1,225 Desktop Support jobs in the Philippines

POSITION PRIMARY PURPOSE

A Desktop Support Engineer monitors and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.

JOB DESCRIPTION

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.

2. Diligently attends to assigned tickets and provides support within the specified SLAs.

3. Regularly updates on the status of assigned service request or incident.

4. Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.

5. Responsible for formatting/cloning of PC, Desktop, Laptops.

6. Network connection configuration, testing and basic troubleshooting.

7. Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).

8. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.

9. Performs other relevant tasks that may be assigned from time to time.

JOB QUALIFICATIONS

1. A graduate of BS in Information Technology, Computer Science, Computer Engineering, or other related courses.

2. Has technical knowledge of operation and functioning of Windows Operating Systems.

3. Proficient in hardware/software installation troubleshooting / repair of desktop.

4. Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.

5. Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup.

6. Fast learner and can be able to easily grasp new technologies, software/hardware and IT concepts.

7. Capable of following different procedures as per client requirements.

8. Can communicate and track IT activity through remote back-end teams.

9. Good communication, technical, analytical, problem solving and leadership skills.

10. Maintain IT equipment inventory and documentation.

Job Types: Full-time, Fresh graduate

Pay: Php17, Php18,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance

Work Location: In person

Job Qualifications:

• Must have at least 1 year experience in Service Desk.
• Good to excellent communication skills.
• Candidates background should be in BPO (International & voice).
• Has Experience w/ ServiceNow (SNOW) & Active Directory (AD).
• Can start ASAP.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

QUALIFICATIONS:

• Graduate of BS Information Technology
• Fresh graduates are welcome to apply but with relevant work experience is an advantage
• With knowledge in computer hardware servicing/software /network
• Good in verbal communication and interpersonal skills
• Can drive both 2 and 4 Wheels

RESPONSIBILITIES:

• Installation of computer hardware
• Develop and maintain local networks
• Troubleshoot to identify and resolve problems in a timely manner
• Travel to a client's location to assist in IT service installation, repair and general support

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are looking for a motivated and tech-savvy Desktop Support Intern to join our team. This role is ideal for a student currently studying Computer Science, Software Development, or a related field. The intern will provide technical support to our users globally, predominantly in New Zealand, Australia, and the Philippines. Flexible hours will be provided to accommodate study schedules, but some morning work will be required due to time zone differences.

Key Responsibilities:

• Provide remote desktop support and troubleshooting for hardware and software issues.
• Assist with the setup and configuration of computer systems and applications.
• Respond to support tickets and resolve issues in a timely manner.
• Document and track issues and solutions in the support system.
• Collaborate with the IT team to identify and implement improvements.
• Conduct basic network troubleshooting and support.
• Ensure excellent customer service and maintain a high level of user satisfaction.
• Handle user onboarding and offboarding processes, including account setup and deactivation.
• Conduct inductions for new users to ensure they are familiar with company systems and software
• Conduct new user IT inductions, familiarizing them with company systems and software
• Support local IT inventory and storage management e.g. release / issuance of IT equipment to employees under the supervision of the HR manager

Required qualifications / experience:

• Currently enrolled in a Computer Science, Software Development, or related program.
• Good knowledge of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace for remote support.
• Familiarity with Microsoft Intune deployments (preferred, not essential)
• Familiar with Microsoft Active Directory / Entra (preferred, not essential)
• Experience with Microsoft domain controllers (preferred, not essential)
• Automating patching cycles to end point devices (preferred, not essential)
• Experience or personal knowledge in frontend and backend development (preferred, not essential)

Benefits:

• Flexible working hours to fit around your studies.
• Hybrid working environment - predominantly WFH but some times on site setting up laptops / onboarding employees in our BGC offices.
• Hands-on experience in a software development company.
• Opportunity to develop technical and customer service skills.
• Mentorship and guidance from experienced IT professionals.

Application Process:

To apply, please submit your resume and a brief cover letter detailing your interest in the role and your current studies.

JOB DESCRIPTION

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.

2. Diligently attends to assigned tickets and provides support within the specified SLAs.

3. Regularly updates on the status of assigned service request or incident.

4. Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.

5. Responsible for formatting/cloning of PC, Desktop, Laptops.

6. Network connection configuration, testing and basic troubleshooting.

7. Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).

8. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.

9. Performs other relevant tasks that may be assigned from time to time.

JOB QUALIFICATIONS

1. A graduate of BS in Information Technology, Computer Science, Computer Engineering, or other related courses.

2. Has technical knowledge of operation and functioning of Windows Operating Systems.

3. Proficient in hardware/software installation troubleshooting / repair of desktop.

4. Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.

5. Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup.

6. Fast learner and can be able to easily grasp new technologies, software/hardware and IT concepts.

7. Capable of following different procedures as per client requirements.

8. Can communicate and track IT activity through remote back-end teams.

9. Good communication, technical, analytical, problem solving and leadership skills.

10. Maintain IT equipment inventory and documentation.

Job Types: Full-time, Fresh graduate

Pay: Php15, Php16,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance

Work Location: In person

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Install, upgrade, support and troubleshoot, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Provide timely communication on issue status and resolution.
• Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
• Maintain ticket updates for all reported incidents.
• Break Fix, fault diagnosis and resolution
• Additional requirements may exist if the offer of employment is extended
• Proven analytical, troubleshooting and problem-solving skills

IT Skills and Experience

• Windows 7 & 10, MS Office 2010/2013/2016/365
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

In-depth knowledge of:

• Hands on experience in Networking
• Knowledge about Data Centre
• Windows OS (Windows 7, 10)
• Microsoft Office applications
• Active Directory
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Install, upgrade, support, and troubleshoot for printers, and computer hardware.
• Mobile device management including IOS and Android devices
• Mac operating system, to support Apple pc users.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Willing to work off-hours and weekends when required for projects or emergency support.

IT Qualifications

At least two of the following:

• Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
• CompTIA A+, Microsoft Certified Professional (MCP) or better.

Experience in a similar role

• 4-6 years of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

We are looking for a Desktop Support Technician to join our team. This is a challenging role that can positively impact many people across the world This role will be immensely satisfying and meaningful to the right candidate and we can't wait to find you

YOU WILL:

• Assist the Helpdesk Support team with Desktop Support tasks such as deployment of endpoints, keyboard, mouse, monitors and telephony equipment
• Assist the business and operational/support staff with helpdesk related items
• Support IT Department tasks when required
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of telephony hardware and software
• Other duties may be assigned

ABOUT YOU:

• Previous work experience as an IT/Desktop support preferred.
• You have successfully completed at least 2 years in College. Preferably those who completed courses in Information Technology
• You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
• You demonstrate job knowledge through understanding of the fundamental skills and procedures.
• You are never satisfied and demonstrate a winning attitude striving for success and productivity
• You take initiative to share or apply best practices in order to improve personal performance and customer experience.
• You are fun and energetic and are engaged at all levels

WHY WORK WITH US:

• We offer a competitive salary for your work experience
• Life Insurance and Health Benefits available
• Ongoing training / personal development
• Amazing work culture where you can learn and grow

WHERE ARE WE

We have offices across the Globe – Canada, Philippines, Costa Rica, UK, US, Trinidad & Tobago, and India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook: BillGoslingOutsourcingPH

Website –

Apply now and wait for our recruiters to contact you or you may contact us at BILL)

Role:
Desktop Support Engineer

Location:

Heston, UK

Is it Permanent / Contract:

Perm

Is it Onsite/Remote/Hybrid:

Onsite

Start Date:

Immediate

Job Description
:

Role:
Desktop Support Engineer

Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to the business. This member will be working from Heston office 5 days a week and will be required to travel to other client sites on need basis. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing:

• Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Assists in the setup and operation of audio-visual hardware as required by end-user
• Determine appropriate hardware and software based on corporate policy and end-user requirements
• Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
• Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
• Assist in administration and maintenance of technology infrastructure components
• May assist in installation, maintenance, troubleshooting and repair of office telephony system
• Uses corporate incident management system to record and track all support work
• Maintains accurate hardware and software records for corporate assets

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll Do
Looking for an opportunity to grow your career within IT? This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.

You'll report to the Supervisor, Desktop Support.

During a Typical Day, You'll

• Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
• Follow stepped procedures for a variety of repetitive upgrade situations.
• Perform administrative functions and inventory control as required.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
• Understand and enforce policies and follow all safety rules and regulations.
• Complete assigned work orders by due date within established goals.

What You Bring To The Role

• Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
• Experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
• Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
• Strong customer focus and positive attitude will be necessary for success.
• Must be able to work well unsupervised and as part of a cohesive team.
• Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
• Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
• Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location
PH-National Capital-Pasay City, Metro Manila

Other Locations
PH-National Capital-Quezon City, Metro Manila