Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
• Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Company Description

TELUS Digital designs, builds, and delivers next-generation digital solutions to enhance the customer experience for global brands. The company's integrated solutions span digital strategy, innovation, IT lifecycle, intelligent automation, and AI data solutions. TELUS Digital partners with brands across various industry verticals, including tech, eCommerce, banking, healthcare, and travel. Promoting diversity and inclusivity, TELUS Digital positively impacts lives through volunteer events and charitable giving. TELUS Digital Philippines is a key provider of customer experience and business process solutions, with multiple sites in Metro Manila and Iloilo supporting top global brands.

Role Description

This is a full-time on-site role for a Learning Services Learning Specialist located in Quezon City. The Learning Specialist will be responsible for designing, developing, and implementing training programs. They will also facilitate training sessions, assess training needs, and evaluate the effectiveness of training programs. The role involves collaborating with various departments to ensure alignment of training objectives with business goals.

Qualifications

• Analytical Skills
• Knowledge in conducting Gap analysis
• Basic knowledge in adult learning persoective
• Excellent Communication and Customer Service skills
• Experience in Sales and Services support
• Ability to work collaboratively and cross-functionally
• Strong organizational and time-management skills
• Previous experience in training or learning and development roles is a plus

Overview:

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing:
  • Creates lesson plans for training delivery;
  • Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
  • Prepares materials and resources for training delivery;
  • Reserves training room and equipment;
  • Checks equipment and networks for functionality and access;
  • Reviews and masters all content and activities for instruction.
• Training Delivery:
  • Provides clear instruction using a variety of techniques and activities;
  • Enforces adherence and attendance of participants;
  • Maintains a positive learning environment;
  • Evaluates learning and mastery of content, skills and procedures;
  • Provides feedback and guidance to learners;
  • Enforces company rules and policies during training hours.
• Training Reports:
  • Completes daily, weekly, and end of training reports and submit to all pertinent parties;
  • Signs off trainees with individual reports to the operations supervisor;
  • Records and explains training attrition;
  • Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis:
  • Partners with QA to determine areas of opportunity in CSR performance;
  • Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
  • Recommends training initiatives to support operations in surpassing KPI's and metrics;
  • Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge:
  • Takes calls meeting the account weekly quota;
  • Performs quality audits to meet the account weekly quota;
  • Attends calibration sessions;
  • Reads all new processes and procedures provided by the client and/or operations;
  • Receives refresher training as necessary;
  • Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities:
  • Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
  • Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
  • Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
  • May contribute to the design of training events and learning solutions;
  • Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
  • Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

As a Senior Learning Consultant within the Learning Tools & Practices team, you will play a pivotal role in designing and delivering impactful learning experiences for Operations employees globally. You will lead the execution of learning initiatives, support the learning function through design, administration, reporting, and stakeholder engagement, and contribute to the continuous evolution of our learning ecosystem.

This role requires a strong foundation in instructional design, digital learning tools, and data-driven decision-making, along with a passion for emerging trends in L&D and a commitment to continuous upskilling.

Key Responsibilities

• Design and develop engaging learning experiences (ILT, VILT, and self-paced) using sound instructional design principles.
• Create high-quality digital learning content using tools such as Articulate 360, AI-based authoring platforms, and video creation tools like Synthesia.
• Leverage LXP capabilities (e.g., Learning Pool) to curate, personalize, and deliver learning content.
• Lead and maintain learning content and user data in LMS platforms (e.g., Workday Learning).
• Use Microsoft Excel and Power BI to develop insightful reports and dashboards.
• Collaborate with global stakeholders to understand learning needs and deliver tailored solutions.
• Coach junior colleagues and act as a deputy to the Learning Manager.
• Stay current with emerging L&D trends, tools, and methodologies.
• Ensure learning materials and processes align with internal standards and audit requirements.

Qualifications & Skills

• Strong instructional design capabilities
• Proficiency in digital learning tools (Articulate 360 suite), including AI-based authoring and video creation platforms (e.g., Synthesia)
• Experience in LMS and LXP platforms (Learning Pool is a plus)
• A growth mindset and eagerness to adopt new L&D technologies and practices
• Strong instructional design experience (ILT, VILT, and eLearning)
• Proficiency in Articulate 360, AI-based authoring tools, and video creation platforms (e.g., Synthesia)
• Experience with LMS (Workday Learning preferred) and LXP platforms (Learning Pool is a plus)
• Strong analytical mindset with attention to detail
• Excellent communication and partner management skills
• Ability to lead multiple projects in a fast-paced environment
• Experience mentoring or coaching team members
• Exposure to financial markets and products is a plus
• Dedicated, adaptable, and committed to continuous learning

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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Who Are We?

Xilium is a homegrown Clinical Support Outsourcing (CSO) company hailing from the City of Love in the Philippines – Iloilo City. Founded in 2011, its two pioneers, Vanessa Belleza and Don Wickelgren, an Ilongga, and an American respectively, have challenged the landscape of healthcare services in both the US and our country.

The company started its humble beginnings with a 5-person structure and has now grown to a full-scale organization with several office sites and expanding more every year. As you begin your journey with us, our employees are always ready to give you a helping hand.

