1,030 Digital Services jobs in the Philippines

DIGITAL SERVICES OPERATIONS SPECIALIST

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WHAT IS A/AN DIGITAL SERVICES OPERATIONS SPECIALIST?

We are seeking a skilled and detail-oriented Digital Services Operations Specialist to support and maintain a variety of enterprise applications—including proprietary platforms and eCommerce solutions. In this role, you will manage daily operations, oversee change requests, support integrations, and ensure high performance and stability across systems. You'll collaborate with business stakeholders, technical teams, and third-party partners to resolve issues and deliver an optimal user experience. A strong background in application support, digital operations, and system configuration is essential.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

1. Platform Support & Configuration

• Ensure applications are properly configured to meet business requirements, including user types, workflows, and rules.
• Maintain accurate and up-to-date system configurations and documentation.
• Troubleshoot and resolve configuration issues in a timely and effective manner.

2. Operational Monitoring & Optimization

• Perform routine monitoring of system performance, uptime, and error logs.
• Work with IT and engineering teams to identify and implement improvements to stability and responsiveness.
• Track KPIs related to ticket volume, resolution time, and system reliability.

3. Change Request Execution

• Respond to business-submitted change requests—such as adding new roles, language support, or feature adjustments.
• Evaluate, implement, and test changes with minimal disruption to users.
• Ensure requests are properly documented and closed out in a timely manner.

4. Order & Transaction Management

• Monitor and support order and transaction flows in supported applications.
• Validate accuracy of data transfer, payment processing, and system triggers.

5. Incident Management & Issue Resolution

• Proactively monitor for operational issues such as broken features, incorrect data, or integration failures.
• Collaborate with IT to apply hotfixes, patches, or updates to maintain platform integrity.
• Take initiative to minimize downtime and user disruption.

6. Integration Oversight

• Monitor the health of integrations with third-party tools (e.g., payment gateways, CRM, analytics platforms).
• Investigate and resolve integration issues in collaboration with internal teams or external vendors.

7. Compliance & Security

• Ensure platform configurations and processes meet data security standards and compliance requirements.
• Monitor for potential vulnerabilities and assist in remediation efforts.

8. Continuous Improvement

• Identify inefficiencies in system workflows and recommend improvements.
• Propose automation opportunities and ways to reduce manual workload.

9. Documentation & Knowledge Sharing

• Maintain clear, up-to-date internal documentation and operational procedures.
• Share learnings and best practices across the global support team.

WHAT ARE WE LOOKING FOR?

• Strong organizational skills and ability to manage multiple concurrent tasks and tickets.
• Excellent communication and documentation skills.
• Analytical and problem-solving mindset.
• High attention to detail and a strong sense of accountability.
• Familiarity with support tools such as JIRA, Confluence, or similar platforms.
• Ability to triage and escalate P0 issues with urgency and clarity.
• Comfortable navigating third-party vendor relationships to resolve integration-related issues.

• Adaptability to support different systems and evolving business priorities.

• Bachelor's degree in Information Technology, Business Systems, or a related field—or equivalent practical experience.

• 5+ years in a digital operations or support role, ideally supporting both proprietary and eCommerce platforms.
• Proficient in using ticketing systems like Jira.
• Experience supporting platforms with integrations to third-party systems such as payment processors, CMS, or CRMs.

About the Job

We are looking for a sales agent who can close inbound leads. All leads come from our paid ads, so no cold calling. Your job is to talk with people over text messages and help them buy our services. You will be the first point of contact for new clients and will guide them through the process in a professional and friendly way.

Compensation:

This job starts with commission only. Based on your performance, we can also talk about a retainer later. There is no limit on how much you can earn—the more deals you close, the more you get paid.

What You Will Do

• Chat with inbound leads over text messages
• Answer questions and explain our services in a simple way
• Close deals and reach sales goals
• Keep good records of conversations and results

What We Want From You

• Experience in sales, especially closing deals online or by text
• Good English communication skills
• Confidence in talking with people and handling questions
• Self-motivated and result-driven

How to Apply

Send us a DM with your past work experience and (explain in 1 line) why you are a good fit for this role.

AI and Digital Transformation - Director Consulting Delivery

Position Description

The Director, Consulting Delivery – AI & Digital Transformation will lead strategic initiatives that leverage artificial intelligence, automation, data analytics, and emerging digital technologies to drive measurable business value for clients. This role is accountable for shaping and delivering complex transformation programs, advising senior stakeholders on digital strategy, and ensuring successful implementation of AI-powered solutions at scale. The Director will oversee cross-functional consulting teams, manage client relationships at the executive level, and contribute to business growth through thought leadership and new opportunity development.

