1,255 E Commerce Specialist jobs in the Philippines

The candidate will be responsible on the following:

• Leads in the development of a holistic and data-driven approach for both immediate and long-term Customer Relationship Management (CRM) strategy, effectively driving awareness, engagement, purchasing behavior and customer retention;
• Develop strategic plan that are data driven for online marketing programs, promotions and brand awareness for own platform, online marketplaces and other retailers;
• Analyzes key business metrics/data including classification and key item sales, online marketing programs such as search, content and performance, and online consumer preferences to maximize sales;
• Build and manage strong relationships with various online market places;
• Collaborates with cross-functional teams within the company to ensure the smooth operations of the company's internal and external online platforms; and
• Effective sales and profit management according to business objectives.

He/She must meet the following qualifications:

• College graduate
• With prior sales experience in E-commerce
• Proficient in Microsoft Office applications
• Possesses excellent communication, negotiation, presentation, and interpersonal skills

Job Types: Full-time, Permanent

Pay: Php18, Php25,000.00 per month

Work Location: In person

Expected Start Date: 03/15/2021

The
E-Commerce Specialist
is responsible for ensuring the smooth and efficient operation of our online stores across platforms such as Shopee, Lazada, and others. This includes overseeing daily store activities, ensuring optimal store performance, driving platform campaigns, managing stock levels, and maintaining account health. The role requires someone who is data-driven, results-oriented, and capable of performing a wide range of tasks that contribute to the growth and success of our e-commerce business.

Key Responsibilities:

Store Performance Monitoring

• Monitor Fulfillment Performance, Listing Performance, and Customer Service Performance.
• Track Sales, Orders, Pageviews, Visitors, Best-Selling Products, and Units Sold.

Floating Orders Management

• Oversee resolution of floating orders for timely and accurate fulfillment.

Platform Campaigns

• Participate in campaigns and promotions, ensuring implementation, monitoring, and tracking.

Store Decoration & Optimization

• Update store visuals and layouts to enhance user experience and align with campaigns.

Chat Broadcast & Customer Engagement

• Set up Chat Broadcasts for promotions and engagement.
• Monitor chat volume and respond to inquiries promptly.

Discount Promotions & Vouchers

• Set up and monitor discount promotions and vouchers.
• Create BAU, New, and New Followers vouchers per marketing calendar.

Stock Monitoring & Management

• Monitor stock levels and replenish on time.
• Regularly check availability to prevent stockouts and delays.

Account Health & Ad Performance

• Ensure compliance with platform policies and maintain account health.
• Manage Shopee Ads performance and ad credits.

Business Insights & Reports

• Provide Sales, Orders, and Business Insights (SOBs).
• Track category rankings and prepare quarterly performance reports.

Price Checking & Rebated Price Updates

• Conduct price checks for competitiveness.
• Update Shopee Rebated Price Tracker.

Monthly Shopee Flash Bank

• Manage setup and execution of monthly Flash Bank.

Quarterly Business Review

• Schedule and participate in business review meetings.

Qualifications

• Bachelor's degree in Business, E-Commerce, or related fields.
• 1–2 years of experience in e-commerce operations or a similar role.
• Proficient in Shopee, Lazada, and other key online platforms.
• Strong command of MS Office and Google Workspace (Sheets, Docs).
• Analytical, organized, and proactive problem-solver.
• Excellent communication and coordination skills.
• Able to work independently and within a dynamic team.
• Willing to work on-site (New Manila, Quezon City), 6 days/week (Monday to Saturday)

We are seeking a reliable, results-oriented E-commerce Specialist to lead and manage our operations on Lazada and Shopee. The ideal candidate is a self-starter with proven experience in driving performance across key e-commerce functions — from product listings and inventory management to customer engagement and promotional strategy.

• Oversee the day-to-day operations of our Lazada and Shopee online stores, ensuring a seamless and efficient customer experience.
• Manage and optimize product listings, ensuring accurate content, competitive pricing, and high-quality images to maximize visibility and conversion.
• Monitor inventory levels and coordinate restocking to prevent stockouts and overstocking.
• Ensure timely and accurate order processing by working closely with fulfillment and logistics teams.
• Respond to customer inquiries, reviews, and disputes in a prompt, professional manner that aligns with brand standards.
• Plan and implement promotional strategies, including participation in platform-led campaigns (e.g., 11.11, 12.12), to drive traffic and increase sales.
• Generate and analyze performance reports related to sales, inventory, customer feedback, and campaign effectiveness.
• Collaborate with the marketing team to drive store traffic and enhance product discoverability.
• Stay current with platform updates, tools, and industry best practices to maintain competitive advantage.

