111 E Commerce Manager jobs in the Philippines
E-Commerce Manager
Pasig, National Capital Region
Collins International Trading Corporation
Posted 7 days ago
Job Viewed
Job Description
Driving the sales performance of the e-commerce platform
Managing and executing promotional campaigns br>Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance
Managing and executing promotional campaigns br>Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance
This advertiser has chosen not to accept applicants from your region.
0
E-Commerce Manager
Pasig, National Capital Region
Dempsey Management Talent Center
Posted 15 days ago
Job Viewed
Job Description
JOB SUMMARY:
The E-Commerce Manager will lead online sales and enhance customer shopping experiences. Develop and implement strategies, br>manage digital marketing campaigns (SEO, PPC, social media), and optimize e-commerce platforms. Analyze performance metrics,
manage the product catalog, and collaborate with cross-functional teams to ensure smooth operations.
DUTIES & RESPONSIBILITIES:
• Develop and Implement E-Commerce Strategies: Lead the creation and execution of e-commerce strategies to drive < r>online sales and enhance customer engagement.
• Manage Online Marketing Campaigns: Oversee digital marketing campaigns including SEO, PPC, email marketing, and < r>social media to increase traffic and conversions.
• Optimize User Experience: Continuously improve the online user experience by implementing best practices in UX/UI < r>design and functionality.
• Product Management: Manage the online product catalog, including product descriptions, images, pricing, and < r>inventory management.
• Data Analysis and Reporting: Analyze key performance indicators (KPIs) and provide regular reports on sales < r>performance, customer behavior, and campaign effectiveness.
• Collaborate with Cross-Functional Teams: Work closely with marketing, IT, customer service, and other departments to < r>ensure seamless e-commerce operations.
• Stay Updated with Industry Trends: Keep abreast of the latest e-commerce trends, tools, and technologies to maintain < r>a competitive edge.
• Build and Maintain Relationships: Develop and nurture relationships with vendors, partners, and stakeholders to < r>enhance our e-commerce capabilities.
QUALIFICATIONS:
• Education: Bachelor’s degree in Marketing, E-Commerce, Digital Marketing, or related field.
• Skills: < r>- Proven success in driving online sales and managing digital campaigns (SEO, PPC, social media).
- Proficient in e-commerce platforms (e.g., LAZADA, Shopee Shopify, Magento) and content management.
- Strong knowledge of SEO, PPC, web analytics (e.g., Google Analytics), and UX/UI.
- Basic HTML/CSS understanding is a plus.
- Skilled in KPI tracking, data interpretation, and reporting.
- Capable of managing product catalog, inventory, and pricing.
- Adaptable to industry trends.
- Proactive, innovative, and comfortable in fast-paced settings.
The E-Commerce Manager will lead online sales and enhance customer shopping experiences. Develop and implement strategies, br>manage digital marketing campaigns (SEO, PPC, social media), and optimize e-commerce platforms. Analyze performance metrics,
manage the product catalog, and collaborate with cross-functional teams to ensure smooth operations.
DUTIES & RESPONSIBILITIES:
• Develop and Implement E-Commerce Strategies: Lead the creation and execution of e-commerce strategies to drive < r>online sales and enhance customer engagement.
• Manage Online Marketing Campaigns: Oversee digital marketing campaigns including SEO, PPC, email marketing, and < r>social media to increase traffic and conversions.
• Optimize User Experience: Continuously improve the online user experience by implementing best practices in UX/UI < r>design and functionality.
• Product Management: Manage the online product catalog, including product descriptions, images, pricing, and < r>inventory management.
• Data Analysis and Reporting: Analyze key performance indicators (KPIs) and provide regular reports on sales < r>performance, customer behavior, and campaign effectiveness.
• Collaborate with Cross-Functional Teams: Work closely with marketing, IT, customer service, and other departments to < r>ensure seamless e-commerce operations.
• Stay Updated with Industry Trends: Keep abreast of the latest e-commerce trends, tools, and technologies to maintain < r>a competitive edge.
• Build and Maintain Relationships: Develop and nurture relationships with vendors, partners, and stakeholders to < r>enhance our e-commerce capabilities.
QUALIFICATIONS:
• Education: Bachelor’s degree in Marketing, E-Commerce, Digital Marketing, or related field.
• Skills: < r>- Proven success in driving online sales and managing digital campaigns (SEO, PPC, social media).
- Proficient in e-commerce platforms (e.g., LAZADA, Shopee Shopify, Magento) and content management.
