475 Delivery Analyst jobs in the Philippines

• Follows a defined plan outlining scheme requirement.
• Identifies if all required items (documents, contracts, and/or samples) are available as defined by the scheme

checklist.
- Supports sales and engineering with general GMA scheme-related inquiries.
- Communicates to internal/external clients regarding required information per checklist, project status and final project

deliverables.
- Under general supervision, supports customers in understanding regulatory requirements to access global markets
- Under general supervision, works with cross-functional divisions and teams to ensure projects remain on track
- Supports and participates in continuous improvement concepts and techniques.
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Performs other duties as directed.

• High School diploma or equivalent required
• Basic business knowledge. Good working knowledge of basic business software is required (Microsoft suite).
• Familiarity of the TIC business and/or the various schemes/regulations would be a plus but not required.
• Good communication skills. Ability to speak, read and write in English is required. Any other languages are a plus.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

*About Us *
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

*About Us *
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

*Role And Responsibilities *
The HR Transaction Delivery Analyst is responsible for managing and executing transactions in an efficient and timely manner and supporting the transactional operations within the GBS (Global Business Services) center. This role will be based out of the Manila, Philippines and will involve performing detailed analysis of transactional data, assisting in the processing of financial transactions, and contributing to the improvement of transactional processes such as accounts payable, accounts receivable, payroll, and other related services.

*Accountabilities *

• Assist in processing financial transactions, ensuring accuracy, timeliness, and compliance with company policies and regulations.
• Analyze transactional data to identify trends, discrepancies, and opportunities for process improvement.
• Identify process gaps and recommend enhancements for improved efficiency.
• Conduct quality checks and audits to verify data accuracy.
• Track transaction case volume and workload in coordination with the team lead.
• Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs).
• Collaborate with team members to resolve transactional issues and respond to stakeholder queries.
• Contribute to developing and implementing policies and procedures to standardize transactional processes.
• Participate in continuous improvement initiatives, suggesting enhancements to systems and workflows.
• Assist in preparing financial reports and documentation for audits.
• Maintain knowledge of relevant financial regulations, accounting standards, and best practices.
• Support the transition of transactional services to the shared services center, including data migration and system integration.
• Serve as a secondary contact for HR Business Partners (HRBBPs), Centers of Excellence (COEs), and escalations as needed.
• Ensure timely resolution of complaints to meet compliance requirements.
• Provide training and support to new team members and end-users of transactional systems.
• Collaborate with IT and other departments to optimize transactional systems in alignment with business needs.

Essential:
Qualifications and Experience

• A bachelor's degree in accounting, Finance, Business Administration, or a related field
• A minimum of 2 years of experience in a transactional services or financial analysis role
• Strong analytical and data analysis skills, with proficiency in Excel and other data analysis tools
• Experience with Workday and ServiceNow platforms and services
• Familiarity with financial processes and systems, including ERP and HRIS software
• Attention to detail and a commitment to accuracy and quality in transaction processing
• Good communication and interpersonal skills, with the ability to work effectively in a team environment
• Ability to manage multiple tasks and prioritize work in a fast-paced environment
• Knowledge of financial regulations and accounting standards relevant to transactional services

Preferred:

• Experience with process improvement methodologies and a willingness to drive change
• Ability to quickly learn new systems and adapt to changes in processes and technology

* Preferred:
*Technical and Functional Skills and Knowledge

• Proficiency with Microsoft Office Suite
• Experience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and Payroll
• Experience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management
• Proficiency in using data analysis tools and software, such as Microsoft Excel (advanced functions, pivot tables, VLOOKUP, etc.)
• Familiarity with Enterprise Resource Planning (ERP) systems that manage and automate core business processes
• Awareness of financial regulations and compliance requirements relevant to transaction processing

Languages
Manila Philippines: Fluency in English and proficiency in at least one additional language (Thai, Mandarin, or Spanish), both spoken and written, is required
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

The work:

·    Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.

