1,059 Digital Operations jobs in the Philippines

JOB SUMMARY

The primary purpose of the Digital Operations – Logistics is to support online sangla transactions by conducting face-to-face appraisals with customers. Equipped with appraisal tools for cellphones, gadgets, and jewelry, this role involves riding to customer locations, performing accurate item evaluations, and ensuring smooth completion of transactions. Play a vital role in reaching customers, maintaining service efficiency, and upholding company standards.

SPECIFIC DUTIES AND RESPONSIBILITIES

1. Conduct Online Transactions: Execute all customer online transactions via the company website and other available online platforms used:

• Online Sangla: Online Pawning for Digital office and branches
• Online Tubo: Online Renewal for Digital office and branches
• Online Tubos: Online Redemption for Digital office and branches

2. Face-to-face appraisal: riding to customer locations, performing sangla, KYC, Balot SOP. 3. Daily Reporting: Prepare daily reports summarizing the activities and transactions handled, providing insights and data for decision-making.

4. Concern Management: Address and resolve all branch concerns related to online transactions, including renewals, sangla (pawn), and redemptions. Filters and handles all concerns and needs with the Point Person of the department concerned.

5. Participation in Meetings and Activities: Must attend engagement activities, such as company-wide events, meetings, team huddles, monthly townhalls, engagement activities, and teambuilding events

6. Culture, Engagement, and Communication: providing regular updates on daily activities, challenges, and opportunities for improvement.

• Review the given monthly scorecard, semi-annual performance appraisal, and annual performance appraisal for Digital Operations Logistics.
• Monitoring the implementation and accomplishment of action plans.
• Reports department target achievement status to immediate superior, daily.

7. Lunch Break: Adhere to the scheduled one-hour lunch break as per the company's established lunchtime policy.

8. SOP Compliance: Strictly follow all company Standard Operating Procedures (SOPs) related to confidentiality and security, ensuring the protection of branch or office data.

9. Office Maintenance: Take responsibility for maintaining a clean and organized office environment, promoting a conducive workspace for efficient operations.

10. Code of Behavior Adherence: Follow the Code of Behavior (COB) as outlined by the company, upholding ethical standards and professionalism in all interactions and transactions.

11. Core Values: Promotes and model the company's core values in every action.

12. Other Assignment (Company needs): Performs other duties and responsibilities that may be assigned from time to time by the immediate superior and other related departments.

ACCOUNTABILITIES

1. Ready To Serve

• Complete tools and office supplies
• Updated data for communicating online inquiries
• Updated payments and utilities

2. Execution of MK Best Customer Experience and Core Values

• Compliance to Best Customer Experience Standards
• Actions based on Core Values

3. 100% Achievement of Key Performance Indicators (KPI)

• Execution of the branch plan
• Updated branch KPI Scoreboard/Tracker
• Execution of agreed next steps
• 100% working online services

4. Data Security: Protecting digital information from unauthorized access/ cybercriminal activities

JOB SPECIFICATION

• At least High School level.
• Experience - Prior experience dealing with customers in person
• Basic knowledge of Microsoft Excel
• Knowledge in using Waze/Google Maps for navigation.
• Licensed Motorcycle Rider
• With basic knowledge in basic functions of online communication tools
• Excellent in oral communication skills.
• Able to organize data and documentations.
• Hardworking, dependable and people oriented.
• Self-starter with a high level of motivation.
• Can deliver result even under pressure.
• Honest and trustworthy.

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Alaska Milk Corporation is seeking a strategic and execution-focused Digital Operations & Content Manager to lead engagement across our owned digital platforms. This role is central to driving consumer connection through our website, social media channels, online communities, and content initiatives.

The ideal candidate combines strong project management skills with a passion for digital storytelling and a sharp eye for performance.

Key Responsibilities

• Owned Platform Leadership: Oversee content strategy, publishing, and optimization across AMC's website, social media, and digital communities.
• Content Development: Lead the creation of compelling, brand-aligned content in collaboration with internal teams and external partners.
• Campaign Execution: Support the Digital & Media Manager in executing shared and earned media strategies for both campaigns and always-on efforts.
• E-Commerce Support: Drive digital executions that support conversion and engagement across e-commerce platforms.
• Performance Analysis: Monitor platform metrics and content performance to inform strategy and continuous improvement.
• Cross-Functional Collaboration: Partner with brand, media, and e-commerce teams to ensure cohesive and effective digital execution.

Qualifications

• Bachelor's degree in Marketing, Communications, Digital Media, or related field
• 4–6 years of experience in digital marketing, content strategy, or platform management
• Proven track record in campaign execution and e-commerce support
• Strong understanding of social media platforms, CMS tools, and basic SEO principles
• Excellent project management and communication skills
• Analytical mindset with creative flair

Job Types: Full-time, Permanent

Application Question(s):

• What is your expected salary?

Experience:

• Digital marketing: 4 years (Required)
• Content Strategy: 4 years (Required)

Job Summary

The primary purpose of the Digital Operations - Specialist is to efficiently manage and enhance digital transactions, ensuring seamless online services and customer inquiries through various online channels and the website. Reports directly to the Digital Operations Officer and plays a vital role in facilitating daily operations, maintaining excellent customer service, and adhering to established company standards.

