60 Digital Consultant jobs in the Philippines

Ayuda Business Management Solutions Inc. is hiring a Full time Digital Consultant role in Pasig, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Expected salary: ₱70,000 per month

Req ID: 82209

Department: AR Contact Centre

Division: Australia Retail

Location: Quezon City

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Assisted Digital Consultant in our CCC Tribe, you'll play a key role in helping to Assist our Australian customers with a variety of Retail, Cards, and Digital Banking solutions, troubleshoot customer enquiries they may have and provide information on any other products or services that may be relevant. This role is responsible for the servicing of customer requests and enquiries in a timely and effective manner. These positions will typically process high volumes of routine enquiries. The key capability for these positions is effective customer servicing as opposed to requiring extensive knowledge of a specific process or policy to be effective.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent, Fulltime

Role Location: MDC 100 Building, Eastwood, Libis, Quezon City

Work Hours: People looking to join these teams will need to be flexible to rotate hours (primarily rostered in the morning) and shift schedule to support the changing customer habits and contacts.

What will your day look like?

As an Assisted Digital Consultant, you will:

Ensuring first contact resolution for customers contacting us through our in-app Message Us channel by consistently utilizing available tools and resources.

Resolve customers' enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix.

Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.

Become brand ambassadors for ANZ by providing best customer experience through our in-app messaging interactions with the goal of positive NPS returns.

Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary

Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Excellent English communication skills (both verbal and written) including the ability to engage and manage conversations with other nationalities.

Must have flexibility to support voice customer contacts when the business requires

With solid contact centre experience with an English-speaking client base, preferably from the US or Australia.

Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilised to support the overall business model.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number 82209.

Job Posting End Date

31/12/2025 , 11.59pm, (Melbourne Australia)

WNS (Holdings) Limited (NYSE: WNS)
is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.

Job Description:

• Identify process improvement opportunities
• Responsible to deliver benefit as per contractual productivity agreement with the client
• Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap
• Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
• Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
• Team/people management, talent development
• Excel in developing strong stakeholder dialogue, across all levels (both WNS and client)

Qualifications:

• Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement

Skills

• System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)- Language proficiency (English)
• Good/ Excellent- Should possess good analytical skills, communication, and negotiation skills.
• Excellent knowledge of Excel, Word, Power point & Minitab.
• Certified lean six sigma Blackbelt or at least Greenbelt
• Project management and design thinking practitioner
• P&C Insurance experience will be desirable
• Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices
• Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable
• Flexible and capable of domestic and international travel
• Willing to work on-site in Iloilo

Experience:

• 8 to 12 years of overall work experience; At least 3 yrs in Insurance domain is preferable.
• Should have exposure or knowledge of digital technologies in Process transformation i.e. Process Mining, RPA, Analytics, ML and AI and Gen AI

JOB SUMMARY:

Our client is a digital-led business transformation and services company that co-creates smarter businesses with more than 700 clients across 10 industries. They blend deep domain excellence, core differentiation with AI-powered platforms and analytics to help businesses innovate continuously, scale effortlessly, adapt swiftly, and lead resiliently in a world defined by disruption. Their purpose is clear: Enabling lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and differentiated impact.

Role and Responsibilities:

• Identify process improvement opportunities
• Responsible for delivering benefits as per the contractual productivity agreement with the client
• Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap
• Build curated, market-leading transformation solutions for the client, working with cross-functional teams (internal and external)
• Adherence to internal protocol around project identification, execution, etc., through design thinking workshops, due diligence, re-imagining customer journeys, blueprinting activities, etc., keeping in mind customer effort reduction, improving straight through processing, etc.
• Team/people management, talent development
• Excel in developing strong stakeholder dialogue across all levels

Requirements:

