5 Documentation Tools jobs in the Philippines
Knowledge Base Strategist for Player Experience
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Role Summary
The Content Strategist for Player Experience is responsible for optimizing Help Center content to enhance user experience and increase self-service success. By leveraging data insights and player feedback, this role ensures support articles are accurate, accessible, and effective. Key tasks include analyzing content performance, identifying gaps, creating and editing FAQs, collaborating with stakeholders, and maintaining content systems to empower players in resolving issues independently.
Key Responsibilities:
Analyze Content Performance:
- Monitor and interpret key metrics (e.g., page views, bounce rates, search queries) to assess the effectiveness of Help Center articles and identify areas for improvement
Identify and Address Content Gaps:
- Use data and player feedback to pinpoint missing or unclear information, ensuring comprehensive coverage of player needs
Edit and Create FAQs:
- Draft, edit, and maintain high-quality FAQ articles, aligning with the overall FAQ strategy and collaborating closely with Player Engagement (PE) leads
Collaborate with Stakeholders:
- Work with PE leads and other relevant teams to ensure content accuracy, consistency, and alignment with player support goals
Optimize User Experience:
- Ensure all Help Center content is easy to find, understand, and use, with a focus on accessibility and player empowerment
Reporting and Presentation:
- Prepare regular reports on content performance and present actionable insights and recommendations to stakeholders
Maintain Content Management Systems:
- Utilize CMS (Sprinklr or HS) and analytics tools to manage, update, and track Help Center content efficiently
Requirements
Experience
- 2 to 4 years experience in content strategy, technical writing, knowledge base management, or instructional design
- Experience working with Help Centers, FAQs, or Knowledge Base platforms is a strong plus
- Background in gaming, customer support, player experience, instructional design or UX writing is advantageous
Nice to Have
- Strong analytical and presentation skills; able to translate content performance data into actionable insights for stakeholders
- Familiarity with analytics tools (e.g., Google Analytics, CMS dashboards)
Skills
- Strong writing and editing skills with a focus on user experience
- Proficiency in content management systems (e.g., Sprinklr, Helpshift, etc.)
- Ability to interpret user behavior data (bounce rates, search queries, page views)
- Excellent collaboration and stakeholder management skills
Tools & Platforms
- Experience with tools like: CRMs, Sprinklr, Helpshift, etc
- Documentation: Google Workspace
Soft Skills
- Detail-oriented and organized
- Analytical mindset with a user-first approach
- Strong communication and presentation skills
- Able to collaborate effectively with cross-functional teams
Education
- Bachelor's degree in a relevant field is preferred
- Alternatively, undergraduates with at least 2 years of experience in a similar content strategy, player experience, or instructional design role may also be considered
Benefits
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits:
- Non-taxable Allowances
- HMO and Life Insurance
- Paid Time Offs
- Annual Wellness Subsidy
Phases of our recruitment journey (steps may interchange depending on need):
- You send us your application with your updated resume
- After reviewing your candidacy, we invite you to our online language assessment to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Note that our language test is an integral part of the recruitment process and requires mastery in C1-C2 level language proficiency, with English at B2 level or higher. Check your inbox to find the test invitation and keep your phone close
- Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated. Please take into consideration that our certified language assessors evaluate a huge volume of language tests on a daily basis. Talent Acquisition will send an update via email once the results are available
- If you successfully pass the test - we'll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager
- At the end of our journey - hopefully you will receive an offer and become our new Keywordian
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move
imaginemoreBy providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at
Role Information: EN
Studio: Keywords Studios
Location: Asia Pacific, Philippines
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Hybrid
Content Writer for User Guides l Hybrid l Taguig
Posted today
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Job Description
Requirements:
- Bachelor's Degree or at least 2 years completed in college
- Ability to grasp technical concepts and translate them into clear, concise language
- Minimum of 2 years of experience in technical writing, help center writing, product writing, customer support or operations writing, creating user guides, user manual
- Flexibility to handle multiple projects simultaneously and a proactive approach to problem-solving
- Amenable to work in a Hybrid set up, in Uptown Mall Tower 1, BGC; night shift
- Can START ASAP
Responsibilities:
- Produce high-quality documentation
: Create comprehensive and user-friendly content, including help site articles, in-app help, standard operating procedures (SOPs), support agent troubleshooters, and canned responses. - Collaborate with stakeholders
: Partner with internal teams to identify documentation needs, ensure accuracy, and improve the user experience. - Deliver content under tight deadlines
while minimizing the need for revisions. - Tailor content to different audiences
,
including technical teams, marketing personnel, and end-users. - Process content requests
: Efficiently manage briefs, define deliverables, and provide accurate effort estimations.
Technical Writing Intern
Posted today
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Job Description
BlueShirt PH is looking for:
TECHNICAL WRITING INTERN
Duration: 3-month term
Setup: Hybrid or Remote
What You'll Do:
- Technical Documentation:
Assist in writing, editing, and updating clear, concise, and accurate documentation for our technology and product features, including user guides, API documentation, and FAQs.
- Presentations:
Design and create engaging
slide decks and presentations
(e.g., using Google Slides, PowerPoint) to effectively communicate technical concepts, product roadmaps, or training materials to both technical and non-technical internal teams.