Duties and Responsibilities:

Conduct Online Transactions

• Execute all customer online transactions via the company website and other available online platforms, such as Sanla, Tubo, and inquiries, ensuring accuracy and efficiency.

Daily Reporting

• Prepare daily reports summarizing the activities and transactions handled, providing insights and data for decision-making.

Branch Concern Management

• Address and resolve all branch concerns related to online transactions, including renewals, sangla (pawn), and redemptions.
• Filters and handles all concerns and needs with the Point Person of the department concerned.

Participation in Meetings and Activities

• Must attend engagement activities, such as company-wide events, meetings, team huddles, monthly townhalls, engagement activities, and teambuilding events.

Culture, Engagement, and Communication

• Provide regular updates on daily activities, challenges, and opportunities for improvement
• Review the given monthly scorecard, semi-annual performance appraisal, and annual performance appraisal as a Digital Operations Specialist
• Monitoring the implementation and accomplishment of action plans.
• Reports department target achievement status to immediate superior, daily.

Lunch Break

• Adhere to the scheduled one-hour lunch break as per the company's established lunchtime policy.

SOP Compliance

• Strictly follow all company Standard Operating Procedures (SOPs) related to confidentiality and security, ensuring the protection of branch or office data.
• Make sure that policies, memos, and standards are implemented over the operations of area

Office Maintenance

• Take responsibility for maintaining a clean and organized office environment, promoting a conducive workspace for efficient operations.

Code of Behavior Adherence

• Follow the Code of Behavior (COB) as outlined by the company, upholding ethical standards and professionalism in all interactions and transactions.

Core Values

• Promotes and models the company's core values in every action

Other Assignment (Company needs)

• Performs other duties and responsibilities that may be assigned from time to time by the immediate superior and other related departments

ACCOUNTABILITIES

Ready To Serve

• Complete tools and office supplies, update data for communicating online inquiries, and update payments and utilities.

Execution of MK Best Customer Experience and Core Values

• Compliance with Best Customer Experience Standards and Actions based on Core Values.

100% Achievement of Key Performance Indicators (KPI)

• Execution of the branch plan, update the branch KPI Scoreboard/Tracker, execution of agreed next steps, and 100% working online services

Data Security

• Protecting digital information from unauthorized access/ cybercriminal activities

JOB SPECIFICATION

• At least High School level.
• Minimum (3) years of actual branch operations experience
• Advanced knowledge of Microsoft programs (primarily in Word, PowerPoint, and Excel)
• Advanced knowledge in digital communications
• With basic knowledge of basic functions of online communication tools
• Excellent oral and written communication skills.
• Able to organize data and documentation.
• Hardworking, dependable, and people-oriented.
• Self-starter with a high level of motivation.
• Can deliver results even under pressure.
• Honest and trustworthy.

BENEFITS

• HMO
• Quarterly performance-based incentives (25kilos of rice with the amount of 2,000.00 pesos)
• Annual reward incentives month's salary upon achievement of the annual revenue EBT Target
• Company-wide events (Kick Off, Teambuilding, Core Values Conversation, Year-End Party
• Gift tokens for Seasonal events (Valentine's Day, Mother's Day, Father's Day, Halloween)
• Quarterly facemask and Vitamin C

Job Type: Full-time

Pay: Php695.00 per day

Work Location: In person

We're looking for a detail-oriented and reliable
Digital Operations VA / Analyst
to support a visibility service. This is a highly process-driven role where you'll be crucial in helping the clients improve their visibility across AI agents and the web. You'll manage audit requests, track client data, prepare reports, and execute weekly optimization tasks to ensure consistent, high-quality results.

Remote:
Fully remote, CET working hours (PH-based candidates preferred)

Engagement Type:
Independent Contractor

Monthly Rate:
Flexible depending on experience

What You'll Be Doing:

• Review and clean client data, run visibility queries across AI agents (like ChatGPT and Claude), and draft 1-page Audit Reports using provided templates
• Track all audits and update statuses in our CRM
• Update and maintain client profiles on platforms like LinkedIn, Crunchbase, and various business directories
• Reformat content into FAQs, social media posts, or blog content and send testimonial requests using templates
• Maintain the CRM pipeline, logging follow-up dates and MRR
• Execute a structured weekly work cadence to ensure tasks are completed on time and support the creation of monthly performance reports

Who You Are:

• With 3+ years of experience in a similar role.
• Has strong skills in Google Suite and are comfortable using LinkedIn, Crunchbase, and business directories
• Has a basic technical ability to handle schema markup snippets, screenshots, and proof URLs
• Detail-oriented, reliable, and able to follow structured processes and SOPs with precision
• Excellent written English and a strong ability to maintain accurate records
• Comfortable working independently and managing your tasks with minimal supervision
• Prior experience with SEO, digital marketing, or content formatting is a big plus
• Familiarity with AI agents (ChatGPT, Claude, Perplexity)
• Experience with client outreach, such as emailing for testimonials or PR submissions

Recruitment Process:

• Initial Interview (HR/Recruiter)
• Final Interview (Client)

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A Digital Operations Coordinator manages digital workflows and systems, coordinating cross-functional teams to ensure the smooth execution of digital initiatives, such as management and navigating system and troubleshooting technical issues.