• 8 to 12 years of overall work experience; At least 3 years in the Insurance domain is preferable.
• Should have exposure or knowledge of digital technologies in Process transformation i.e., Process Mining, RPA, Analytics, ML, and A,I and Gen AI
• Graduates (15 Years), based on their specific role requirements
• System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)- Language proficiency (English)
• Good/ Excellent- Should possess good analytical skills, communication, and negotiation skills.
• Excellent knowledge of Excel, Word, PowerPoint & Minitab.
• Must be Lean Six Sigma Blackbelt Certified
• Project management and design thinking practitioner
• P&C Insurance experience will be desirable
• Experience in managing design thinking workshops to re-imagine customer journeys, future operating models, and best-in-class practices
• Action and results-oriented, self-driven person with high energy level, analytical and structured, quality-focused, and adaptable
• Flexible and capable of domestic and international travel

About the Role:

Join our HR Strategy & Transformation team of HR professionals who help global clients maximize the value of their HR and talent investments. Our projects cover digital HR, HR operating models, talent management, strategic workforce planning, process excellence, and HR analytics.

We are hiring for multiple levels: Analyst/Consultant and Manager/Senior Manager, depending on experience and expertise.

Analyst / Consultant Responsibilities:

• Support solutioning and design of HR transformation projects for global clients.
• Engage with internal and external stakeholders to ensure smooth project delivery.
• Assist in developing client base, business development, and research initiatives.

Requirements:

• 2–5 years of consulting experience, preferably in HR transformation.
• Understanding of HR domains across the value chain, including Cloud/Digital HR, HR processes, HR diagnostics/analytics, HR technology, workforce planning, and talent management.
• Knowledge of HRIT/ERP systems (Oracle, SAP, Workday) is desirable.
• Experience working with international clients is a plus.

Manager / Senior Manager Responsibilities:

• Lead HR transformation and talent management engagements, ensuring project quality, profitability, and client satisfaction.
• Drive growth of the practice through strategy, team development, and business development initiatives.
• Manage engagement risk, project economics, staffing, and cross-country delivery.
• Mentor and coach team members, contribute to asset and methodology development, and support industry thought leadership.

Requirements:

• 8+ years of consulting experience with significant experience in HR transformation and talent management projects.
• Deep expertise in at least one area: Cloud/Digital HR, HR processes, HR diagnostics/analytics, HR technology, workforce planning, or talent management.
• Experience in HRIT/ERP systems and outsourcing HR processes is preferred.
• Open to cross-country relocation and international client engagement.

Apply Now

Job Types: Full-time, Permanent

Pay: Php100, Php130,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee stock ownership plan
• Health insurance
• Life insurance
• Pay raise

Work Location: In person

Job Description

The Business Consultant collaborates with Sales Channels to achieve Non-core targets by driving sales, scoping clients' ICT needs, and presenting aligned solutions. They provide market insights, oversee project development, and coordinate end-to-end implementation, contributing to process improvement and people management within a unified approach. The role emphasizes a strategic blend of sales support, technical expertise, and holistic project management.

DUTIES AND RESPONSIBILITIES:

• Co-Accountable with the Sales Channels for the shared Non-core (Managed Services & Solutions) target.
• Drives sales counterpart/s to meet sales objectives by providing support, recommendation on appropriate products, services and offers that best address the client requirements as well as resolution of issues through joint visits during sales calls.
• Scope clients' ICT requirement from a technical and business perspective
• Reviews customer profile and data to come up with a design for standard products and assessment of one-off projects
• Work with Product team and Pre-sales for Core to ensure that recommended Business Solutions meet the requirements and suggest a workaround, as necessary.
• Technical presentation of the Solutions recommendation/design, articulating how it addresses the needs based on scoping.
• Provides recommendation, design, costing and proposals to Sales Channels for client presentation.
• Provides regional industry insights to the Product and Marketing team for opportunities for new products for development that are relevant to the Market. Feedback on the industry-relevant product portfolio from information gathered on the ground.
• Participation in the development stage for projects, including but not limited to the sign off for UAT of critical projects and the development and monitoring of POC's to drive growth of the company in top tiered businesses within the focused industries.
• National partnership (membership) with Industry Associations
• Pre-sales support for business solutions (not including technical pre-sales which remains in NTG)
• Coordinates with Service Delivery Manager for the back end requirements and end to end implementation. Shares insights and recommendation on improvement of processes based on field learnings and competitive landscape.
• Partners with other Business Units.
• People Management and Development
• Subject matter expert resource, including but not limited to training and presentations during Industry relevant events.