- Strong knowledge of SEO, PPC, web analytics (e.g., Google Analytics), and UX/UI.
- Basic HTML/CSS understanding is a plus.
- Skilled in KPI tracking, data interpretation, and reporting.
- Capable of managing product catalog, inventory, and pricing.
- Adaptable to industry trends.
- Proactive, innovative, and comfortable in fast-paced settings.
This advertiser has chosen not to accept applicants from your region.
1
E-commerce Manager
Taguig, National Capital Region
Gushcloud International
Posted today
Job Viewed
Job Description
**About the Role**:
The **Ecommerce Manager** is an industry e-commerce expert and contributes to manage, grow and evolve all aspects of Summer’s digital retail practice. Ecommerce includes both B2C and B2B, with the use of our own platform and 3rd party e-commerce platforms such as Shopee, Lazada, etc.
The Ecommerce manager will lead in driving revenue and will be focused on reaching quarterly and yearly sales objectives. Experience in handling beauty and wellness brands is preferred.
**Scope of Work and Responsibilities**
- Develop, manage and evaluate the e-commerce brand and marketing operations.
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, product launch and operations.
- Monitor and evaluate using data analytics tools for sales reporting and consumer insight generation
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources
- Create product strategy documents that identity target audience, marketing plan, outline sales strategies and product positioning that differentiates company and its features across primary market segments
**Minimum Qualifications**
- Strong and broad experience with the shopify platform and its plug ins
- Solid experience with data (google analytics, shopify analytics)
- Direct Experience with paid digital media (google ADwords, facebook ads, ect)
- Interest in brand building and consumer focused thinking
- Excellent communication skills and teamwork
- Able to excel under pressure and meet tight deadlines
- Degree holder
**Job Types**: Full-time, Permanent
**Salary**: Up to Php90,000.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexible shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Yearly bonus
The **Ecommerce Manager** is an industry e-commerce expert and contributes to manage, grow and evolve all aspects of Summer’s digital retail practice. Ecommerce includes both B2C and B2B, with the use of our own platform and 3rd party e-commerce platforms such as Shopee, Lazada, etc.
The Ecommerce manager will lead in driving revenue and will be focused on reaching quarterly and yearly sales objectives. Experience in handling beauty and wellness brands is preferred.
**Scope of Work and Responsibilities**
- Develop, manage and evaluate the e-commerce brand and marketing operations.
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, product launch and operations.
- Monitor and evaluate using data analytics tools for sales reporting and consumer insight generation
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources
- Create product strategy documents that identity target audience, marketing plan, outline sales strategies and product positioning that differentiates company and its features across primary market segments
**Minimum Qualifications**
- Strong and broad experience with the shopify platform and its plug ins
- Solid experience with data (google analytics, shopify analytics)
- Direct Experience with paid digital media (google ADwords, facebook ads, ect)
- Interest in brand building and consumer focused thinking
- Excellent communication skills and teamwork
- Able to excel under pressure and meet tight deadlines
- Degree holder
**Job Types**: Full-time, Permanent
**Salary**: Up to Php90,000.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexible shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.
2
E-commerce Manager - Mandaluyong (Hybrid)
Mandaluyong, National Capital Region
TASQ Staffing Solutions
Posted today
Job Viewed
Job Description
Hybrid (2 or 3 onsite)
Monday to Friday,
Ecommerce manager
this role will manage company's marketplace, Thrift by company, end to end and maximise revenue from our B2C items
- Knows and familiar with social media management and managing ecommerce platforms
- Creating campaigns, pricing strategy and promos to generate revenue in our ecommerce platform
- Knowledgeable in traffic management, analytics and sales dashboard and reporting
- Budget setting and target planning ads
- must be a team player and a self starter
- experience in Lazada, Shopify, Shopee, etc
**Salary**: Php50,000.00 - Php60,000.00 per month
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- IMPORTANT (Application will not be processed if the applicant fails to answer this): What is your Viber number? Shortlisted applicant/s will be interviewed via Viber call.
Monday to Friday,
Ecommerce manager
this role will manage company's marketplace, Thrift by company, end to end and maximise revenue from our B2C items
- Knows and familiar with social media management and managing ecommerce platforms
- Creating campaigns, pricing strategy and promos to generate revenue in our ecommerce platform
- Knowledgeable in traffic management, analytics and sales dashboard and reporting
- Budget setting and target planning ads
- must be a team player and a self starter
- experience in Lazada, Shopify, Shopee, etc
**Salary**: Php50,000.00 - Php60,000.00 per month
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- IMPORTANT (Application will not be processed if the applicant fails to answer this): What is your Viber number? Shortlisted applicant/s will be interviewed via Viber call.
This advertiser has chosen not to accept applicants from your region.
3
E-commerce Operations Manager
Pasig City, National Capital Region
GESG
Posted 14 days ago
Job Viewed
Job Description
About the Role:
We are seeking a results-driven E-Commerce Operations Manager to lead and optimize online retail operations for our client. This role is critical in ensuring that our digital customers enjoy a seamless shopping experience—from browsing to delivery. You will oversee the end-to-end operations of our e-commerce platform, focusing on order fulfillment, inventory accuracy, and coordination with warehousing and logistics teams. br>
Key Responsibilities:
- Oversee day-to-day e-commerce operations, including order processing, inventory management, and delivery timelines
- Coordinate with supply chain, warehouse, and logistics teams to ensure timely and accurate order fulfillment
- Monitor and optimize e-commerce KPIs such as order accuracy, shipping speed, returns handling, and stock availability
- Identify and resolve operational bottlenecks and process inefficiencies
- Work closely with IT, marketing, and customer service teams to improve customer experience and support business growth
- Manage third-party logistics (3PL) partners and delivery providers where applicable
Ideal Candidate Profile:
- Solid background in retail operations, preferably with both brick-and-mortar and e-commerce exposure
- Hands-on experience in order fulfillment, warehouse logistics, and inventory management
- Strong analytical skills with the ability to interpret data and improve operational processes
- Familiar with e-commerce platforms, ERP systems, and logistics tracking tools
- Proactive, detail-oriented, and capable of managing multiple priorities in a fast-moving environment
- Minimum 5 years of relevant experience in retail or e-commerce operations
- Must be willing to work on-site in Pasig City
We are seeking a results-driven E-Commerce Operations Manager to lead and optimize online retail operations for our client. This role is critical in ensuring that our digital customers enjoy a seamless shopping experience—from browsing to delivery. You will oversee the end-to-end operations of our e-commerce platform, focusing on order fulfillment, inventory accuracy, and coordination with warehousing and logistics teams. br>
Key Responsibilities:
- Oversee day-to-day e-commerce operations, including order processing, inventory management, and delivery timelines
- Coordinate with supply chain, warehouse, and logistics teams to ensure timely and accurate order fulfillment
- Monitor and optimize e-commerce KPIs such as order accuracy, shipping speed, returns handling, and stock availability
- Identify and resolve operational bottlenecks and process inefficiencies
- Work closely with IT, marketing, and customer service teams to improve customer experience and support business growth
- Manage third-party logistics (3PL) partners and delivery providers where applicable
Ideal Candidate Profile:
- Solid background in retail operations, preferably with both brick-and-mortar and e-commerce exposure
- Hands-on experience in order fulfillment, warehouse logistics, and inventory management
- Strong analytical skills with the ability to interpret data and improve operational processes
- Familiar with e-commerce platforms, ERP systems, and logistics tracking tools
- Proactive, detail-oriented, and capable of managing multiple priorities in a fast-moving environment
- Minimum 5 years of relevant experience in retail or e-commerce operations
- Must be willing to work on-site in Pasig City
This advertiser has chosen not to accept applicants from your region.
4
E-Commerce Product Manager
Las Piñas, National Capital Region
LEADS E-Commerce Corporation
Posted 27 days ago
Job Viewed
Job Description
WORK SET UP: ONSITE (NAGA RD. PULANGLUPA DOS LAS PINAS)
OFFER: 25,000 - 35,000 AS STARTING SALARY br>
REQUIREMENTS:
-2+ years experience in brand management, product launch, or e-commerce marketing
-Solid understanding of Philippine e-commerce trends, especially DTC and pet products
-Strong grasp of branding, storytelling, and visual marketing
-Experienced in Facebook Ads, TikTok marketing, and basic landing page structure
-Excellent coordination skills with creatives and product teams
Passion for pets is a big plus
OFFER: 25,000 - 35,000 AS STARTING SALARY br>
REQUIREMENTS:
-2+ years experience in brand management, product launch, or e-commerce marketing
-Solid understanding of Philippine e-commerce trends, especially DTC and pet products
-Strong grasp of branding, storytelling, and visual marketing
-Experienced in Facebook Ads, TikTok marketing, and basic landing page structure
-Excellent coordination skills with creatives and product teams
Passion for pets is a big plus
This advertiser has chosen not to accept applicants from your region.
5
E-commerce Category Manager
Manila, Metropolitan Manila
GREAT DEALS E-COMMERCE CORP
Posted today
Job Viewed
Job Description
**About Us**
Great Deals E-Commerce Corporation is the leading e-distributor in the Philippines, catering multi-national brands. We aim to address the needs of the brands in advancing online. Adapting to the e-commerce growth in the country, Great Deals E-commerce Corporation delivers end-to-end opportunities to reach the fullest potential of brand’s e-commerce capabilities.
**About the Role**
The Category Manager will oversee the overall performance of the category assigned to him/her. He/she will supervise the creation and implementation of campaigns to improve the performance of the accounts under his/her management
**In this role, you are expected to**:
- Oversee day to day category team performance and motivation - ensure proper integration and development with best practice outputs
- Govern Account relationships - deliver shared business objectives thru collaboration
- Supervise campaign planning to execution - setting of commercial objectives, resource planning and campaign performance monitoring
- Establish forecast cycles for campaign and BAU replenishments
- Manage inventory & order to cash process (Inventory and AR Health) - ensure compliance to key performance indicators
- Conduct e-joint business planning and reviews with accounts
- Provide e-commerce category analysis and insights
- Organize cross-functional or test and learn projects
**This job might be fit for you if you have the following**:
- Degree in any Business-related courses
- Minimum of 2 years of work experience in eCommerce and/or FMCG
- Good communication and interpersonal skills
- Proactive and solutions-oriented personality
- Ability to organize and prioritize tasks to meet critical deadlines
- Proficiency in MS Office, especially MS Excel
- Strong drive to learn and achieve results
- Experience in managing teams is a plus
**Benefits**:
- Flextime
- On-site parking
Schedule:
- Flexible shift
Supplemental pay types:
- 13th month salary
Great Deals E-Commerce Corporation is the leading e-distributor in the Philippines, catering multi-national brands. We aim to address the needs of the brands in advancing online. Adapting to the e-commerce growth in the country, Great Deals E-commerce Corporation delivers end-to-end opportunities to reach the fullest potential of brand’s e-commerce capabilities.
**About the Role**
The Category Manager will oversee the overall performance of the category assigned to him/her. He/she will supervise the creation and implementation of campaigns to improve the performance of the accounts under his/her management
**In this role, you are expected to**:
- Oversee day to day category team performance and motivation - ensure proper integration and development with best practice outputs
- Govern Account relationships - deliver shared business objectives thru collaboration
- Supervise campaign planning to execution - setting of commercial objectives, resource planning and campaign performance monitoring
- Establish forecast cycles for campaign and BAU replenishments
- Manage inventory & order to cash process (Inventory and AR Health) - ensure compliance to key performance indicators
- Conduct e-joint business planning and reviews with accounts
- Provide e-commerce category analysis and insights
- Organize cross-functional or test and learn projects
**This job might be fit for you if you have the following**:
- Degree in any Business-related courses
- Minimum of 2 years of work experience in eCommerce and/or FMCG
- Good communication and interpersonal skills
- Proactive and solutions-oriented personality
- Ability to organize and prioritize tasks to meet critical deadlines
- Proficiency in MS Office, especially MS Excel
- Strong drive to learn and achieve results
- Experience in managing teams is a plus
**Benefits**:
- Flextime
- On-site parking
Schedule:
- Flexible shift
Supplemental pay types:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative- Online Retail
Samal, Davao del Norte
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7
E-commerce Sales Manager (Remote / Wfh)
Manila, Metropolitan Manila
TASQ Staffing Solutions
Posted today
Job Viewed
Job Description
E-Commerce Sales Manager
The E-Commerce Sales Manager (ESM) will report directly to the Marketing Director to help develop and execute e-commerce sales and marketing strategies to meet revenue and growth targets.
Duties and Responsibilities:
- Set up and manage Amazon Seller accounts
- Utilize analytics to track sales trends and identify growth opportunities
- Strategize, implement, and monitor Amazon PPC campaigns
- Conduct market research - encompassing products, competitors, pricing, and suppliers - using Amazon FBA tools and Alibaba
- Create and manage product descriptions for online marketplace platforms
- Set up and manage Shopify websites, research, test, and implement Shopify add ons and Amazon FBA and drop shipping integrations
- Oversee e-commerce customer service/helpdesk performance, recommend, and execute continuous process improvements
Job Requirements:
- At least 5 years of solid experience in managing E-Commerce businesses that are operating in North America
- Innovative and forward-thinking, hardworking, and enthusiastic about taking on many responsibilities
- More than three years of e-commerce experience in fashion/apparel and FMCG wholesale/retail environment
- Exceptional time management skills; can organize, prioritize, and manage multiple projects with overlapping goals and objectives
- Adaptable and flexible; responsive and resourceful in a fast-paced, quick turn business model
- Intermediate to expert-level experience with Amazon FBA, and drop shipping models
- Prior experience in Amazon FBA product/competitor tools (i.e., Helium 10,
- RiverSource, Jungle Scout, Viral Launch, AMZ Scout, Sellerlabs, Sellics, Data Hawk, etc.)
- Familiarity with e-commerce customer service/helpdesk apps (i.e., Gorgias, Zendesk, Gladly, Kustomer, Freshdesk, Helpscout, Intercom, etc.)
- Prior experience in supply chain and logistics management tools is a plus (i.e.,
- Flexport, Truckstop, Tailwind, FreightPop, Shipwell, Freightview, etc.)
- Superior verbal and written communication skills and copywriting skills are a plus
Additional Details:
Schedule: Mon Fri 4pm 1am PH Time or 9pm 6am PH Time
Remote/ WFH
BYOD
**Salary**: Php60,000.00 - Php80,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Night shift
Application Question(s):
- IMPORTANT (Application will not be processed if the applicant fails to answer this): What is your Viber number? Shortlisted applicant/s will be interviewed via Viber call.
**Experience**:
- managing E-Commerce businesses in N. America: 5 years (required)
- fashion/apparel and FMCG wholesale/retail environment: 3 years (required)
The E-Commerce Sales Manager (ESM) will report directly to the Marketing Director to help develop and execute e-commerce sales and marketing strategies to meet revenue and growth targets.
Duties and Responsibilities:
- Set up and manage Amazon Seller accounts
- Utilize analytics to track sales trends and identify growth opportunities
- Strategize, implement, and monitor Amazon PPC campaigns
- Conduct market research - encompassing products, competitors, pricing, and suppliers - using Amazon FBA tools and Alibaba
- Create and manage product descriptions for online marketplace platforms
- Set up and manage Shopify websites, research, test, and implement Shopify add ons and Amazon FBA and drop shipping integrations
- Oversee e-commerce customer service/helpdesk performance, recommend, and execute continuous process improvements
Job Requirements:
- At least 5 years of solid experience in managing E-Commerce businesses that are operating in North America
- Innovative and forward-thinking, hardworking, and enthusiastic about taking on many responsibilities
- More than three years of e-commerce experience in fashion/apparel and FMCG wholesale/retail environment
- Exceptional time management skills; can organize, prioritize, and manage multiple projects with overlapping goals and objectives
- Adaptable and flexible; responsive and resourceful in a fast-paced, quick turn business model
- Intermediate to expert-level experience with Amazon FBA, and drop shipping models
- Prior experience in Amazon FBA product/competitor tools (i.e., Helium 10,
- RiverSource, Jungle Scout, Viral Launch, AMZ Scout, Sellerlabs, Sellics, Data Hawk, etc.)
- Familiarity with e-commerce customer service/helpdesk apps (i.e., Gorgias, Zendesk, Gladly, Kustomer, Freshdesk, Helpscout, Intercom, etc.)
- Prior experience in supply chain and logistics management tools is a plus (i.e.,
- Flexport, Truckstop, Tailwind, FreightPop, Shipwell, Freightview, etc.)
- Superior verbal and written communication skills and copywriting skills are a plus
Additional Details:
Schedule: Mon Fri 4pm 1am PH Time or 9pm 6am PH Time
Remote/ WFH
BYOD
**Salary**: Php60,000.00 - Php80,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Night shift
Application Question(s):
- IMPORTANT (Application will not be processed if the applicant fails to answer this): What is your Viber number? Shortlisted applicant/s will be interviewed via Viber call.
**Experience**:
- managing E-Commerce businesses in N. America: 5 years (required)
- fashion/apparel and FMCG wholesale/retail environment: 3 years (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative Online Retail Clark
Lubao, Pampanga
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you will deliver customer service to the customers and clients. You are also expected to:
**KEY RESPONSIBILITIES**:
- Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
- Provide clear and professional answers to various questions regarding fitness products;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
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