Legacy Virtual is looking for an E-Commerce Operations Specialist

PERMANENT WORK-FROM-HOME JOB

Work remotely?: Yes

Job role: E-Commerce Operations Specialist

Company: Legacy Virtual

Industry: Printing, Embroidery & Custom Apparel

Work Hours and Schedule: US Business Hours

Work Duration: Part-time, 20 hours per week

Rate or Salary range: $4.5 per hour

Description/information:

• Enter and process customer orders accurately and efficiently
• Manage and update existing web stores, including product listings and inventory
• Build and customize new web stores according to specifications
• Coordinate with team members to ensure seamless online sales operations

Requirements:

• Experience with e-commerce platforms and web store management (e.g., Shopify, WooCommerce)
• Strong organizational skills and attention to detail, with reliable communication and time management
• Backup systems are required (Noise-cancelling headset, backup computer, backup internet, and backup power supply)

Company benefits:

* Paid Leaves

* Paid Holiday Leaves

* HMO is included (Philcare)

* Appraisals included

Job Types: Full-time, Part-time

Pay: From Php256.00 per hour

Benefits:

• Additional leave
• Health insurance
• Pay raise
• Work from home

Work Location: Remote

About Nexus

Nexus is a forward-thinking marketing services agency under Linkage Group, dedicated to providing clients with comprehensive marketing solutions. We specialize in areas such as Social Media Marketing, On-the-Ground Events & Activations, E-Commerce, and Market Research. Our mission is to deliver results-driven campaigns that meet client objectives and push the boundaries of innovation.

About the Role

The E-Commerce Specialist (Operations & Customer Service) will be pivotal in ensuring the seamless execution and management of our clients' e-commerce operations. This role involves optimizing order fulfillment processes, managing customer service, and ensuring that our e-commerce platforms run efficiently and effectively. Reporting directly to the Nexus General Manager / Head of Marketing Services, the E-Commerce Specialist will ensure smooth coordination between strategy and execution across various digital commerce channels.

Responsibilities

• Operations: Oversee the daily operations of e-commerce platforms, ensuring that all orders are fulfilled on time. This includes managing stock availability, order processing, dispatch, and logistics.
• Customer Service: Directly manage and handle all customer service inquiries and complaints, ensuring quick and effective resolution.

Objectives / Key Outcomes

• Fulfillment: Ensure that orders are fulfilled accurately and on time, maintaining a high standard of order processing and timely dispatch.
• Returns: Minimize returns by optimizing product listings, refining shipping processes, and providing excellent customer service to address any issues proactively.
• Inventory: Maintain effective inventory management to ensure stock levels are balanced and aligned with demand, proactively adjusting as needed based on sales forecasts.

Qualifications

• 2+ years of experience in e-commerce operations or customer service within a creative agency or e-commerce environment.
• Familiarity with popular e-commerce platforms such as Lazada, Shopee, Grab, FoodPanda, TikTok Shop, Shopify, and Affiliate Programs.
• Strong organizational and time management skills with the ability to juggle multiple tasks effectively.
• Proven experience in customer service management and issue resolution.
• Ability to thrive in a fast-paced, start-up environment with flexibility to take on various roles and responsibilities.

Nexus is looking for an individual with a passion for e-commerce and operational excellence. If you're driven to improve processes and deliver top-notch service, we'd love to hear from you

Job Description – E-commerce Specialist

EMERS International Philippines, Corp.

Position Overview

The E-commerce Specialist will be responsible for managing and optimizing the company's online presence across multiple e-commerce platforms (Shopee, Lazada, TikTok Shop). This role ensures accurate product listings, smooth marketplace operations, timely campaign execution, and effective coordination with internal teams and external partners to drive online sales and brand visibility.

Key Responsibilities

Product Listings & Content Management

• Create, update, and optimize product listings.
• Ensure listings align with brand guidelines and emphasize authenticity.
• Monitor inventory levels and coordinate with Logistics to prevent stock outs.

Platform Management & Operations

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop).
• Handle platform compliance requirements, approvals, and vendor support tickets.
• Track and implement promotions, vouchers, and platform-driven campaigns.

Performance Monitoring & Reporting

• Monitor sales performance, traffic, and conversion rates across platforms.
• Prepare regular sales reports and insights for management review.
• Analyze consumer behavior and competitor activities to recommend improvements.

Coordination & Collaboration

• Work closely with Business Development team for campaign execution and promotional materials.
• Collaborate with Logistics to ensure timely order fulfillment and issue resolution.
• Support HQ in aligning local e-commerce operations with regional strategies.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• At least 2–3 years of experience in e-commerce operations, preferably in retail, distribution, or lifestyle brands.
• Familiarity with Shopee, Lazada, and TikTok Shop seller platforms is an advantage.
• Experience and proficiency in using Canva (or similar tools) to design product photos, promotional banners, and layouts for online platforms is an advantage.
• Strong analytical skills and proficiency in MS Office applications.
• Excellent communication and coordination skills.
• Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced, start up environment.

Why Join EMERS International Philippines, Corp?

• Be part of a fast-growing multinational company in the sports and lifestyle industry.
• Gain exposure to both traditional retail and modern e-commerce channels.
• Collaborative and dynamic work environment with opportunities for growth.

What's on Offer

• Competitive salary package.
• Opportunities for career development and regional exposure.
• A chance to play a vital role in building the company's e-commerce presence in the Philippines.

