1,007 Defect Management jobs in the Philippines

Job Id

Bonifacio Global City, Metro Manila, Philippines

Job Type

Full-time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

• Supervise direct reports assigned in Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolves escalated customer complaints or queries within the turn-around time agreed.
• Monthly review of Key Performance Indicators (KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvements. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plan and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommends appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization's objectives.
• Provide operational visibility to management and key stakeholder thru periodic operational performance review.
• Collaborate with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Who you are:

• With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation
• Has strong working background and experience with SAP and other ERPs like Oracle, Ariba, etc.
• Experience working within a Shared Services environment is preferred.
• With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Has experience working on process improvements and quality management
• Dedicated and results oriented.

Years of Experience:

Minimum 5 years experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Education:

Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.

Language: Fluent in English and can communicate well both in oral as well as in written form.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

Applicant Profile

Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you've will completed, and any in the future, you can create a new profile to check in on your status.

WHAT WE OFFER

Money makes the world go round. But at our company there's more than just financial rewards. We offer a range of attractive benefits to help you work your magic.

Saving & Finacial

Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.

We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.

Health & Wellness

We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.

We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.

Voluntary Benefits

Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.

We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans.

Work/Life Support

We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more.

OUR RECRUITING PROCESS

Depending on the position (level, functional area, country) the process can vary slightly.

You apply

Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity.

We screen

We review your application and if we determine that you are a good fit we will move you to the selection process.

We assess

You are interviewed by phone, via video and/or face to face.

Mutual agreement

Ideally you are the perfect match for us We hope you consider us as your new employer.

Work your magic

To guarantee you a smooth start our onboarding preparation begins.

Haven't found the right job yet?

Join our Talent Community to stay connected and explore future opportunities.

Job Id

Bonifacio Global City, Metro Manila, Philippines

Job Type

Full-time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

• Supervise direct reports assigned to Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolve escalated customer/vendor complaints or queries within the turn-around time agreed thru email and internal ticketing system.
• Monthly review of Critical and Key Performance Indicators (CPI/KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvement. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plans and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommend appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization's objectives.
• Provide operational visibility to management and key stakeholders through periodic operational performance reviews.
• Collaborate with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction for completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Who you are:

Education:

• Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.

Experience:

• With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation
• Experience working within a Shared Services environment is preferred.
• With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Has experience working on process improvements and quality management
• Dedicated and results oriented.
• Minimum 5 years' experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Understanding of accounting principles and practices.
• Experience with accounting software or ERP systems (e.g., SAP, Oracle)
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

Applicant Profile

Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you've will completed, and any in the future, you can create a new profile to check in on your status.

WHAT WE OFFER

Money makes the world go round. But at our company there's more than just financial rewards. We offer a range of attractive benefits to help you work your magic.

Saving & Finacial

Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.

We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.

Health & Wellness

We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.

We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.

Voluntary Benefits

Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.

We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans.

Work/Life Support

We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more.

OUR RECRUITING PROCESS

Depending on the position (level, functional area, country) the process can vary slightly.

You apply

Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity.

We screen

We review your application and if we determine that you are a good fit we will move you to the selection process.

We assess

You are interviewed by phone, via video and/or face to face.

Mutual agreement

Ideally you are the perfect match for us We hope you consider us as your new employer.

Work your magic

To guarantee you a smooth start our onboarding preparation begins.

Haven't found the right job yet?

Join our Talent Community to stay connected and explore future opportunities.

Job Qualifications:

• Must be a graduate of Bachelor of Science in Industrial Engineering.
• Computer Literate.
• Knowledgeable on 7 QC core tools is an advantage.

Job Responsibilities:

• Conduct analysis together with concerned SVs and other personnel to determine the root cause of the problem, recommends and verifies implementation and effectiveness of countermeasure.
• Review adequacy and compliance to Procedure.
• Conducts internal & supplier audits.
• Prepares PPAP documents.
• Participate in quality optimization.

ensures a project's products or services meet specific quality standards by overseeing processes, managing documentation, conducting inspections, and resolving issues to prevent defects and guarantee client satisfaction

The Quality Assurance Intern will support the QA team in ensuring that mobile and web-based applications meet established standards of quality, including accessibility, usability, user experience, design, and performance. The intern will work closely with teams of quality assurance specialists, developers, designers, and project managers in an agile work environment.