REQUIREMENTS:

• At least 3 years experience in data analytics, solutions architecture, presales or related field
• Knowledge and actual experience in the following fields: Data Analytics, Databases, Data Warehouse/Lakehouse, Data Management and Governance, Big Data, AI, Cloud Computing
• Bachelor's Degree in any related field

Job Type: Full-time

Work Location: In person

SGV is the largest professional services firm in the Philippines. In everything we do, we nurture leaders and enable businesses for a better Philippines. This Purpose is our aspirational reason for being that ignites positive change and inclusive growth.

Our multidisciplinary teams work across a full spectrum of services in assurance, tax, strategy and transactions, and consulting. Enabled by data, AI and advanced technology, we help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

At SGV, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Job Summary

In Business Consulting, we collaborate with clients to drive transformation and achieve their strategic goals. We provide our expertise in areas such as business transformation, customer, finance and supply chain to help organizations improve performance and navigate complex challenges. Our approach is to deliver tailored solutions that enhance efficiency, foster innovation, and create sustainable value. Through collaboration and deep industry knowledge, we empower clients to succeed in a dynamic business environment.

SGV's Business Transformation practice is seeking motivated, creative and dynamic professionals who are practical, rigorous and driven to deliver tangible results. As a Business Transformation Consultant, you will be part of a team who guides organizations in executing their growth strategies by defining, designing and delivering meaningful enterprise-wide transformation initiatives.

Your Key Responsibilities
:

1. As an Associate Product Owner, you will be part of a team of professionals who support clients in the following capacity:

2. Business Analysis & Design

3. Product Architecture and Prioritization
4. Develop and maintain your personal training and development plan to ensure you continue to update and improve your skill profile on an ongoing basis.

5. Adhere to the independence, quality and risk management policies of the firm.

6. As a Program Management Associate, you will play a key role in supporting clients in the following capacity:

7. Program/Project Management Methods: Design and implement a bespoke program/project management operating model, including the setup of a PMO or a Transformation Management Office.

8. Program/Project Delivery Execution: Enabling our clients define, implement, and manage complex programs and projects from delivery strategy to execution.
9. Develop and maintain your personal training and development plan to ensure you continue to update and improve your skill profile on an ongoing basis.
10. Adhere to the independence, quality and risk management policies of the firm.

To qualify for the role, you must have:

• Bachelor's degree in business, engineering, information systems and other related fields.
• One to four years of relevant experience as a business analyst/product owner/project manager. Fresh graduates are encouraged to apply as well.
• Familiarity with business process modelling and requirements engineering frameworks such as BPMN and BABOK.
• Familiarity with program and project management methodologies such as PMBOK, PRINCE2, Agile, or similar frameworks.
• Ability to work effectively within cross functional teams and foster a positive environment.
• Good communication and presentation skills.
• Proven ability to complete projects according to outlined scope, budget, and timeline.

Ideally, you'll also have the skills and attributes below:

• Interested in pursuing a long-term career in Business Transformation
• Understands project governance, change management principles, product development lifecycle and software development lifecycle.
• Exposure or knowledgeable in the operating model of the following sectors: Government & Public Sector, Financial Services, Consumer Product and Retail, IT-BPM, Heath & Life Sciences, Technology, Media & Entertainment and Telecommunications, and Industrials & Energy.
• Flexible and is willing to work in client sites within or beyond Metro Manila

What we offer:

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, benefits that suit your needs, covering holidays, health and wellbeing and insurance. Plus, we offer:

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

At SGV, we're all in to shape your future with confidence.

Business Consulting

Location: BGC, Taguig

Work schedule: Hybrid (2-3x Onsite)

JOB DESCRIPTION

The role responsible for understanding our clients' business needs, designing and presenting effective B2B solutions, and driving successful implementations. A Solutions Consultant, will be a key contributor to B2B sales efforts, working closely with the sales team to identify opportunities and deliver value-driven solutions to our clients.

