206 Documentation Specialist jobs in the Philippines

Join a Growing Australian Consulting Firm Supporting the Software Industry

About Us

We are an Australian-based consulting firm specializing in high-quality technical writing services for clients in the software industry. Our fully remote team collaborates with leading software companies to produce clear, structured, and accurate documentation that supports both technical and business objectives.

The Opportunity

We are looking for a skilled and detail-oriented Technical Documentation Specialist with a background in software development to join our remote team. In this role, you will be responsible for drafting and editing technical reports based on client-provided information, your own research, and at times, audio recordings.

You'll work directly with one of our company directors and receive full training on our documentation processes and standards. This role is ideal for someone who enjoys technical writing, is comfortable with coding concepts, and is eager to grow in a fast-paced, professional environment.

Key Responsibilities:

• Create and edit high-quality, well-structured technical documentation
• Analyze client-provided materials and conduct supplementary research as needed
• Review and validate content based on raw audio files or transcripts
• Maintain consistency and clarity across documentation, following established templates and guidelines
• Collaborate with internal stakeholders to ensure technical accuracy
• Manage project timelines and deliverables while working independently in a remote setup

Qualifications:

• Excellent command of written English
• At least 2 years of experience in a technical writing or software-related role
• Basic hands-on experience with software development (e.g., Java, .NET, etc.)
• Strong understanding of structured documentation and reporting
• Demonstrated ability to learn new tools and technologies quickly
• Self-motivated and reliable in a remote working environment
• Stable internet connection (minimum 5 Mbps for Skype calls and file downloads)
• Academic or research writing experience is a plus

What We Offer:

• Compensation Range: Php 25,000 – Php 30,000 per month (commensurate with experience)
• Performance Bonuses & Annual 13th-Month Pay
• Leave Benefits: 20 days paid annual leave + 5 days paid sick leave (accrued)
• Healthcare: HMO coverage for employee plus 2 dependents
• Government-mandated benefits: SSS, PhilHealth, Pag-IBIG, etc.
• Holiday Policy: Observance of all major Philippine holidays
• Work Setup: 100% remote, with flexible daytime hours (PH Time)

How to Apply:

If you're a technically inclined writer with a passion for clear communication and content accuracy, we want to hear from you. Click "Apply Now" to become part of a collaborative, growing team committed to delivering exceptional results.

Preferred Background:

• Bachelor's degree in Computer (preferred)
• 1 year BPO experience (required)
• 1 year teaching experience (preferred)
• 2 years in software development, coding, or technical documentation (preferred)
• Fluent in English

***Applicant must be legal to work and currently residing in the Philippines***

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

• Work from home

Education:

• Bachelor's (Preferred)

Experience:

• BPO: 1 year (Required)
• Teaching: 1 year (Required)
• Software Development, Programming and Coding: 2 years (Required)

Language:

• English (Required)

Work Location: Remote

• Develop, review and update SOP's, manuals, BMR, and input product specifications
• Maintain compliance with GMP, HACCP, ISO, HALAL, and FDA documentation requirements
• Manage a document control system for versioning, approvals, and audits
• Support QA/QC, R&D, and Regulatory affairs in technical writing and reporting
• Coordinate with production teams to ensure proper documentation of processes

QUALIFICATIONS:
- Bachelor's degree in Food Technology, Chemistry, Pharmacy, or related field
- At least 2-5 years of documentation or QA/QC experience in food manufacturing
- Knowledge in GMP, HACCP, and ISO standards
- Excellent writing, editing, and organizational skills

Company Overview
LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we've built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.

Position Overview

We are seeking a detail-oriented Technical Documentation Specialist to support a WordPress plugin company. This role focuses on reviewing, verifying, and improving AI-generated technical documentation to ensure accuracy, clarity, and usefulness for both internal teams and end-users. You will work closely with the development and support teams to maintain high-quality documentation that aligns with product updates, bug fixes, and customer needs.

Key Responsibilities

• Review and verify AI-generated technical documentation for accuracy and completeness
• Collaborate with developers and support engineers to understand plugin functionality and workflows
• Update and maintain documentation for new features, bug fixes, and integrations
• Ensure consistency, clarity, and usability in all technical documents
• Assist support team in creating step-by-step guides, FAQs, and knowledge base articles
• Participate in weekly team calls to stay aligned with product updates and customer feedback

Qualifications

• Proven experience in technical writing/documentation, preferably in software or WordPress plugin environments
• Strong understanding of WordPress, PHP, JavaScript, or CSS is a plus
• Ability to translate complex technical concepts into clear, concise documentation
• Familiarity with AI-assisted documentation tools and ability to verify their output
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Comfortable working with distributed teams and across time zones

Technical Documentation Specialist

Php15, Php18,000.00

JOB SUMMARY:

A person who provides timely, accurate, and efficient preparation and management of technical documents supporting project management.