- Content Strategy:
Collaborate with product managers and engineers to understand new features and products, ensuring documentation is accurate and released concurrently with the product.
- Content Review:
Review and edit existing materials for clarity, grammar, consistency (adhering to Blueshirt's style guide), and adherence to brand voice.
- Simplification:
Translate complex technical information into easily understandable language for our target audience—Philippine workers and internal stakeholders.
Qualifications:
- Currently pursuing or recently completed a degree in Communications, Technical Writing, English, Computer Science, Information Technology, or a related field.
- Excellent written and verbal communication skills in
English
. Proficiency in Tagalog is a plus.
- Demonstrated ability to write clearly, concisely, and accurately.
- Proficiency in creating compelling and visually clear presentations using tools like
Google Slides, Microsoft PowerPoint
, or similar software.
- Strong critical thinking skills and a proven ability to quickly learn new technology and concepts.
- A portfolio or writing samples showcasing your ability to explain complex topics simply (academic or personal projects are acceptable).
Join us now and send your resume to
(Subject: Technical Writing Intern)
Software Documentation Specialist
Posted today
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Join a Growing Australian Consulting Firm in the Software Industry
About Us
We're an Australian consulting firm providing high-quality technical writing services to the software industry. Our remote team works with top software companies to create clear, structured, and precise documentation that meets both technical and business needs.
The Role
We're looking for a Software Documentation Specialist with a software development background to join our team. You'll draft, edit, and refine technical documentation based on client materials, your research, and sometimes audio recordings. You'll receive full training on our documentation standards and work closely with one of our directors. This role is ideal for someone passionate about technical writing and comfortable with coding concepts.
Key Responsibilities:
- Write and edit clear, high-quality technical documentation
- Analyze client materials and conduct research as needed
- Review and refine content from raw audio or transcripts
- Ensure consistency and clarity across documentation
- Collaborate with internal teams to maintain technical accuracy
- Manage deadlines and work independently in a remote environment
Qualifications:
- Strong command of written English
- 2+ years in technical writing or a software-related role
- Basic experience with software development (e.g., Java, .NET)
- Understanding of structured documentation and reporting
- Quick to learn new tools and technologies
- Self-motivated, with the ability to work remotely
- Stable internet connection (5 Mbps minimum for calls and file downloads)
- Bonus: Academic or research writing experience
What We Offer:
- Salary: Php 25,000 – Php 30,000 per month (commensurate with experience)
- Bonuses: Performance bonuses & annual 13th-month pay
- Leave: 20 days annual leave + 5 sick days (accrued)
- Healthcare: HMO for you and 2 dependents
- Benefits: SSS, PhilHealth, Pag-IBIG, etc.
- Remote Work: 100% remote with flexible daytime hours (PH Time)
How to Apply:
If you're a technically-savvy writer with a passion for clear communication, we want to hear from you Click "Apply Now" to join our growing team.
Preferred Background:
- Degree in Computer Science (preferred)
- 1 year of BPO experience (required)
- 1 year of teaching experience (preferred)
- 2 years in software development, coding, or technical writing (preferred)
- Fluent in English
***Applicant must be legal to work and currently residing in the Philippines***
Job Type: Full-time
Pay: From Php25,000.00 per month
Benefits:
- Work from home
Education:
- Bachelor's (Preferred)
Experience:
- BPO: 1 year (Required)
- Teaching: 1 year (Required)
- Software Development, Programming and Coding: 2 years (Required)
Language:
- English (Required)
Work Location: Remote
AU Administrative Assistant with Technical Writing Expertise (Dayshift, Remote)
Posted 5 days ago
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Job Description
This is a remote position.
JOB DESCRIPTION: Administrative Assistant with Technical Writing Expertise (NDIS Shift Reports) We are seeking a detail-oriented and highly organized Administrative Assistant with strong technical writing skills to support our NDIS operations. This role involves reviewing and preparing shift reports from support workers in alignment with Australian NDIS documentation standards, ensuring accuracy, clarity, and compliance. Key Responsibilities: ● Review, edit, and compile daily or weekly shift reports from NDIS support workers. ● Ensure all documentation meets NDIS quality and compliance standards, including proper use of language, tone, and formatting. ● Identify missing or inconsistent information and follow up with support workers for clarification. ● Maintain accurate and organized records of all reports and client documentation. ● Assist with administrative tasks such as data entry, email management, scheduling, and filing. ● Support the management team with documentation-related tasks, including audits and compliance checks. ● Prepare summaries or overviews of client support activities as required. ● Uphold confidentiality and privacy in handling sensitive client information. Qualifications: ● Proven experience in administrative support, documentation, or technical writing. ● Background with the NDIS (National Disability Insurance Scheme) or community services sector is a MUST ● Excellent written English — clear, professional, and empathetic communication style. ● Strong attention to detail and ability to identify inconsistencies in reports. ● Proficient in Microsoft Office (Word, Excel) and Google Workspace. ● Ability to meet deadlines and manage multiple reports with minimal supervision. ● Strong sense of responsibility, reliability, and ethical handling of sensitive information.Be The First To Know
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