Your future duties and responsibilities

• Client Engagement & Delivery Leadership
• • Act as a trusted advisor to C-level executives, shaping digital and AI transformation strategies aligned with business objectives.- Lead large-scale consulting engagements, ensuring on-time, on-budget, and high-quality delivery.-Manage stakeholder expectations and drive adoption of AI and digital solutions across the enterprise.
• AI & Digital Transformation Strategy
• • Develop frameworks for AI adoption, digital operating models, and data-driven decision-making.- Identify opportunities to integrate emerging technologies (GenAI, automation, advanced analytics, IoT, cloud platforms) into clients' business processes.- Translate complex technical concepts into actionable business outcomes.
• Practice & Capability Development
• • Build, mentor, and lead high-performing consulting teams with deep expertise in AI, data, and digital solutions.- Develop reusable delivery methodologies, accelerators, and best practices for AI and digital transformation programs.- Partner with product and innovation teams to pilot and scale new digital offerings.
• Business Growth & Thought Leadership
• • Drive business development through account expansion, proposal development, and executive presentations.

Required qualifications to be successful in this role

• Education & Experience

• Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's/MBA preferred).

• 12–15+ years of progressive consulting experience, with at least 5 years in a senior leadership role overseeing AI/digital transformation programs.

• Proven track record of delivering complex, enterprise-level technology and transformation initiatives.

• Technical & Domain Expertise

• Deep knowledge of AI/ML, Generative AI, automation (RPA/IPA), data analytics, and digital platforms (cloud, SaaS, IoT).

• Strong understanding of enterprise technology landscapes and digital operating models.

• Familiarity with regulatory, ethical, and governance considerations in AI adoption.

• Leadership & Consulting Skills

• Exceptional stakeholder management and executive communication skills.

• Strong business acumen with ability to link technology initiatives to financial and operational outcomes.
• Demonstrated success in building and mentoring diverse, high-performing consulting teams.
• Ability to thrive in fast-paced, client-driven environments with complex challenges.

"Artificial Intelligence (AI)

Generative AI (GenAI)

Machine Learning (ML)

Intelligent Automation / RPA / IPA

Natural Language Processing (NLP)

Data Analytics & Insights

Cloud Platforms (AWS, Azure, GCP)

Internet of Things (IoT)

Advanced Analytics

Predictive Modeling"

Job Types: Full-time, Permanent

Pay: Php300, Php350,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person

About Lennor Group
As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, LennorHive, a leading Employer of Record (EOR) firm in the Philippines, is expanding, and we're currently hiring

Industry: Home Services

Salary Range : ₱50,000 - ₱75,000

Work Setup : Remote

Shift Schedule : Night Shift

Location : Remote

Job Overview

We're looking for a motivated and detail-oriented Digital Strategy Coordinator to join our clients team. This entry-level role is designed for someone eager to learn the digital marketing industry and grow into future roles such as Sales, Account Management (Customer Success), or Production.

The Digital Strategy Coordinator will provide support to our Strategy team by preparing sales materials, conducting marketing research, assisting with sales support tasks, and ensuring our Sales and Customer Success teams have what they need to deliver exceptional client experiences.

Your Responsibilities:

Create polished sales documents, proposals, and presentations that showcase our services.

Conduct market and competitor research to support sales opportunities and campaign planning.

Provide administrative and organizational support for the sales, customer success, and strategy teams.

Collaborate with internal teams to ensure sales materials are accurate, up-to-date, and aligned with our services.

Help track and report on sales and marketing initiatives as needed.

What we're Looking For:

Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent practical experience).

Digital marketing coursework or certifications (Google Analytics, Google Ads, HubSpot, Meta Blueprint, SEMrush, etc.) is a plus, but not required.

Relevant Experience (1–2 years, including internships)

Marketing Support / Coordinator Roles Experience assisting with campaigns, managing content calendars, or creating reports.

Sales or Business Development Support Experience preparing proposals, doing research, or helping sales reps.

Customer Support or Account Coordination Good background for transitioning into client-facing work later.

Internships at Marketing Agencies Even short-term exposure is valuable.

Project Coordination Managing timelines, organizing materials, or working cross-functionally.

Foundational knowledge of digital marketing (SEO, paid advertising, social media, content, etc.)

Strong written and verbal communication skills.

Highly organized with strong attention to detail.

