1 Dental Lab Technicians jobs in the Philippines
Dental Technician Support (Hybrid, Night Shift)
NCR
Career Connect
Posted 179 days ago
Job Viewed
Job Description
This is a remote position.
We are currently looking for a Dental Technician to work for a dental manufacturing firm who will be responsible for providing a 1st level support and inquiry to customers globally. Working Setup: During the first 6 months (except Fridays, which are designated as Work-At-Home days for all employees), they are required to report to the office for training purposes. Once regularized, they will be required to report to the office three times a week, with two Work-At-Home days determined by their immediate supervisor or manager Working Schedule Mostly Night-shift | Amenability to be flexible with working hours for the shift might change depends to what region/country will support KEY RESPONSIBILITIES Provide customer support via telephone and other communication channels. Assist customers with inquiries related to dental technology products, including 3Shape Dental System, TRIOS, 3Shape Unite, and 3Shape Scanners. Utilize digital CAD workflows for the creation of dental orders, including scanning, designing, and milling/3D printing/laser sintering. Troubleshoot minor issues with 3Shape Communicate System and perform basic to advanced Windows troubleshooting. Manage customer inquiries and cases in the CRM system, ensuring accurate documentation and resolution. Collaborate with internal teams and external partners for escalated technical issues. Support customers in English (additional languages a plus) with clarity and professionalism. Adhere to process specifications for case handling and solution finding in the CRM system. Transfer non-regulatory cases to appropriate departments and escalate severe issues promptly. Maintain knowledge of dental terminologies, materials, and anatomical structures. Ensure compliance with quality standards and regulatory requirements in all customer interactions Requirements Completed a 2-year Dental Technology course with TESDA certificates or PRC license. Minimum 5 years of experience in creating ceramics for dental applications. 2-3 years of experience in customer support, preferably in the dental industry. Proficiency in 3Shape Dental System Software and related applications. Familiarity with dental laboratory materials and digital workflows. Strong communication skills in English; additional languages a plus. Ability to work independently and follow established processes. Detail-oriented with excellent problem-solving abilities. Proficient in Microsoft Office applications. Prior experience with CRM systems and case management preferred. Willing to work onsite during training period Benefits Company stability Flexible Working Setup Government Mandated Benefits Guaranteed 14th-Month HMO with dependents Performance Bonus Vacation & Sick Leaves Retirement Plan
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