Duties and Responsibilities:

The Learning Specialist is a pivotal semi-technical role responsible for the daily administration and maintenance of our Learning Management System (LMS) and other learning platforms. You will provide Level 1 administrative support to end users, managing user accesses, content maintenance, and conducting basic troubleshooting. Collaborating closely with the Learning Team and department heads, you will oversee and maintain all aspects of the LMS, ensuring a seamless learning experience for all.

• Oversee and maintain all aspects of the Learning Management System (LMS)
• Provide Level 1 support to end-users of our learning systems
• Collaborate with the Learning Team and department heads to upload, organize, and maintain learning content on the LMS
• Establish and optimize usage processes on the learning systems in collaboration with the Team
• Test and maintain course content to ensure a continuous and engaging learning experience for end-users
• Generate and present learning reports and analytics on staff training, development, and performance

Qualifications:

• Bachelor's degree in Education, Information Technology, or related field
• Proven experience in learning system administration and user support
• Strong understanding of Learning Management Systems and other learning platforms
• Familiarity with e-learning principles, course development, and instructional design
• Excellent problem-solving skills and technical aptitude
• Strong communication and collaboration abilities
• Ability to analyze data and generate meaningful insights

What you will be doing:

• Manages training programs and learning experiences for adult learners in a site.
• Hires, trains and supervises a staff of trainers.
• Develops/implements training programs for contact center personnel, which may include management development programs.
• Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.
• Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
• Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers.
• Conducts the most complex training classes.
• Develops standards for monitoring agents/representatives.
• Ensures that feedback programs provide agents with guidance to correct problems.
• Conducts train-the-facilitator sessions to keep trainers effective.

We are looking for:

• At least 2 - 3 years' experience in the role.
• Preferably with telco experience.
• Considerable understanding and knowledge of Customer Service, including but not limited to, phone support, phone handling, e-mail / chat support and English Communications and Management Principles and Practices.
• Experience in Training Program Implementation.
• Understanding of standards and process documentation.
• Ample experience in actual training of Adult Learning and Continuous Process Improvement.
• High level of conceptualization and planning skills.
• Strong analytical, problem-solving, and decision-making skills.
• Goal oriented with commitment to achievement and excellence.
• Effective in execution of plans assigned to him/her.
• Flexibility in training, schedules, and tasks and to the changing business environment as a whole.
• Effective Leadership and People Management.
• Strong customer service orientation

About Us
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

The Role

This role shall work under the supervision of the Regional Learning & Development Specialist. The candidate shall also work under the guidance of Contractual Employees in the Philippines, spanning into an initial contract of 6 months, with the premise of possible extension or conversion into a regular permanent position.

The candidate is proposed to work for standard 45 hours per week, and is expected to complete the following tasks

• Assist with developing digital and instructor-led training modules.
• Collaborate with SMEs to translate technical knowledge into engaging learning.
• Manage content uploads, updates, and organization in the LMS.
• Track training activities, collect feedback, and prepare basic reports.
• Provide logistical support for training rollouts.

Who we look for - the ideal profile:

• 1–2 years of relevant work experience in training, education, HR, or related fields.
• Familiarity with basic facilitation and adult learning principles.
• Hands-on experience with creating learning modules and content.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office/Google Workspace; familiarity with e-learning tools is a plus.
• Good communication skills, with the ability to support training delivery and engage with learners.

What we offer:

• Competitive compensation package
• Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
• Ample opportunities for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform.
• You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem

Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties

Role and Responsibilities

• Manages training programs and learning experiences for adult learners in a site.
• Hires, trains and supervises a staff of trainers.
• Develops/implements training programs for contact center personnel, which may include management development programs.
• Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.
• Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
• Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers.
• Conducts the most complex training classes.
• Develops standards for monitoring agents/representatives.
• Ensures that feedback programs provide agents with guidance to correct problems.
• Conducts train-the-facilitator sessions to keep trainers effective.

Requirements

• at least 2 - 3 years experience in the role
• Considerable understanding and knowledge of Customer Service, including but not limited to, phone support, phone handling, e-mail / chat support and English Communications and Management Principles and Practices
• Experience in Training Program Implementation
• Understanding of standards and process documentation
• Ample experience in actual training of Adult Learning and Continuous Process Improvement
• High level of conceptualization and planning skills
• Strong analytical, problem-solving, and decision-making skills
• Goal oriented with commitment to achievement and excellence
• Effective in execution of plans assigned to him/her
• Flexibility in training, schedules, and tasks and to the changing business environment as a whole
• Effective Leadership and People Management
• Strong customer service orientation

WE ARE HIRING

LEARNING FACILITATORS

Job Description:

The incumbent will be responsible for overseeing curriculum implementation, teaching, and evaluation of intended learning outcomes of the students in a particular academic subject.

• APEC Schools Bacoor, Cavite

Job Qualifications:

• Open to fresh graduates
• Must be a Graduate with a Bachelor's Degree in Secondary Education Major in Mathematics and Social Science
• Adaptive and flexible with different teaching modalities
• Can join ASAP

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Work Location: In person