1,586 Distribution Operations jobs in the Philippines

Role Purpose

The Distribution Operations Support Specialist is responsible for executing essential operational tasks, including mailbox management, hotel and OTA audits, test bookings, processing BPG claims, and sampling hotel promotions. This role ensures efficient handling of internal and guest inquiries, providing timely and effective responses while maintaining compliance with established procedures and IHG's Internet Distribution Standards. The Distribution Operations Support Specialist will collaborate closely with cross-functional teams to enhance operational efficiency and support IHG's commitment to exceptional service.

Key Accountabilities

Compliance:

• Monitor and enforce hotel compliance with IHG's Internet Distribution Standards
• Manage and respond to emails in key mailboxes, including: the Distribution Compliance mailbox and the test bookings mailbox, among others
• Monitor and ensure timely follow-up for each mailbox to avoid unresolved emails.
• Address ad-hoc requests from other areas within IHG ensuring timely resolutions
• Conduct audits and test bookings by utilizing the rate shopping tool to pull reports, analyze results, and prepare insightful reports for various areas at IHG. This includes performing shopping tool and OTA audits, capturing screenshots, OTA links, and direct hotel website information to identify rate discrepancies, as well as executing test bookings on properties to ascertain the rate source and ensure accurate processing and documentation of bookings.
• Document and track compliance by region and ensure accurate reporting of top OTAs.
• Conduct hotel promotions sampling, reviewing extranets like Expedia and for active promotions and ensuring appropriate actions
• Be the SME for the rate shopping tool and provide help desk support to hotels and corporate colleagues for this tool
• Create or delete log-ins to the rate shopping tool for hotels and corporate colleagues

Best Price Guarantee (BPG):

• Review and validate BPG claims submitted by customers in accordance with the Terms and Conditions and policy guidelines
• Compare rates from third-party sites and to confirm rate eligibility.
• Accurately document claim outcomes and communicate decisions to customers in a timely manner.
• Collaborate with internal departments (Hotel Revenue Management, Channels Team, etc.) to resolve discrepancies.
• Maintain productivity and quality benchmarks as defined by the department.
• Assist in identifying patterns or trends that may indicate rate parity issues or site inaccuracies.
• Support BPG mailbox management and adhere to Service Level Agreements (SLAs).
• Escalate complex or unclear claims to Senior Case Managers or management for resolution.

General:

• A flexible mind to be able to manage both compliance and BPG tasks simultaneously and as required by the department's needs
• Ability to work under pressure and tight SLAs
  Maintain confidentiality and data security of sensitive customer and rate information.

Key Skills & Experiences

EDUCATION

• Bachelor's degree in Business, Operations Management, or related field.

EXPERIENCE

• 1–3 years of experience in customer service, reservations, or hotel operations
• Familiarity with rate shopping tools, and OTA platforms
• Strong analytical and decision-making skills.
• Excellent written communication skills in English.
• Ability to work independently in a fast-paced, detail-oriented environment.
• Proficient in Microsoft Office and comfortable working with multiple systems and platforms (mobile, desktop, etc.)

TECHNICAL SKILLS

• High proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Knowledge of CRM systems (Salesforce, etc.) and operational tracking tools.
• Familiarity with hotel systems, OTA platforms (Expedia, ), and rate parity tools (Lighthouse).

PHYSICAL REQUIREMENT

• Capable to perform work in a normal office environment (contact center) and remotely (work-from- home)

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Department:
Supply Chain Department

Reports To:
Distribution Operations Manager

Employment Type:
Full-time

Job Summary

The Assistant Distribution Operations Manager will be a key player in digitizing and optimizing our end-to-end supply chain for frozen Tinapa (smoked fish) products. This role is for a proactive, digitally-driven individual who will not only oversee the physical cold chain and logistics but also relentlessly identify opportunities to learn and execute through automation and digital platforms to drive efficiency.

Reporting to the Distribution Operations Manager, you will be responsible for meticulously tracking lead indicators to ensure we achieve our outcome KPIs, from maintaining cold chain integrity to ensuring on-time, accurate deliveries. While a background in digital platform operations is a plus, a strong inclination to use digital means for all operations is an absolute must.