TECHNICAL COMPETENCIES:

• Basic telecommunication knowledge of both wired and wireless

o Microwave survey, installation, and commissioning knowledge

o Fiber Optics survey and installation knowledge

• Must have Auto CAD / Visio knowledge (Design)
• Proficient in Microsoft Office
• Excellent communication skills both oral and written.
• Prioritization, Organization, and Time Management
• Basic Project Management

BEHAVIORAL COMPETENCIES:

• Results-oriented, has a strong drive to finish assigned work and is committed.
• Customer Orientation, works to delight customers.
• Analytical Skills
• Resourceful and organized, find ways to solve issues or improve processes.
• Perfectionist, high-quality standards
• Open to new learnings and ideas.
• Share knowledge to help others.
• Organized
• Careful eye for detail.
• Commitment to confidentiality
• Team player

Qualifications:

• Bachelor's/College degree, preferably in an engineering or technical field. Fresh Graduates are welcome to apply.
• Working experience in a similar function would be a plus

Job Description

THE OPPORTUNITY

Join our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower healthcare costs, and strengthen overall risk management practices. As they continue to expand, they are looking for a Documentation Specialist to join their team and play a key role in the efficient handling, organization, and delivery of essential medical records that directly impact patient care and client service delivery.

In this role, you'll be responsible for managing and processing medical documentation, preparing files for physician review, and ensuring all data is accurately sorted and filed across secure platforms. You'll engage with clients via email to retrieve outstanding records, support daily administrative workflows, and help maintain smooth operations across the documentation lifecycle, all while maintaining strict compliance with regulatory standards.

This position requires daily onsite work at our BGC office, aligned with US Eastern Time hours: 8:30PM to 5:30AM PHT.

KEY RESPONSIBILITIES

• Sort, distribute, and upload medical records to designated portals and databases in preparation for upcoming patient appointments.
• Accurately prepare medical records for physician review within required turnaround times.
• Compile and send necessary documentation to doctors ahead of scheduled appointments.
• Coordinate with clients via email to request and follow up on missing or outstanding medical records.
• Receive and process incoming records from various sources, ensuring proper organization and secure storage in internal databases.

SKILLS, EXPERIENCE & QUALIFICATION

• Minimum of 2 years' experience in clerical or administrative support, ideally within the medical or healthcare industry.
• Knowledge of HIPAA regulations is a plus.
• Excellent verbal and written communication skills in English.
• Highly organized, with effective time management skills and the ability to meet tight deadlines.
• Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
• Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

Job Description:

Cost estimators use data to determine the estimated money, time, labor, and materials required to build something, make a product, or provide a service. Many of them work in a particular industry. Some typical duties include reading blueprints and technical documents, identifying cost factors, calculating estimates, working with contractors, and recommending methods to reduce cost.

Duties and Responsibilities:

• Reviews and checks the accuracy of costing, quotation, and completeness of layouts and other relevant documents of assigned projects before the reservation of material requirements.
• Works with showrooms in revising costing and quotation of assigned projects during the conceptualization phase.
• Reviews and rechecks the accuracy of costing, quotation, and completeness of layouts and other relevant documents of assigned projects before processing of orders or production.
• Computes out-of-town charges required for a project.
• Computes service charges for after-sales services or for projects that are in installation.
• Coordinates with internal departments promptly in case of discrepancies
• Secure the accuracy of projects to avoid delays
• Ensure that production papers are forwarded to Logistics on time for scheduling of the delivery schedule. (Production papers will subsequently be forwarded to the Production department by Logistics.)
• Checking data accuracy in orders and invoices.
• Trains and monitors subordinate/s in the same department
• Work with the Accounting Department to reconcile accounts in case of discrepancy
• Assess output on a daily, weekly, or monthly basis to identify trends in productivity.
• Analyze documentation, such as plans and other data, to prepare materials, cost, time, and labor estimates
• Break down all expenses and prepare reports to assist management in the organizing, planning, and scheduling of work
• Collect cost data to estimate total costs for both current and future projects
• Aid in selecting subcontractors or vendors and in hiring labor to keep cost estimates on schedule and ahead of schedule
• Consult with construction foremen, vendors, clients, and management personnel to discuss estimates and resolve issues that may arise
• Recommend ways to reduce costs in the areas of labor, materials, and assembly to benefit the company
• Track actual costs as a project develops and assess the cost effectiveness of projects, services, or products

Skills and Qualifications:

• Bachelor's degree
• Good communication with others
• Great decision-making skills
• Hands-on experience with MS Excel. Google Sheets
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with a high level of dedication
• Ability to work under strict deadlines.
• Strong attention to detail
• Leadership and management

QUALIFICATIONS

• Male or Female
• At least college level education
• Must own and be able to drive a motorcycle (with valid license)
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Able to manage and maintain confidentiality of sensitive documents

JOB RESPONSIBILITIES

• Scan physical documents and ensure proper labeling and quality
• Securely store scanned files in external storage devices
• Arrange and send scanned documents to Manila via courier services
• Perform document-related collections as assigned
• Ensure timely and accurate documentation of all activities

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Health insurance
• Life insurance

Work Location: In person

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

About the Role:

As a Documentation Specialist, you will play a vital role in creating, organizing, and maintaining clear, concise, and accurate documentation for our global IT support team and end-users they support. You will be responsible for transforming technical information into easily understandable guides, procedures, and knowledge articles. Your meticulous attention to detail and ability to collaborate effectively with various technical teams will be crucial in ensuring our support processes are efficient and our knowledge base is comprehensive and up-to-date.

Responsibilities:

• Create and Maintain Documentation: Develop and revise a wide range of technical documentation, including troubleshooting guides, how-to articles, standard operating procedures (SOPs), training materials, and knowledge base articles.
• Information Gathering: Collaborate with engineering teams, system administrators, and project managers to gather accurate and up-to-date information about systems, processes, and solutions.
• Content Organization and Structure: Design and implement logical structures for documentation repositories, ensuring ease of navigation and searchability for support agents and end-users.
• Writing and Editing: Write clearly, concisely, and accurately, adhering to established style guides and ensuring consistency across all documentation. Edit and proofread content for grammar, spelling, and technical accuracy.
• Visual Aids: Incorporate diagrams, screenshots, and other visual aids to enhance understanding and clarity of documentation.
• Version Control: Manage and track revisions to documentation, ensuring that the latest information is always readily available.
• Documentation Review: Establish and manage a process for regular review and updates of existing documentation to maintain accuracy and relevance.
• Training Support: Assist in the development of training materials for new support agents and contribute to ongoing knowledge sharing initiatives.
• Tools and Technologies: Utilize and become proficient in documentation tools, knowledge base platforms, and content management systems. Experience or certification in AI prompt creation and use of relevant AI tools for content creation.
• Identify Documentation Needs: Proactively identify areas where new or updated documentation is required based on support trends, new deployments, and feedback from the support team.

Cross-Functional Collaboration:

• Engineering Teams: Work closely with engineers to understand new features, system changes, and technical details required for support documentation. You will translate complex technical information into user-friendly content.
• System Administrators: Collaborate with system administrators to document infrastructure configurations, maintenance procedures, and troubleshooting steps related to system operations.
• Project Managers: Partner with project managers to ensure that necessary support documentation is created and delivered as part of new project rollouts and system implementations.
• Peers (Knowledge Administrator): Collaborate with the Knowledge Administrator to ensure consistency between documentation and the overall knowledge base strategy, contributing to tagging, categorization, and accessibility of information. You will work together to identify knowledge gaps and prioritize content creation.
• Support Agents: Regularly interact with support agents to gather feedback on existing documentation, identify areas for improvement, and understand their documentation needs to optimize their efficiency.

Qualifications:

• Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.)
• 2-5 years of experience in technical writing or documentation.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to understand and explain complex technical concepts clearly and concisely.
• Experience with documentation tools and content management systems (e.g., Confluence, SharePoint, Zendesk Guide, ServiceNow Knowledge Management).
• Ability to work independently and as part of a global team.
• Strong organizational and time management skills.
• (Optional: Experience with specific software or technologies relevant to the company.)

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at

Okta

The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Duties and Responsibilities

• Handles the transcription of proceedings during Committee and Board meetings
• Assists in the preparation and dissemination of notices of meetings as well as in the documentation of the Committee and Board meetings
• Assist in the preparation of materials and visual presentations to be used during committee and board meetings
• Maintains neat and orderly files of all correspondence, minutes of meetings, resolutions and other documents and ensures confidentiality
• Provides clerical and administrative support to the Board of Trustees during meetings
• Performs tasks as provided for in the updated and approved PSMBFI Operations Manual
• Performs other related functions as directed by superiors

Qualifications

• Bachelor's degree
• Preferably with at least one (1) year of relevant experience
• Proficient in MS Office applications
• Strong composition and prioritizing skills
• Ability to maintain confidentiality
• Good written and oral communication skills

Job Types: Full-time, Permanent

Education:

• Bachelor's (Required)

Experience:

• Documentation Specialist: 1 year (Preferred)

Work Location: In person