Comfortable working in a fast-paced, team-oriented environment.

Proficiency with Google Workspace (Docs, Slides, Sheets).

Willingness to learn and grow into future roles within the company.

What We Offer:

• Fully Remote Setup
• PTO
• Paid holidays

Bee Your Own Success Story, Join LennorHive

We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, LennorHive, a leading Employer of Record (EOR) firm in the Philippines, is expanding, and we're currently hiring

Industry: Home Services

Salary Range: ₱50,000 - ₱75,000

Work Setup: Remote

Shift Schedule: Night Shift

Location: Remote

Job Overview

We're looking for a motivated and detail-oriented Digital Strategy Coordinator to join our clients team. This entry-level role is designed for someone eager to learn the digital marketing industry and grow into future roles such as Sales, Account Management (Customer Success), or Production.

The Digital Strategy Coordinator will provide support to our Strategy team by preparing sales materials, conducting marketing research, assisting with sales support tasks, and ensuring our Sales and Customer Success teams have what they need to deliver exceptional client experiences.

Your Responsibilities:

Create polished sales documents, proposals, and presentations that showcase our services.

Conduct market and competitor research to support sales opportunities and campaign planning.

Provide administrative and organizational support for the sales, customer success, and strategy teams.

Collaborate with internal teams to ensure sales materials are accurate, up-to-date, and aligned with our services.

Help track and report on sales and marketing initiatives as needed.

What we're Looking For:

Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent practical experience).

Digital marketing coursework or certifications (Google Analytics, Google Ads, HubSpot, Meta Blueprint, SEMrush, etc.) is a plus, but not required.

Relevant Experience (1–2 years, including internships)

Marketing Support / Coordinator Roles → Experience assisting with campaigns, managing content calendars, or creating reports.

Sales or Business Development Support → Experience preparing proposals, doing research, or helping sales reps.

Customer Support or Account Coordination → Good background for transitioning into client-facing work later.

Internships at Marketing Agencies → Even short-term exposure is valuable.

Project Coordination → Managing timelines, organizing materials, or working cross-functionally.

Foundational knowledge of digital marketing (SEO, paid advertising, social media, content, etc.)

Strong written and verbal communication skills.

Highly organized with strong attention to detail.

Comfortable working in a fast-paced, team-oriented environment.

Proficiency with Google Workspace (Docs, Slides, Sheets).

Willingness to learn and grow into future roles within the company.

What We Offer:

• Fully Remote Setup
• PTO
• Paid holidays

Bee Your Own Success Story, Join LennorHive

⬢⬡⬢⬡

We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

Job Type: Full-time

Pay: Php50, Php75,000.00 per month

Benefits:

• Work from home

Work Location: Remote

Job Title:

• AI and Digital Transformation - Director Consulting Delivery (AI Director/Expert )

Work Setup and location

• Onsite in Taguig
• Mid Shift

Salary Package:

• 200, ,000.00 depending on experience and expertise

Position Description:

• The Director, Consulting Delivery – AI & Digital Transformation will lead strategic initiatives that leverage artificial intelligence, automation, data analytics, and emerging digital technologies to drive measurable business value for clients. This role is accountable for shaping and delivering complex transformation programs, advising senior stakeholders on digital strategy, and ensuring successful implementation of AI-powered solutions at scale. The Director will oversee cross-functional consulting teams, manage client relationships at the executive level, and contribute to business growth through thought leadership and new opportunity development.

Your future duties and responsibilities:

• Client Engagement & Delivery Leadership

• Act as a trusted advisor to C-level executives, shaping digital and AI transformation strategies aligned with business objectives.

• Lead large-scale consulting engagements, ensuring on-time, on-budget, and high-quality delivery.
  
  -Manage stakeholder expectations and drive adoption of AI and digital solutions across the enterprise.

• AI & Digital Transformation Strategy

• Develop frameworks for AI adoption, digital operating models, and data-driven decision-making.

• Identify opportunities to integrate emerging technologies (GenAI, automation, advanced analytics, IoT, cloud platforms) into clients' business processes.

• Translate complex technical concepts into actionable business outcomes.

• Practice & Capability Development

• Build, mentor, and lead high-performing consulting teams with deep expertise in AI, data, and digital solutions.

• Develop reusable delivery methodologies, accelerators, and best practices for AI and digital transformation programs.

• Partner with product and innovation teams to pilot and scale new digital offerings.

• Business Growth & Thought Leadership

• Drive business development through account expansion, proposal development, and executive presentations.