GENERAL JOB SCOPE:

• Co-Accountable with the Sales Channels for the shared Non-core (Managed Services & Solutions) target.

• Drives sales counterpart/s to meet sales objectives by providing support, recommendation on appropriate products, services and offers that best address the client requirements as well as resolution of issues through joint visits during sales calls.

• Scope clients' ICT Cybersecurity requirement from a technical and business perspective
  • Reviews customer profile and data to come up with a design for standard products and assessment of one-off projects

• Work with Product team for ICT to ensure that recommended Business Solutions meet the requirements and suggest a workaround, as necessary.

• Technical presentation of the Solutions recommendation/design, articulating how it addresses the needs based on scoping.

• Provides recommendation, design, costing and proposals to Sales Channels for client presentation.

• Provides regional industry insights to the Product and Marketing team for opportunities for new products for development that are relevant to the Market. Feedback on the industry-relevant product portfolio from information gathered on the ground.

• Participation in the development stage for projects, including but not limited to the sign off for UAT of critical projects and the development and monitoring of POC's to drive growth of company in top tiered businesses within the focused industries.

• National partnership (membership) with Industry Associations

• Pre-sales support for business solutions

• Coordinates with Service Delivery team for the project implementation. Shares insights and recommendation on improvement of processes based on field learnings and competitive landscape.

• People Management and Development

• Subject matter expert resource, including but not limited to training and presentations during Industry relevant solutions for Cybersecurity

REQUIREMENTS:

• 2-5 years of experience in cybersecurity solutions

• 5 or more years of experience as pre-sales or solutions architect designing different cybersecurity products

• Knowledgeable in the following Cybersecurity products: (Endpoint and mobile security, E-mail Security, SASE/SS, Network Security, DDoS & NDR, SOC and GRC solutions, Cloud Security/CNAPP, IAM, IGA, MFA, 2FA,Threat Inte, Cybersecurity Frameworks

• Bachelor's Degree in any related Field

Job Type: Full-time

Work Location: In person

Job Description:

Aligned to the strategic priorities of our clients, we are committed to activating human potential to drive enterprise transformation across industries. We help clients navigate disruption, accelerate growth and create value while staying agile in an ever-changing business environment. As a part of our high-impact Talent & Organization / human potential team, you will help drive the following:

• Conduct Training Needs Analysis to develop the training curriculum.
• Develop high-quality and detailed content outlines as per the curriculum.
• Design standards, guidelines, templates, and checklists for the proposed learning solution.
• Collaborate with the client team to understand the business problem, identify the solution approach and work through the design, development, and delivery phases.
• Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables.
• Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards.
• Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.
• Coach instructional designers and content developers to prepare materials for instructor development workshops.
• Provide clear and effective feedback to team with the intent to develop their instructional design skills.
• Identify opportunities to implement new and innovative learning strategies into the solution
• Leverage proficiency in instructional design, research and information gathering, content analysis, content design, knowledge of latest trends in the learning industry.
• Apply your strong knowledge in industry standard design/rapid authoring tools such as Articulate/Captivate/ Lectora/ Camtasia/ SAP Enable Now/WalkMe and be comfortable with client proprietary authoring tools. An ideal candidate should be well-versed with the technical functionalities and limitations of these tools.
• Work in a problem-solving global environment with Cross cultural competence.
• Possess excellent interpersonal and writing skills with a strong business acumen

Qualifications

• 2 to 5 years of consulting experience in content development and instructional designing
• Experience in leading and coaching small teams independently
• Graduate/Postgraduate in any specialization, preferably Journalism / Mass Communication / English Literature / Advertising / Public Relations
• Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings, Web-Based Trainings, application simulations, job aids, and quick reference guides

Job Type: Full-time

Benefits:

• Life insurance
• Paid training
• Pay raise

Education:

• Bachelor's (Required)

Experience:

• Consulting: 2 years (Required)
• Content Development & Instructional Design: 2 years (Required)

Work Location: In person