Education & Experience

• Bachelor's Degree: A graduate of Information Technology, Computer Science, Business, or Marketing.
• Experience: At least a year in a similar role, or a related field is frequently preferred.

Key Skills & Competencies

• Organizational Skills: Crucial for managing multiple tasks and coordinating digital workflows.
• Analytical & Problem-Solving Skills: Ability to analyze data and make informed decisions, as well as proactively identify and resolve issues.
• Communication: Excellent written and verbal communication skills are necessary to collaborate with various teams and stakeholders.
• Technical Proficiency:
• Microsoft Office Suite/Google Workspace: Proficiency in these productivity tools is essential.
• Adaptability: Ability to work in a dynamic environment and adapt to shifting priorities and strategies.
• Attention to Detail: Ensures accuracy and precision in digital processes and documentation.

Important Knowledge Areas

• Digital Operations & Workflows: A basic understanding of how digital operations and workflows function is fundamental.
• Data Analysis: Experience in generating reports and integrating data from multiple sources is a valuable asset.

Job Type: Full-time

Pay: Php18, Php19,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Job description:

A Digital Operations Coordinator manages digital workflows and systems, coordinating cross-functional teams to ensure the smooth execution of digital initiatives, such as management and navigating system and troubleshooting technical issues.

Education & Experience

• Bachelor's Degree: A graduate of Information Technology, Computer Science, Business, or Marketing.
• Experience: At least a year in a similar role, or a related field is frequently preferred.

Key Skills & Competencies

• Organizational Skills: Crucial for managing multiple tasks and coordinating digital workflows.
• Analytical & Problem-Solving Skills: Ability to analyze data and make informed decisions, as well as proactively identify and resolve issues.
• Communication: Excellent written and verbal communication skills are necessary to collaborate with various teams and stakeholders.
• Technical Proficiency: Microsoft Office Suite/Google Workspace: Proficiency in these productivity tools is essential.
• Adaptability: Ability to work in a dynamic environment and adapt to shifting priorities and strategies.
• Attention to Detail: Ensures accuracy and precision in digital processes and documentation.

Important Knowledge Areas

• Digital Operations & Workflows: A basic understanding of how digital operations and workflows function is fundamental.
• Data Analysis: Experience in generating reports and integrating data from multiple sources is a valuable asset.

COMPANY PROFILE: The company was established in the Philippines year 2011.They

operate across various sectors, including legal, scientific, technical, medical, risk

management, and exhibitions. The company helps customers gain insights and achieve

results through data analysis and other information solutions. The company aims to

benefit society by developing products that help professionals in various fields make

better decisions and achieve better results, such as advancing scientific knowledge,

helping doctors save lives, and supporting the rule of law.

POSITION: Digital Operations Coordinator (Hybrid Set up)

INDUSTRY: Shared Services

WORK LOCATION: Quezon City

WORK SCHEDULE: Flexible

SALARY: Php60,000

WORK SET UP: Hybrid 2 days in a month RTO

BENEFITS:

Laptop is provided by the company

Retirement Plan

Non-Taxable Allowance

HMO with 4 dependents

Government Benefits

JOB REQUIREMENTS

Bachelor's degree

With experience in Digital Product Teams

Knowledgeable in Stakeholder Management

Knowledgeable in Account Management

Amendable to work in hybrid set up

JOB RESPONSIBILITIES

Serve as a primary point of contact between business units and functional/technical

teams, ensuring clear and timely communication of issues and progress.

Gather and validate technical and functional requirements from various business units

and translate them into actionable items for development teams.

Assist in the testing and validation of digital products and features, ensuring they meet

quality standards and user needs.

Stay updated on market trends, customer pain points, and emerging technologies to

identify opportunities for product enhancement and innovation.

Optimize and manage digital platforms, tools, and processes, providing support and

training on their usage to enhance team efficiency.

RECRUITMENT PROCESS

Initial Interview

Final Interview

Job Offer

Look for: Ms. Camila

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Work Location: In person

The Head of Digital Operations is responsible for overseeing and managing the organization's end-to-end digital operations, ensuring seamless delivery of services, process optimization through technology, and alignment with business strategy. This role combines strategic leadership and operational execution to drive efficiency, innovation, scalability, and customer experience across all digital platforms.

The position leads digital service delivery, automation, and process digitization while ensuring compliance, risk management, and cybersecurity standards. The Head of Digital Operations also mentors a high-performing team, fosters collaboration across departments, and builds strong partnerships with technology vendors and regulators. Acting as both strategist and operator, the role is key in driving RAFI MFI's digital transformation and operational excellence.

Job Types: Full-time, Permanent, Fixed term, OJT (On the job training), Fresh graduate

Pay: Php64, Php90,000.00 per month

Benefits:

• Flextime
• Paid training
• Pay raise
• Work from home

Work Location: In person