Job Type: Full-time

Pay: From Php30,000.00 per month

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to commute if we relocate in BGC or Makati office?
• Do you have a personal laptop to use for work within probationary period?

Experience:

• E-commerce operations: 2 years (Required)

Work Location: In person

Application Deadline: 08/25/2025

Expected Start Date: 10/01/2025

Key Responsibilities

Product Research & Merchandising

• Conduct in-depth market and competitor research to identify high-potential products.
• Analyze customer behavior, sales data, and industry trends to drive assortment strategy.
• Collaborate with marketing and design teams to optimize product listings (titles, descriptions, images, SEO).
• Monitor product performance and recommend adjustments to maximize sales.

Customer Success

• Ensure exceptional customer experiences through timely communication and support.
• Resolve escalated customer inquiries, complaints, and issues with empathy and professionalism.
• Collaborate with the support team to improve response times and customer satisfaction metrics.
• Collect customer feedback and translate insights into actionable improvements.

Supply Chain & Operations

• Manage relationships with suppliers, vendors, and logistics partners.
• Oversee inventory levels, replenishment, and order fulfillment to minimize stockouts and delays.
• Track and optimize shipping timelines, costs, and delivery performance.
• Work cross-functionally with finance and operations to ensure cost-effective supply chain management.

Qualifications

• Bachelor's degree in Business, Marketing, Supply Chain, or related field.
• 2–4 years of experience in e-commerce, product research, or supply chain roles.
• Strong analytical skills with proficiency in Excel/Google Sheets, data analysis, and e-commerce tools.
• Hands-on experience with platforms such as Shopify, Amazon Seller Central, or WooCommerce.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer-centric mindset with strong negotiation and vendor management skills.

Key Responsibilities:

• Add, update, and maintain accurate product listings on e-commerce platforms (such as Shopee, Lazada, TikTok, etc.).
• Monitor inventory levels and coordinate restocking or discontinuation of products.
• Manage incoming orders, ensuring they are processed and shipped promptly.
• Monitor order status, process returns, and handle exchanges.
• Provide exceptional customer service by responding to customer inquiries via email, chat, or phone.
• Resolve customer complaints, issues, and refunds in a professional and timely manner.
• Assist with order tracking and delivery updates.
• Regularly review the online store for any errors, broken links, or missing information.
• Assist in implementing sales promotions, discounts, or special offers on the website.
• Monitor stock levels and notify suppliers about low stock or out-of-stock products.
• Generate and analyze reports on sales performance, customer behavior, and inventory levels.
• Ensure all orders are accurately packed and meet quality standards before shipping.
• Check for any product defects or damages and manage returns accordingly.

Qualifications:

• Graduate of any business courses
• Ability to multi-task
• Can communicate properly
• Customer Service experience is a plus but not required
• Can start ASAP.

Job Type: Full-time

Pay: Up to Php645.00 per day

Work Location: In person

Join our team as an E-Commerce Specialist and help bring our retail products to life online You will create and maintain engaging, accurate, and visually appealing product listings, ensuring an excellent shopping experience for our customers. This role is ideal for detail-oriented individuals with a passion for retail, e-commerce, and digital merchandising.

Perks & Benefits:

• Comprehensive HMO coverage from Day 1
• ₱10,000 medicine reimbursement (including psychiatric medications)
• Access to mental health support via Employee Assistance Program
• HMO + dental coverage for one family member upon regularization
• Free annual flu vaccine
• Continuous career development and certifications
• Travel & training opportunities overseas
• Regular awards and recognition programs
• Comprehensive life insurance
• 24 paid time offs (with annual leave conversion)
• Annual merit-based appraisal
• Complimentary lunch meals (plus free breakfast on Mondays and treats on Fridays)
• Engaging company events promoting work-life balance
• Employee referral programs
• Work Location: BGC, Taguig – Start onsite, then flexible hybrid work after regularization

Key Responsibilities:

• Maintain, update, and optimize retail product listings for accuracy, readability, and visual appeal
• Ensure product content is error-free, compliant with trademark/copyright regulations, and free from external or third-party links
• Categorize products correctly and assign appropriate manufacturer/brand details
• Apply specification filters, selling tags, and search tags for improved visibility and customer experience
• Support static website content updates, including banners, promotional materials, and sales pages
• Assist with minor HTML/CSS adjustments and layout updates for product and deal pages
• Suggest improvements for website usability, design, and overall e-commerce presentation
• Perform other retail e-commerce tasks as assigned

Requirements & Skills:

• Experience in product listing, website content management, or e-commerce retail operations
• Knowledge of retail categories, brands, and product specifications
• Basic HTML5 and CSS3 proficiency
• Excellent English writing and editing skills
• Graphic design skills using Photoshop, GIMP, or similar software
• Ability to understand customer needs and optimize product presentation
• Creative eye for visual merchandising and online retail displays
• Attention to detail and accuracy in product data
• Strong commitment to delivering quality results
• Analytical and problem-solving skills

Why Apply?

Grow your retail e-commerce career in a company that values creativity, innovation, and customer experience. Apply now through our 100% virtual recruitment process

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Work Location: In person