·    Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.

·    Design, build and configure ServiceNow applications.

·    Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.

·    Apply innovative ideas to drive automation.

·    Drive the delivery of outputs according to agreed schedules and specifications.

·    Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.

·    Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.

·    Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.

·    Identify and solve issues and incidents within multiple components of the ServiceNow platform.

·    Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.

·    Raise issues and risks proactively, providing recommended solutions and mitigations.

·    Produce required deliverables and documentations according to defined standards.

Here's what you'll need: 

• Required skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
• Years of experience:  At least 4 years of experience on ServiceNow development/architecture
• Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

Nice to have:

• Any ServiceNow certification
• ITIL knowledge and/or certification
• A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team.
• A mindset to automate everything.

For Upskilling:

For those willing to be upskilled on the ServiceNow platform, experience in any of the following would be good foundational skills:

·    JavaScript or similar scripting languages, and the web as a development platform

·    Modern UI frameworks like Angular or React

·    Full stack development or developing automated solutions

·    DevOps implementations

·    Integrations and REST API automation

·    Agile development practices (e.g. SAFE, Scrum)

·    Automated testing using tools such as ServiceNow ATF, Selenium, etc.

·    Business analysis and design

·    Server/infrastructure administration

·    Security, Governance, Risk & Compliance -- with good aptitude on development and configuration skills

JOB DESCRIPTION

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies.

Job responsibilities

• Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Required qualifications, capabilities, and skills

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Preferred qualifications, capabilities, and skills

• Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
• Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
• Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
• Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

15 - 25%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

Role location: Hybrid (three days in-office, two days virtual)

What you will be doing:

• Validation and Analysis of issues reported by the end-user for user interfaced application of card management tool and financial transactions
• Coordination of issues to respective support for both application and infrastructure
• Prioritizing and resolving Level 1 issues and perform escalation to L2, L3 support and echo the same to stake holders
• Collaboration with internal and external groups for requirements necessary for the investigation of an incident
• File Service Request and Incidents through a ticketing tool and monitor delivery within SLA
• Prepare weekly and monthly deck for open and resolved Service Requests and Incidents
• Gather and monitor updates of serviced Incidents and Service Requests from the client through weekly meeting session
• Other related duties assigned as needed.

;

What you will have:

• Bachelor's degree in Computer Science, IT, and any related Technical courses.
• Candidate must have at least 2 years of relevant work experience as application support in Financial Services.
• Experience as L1 Support for incidents through email support.
• Proficiency in MS Office: Word, Excel, PowerPoint, and Outlook is a must.
• Experience in preparing and performing presentations.
• Fluent in English for both verbal and written communication
• Experience on any card management system and/ or retail banking is a plus.
• Experience in using ServiceNow is a plus

What we offer you :

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: HR Service Delivery Analyst

WORK SETUP: Hybrid

RESPONSIBILITIES:

• Managing mailbox and service now tickets

• Customer service via email and ticket Will be handling critical process for US payroll/payroll tax

• POC of Onshore team for all payroll and tax related requests

• Preparation of Monthly, Quarterly and Annual reporting

OTHERS:

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Mandaluyong Robinsons Cybergate Tower 1

Role: ServiceNow HR Service Delivery Analyst

Job Description:

Objective and Purpose of the Assignment

To provide technical administration and coordination support for the HR Service Delivery (HRSD) module in ServiceNow, ensuring effective configuration, maintenance, and governance of HRSD components. The consultant will also support business analysis activities to translate HR business needs into ServiceNow configurations, in close coordination with ITD and HR stakeholders.

Scope of Work

The Consultant will provide hands-on support in the day-to-day technical administration of the HRSD module, focusing on operational execution, issue resolution, and coordination across HR and IT department teams. This includes applying configuration standards, managing access controls, and ensuring smooth integration of HRSD components with broader ServiceNow functionalities. The role also involves facilitating collaboration between stakeholders, maintaining system integrity, and contributing to continuous improvement efforts within the HRSD environment.

