162 Dispatch Coordinator jobs in the Philippines

• Graduate of a four-year course.
• 3-5 years of working experience in logistics, specifically fleet dispatching management.
• Familiarity with road safety, traffic laws, and regulations.
• Oversee and coordinate the dispatching and routing of personnel, equipment, and goods.
• Plan routes and delivery schedules to ensure timely transport.
• Ensure all necessary paperwork and documentation are complete before and after the transport of goods and passengers.
• Prepare reports and KPI on a regular basis and perform other duties assigned by the manager.

Job Type: Full-time

Pay: From Php20,000.00 per month

Work Location: In person

This position is responsible for vehicle dispatching.

· Monitoring, scheduling and checking of all incoming delivery trucks

· Dispatching of all outgoing delivery trucks

· Preparations and issuance of delivery receipts including all government required documents

· Turn – Over of pending works to incoming Dispatch Supervisor

· Completion of ISPR data reports within the shift.

· Posting of Vehicle Authority to Mobilize (VAM), upon release of trucks.

Job Type: Full-time

Benefits:

• Flextime

Work Location: In person

Hiring: Full-time Dispatch Coordinators - Remote - $6,600 to $,400/yr

About the Client

HVAC Solutions That Matter
– Providing repair, installation, maintenance, and 24/7 emergency support across Arizona.

Locally Rooted, Community-Driven
– Built around trust, loyalty, and giving back to the local community.

Always On Call
– Known for quick response and 24/7 availability when it matters most.

Team-Oriented Vibe
– Everyone pitches in and plays their part to keep things running smoothly.

Family-First Culture
– You're not just an employee; you're part of a team that values loyalty and care.

About WeAssist

Led by a Founder Who Cares –
Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.

Fast & Purposeful Recruiting –
We move quickly but prioritize long-term fit, stability, and growth over just filling roles.

Connecting Global Talent –
With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.

Giving Back Matters –
From building schools to feeding the homeless, we believe true success means making a difference.

An Inclusive & Thriving Culture –
Your skills and unique gifts matter. We create an environment where outsourced professionals don't just work—they grow.

Key Responsibilities of the Dispatch Coordinators

Inbound Call Management

Scheduling & Dispatch

Team Communication & Collaboration

Additional Information:

Review this Doc first

How to Prepare for the Recruiting Process
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Why Are They Hiring Dispatch Coordinators?

Our client is transitioning away from a costly and error-prone answering service that often missed calls, entered wrong data, and caused lost opportunities. They're hiring two Dispatch Coordinators to provide reliable, in-house coverage for all inbound calls and scheduling. This is your chance to step into a critical role where you'll keep operations flowing, customers happy, and technicians on track.

Bonus: Perform well, and you could step up into a Lead Dispatch Coordinator role, owning the desk and guiding others.

Qualifications:

• Excellent English
  – Clear, confident, and professional phone voice.
• CRM Experience
  – You've used scheduling or dispatch tools before (Kickserv is a plus).
• Dispatch Know-How
  – Previous experience in HVAC, field service, or call-heavy roles.
• Detail Obsessed
  – You catch what others miss. Strong attention to detail—no selective reading of instructions.
• Calm Under Pressure
  – Organized even during peak call seasons.

Your responsibilities include:

Inbound Call Management

• Answer all inbound calls promptly during your assigned shift (20–70 calls/day, depending on season)
• Provide a professional, calm, and friendly voice to every customer—no matter how urgent their issue may feel
• Gather complete and accurate client information, including:
• Name, address, phone number, and email
• Homeowner vs. tenant status (and capture tenant details if applicable)
• Gate codes or access instructions if necessary
• Log issues clearly in the CRM, whether it's a broken A/C, routine maintenance, or a request for a new unit
• Route calls appropriately:
• Repairs & Maintenance → Book directly into the schedule
• New Quotes → Forward to the sales team
• Billing or special cases → Escalate to management

Scheduling & Dispatch

• Book appointments in set service windows and follow capacity limits set by the company
• Use CRM's map view to prioritize efficient routing and avoid wasted technician travel
• Recognize emergency calls and prioritize accordingly
• Enter every job into the CRM immediately
• Keep the daily board clean, accurate, and up-to-date

Team Communication & Collaboration

• Participate in the daily handoff between shifts to ensure no customer slips through the cracks
• Stay aligned with the team on process updates and scheduling priorities
• Be proactive in asking questions if unclear—never guess or assume
• Uphold the company's family-first culture by treating every customer with honesty and care

Administrative Support Tasks (Growth Responsibility)

• When call volume is low (especially in the off-season), support with secondary admin tasks such as:
• Running basic reports (e.g., unpaid accounts)
• Reviewing CRM data for accuracy and completeness
• Double-checking contact details and updating records

Want to Know More About the Client?

Our client is a trusted HVAC services company based in Arizona, providing reliable heating, ventilation, and air conditioning solutions to residential and commercial clients. From fast-response emergency repairs to smart thermostat installations and preventive maintenance, they pride themselves on keeping homes and businesses comfortable year-round. Their mission is built on honesty, responsiveness, and community care—never upselling unnecessary work, always putting the customer first. With a strong reputation and commitment to excellence, they're now building their own internal dispatch team to better serve clients and scale operations.

That means your role will be at the heart of their mission: making sure every customer is heard, scheduled, and taken care of with speed and accuracy. If you've got the skills to keep the calls flowing and the schedules tight, this is your chance to shine.

Company Culture and Core Values:

This is a detail-driven, customer-first team that values responsiveness, accuracy, and integrity. You'll thrive here if you like clear systems, structure, and a no-nonsense approach to delivering great service. Here's what matters most to them:

• Work Hard, Get Rewarded
  – Effort here equals real results.
• Family First –
  Support each other like family, because you are.
• No Guessing Games –
  Clear communication and no half-read messages.
• Grow With Us –
  Honest mistakes are fine—laziness is not.

Joining this team means stepping into a family-first culture where precision, integrity, and responsiveness drive everything they do.

What's in it for you?

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• Frontline Impact
  – You're the first impression, and the difference-maker, for every customer.
• Growth Path
  – Start as a coordinator with a clear opportunity to move into a Lead role.
• Remote Flexibility
  – Work from home with a professional setup.
• Skill-Building Role
  – Hone your dispatch, logistics, and customer service expertise in a fast-moving field.
• Be Trusted
  – No micromanagement here—just clear expectations and respect for your work.
• Family-First Culture
  – Join a team that treats you like one of their own.

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our clients' journey to success

WeAssist: (Not your average Recruiting Firm…)

Started by Reef Colman just six years ago, is not your typical staffing agency.

We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 100 people. We help US businesses find skilled remote workers and connect these workers with good employers.

What makes us different is how much we care about our people We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best

Perks:

• 13th Month Bonus (Wild right? )
• Permanent work-from-home / remote set-up
• Health insurance
• Dental insurance
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses

Specifics:

Time

• Full-time
• Schedules will be assigned on a first-come, first-served basis—the first hire gets the first choice
• This is a remote position so you can have the freedom to work from anywhere
• 7:00 AM – 3:00 PM (Arizona MST)
• 2:00 PM – 10:00 PM (Arizona MST)
• 1-hour overlap at 2–3 PM for smooth handoff

Miscellaneous

• Attire - business casual when in meetings
• Professional setup (Pains me I actually need to write this down… )
• Clean background
• Good camera
• Good microphone
• Strong wifi

Tech Stack

• CRM/Dispatching Software
• Phone System (VoIP)
• Text/iMessage
• KickServ (Huge plus)
• ServiceTitan, Housecall Pro, Zoho, HubSpot, etc

Compensation

• $6,600 to $8,400/yr

Qualifications:

• COLLEGE LEVEL
• WITH MOTORCYCLE
• ATLEAST 1-2 YEARS EXPERIENCE IN LOGISTICS
• KNOWLEDGE IN TRUCK BOOKINGS
• MONITORING OF DELIVERIES
• KEEN TO DETAILS
• WITH STRONG COMMUNICATION SKILLS

Job Types: Full-time, Permanent

Pay: Php695.00 per day

Work Location: In person

The Logistics/Dispatch Coordinator is responsible for coordinating the timely and accurate dispatch of goods to retail stores, warehouses, partners, and customers. This role plays a critical part in the logistics chain, ensuring that inventory moves efficiently, orders are fulfilled correctly, and deliveries meet customer expectations. The officer will work closely with warehouse teams, transport providers, sales, and customer service teams.

Key Responsibilities

Dispatch & Distribution Management

• Coordinate daily dispatch schedules for orders to retail outlets, distributors, and direct-to-consumer shipments.
• Ensure all products are picked, packed, and dispatched accurately and on time.
• Prepare dispatch documentation, including invoices, delivery notes, and shipping labels.
• Liaise with courier companies and transport providers to schedule pickups and deliveries.

Inventory Coordination

• Work with the warehouse team to manage inventory movement, ensuring stock accuracy during dispatch.
• Assist in periodic stock checks and cycle counts.
• Update inventory systems to reflect accurate stock levels after dispatch.

Logistics Tracking & Reporting

• Monitor delivery progress and follow up with carriers to ensure timely arrival of goods.
• Track and resolve delivery delays, discrepancies, or damages with appropriate documentation.
• Maintain records of shipments, including logs, reports, and proof of delivery (POD).
• Provide regular dispatch and delivery performance reports to the management team.

Customer Service & Communication

• Coordinate with the customer service and sales teams to prioritize urgent or high-value orders.
• Communicate proactively with internal teams and external partners regarding order status, delays, or issues.
• Handle logistics-related complaints or queries and ensure prompt resolution.

Compliance & Safety

• Ensure proper handling, storage, and transport of cosmetic products in compliance with safety and quality standards.
• Comply with all local regulations and company policies related to logistics and transportation.
• Maintain cleanliness and organization in the dispatch area to promote safety and efficiency.

Job Type: Full-time

Benefits:

• Flexible schedule
• Flextime
• Paid training

Work Location: In person

ONE CALL SOLN CALL CENTER SERVICES is hiring a Full time Dispatch Coordinator role in Quezon City, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱25,000 per month

One Call Solutions Company provides comprehensive and innovative technology solutions designed to streamline operations and enhance productivity for businesses of all sizes. Our mission is to be the single point of contact for all our clients' technology needs, from IT infrastructure and cloud services to cybersecurity and custom software development. We empower businesses to focus on their core objectives by handling the complexities of their technological landscape.

We are looking for a skilled and organized Dispatcher to join our team in Davao City. The successful candidate will be the central point of contact for our field teams and clients, ensuring that services are delivered efficiently and on time. This role requires excellent communication skills and the ability to manage a dynamic workload effectively.

Responsibilities:

• Receive and process service requests from clients via phone, email, or our ticketing system.
• Prioritize and dispatch service requests to the appropriate field technicians based on location, availability, and skill set.
• Monitor the real-time status of all dispatched service calls and provide updates to clients as needed.
• Communicate with field technicians to provide necessary information and support, and to ensure they are on track to meet service deadlines.
• Maintain accurate and detailed records of all dispatched calls, technician activities, and service outcomes.
• Respond to emergencies and last-minute changes, rerouting technicians as necessary to ensure timely service delivery.
• Collaborate with the Senior Team Leader and other team members to optimize scheduling and routing strategies.
• Generate and provide reports on service metrics and dispatch activities.

Qualifications:

• High school diploma or equivalent; a degree or relevant certification is a plus.
• Proven experience in a dispatcher, logistics, or a similar role.
• Excellent communication skills, both written and verbal, with the ability to remain calm and professional under pressure.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Proficient in using dispatch software, GPS mapping tools, and Microsoft Office Suite.
• Ability to work a flexible schedule, including weekends and holidays, as needed.
• Strong problem-solving skills and the ability to make quick, informed decisions.
• Knowledge of the Davao City area and its geography is highly desirable.

Dispatch Coordinator will process the receipts in an accurate and timely manner as per defined targets and to communicate the status of trucks at Warehouse to Head Office Logistics

Job Types: Full-time, Permanent

Pay: Php14, Php15,000.00 per month

Work Location: In person

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Dispatch Coordinator
Ortigas Site, Pasig City, Philippines

Reporting to: Team Leader

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a
Dispatch Coordinator
, your role is vital in keeping our customers and employees happy and contributing to our organization's growth and success.

Handles all inquiries and follow-ups on Client's transportation services (e.g., Tracking on order status and returns, Appointment Scheduling, Carrier Searches and Booking) and/or warehousing services following the standards set for service management, service accuracy, call handling, and data encoding accuracy.

As
Dispatch Coordinator
you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As an Acquire Intelligence employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire Inteligence.