• Represent the firm in industry forums, conferences, and publications as a thought leader in AI and digital transformation.
• Contribute to revenue growth targets and profitability for the consulting practice.

Required qualifications to be successful in this role:

• Education & Experience

• Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's/MBA preferred).

• 12–15+ years of progressive consulting experience, with at least 5 years in a senior leadership role overseeing AI/digital transformation programs.

• Proven track record of delivering complex, enterprise-level technology and transformation initiatives.

• Technical & Domain Expertise

• Deep knowledge of AI/ML, Generative AI, automation (RPA/IPA), data analytics, and digital platforms (cloud, SaaS, IoT).

• Strong understanding of enterprise technology landscapes and digital operating models.

• Familiarity with regulatory, ethical, and governance considerations in AI adoption.

• Leadership & Consulting Skills

• Exceptional stakeholder management and executive communication skills.

• Strong business acumen with ability to link technology initiatives to financial and operational outcomes.
• Demonstrated success in building and mentoring diverse, high-performing consulting teams.
• Ability to thrive in fast-paced, client-driven environments with complex challenges.

Skills:

• Delivery Management
• Leadership
• Project Management
• Solutions Architecture

Job Types: Full-time, Permanent

Pay: Php200, Php250,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Director Delivery Consultant: 3 years (Preferred)
• Artificial Intelligence (AI): 10 years (Preferred)
• Intelligent Automation / RPA / IPA: 10 years (Preferred)
• Cloud Platforms (AWS, Azure, GCP): 10 years (Preferred)
• Machine Learning (ML): 10 years (Preferred)
• Generative AI (GenAI): 10 years (Preferred)
• BU KPI dashboards: 10 years (Preferred)

Work Location: In person

Position Description:

The Director, Consulting Delivery – AI & Digital Transformation will lead strategic initiatives that leverage artificial intelligence, automation, data analytics, and emerging digital technologies to drive measurable business value for clients. This role is accountable for shaping and delivering complex transformation programs, advising senior stakeholders on digital strategy, and ensuring successful implementation of AI-powered solutions at scale. The Director will oversee cross-functional consulting teams, manage client relationships at the executive level, and contribute to business growth through thought leadership and new opportunity development.

Your future duties and responsibilities:

• Client Engagement & Delivery Leadership

- Act as a trusted advisor to C-level executives, shaping digital and AI transformation strategies aligned with business objectives.

- Lead large-scale consulting engagements, ensuring on-time, on-budget, and high-quality delivery.

-Manage stakeholder expectations and drive adoption of AI and digital solutions across the enterprise.

• AI & Digital Transformation Strategy

- Develop frameworks for AI adoption, digital operating models, and data-driven decision-making.

- Identify opportunities to integrate emerging technologies (GenAI, automation, advanced analytics, IoT, cloud platforms) into clients' business processes.

- Translate complex technical concepts into actionable business outcomes.

• Practice & Capability Development

- Build, mentor, and lead high-performing consulting teams with deep expertise in AI, data, and digital solutions.

- Develop reusable delivery methodologies, accelerators, and best practices for AI and digital transformation programs.

- Partner with product and innovation teams to pilot and scale new digital offerings.

• Business Growth & Thought Leadership

- Drive business development through account expansion, proposal development, and executive presentations.

- Represent the firm in industry forums, conferences, and publications as a thought leader in AI and digital transformation.

- Contribute to revenue growth targets and profitability for the consulting practice.

Required qualifications to be successful in this role:

• Education & Experience

- Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's/MBA preferred).

- 12–15+ years of progressive consulting experience, with at least 5 years in a senior leadership role overseeing AI/digital transformation programs.

- Proven track record of delivering complex, enterprise-level technology and transformation initiatives.

• Technical & Domain Expertise

- Deep knowledge of AI/ML, Generative AI, automation (RPA/IPA), data analytics, and digital platforms (cloud, SaaS, IoT).

- Strong understanding of enterprise technology landscapes and digital operating models.

- Familiarity with regulatory, ethical, and governance considerations in AI adoption.

• Leadership & Consulting Skills

- Exceptional stakeholder management and executive communication skills.

- Strong business acumen with ability to link technology initiatives to financial and operational outcomes.

- Demonstrated success in building and mentoring diverse, high-performing consulting teams.

- Ability to thrive in fast-paced, client-driven environments with complex challenges.

