615 Delivery Operations jobs in the Philippines
Delivery Operations Manager
₱900000 - ₱1200000 Y
Bold Business
Posted today
Job Viewed
Job Description
Summary Of The Job
We're hiring a player-coach to run Recruiting Operations and keep delivery fast and high-quality. You'll prioritize work with Sales/Client Success, keep timelines and SLAs on track, and make the team faster by simplifying processes, tightening data, and using automation/AI. Background can be Recruiting, Sales/BD, RevOps, or Ops—the key is turning high-volume client demos into predictable, high-quality recruiting throughput—qualified submissions, fast interviews, and on-time hires—while staying hands-on with candidates.
Responsibilities
- Own recruiting operations: plan workloads, track SLAs, remove bottlenecks, and drive time-to-deliver down.
- Set clear KPIs and publish simple dashboards; coach the team to hit quality and speed goals.
- Standardize quality: define "ready/done," enforce submission packs, and run quick QA checklists.
- Be a player-coach: interview candidates directly and cross-check profiles against client job requirements/mandates before submission.
- Optimize the stack (ATS/CRM + adjacent tools); keep data clean and reporting reliable.
- Ship practical automations and AI-in-workflow (outreach drafts, screening summaries, status updates) to save hours, not minutes.
- A/B test sourcing and outreach; double down on what moves the funnel.
- Communicate crisp status and risks to clients and leaders; escalate early with a plan.
Qualifications
- 5–8+ years in a high-volume, KPI-driven role (Sales/BD/RevOps/consulting/ops) leading a small team.
- Project management chops (sprints, risks/issues, capacity planning); calm under pressure.
- Data-driven: advanced Sheets/Excel; comfortable with Power BI (Looker/Mode/Tableau/Looker Studio).
- Excellent communication; clean documentation; stakeholder savvy.
- Nice to have: familiarity with ATS/CRM (Greenhouse/Lever/Bullhorn/Salesforce), Lean/Six Sigma, and SOC2/data governance basics.
Why Bold
- 100 % Remote work set-up and Work Life Balance.
- Competitive pay
- A Dynamic and Exciting E-Commerce Retail Environment: Be part of a unique e-commerce model that offers new and exciting products daily.
- Direct Impact on Customer Happiness: Your work directly contributes to a positive shopping experience for customers discovering great deals and unique items.
- Growth Opportunities: Join a rapidly expanding team with clear plans for adding more agents, offering pathways for professional development.
- Supportive Team & Leadership: Benefit from comprehensive training, continuous support from supervisors, and oversight from the eCommerce operations lead.
About Bold Business
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Bold Business recruiters always use a "@
" email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
This advertiser has chosen not to accept applicants from your region.
0
2025 Delivery Operations GVPTP
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPTP
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPTP
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
2025 Delivery Operations GVPCW
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPCW
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPCW
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
2025 Delivery Operations GVPCW
Makati, National Capital Region
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPCW
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPCW
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
3
2025 Delivery Operations GVPCW
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPCW
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPCW
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
2025 Delivery Operations GVPKP
Muntinlupa City, National Capital Region
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPKP
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPKP
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
5
2025 Delivery Operations GVPKP
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPKP
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPKP
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Delivery operations Jobs in Philippines !
6
2025 Delivery Operations GVPTP
Makati, National Capital Region
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPTP
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPTP
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
2025 Delivery Operations GVPEG
Pasig, Palawan
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPEG
Job Description
Voice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.
**Essential Functions/Core Responsibilities**
Primary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviews
Provide account-specific KPI/SLA/SLO reporting and monitoring
Provide / process Account Knowledge / Process Updates
Account-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including
attending client QA calibration meetings)
Point of contact for Account Leadership for Help Desk inquiries
Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed
(e.g., top ten calls review, etc.)
Liaison for Level 2 Resolver Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews etc.)