Essential Job Descriptions

• Handle Broker/Customer Accounts which include, but will not be limited to:
• Assigning drivers to routes.
• Directing the pick-up and delivery of freight.
• Monitoring the drivers' locations.
• Entering the dispatch information and loads into trucking software
• Finding road service for truck repairs
• Tracking orders and freight.
• Transmitting information to brokers and customers.
• Finding solutions for changes or problems, issuing money orders.
• Using satellites, telephones, and computers to communicate information to drivers and to keep track of all important information.
• Responsible for problem solutions with assigned drivers.
• Tracks assigned drivers schedules and adjusts unplanned paid time off.
• Tracks driver utilization to ensure their drivers achieve targeted utilization levels and improve driver productivity.
• Responsible for driver execution of assigned work.
• Enforces understanding and compliance with all company policies and procedures including code of conduct of the business.
• Contributes to an atmosphere of trust and teamwork that values contributions of all employees in support of a high-performance culture
• Works until driver issues are resolved for the day and/or a proper hand off has been made.
• Monitors deliveries and pickups for service failures and proactively alerts driver managers of any loads in jeopardy of failure.
• Duties, responsibilities and activities may be assigned or changed from time to time.
• Responsible for securing his/her PC/Workstation with a password protected screensaver and log-off each time he/she will have his/her post unattended.
• Responsible for not disclosing his/her password to others, complying to company's security procedure, and by not disclosing confidential information.

a Bit About You

• Excellent in customer service.
• Excellent written and verbal communication skills
• Excellent organizational and time management skills.
• With a minimum of one year of back-end admin processing experience.
• With a knack for multi-tasking.
• Able to solve problems and work under minimal supervision.
• Adept in learning new workflows and tasks.
• Ability to work on shifting schedule

What Success Looks Like

• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs.

Join the A-Team and experience the A-Life

The Role

Do you have strong organizational and time management skills? Are you highly attentive to detail? Apply now

We are looking for a Dispatch Coordinator who will be responsible for ensuring project success by coordinating effectively between vendors, and managers. Their responsibilities will include answering calls, scheduling work orders, tracking ETAs, managing vendor rates. This role requires strong communication and organizational skills and involves assisting colleagues, recruiting new vendors, maintaining asset information, and attending training sessions.

Additional Details

• Salary Range: PHP 30, ,000 Total package
• This role is an onsite role at our Alabang location
• Work schedule: Fixed Mondays to Fridays from 9 PM to 6 AM Manila Time (subject to change depending on client/business need)

Main Duties and Responsibilities

• Organizes and manages emails to ensure efficient communication and task tracking.
• Handles inbound and outbound phone calls promptly and professionally, including answering the group line.
• Communicates effectively with vendors and managers, ensuring clear understanding and project alignment.
• Dispatches assigned work orders by reviewing previous work history and coordinating with vendors and clients.
• Verifies client ETAs on each work order and addresses any potential conflicts or delays.
• Maintains consistent contact with vendors to track progress and address issues.
• Utilizes the IVR system for check-ins and check-outs, updating work order status, and providing client updates.
• Negotiates rates and prices for labor and travel charges, adhering to budget guidelines.
• Develops an understanding of all trades performed by the client for effective communication and troubleshooting.
• Attends weekly team and company meetings for alignment and collaboration.
• Assists other Dispatch Coordinators and team as needed.
• Recruits new vendors to ensure a diverse and reliable vendor pool.
• Completes self-evaluations to reflect on performance and set growth goals.
• Attends training sessions and meetings to stay current with industry trends.

Essential Qualifications

• Proven voice and non-voice BPO customer service experience
• Superior English communication skills to collaborate with both an on and offshore team
• A strong ability to coordinate multiple projects with the ability to meet deadlines and ensure effective communication across all team members
• Outstanding email correspondence and phone etiquette with the ability to engage stakeholders, and team members without a script

Desirable Qualifications

• Excellent written and verbal communication skills.
• Ability to build and maintain positive relationships.
• Active listening and clear communication.

Where will you be working

Civicom's main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito's park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.

If you're the person we've been looking for, you can expect:

• To create and be part of something truly remarkable
• Full-time employment with the opportunity of regularization in as short as 3 months
• A competitive salary package based on your talent and experience
• A company-sponsored Health Maintenance coverage for your needs on Day 1
• Quarterly Performance Bonuses
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year, commutable to cash
• 10 Vacation Leave credits in a year, among others
• Promising career growth and learning opportunities
• The opportunity to collaborate with the other teams and business units in the company including our global business leaders
• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Required)

Experience:

• BPO: 2 years (Preferred)
• scheduling appointments: 2 years (Preferred)
• dispatching: 2 years (Preferred)
• B2B coordination: 2 years (Preferred)

Work Location: In person