Key Responsibilities

Digital Logistics & Automation:

• Learn and leverage digital platforms to plan, track, and monitor the transport of frozen Tinapa.
• Actively seek opportunities to automate manual processes in cold chain logistics, from scheduling to dispatch.
• Analyze data from digital systems to optimize routes, reduce costs, and improve delivery predictability.
• Coordinate with 3PL partners and delivery teams through integrated digital tools to ensure seamless communication and execution.

Digitized Warehouse & Inventory Management:

• Utilize and recommend digital inventory tools to supervise and maintain real-time accuracy of frozen Tinapa in cold storage.
• Execute regular digital inventory audits and system reconciliations.
• Drive the adoption of new technologies to ensure FIFO protocols are followed flawlessly and product spoilage is minimized.

Data-Driven Compliance & Documentation:

• Maintain and manage all regulatory documentation (BFAR, FDA, LGU) digitally, ensuring easy access and audit readiness.
• Use digital tools to automatically log and report temperature data, delivery receipts, and quality checks to ensure 100% cold chain compliance.

Operational Excellence & Continuous Improvement:

• Assist in setting up a system to meticulously track lead indicators that drive key performance outcomes.
• Analyze data to proactively identify and resolve delivery and logistics issues, ensuring minimal disruption.
• Support the training of delivery personnel on new digital platforms and automated processes.

KPIs & Performance Outcomes:

• On-Time Delivery Rate:
  95% (adjusted for weather/road conditions)
• Cold Chain Compliance Rate:
  100% (verified by temperature logs)
• Product Return Rate:
  ≤ 2% (due to spoilage/mishandling)
• Inventory Accuracy:
  ≥ 98% during spot audits
• Order Fulfillment Accuracy:
  ≥ 99% (complete and correct)
• Distribution Cost per Kilo Shipped:
  Within target per region
• Product Waste Due to Spoilage:
  ≤ 0.5% of inventory
• Safety Incident Rate:
  0 lost-time injuries per quarter

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field.
• At least 2 years of experience in food distribution, preferably frozen or perishable goods in the Philippines.
• A strong desire to learn and execute through automated processes and digital platforms is essential.
• Organized, meticulous, and with keen attention to detail.
• Proficient in MS Excel and comfortable with learning new inventory and logistics software.
• Knowledge of Philippine logistics regulations (e.g., FDA, BFAR) is a plus.
• Proficient in Filipino; local dialect (e.g., Bisaya, Ilocano) is a plus.
• Driver's license is preferred.

The operations manager manages the distribution process by maintaining control of inventory management, the production process, distribution, sales, and the sourcing of suppliers to supply required goods at reasonable prices.

QUALIFICATIONS:

1. Bachelor's College graduate of business management or any related course.

2. With atleast 3 years experience in sales in retail and distribution management.

3. With experience in managerial position in a distribution company

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Distributor Management: 5 years (Preferred)

Work Location: In person

Company Description

Susumi Philippine Logistics, located in Santo Tomas, Calabarzon, Philippines, has been providing excellence in warehousing, logistics, and freight forwarding since August 31, 2005. The team is committed to meeting customer needs while upholding legal and regulatory standards for top-tier service.

Role Description

This is a full-time on-site role as a Warehouse Operations Manager located in Sto.Tomas. The role involves overseeing daily warehouse operations, managing inventory control, optimizing warehouse processes, providing excellent customer service, and supervising warehouse staff.

Qualifications

Managerial

• Skills and Operations Management
• Inventory Control and Warehouse Management
• Experience in logistics and warehouse operations
• Strong organizational and problem-solving abilities
• Excellent communication and leadership skills
• Knowledge of regulatory standards and safety protocols
• Has PEZA experience

JOB OBJECTIVES:

This role is responsible for responsible managing the end-to-end warehouse operations of Cebu and Davao sites though effective 3PL management, inventory control, safety compliance, and process compliances and process improvements. Key objectives include ensuring timely and accurate inbound/outbound shipments, maintaining optimal inventory levels, reducing costs, maximizing space, and implementing continuous improvements for productivity and strategic alignment with business goals.

DUTIES AND RESPONSIBILITIES:

·    Daily Operations Oversight:

o   Manage the day-to-day functions of the warehouse operations, ensuring all activities run smoothly and efficiently.

·    Inventory Management:

o   Maintain accurate inventory levels through regular audits, cycle counts, and reconciliation with the inventory data storage system.