Monitor baseline volumes and AHT
Account specific problem management (e.g., monitor rejected cases, cases not accepted by Level 2, Sev 1 & 2 monitoring/root
cause analysis)
Respond and/or resolve account-specific customer complaints (e.g. complaint process documentation, complaint case tracking, etc.)
Attend and participate in account-specific governance meetings, providing KPI/SLA/SLO reports, c-sat results etc. (e.g., monthly
& quarterly governance, QPRs etc.)
Provide on-call, after hours account support as needed
Provide Level 1 agent testing as needed
Desired Skills:
Must be a Graduate
Excellent Communication skills
Knowledge of MS Office
**Career Framework Role**
Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPEG
Job Description
Voice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.
**Essential Functions/Core Responsibilities**
Primary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviews
Provide account-specific KPI/SLA/SLO reporting and monitoring
Provide / process Account Knowledge / Process Updates
Account-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including
attending client QA calibration meetings)
Point of contact for Account Leadership for Help Desk inquiries
Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed
(e.g., top ten calls review, etc.)
Liaison for Level 2 Resolver Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews etc.)
Monitor baseline volumes and AHT
Account specific problem management (e.g., monitor rejected cases, cases not accepted by Level 2, Sev 1 & 2 monitoring/root
cause analysis)
Respond and/or resolve account-specific customer complaints (e.g. complaint process documentation, complaint case tracking, etc.)
Attend and participate in account-specific governance meetings, providing KPI/SLA/SLO reports, c-sat results etc. (e.g., monthly
& quarterly governance, QPRs etc.)
Provide on-call, after hours account support as needed
Provide Level 1 agent testing as needed
Desired Skills:
Must be a Graduate
Excellent Communication skills
Knowledge of MS Office
**Career Framework Role**
Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
2025 Delivery Operations GVPTP
Pasig, Palawan
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPTP
Job Description
Voice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.
**Essential Functions/Core Responsibilities**
Primary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviews
Provide account-specific KPI/SLA/SLO reporting and monitoring
Provide / process Account Knowledge / Process Updates
Account-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including
attending client QA calibration meetings)
Point of contact for Account Leadership for Help Desk inquiries
Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed
(e.g., top ten calls review, etc.)
Liaison for Level 2 Resolver Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews etc.)
Monitor baseline volumes and AHT
Account specific problem management (e.g., monitor rejected cases, cases not accepted by Level 2, Sev 1 & 2 monitoring/root
cause analysis)
Respond and/or resolve account-specific customer complaints (e.g. complaint process documentation, complaint case tracking, etc.)
Attend and participate in account-specific governance meetings, providing KPI/SLA/SLO reports, c-sat results etc. (e.g., monthly
& quarterly governance, QPRs etc.)
Provide on-call, after hours account support as needed
Provide Level 1 agent testing as needed
Desired Skills:
Must be a Graduate
Excellent Communication skills
Knowledge of MS Office
**Career Framework Role**
Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPTP
Job Description
Voice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.
**Essential Functions/Core Responsibilities**
Primary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviews
Provide account-specific KPI/SLA/SLO reporting and monitoring
Provide / process Account Knowledge / Process Updates
Account-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including
attending client QA calibration meetings)
Point of contact for Account Leadership for Help Desk inquiries
Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed
(e.g., top ten calls review, etc.)
Liaison for Level 2 Resolver Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews etc.)
Monitor baseline volumes and AHT
Account specific problem management (e.g., monitor rejected cases, cases not accepted by Level 2, Sev 1 & 2 monitoring/root
cause analysis)
Respond and/or resolve account-specific customer complaints (e.g. complaint process documentation, complaint case tracking, etc.)
Attend and participate in account-specific governance meetings, providing KPI/SLA/SLO reports, c-sat results etc. (e.g., monthly
& quarterly governance, QPRs etc.)
Provide on-call, after hours account support as needed
Provide Level 1 agent testing as needed
Desired Skills:
Must be a Graduate
Excellent Communication skills
Knowledge of MS Office
**Career Framework Role**
Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9