Skills:

• Delivery Management
• Leadership
• Project Management
• Solutions Architecture

We are seeking a talented individual to join as Consulting & Digital Solutions Leader at Marsh. This role will be based in
Manila.
This role focuses on building two major growth areas for MercerMarsh Benefits: Consulting and Digital Solutions. Health and benefits consulting teams work with a wide range of companies to help them assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees. H&B consultants advise clients on best practices, financial management, compliance, communication, flexible benefits and administration of health and benefit programs. In addition, Digital Solutions teams offer tools on modernizing benefits administration, flexible benefits technology, employee engagement and communications to improve overall HR benefits management and employee experience.

We will count on you to:

• Accountable to the accelerated growth and P&L of the Consulting and Digital Solutions practice of MercerMarsh Benefits Philippines.
• Generates sales by expanding revenues from existing MMB clients and prospects through either direct effort (own team) or by effectively enabling and collaborating with the Sales Team and the Client Relationship teams by executing product orientations, campaigns and initiatives.
• Leads the team to positively collaborate with Analytics, Broking and Placement teams on client projects and deliverables related to clinic management, quarterly reviews, plan design, benchmarking, and funding strategy
• Serves as lead health consultant on medium to large clients including managing overall proposal and service delivery and solution design. Acts as the day-to-day le Senior Manager, Compliance - Mercer Super

We are seeking a highly skilled Senior Manager, Compliance, to join our Line 2 Risk and Compliance function at Mercer Super. This pivotal role supports the Head of Compliance in navigating the regulatory landscape and guides Mercer Super to deliver positive, compliant and risk aware outcomes for its 900,000+ members.

The position can be based in Melbourne or Sydney and is a hybrid role requiring 3 days in office per week.

At Mercer Super, we're embarking on a significant uplift and transformation of our risk management framework. The Mercer Super Board has an ambitious vision for the fund, and the program we are embarking on will begin making this vision a reality by strengthening the foundations and uplifting capacity and capability. We are building a future that's resilient, safe, and ready – for our members, our colleagues, our business partners, and each other.

We don't settle for good enough — we ask what better looks like, every day. If you're driven by purpose and ready to make an impact, this is your moment. You'll join a team that sets high standards, is humble, believes in its people, and is building while doing BAU work concurrently. We're looking for individuals who care about doing what's right, and who want to help shape the next chapter of risk and compliance with us.

Together with other members of the Compliance team, we will count on you to:

• Oversee the Incident Management Process, complete breach assessments and work with the Line 1 Risk & Controls team to track and advise on the investigation and remediation of compliance incidents.
• Support the maintenance of the Mercer Super Obligations Library and Business Unit Compliance Plans.
• Support the Regulatory Change process, from identification through to implementation.
• Complete due diligence reviews of externally facing regulated documents.
• Provide specialised compliance advice, guidance, review and challenge to the Line 1 Risk & Controls team and Business Unit stakeholders.
• Complete targeted Compliance Assurance reviews to assess the effectiveness of the compliance framework.
• Contribute to the preparation and presentation of internal and external reporting.
• Develop and execute conflicts of interest plans for senior leaders, ensuring they detail relevant interests and duties and highlight where conflicts exist.
• Build strong relationships with key stakeholders and work collaboratively with the Mercer McLennan compliance function.
• Stay informed about industry trends and support the Head of Compliance in developing strategies to address compliance challenges.

What you need to have:

• Extensive experience in a compliance or legal function within the financial services industry, preferably in superannuation, with 3-5 years in a similar role.
• Strong understanding of governance, risk, and compliance practices in a regulated superannuation fund.
• Tertiary qualifications in a law or business-related discipline (preferred).

What makes you stand out:

• In-depth knowledge of compliance and risk frameworks, with the ability to assess regulatory impacts and initiate change projects.
• Demonstrated experience overseeing an incident management process and performing breach assessments, including managing reportable breaches and drafting regulatory communications – preferably in a superannuation context.
• Demonstrated experience maintaining an obligations library and supporting obligation owners to manage and assess the effectiveness of their compliance arrangements.
• Strong written and verbal communication skills to effectively convey compliance requirements and foster relationships across the organization.
• Ability to influence and collaborate with stakeholders at all levels, promoting a proactive approach to compliance.

Why join our team:

• Be part of a dynamic and inclusive environment where you can make a meaningful impact on compliance practices within Mercer Super.
• Collaborate with industry-leading professionals and contribute to the strategic objectives of the organization.
• Enjoy opportunities for professional development and career progression within a global network.

If you are ready to take on this exciting challenge and lead compliance initiatives at Mercer Super, we want to hear from you

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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