Responsibilities and Duties

● Manual Testing

• Execute pre-defined test cases across various functionalities and features on web/mobile apps
• Check UI, responsiveness, and behavior based on both website standards and the client's requirements
• Perform regression testing to ensure new changes haven't introduced defects into existing functionalities

● Bug Reporting

• Report bugs with clear steps to reproduce and descriptions, including screenshots or recordings
• Document and track software defects (bugs) in a clear, concise, and reproducible manner using bug tracking tools
• Conduct retesting of fixed bugs to verify their resolution

● Documentation

• Record test results in Google Sheets
• Assist in creating, updating, and maintaining test cases, test plans, and other QA documentation.

● Collaboration and Communication

• Actively participate in team meetings like daily stand-ups and client meetings to report progress, discuss issues, and understand new requirements
• Coordinate with developers, project managers, and other QA team members regarding bug details, test coverage, and project status

● Understanding Requirements

• Review and understand functional specifications, user stories, and design documents to grasp the intended behavior of the software
• Identify potential ambiguities or gaps in requirements that could lead to testing challenges

Qualifications

• Familiar with Software Development Cycle and QA Process
• Familiar with web and mobile apps
• Basic knowledge of Excel/Google Sheets for test documentation
• Strong analytical, problem-solving, and critical thinking skills
• Excellent attention to detail
• Good verbal and written communication skills
• Willingness to learn and adapt to new challenges
• Familiarity with using AI and automated testing is a plus

• Bachelor's degree in Food Technology or any science related course
• With various training/ seminars attended related to Quality Management and Food safety Management System (e.g. GMP, HACCP, Basic Food Safety, Servsafe)
• Very adept in GMP and Food processing practices
• Willing to train and supervise; can multi-task and adjust to manufacturing facility work environment
• Flexible on work hours and willing to do store visits
• Willingness to travel to Pampanga, Batangas, and other locations.
• Must be willing to work in Caniogan, Pasig

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Quality Assurance: 1 year (Preferred)

Qualifications

• Prefer HS graduate
• Willing on shifting and overtime if needed
• Preferably with experience as QA
• Can start ASAP
• Can lift materials if needed

Job Type: Full-time

Pay: Php540.00 per day

Benefits:

• Health insurance

Work Location: In person

Qualifications:

• At least
  2nd year completed in college
  or a College Graduate
• Minimum of
  2+ years of experience as a QA Analyst
  in a BPO setup (retail domain preferred, but open to any domain)
• Excellent communication and analytical skills

Key Responsibilities:

• Evaluate and assess customer interactions to ensure compliance with quality standards
• Provide feedback and coaching to agents for continuous improvement
• Identify process gaps and recommend solutions to enhance customer experience
• Collaborate with operations and training teams to drive performance improvements

Perks and Benefits:

• 20% Night differential and performance bonuses
• Competitive salary and performance incentives
• Paid training and continuous development opportunities
• Career growth opportunities
• Supportive team culture
• Full Access to Workplace Amenities

Key Responsibilities:

Quality Inspection & Testing

• Performs inspection of all incoming raw materials and packaging materials, conduct in-line inspection from ingredients preparation to finished products
• Conduct laboratory tests and measurements on raw materials, semi-finished, and finished products.
• Verify that all production processes comply with quality specifications.

Process Monitoring

• Monitor production lines to ensure adherence to quality standards.
• Identify and report deviations, defects, or non-conformities to the QA/QC Supervisor immediately.
• Participate in root cause analysis and recommend corrective/preventive actions.

Documentation & Reporting

• Maintain accurate and complete quality inspection records and test results.
• Prepare quality control reports and submit findings to supervisors and relevant departments.
• Ensure traceability of inspected and tested products.

Compliance & Standards

• Follow company quality policies, standard operating procedures (SOPs), and safety regulations.
• Ensure compliance with applicable industry standards (HALAL, GMP, HACCP, etc.) when relevant.

Continuous Improvement

• Suggest improvements to enhance quality, efficiency, and cost-effectiveness in production.
• Participate in training programs to stay updated on quality control techniques and manufacturing best practices.

Job Requirements:

• Bachelor's degree or diploma in Food Technology, Microbiology, or related field (e.g. Chemical Engineering, Chemistry, Biology, Biochemistry, Nutrition and Dietetic)
• Previous experience or trainings in a QA/QC role within the food or related industry is an advantage
• Basic understanding of food safety systems and quality standards (HACCP, GMP, ISO)- an advantage
• Detail-oriented with the ability to follow procedures accurately

Job Type: Full-time

Pay: From Php15,000.00 per month

Benefits:

• Additional leave
• Health insurance
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Work Location: In person