·    Internal Stakeholder Management:

o   Lead Cross-functional engagements to drive projects that involve other departments. Will also work with other departments to ensure seamless operations and align warehouse activities with overall business objectives.

• 3PL Performance Management:

• Monitor and drive improvement in performance metrics and KPIs, providing timely and regular feedback with 3PLs and ensuring that any points for improvement are discussed and progress is monitored

• Safety Standards:

• Develop, implement, and enforce safety policies and procedures to maintain a safe and secure working environment.

• Continuous Improvement:

• Identify and implement continuous improvement processes and strategies to enhance overall productivity and efficiency.

• Digitalization/ Technology Adoption:

• Oversee the implementation and use of warehouse management systems (WMS) and other technologies. Should advocate for more digitalization in the warehouse operations

• Budget Management:

• Develop and manage the warehouse budget, controlling costs and aligning expenses with financial goals.

• KPI Management and Reporting:

Track key performance metrics and prepare regular reports and statistics on warehouse performance for regular management meetings and reviews

EXPERIENCE/EDUCATION REQUIREMENT:

·    Education: Graduate of Industrial Engineering, Logistics Engineering, Operations/Business Management and the like

·    Experience: With at least 7 years management/leadership experience in the logistics industry under FMCG companies, or 3PL servicing FMCG companies

·    With hands on experience in warehouse processes like inventory control, warehouse layouting, pickface designing, shipment monitoring, etc

SKILLS/COMPETENCIES:

·    Excellent Problem Solving and Analytical Skills

·    Excellent Negotiation, Presentation and Communication Skills

·    Strong knowledge of logistics processes

·    Ability to work in a fast-paced environment

·    Highly Proficient in MS Excel, PowerPoint, Power BI

·    Proficiency in SAP WMS and/or any leading WMS in the industry

Major Function

The Warehouse Operations Manager assists the Senior Manager in contributing to the growth in terms of profitability and contribution to Fast Services Corporation, to society, through effective and efficient planning, organizing, leading, and controlling the activities of the Operations by developing and improving the lives of its employees and future leaders inside and outside the working environment.

Duties and Responsibilities

1. Ensure that the projects planned according to short, medium, and long term are met and delivered on- time.

2. Direct reports are well-equipped in operational planning for daily and medium-range projects.

3. Long Term and Strategic projects are well planned and have clear timetables to realize the project.

4. Development of staff to handle long-term and strategic projects.

5. To ensure that the organization's teams are efficient and well-structured in their operational processes to meet/ exceed Business Result Targets. Operational constraints are discussed daily among team members to be able to resolve them within committed timelines.

6. The Team conducts their level 2 meeting daily to manage operational performance and conduct problem-solving for encountered problems.

7. Operational Processes and Standards are reviewed quarterly to ensure optimum service rate.

8. Level 1 Members are continuously trained to be Team Leaders with the TNA requirements for further improvement of the organizing performance of the organization

9. To ensure that the Organization and Client's Visions, Values, and Goals are aligned and well understood by the whole team. Each team or department understands their contribution to how they influence to the organizations overall Business Results.

10. The team understands the organization's Vision, Values, and Goals and is shown in the day to day operations.

11. Respective KPI's per team are well in place and understood on how they influence the organization's business results.

12. Development of staff in leading and influencing internal and external customers to attain the organization's Business Result Targets. Name : Date Hired : Position : Operations Head Department/Branch : Immediate Superior :

13. To Ensure that critical areas that are potential causes for company losses are well controlled and continuously improved.

14. Standard Operating Procedures are in place and observed to avoid possible operational losses due to negligence.

15. To ensure hitting with the Client Major Scorecard

16. To ensure Compliance with the Master Plan under control by the Site

17. To ensure the hitting of targets in the SLAs of Admin or Support Teams in Alabang.

18. To ensure that output is delivered skillfully with the highest and excellent number of manning as required by the operations.

19. To minimize the cost and expand the business.

20. To ensure alignment of all the workforces or people to the Vision, Mission, and Values of the Company.

About the role

As the Warehouse Operations Manager at Homemaster Iloilo, you will be responsible for overseeing the efficient and effective management of the company's warehouse operations. In this full-time position based in Iloilo City, Iloilo, you will play a crucial role in supporting the company's logistics and distribution activities.

What you'll be doing

• Manage and coordinate all warehouse activities, including receiving, storing, picking, packing, and shipping of products
• Develop and implement processes and procedures to improve efficiency, productivity, and inventory control
• Oversee the warehouse team, provide training and support, and ensure compliance with safety standards
• Analyse operational data and generate reports to identify areas for improvement
• Collaborate with cross-functional teams to optimise supply chain operations
• Develop and maintain strong relationships with suppliers and logistics partners
• Ensure the warehouse facility is well-maintained and adheres to relevant regulations

What we're looking for

• Minimum 2 years of experience in a warehouse or logistics management role, preferably within the manufacturing, transport, or logistics industry
• Strong understanding of warehouse management systems, inventory control, and supply chain operations
• Excellent problem-solving, decision-making, and analytical skills
• Proficient in using warehouse management software and data analysis tools
• Demonstrated leadership skills and the ability to motivate and manage a team
• Strong communication and interpersonal skills to collaborate with cross-functional teams
• Commitment to maintaining a safe and efficient work environment

What we offer

At Homemaster Iloilo, we are committed to providing our employees with a rewarding and supportive work environment. As the Warehouse Operations Manager, you will have the opportunity to contribute to the growth and success of the company, with a competitive salary, comprehensive benefits package, and opportunities for professional development.

About us

Homemaster Iloilo is a leading manufacturer and distributor of high-quality home appliances and furniture. With a strong presence in Iloilo and the surrounding regions, we are dedicated to providing our customers with exceptional products and services. Our team of passionate and skilled professionals work together to drive innovation and deliver excellence in all that we do.

Apply now to join the Homemaster Iloilo team as our Warehouse Operations Manager and be a part of our exciting journey.

Schedule: Monday-Sunday ( 1 off per week )

qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 5+ years in warehouse/logistics management, with 2+ years in leadership.
• Technical Knowledge:Proficiency in WMS and MS Office/Excel.
• Understanding of inventory methodologies (FIFO, LIFO, cross-docking).
• Leadership: Strong people management, conflict resolution, and training skills.
• Analytical Skills: Data-driven decision-making and problem-solving.
• Physical Requirements: Ability to work in warehouse environments (standing, lifting, varying temperatures).

Major Function

The Warehouse Operations Manager assists the Senior Manager in contributing to the growth in terms of profitability and contribution to Fast Services Corporation, to society, through effective and efficient planning, organizing, leading, and controlling the activities of the Operations by developing and improving the lives of its employees and future leaders inside and outside the working environment.

Duties and Responsibilities

1. Ensure that the projects planned according to short, medium, and long term are met and delivered on- time.

2. Direct reports are well-equipped in operational planning for daily and medium-range projects.

3. Long Term and Strategic projects are well planned and have clear timetables to realize the project.

4. Development of staff to handle long-term and strategic projects.

5. To ensure that the organization's teams are efficient and well-structured in their operational processes to meet/ exceed Business Result Targets. Operational constraints are discussed daily among team members to be able to resolve them within committed timelines.

6. The Team conducts their level 2 meeting daily to manage operational performance and conduct problem-solving for encountered problems.

7. Operational Processes and Standards are reviewed quarterly to ensure optimum service rate.

8. Level 1 Members are continuously trained to be Team Leaders with the TNA requirements for further improvement of the organizing performance of the organization

9. To ensure that the Organization and Client's Visions, Values, and Goals are aligned and well understood by the whole team. Each team or department understands their contribution to how they influence to the organizations overall Business Results.

10. The team understands the organization's Vision, Values, and Goals and is shown in the day to day operations.

11. Respective KPI's per team are well in place and understood on how they influence the organization's business results.

12. Development of staff in leading and influencing internal and external customers to attain the organization's Business Result Targets. Name : Date Hired : Position : Operations Head Department/Branch : Immediate Superior :

13. To Ensure that critical areas that are potential causes for company losses are well controlled and continuously improved.

14. Standard Operating Procedures are in place and observed to avoid possible operational losses due to negligence.

15. To ensure hitting with the Client Major Scorecard

16. To ensure Compliance with the Master Plan under control by the Site

17. To ensure the hitting of targets in the SLAs of Admin or Support Teams in Alabang.

18. To ensure that output is delivered skillfully with the highest and excellent number of manning as required by the operations.

19. To minimize the cost and expand the business.

20. To ensure alignment of all the workforces or people to the Vision, Mission, and Values of the Company.