Detailed Tasks and/or Expected Output

The ServiceNow Administrator for HRSD will be expected to do the following:

1. Identify HRSD changes on service catalogs, record producers, knowledge management and document management, and evaluate them as simple configuration or complex customizations, and must be able to identify the impact of complex customizations.
2. Perform user administration and access management within the HRSD portal, which includes maintenance of user and group visibility of specific contents within the portal, adding and removal of users and groups for HRSD (assignees, assigned groups, approvers, etc.)
3. Create and generate pertinent reports and dashboards for HRSD
4. Consult with the ITD ServiceNow team for any complex change in Service Catalogs, record producers, knowledge management and document management before executing any change.
5. Ensure that technical changes are by default executed using out-of-the-box features and functionalities in ServiceNow.
6. Maintain Service Catalogs for HRSD by performing simple changes on the existing record producers, adding simple catalog, and removing catalog items that are no longer needed or used.
7. Coordinate activities across the BPMSD and ITD teams and monitor delivery of technical deliverables
8. Report status of technical deliverables to BPMSD stakeholders.
9. Identify and escalate as necessary technical risks and issues.
10. Any other task that may be assigned relevant to the scope of work.

Minimum Qualification Requirements

EDUCATION

• Bachelor's degree in computer science, Business Management, Accounting, or a related field.

SERVICENOW EXPERIENCE

• Minimum of 5 years' experience implementing ServiceNow solutions and enhancements.

• Experience in HR Service Delivery (HRSD) is preferred

• Candidates with strong ServiceNow experience and proficiency in Flow Designer will be considered.

TECHNICAL SKILLS

• Solid working knowledge of ServiceNow configuration, including service catalog maintenance, record producers, knowledge management, employee journey, and user administration.

• Experience with Flow Designer and workflow automation.

• Familiarity ServiceNow's Employee Document Management is an advantage.

ACCESS MANAGEMENT

• Experience in ServiceNow user administration and role-based access control.

CERTIFICATION

• ServiceNow Certified System Administrator or equivalent certification is preferred.

COORDINATION AND ANALYSIS

• Experience coordinating technical deliverables and supporting business analysis activities.

• Ability to translate business requirements into platform configurations.

PROCESS AND METHODOLOGY

• Experience with both Waterfall and Agile software development methodologies (Scrum or Kanban preferred).

COMMUNICATION AND STAKEHOLDER ENGAGEMENT

• Strong oral and written communication skills in English.

• Ability to convey technical and non-technical information to diverse stakeholders.

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

Role location: Hybrid (three days in-office, two days virtual)

What you will be doing:

• Validation and Analysis of issues reported by the end-user for user interfaced application of card management tool and financial transactions
• Coordination of issues to respective support for both application and infrastructure
• Prioritizing and resolving Level 1 issues and perform escalation to L2, L3 support and echo the same to stake holders
• Collaboration with internal and external groups for requirements necessary for the investigation of an incident
• File Service Request and Incidents through a ticketing tool and monitor delivery within SLA
• Prepare weekly and monthly deck for open and resolved Service Requests and Incidents
• Gather and monitor updates of serviced Incidents and Service Requests from the client through weekly meeting session
• Other related duties assigned as needed.

What you will bring :

• Bachelor's degree in Computer Science, IT, and any related Technical courses.
• Candidate must have at least 2 years of relevant work experience as application support in Financial Services.
• Experience as L1 Support for incidents through email support.
• Proficiency in MS Office: Word, Excel, PowerPoint, and Outlook is a must.
• Experience in preparing and performing presentations.
• Fluent in English for both verbal and written communication
• Experience on any card management system and/ or retail banking is a plus.
• Experience in using ServiceNow is a plus

What we offer you :

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits