178 Debt Collection jobs in the Philippines

ParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you'll fit right in with us.

The role

We are seeking an enthusiastic, highly motivated
Senior Debt Collector
experienced in collecting
consumer and small‑business (SMB)
debts. You'll contact customers regarding outstanding balances related to parcel deliveries—an emotive context that demands empathy, persuasion, and calm under pressure. You'll negotiate full payment or sustainable payment plans, perform lawful skip‑tracing when contact data is invalid, and prepare/review pre‑legal documentation for court action when required.

Mission:
Recover cash quickly and fairly while preserving brand reputation and customer relationships.

Key Responsibilities
Portfolio ownership:
Manage a rolling book of consumer & SMB accounts; prioritise by age, balance, risk, and dispute status.

Contact & negotiation:
Reach debtors via phone, SMS, email, and letters; use consultative negotiation to agree payment in full or a compliant instalment plan.

Emotive case handling:
Defuse irate customers linked to delivery issues (loss, delay, damage); separate service complaints from debt obligations; escalate legitimate service failures for remediation/credits.

Skip‑tracing:
Lawfully locate debtors when numbers/addresses are invalid (open‑source checks, directories, credit‑referencing data available to the company); verify identity before discussing account details.

Dispute resolution:
Log, triage, and resolve disputes; gather evidence (proof of delivery, timestamps, photo confirmation, carrier notes) to close disputes and proceed to collection.

Pre‑legal workflow:
Draft/review pre‑action notices, statements of account, call notes, and evidence bundles; liaise with internal legal/admin and external counsel; track deadlines.

Compliance & conduct:
Follow applicable debt collection, consumer protection, anti‑harassment, and data‑privacy rules for the operating country; adhere to call‑attempt/time‑of‑day limits and disclosure scripts.

Reporting & hygiene:
Keep CRM/collections system up to date; log every attempt/contact/outcome; forecast cash; flag systemic reasons for non‑payment.

Continuous improvement:
A/B test scripts, contact cadences, and settlement offers; feed insights to Finance, Ops, and Customer Service.

Required Experience
4–7+ years
in consumer and/or SMB collections, ideally within eCommerce, logistics, delivery, or utilities/telecoms/fin‑services.

Demonstrated success meeting
cash collected
,
PTP→kept
(promise‑to‑pay kept), and
days‑to‑collect
targets.

Skilled in
high‑volume outbound
calling with excellent written follow‑ups (SMS/email/letters).

Hands‑on with a collections CRM, dialer/VoIP, payment gateways, and basic spreadsheets.

Comfortable preparing pre‑legal packs and collaborating with legal administrators/counsel.

Nice to have:
Experience across multiple jurisdictions; multilingual; prior chargeback/dispute handling; knowledge of courier/carrier operations.

Skills And Competencies

• At least one years of experience collecting consumer debt
• At least 5 years experience collecting business debt
• Persuasive negotiator with tact and resilience; balances firmness with empathy
• De‑escalation mastery: active listening, labeling emotions, reframing, and solutioning
• Process‑driven: disciplined follow‑up, meticulous notes, and evidence capture
• Data‑literate: reads dunning reports, cohorts, and contact‑strategy results; iterates
• Integrity & compliance first mindset; protects customer data and brand

The detail

• 8:30am to 5pm Mon-Fri (GMT)
• 15 days holiday per year
• You work as a contractor and are responsible for your own tax
• You need a min 20 MB broadband line, and your own PC/Laptop and headset

ParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you'll fit right in with us.

The role

We are seeking an enthusiastic, highly motivated Senior Debt Collector experienced in collecting consumer and small‑business (SMB) debts. You'll contact customers regarding outstanding balances related to parcel deliveries—an emotive context that demands empathy, persuasion, and calm under pressure. You'll negotiate full payment or sustainable payment plans, perform lawful skip‑tracing when contact data is invalid, and prepare/review pre‑legal documentation for court action when required.

Mission: Recover cash quickly and fairly while preserving brand reputation and customer relationships.

Key Responsibilities

Portfolio ownership: Manage a rolling book of consumer & SMB accounts; prioritise by age, balance, risk, and dispute status.

Contact & negotiation: Reach debtors via phone, SMS, email, and letters; use consultative negotiation to agree payment in full or a compliant instalment plan.

Emotive case handling: Defuse irate customers linked to delivery issues (loss, delay, damage); separate service complaints from debt obligations; escalate legitimate service failures for remediation/credits.

Skip‑tracing: Lawfully locate debtors when numbers/addresses are invalid (open‑source checks, directories, credit‑referencing data available to the company); verify identity before discussing account details.

Dispute resolution: Log, triage, and resolve disputes; gather evidence (proof of delivery, timestamps, photo confirmation, carrier notes) to close disputes and proceed to collection.

Pre‑legal workflow: Draft/review pre‑action notices, statements of account, call notes, and evidence bundles; liaise with internal legal/admin and external counsel; track deadlines.

Compliance & conduct: Follow applicable debt collection, consumer protection, anti‑harassment, and data‑privacy rules for the operating country; adhere to call‑attempt/time‑of‑day limits and disclosure scripts.

Reporting & hygiene: Keep CRM/collections system up to date; log every attempt/contact/outcome; forecast cash; flag systemic reasons for non‑payment.

Continuous improvement: A/B test scripts, contact cadences, and settlement offers; feed insights to Finance, Ops, and Customer Service.

Required Experience

4–7+ years in consumer and/or SMB collections, ideally within eCommerce, logistics, delivery, or utilities/telecoms/fin‑services.

Demonstrated success meeting cash collected, PTP kept (promise‑to‑pay kept), and days‑to‑collect targets.

Skilled in high‑volume outbound calling with excellent written follow‑ups (SMS/email/letters).

Hands‑on with a collections CRM, dialer/VoIP, payment gateways, and basic spreadsheets.

Comfortable preparing pre‑legal packs and collaborating with legal administrators/counsel.

Nice to have: Experience across multiple jurisdictions; multilingual; prior chargeback/dispute handling; knowledge of courier/carrier operations.

• At least one years of experience collecting consumer debt
• At least 5 years experience collecting business debt
• Persuasive negotiator with tact and resilience; balances firmness with empathy.
• De‑escalation mastery: active listening, labeling emotions, reframing, and solutioning.
• Process‑driven: disciplined follow‑up, meticulous notes, and evidence capture.
• Data‑literate: reads dunning reports, cohorts, and contact‑strategy results; iterates.
• Integrity & compliance first mindset; protects customer data and brand.

• 8:30am to 5pm Mon-Fri (GMT).
• 15 days holiday per year.
• You work as a contractor and are responsible for your own tax.
• You need a min 20 MB broadband line, and your own PC/Laptop and headset.

PERMANENT WORK FROM HOME

URGENT

WE ARE LOOKING FOR DEBT COLLECTION SPECIALIST

QUALIFICATIONS

Education:

• High school diploma or equivalent (required).
• Bachelor's degree in finance, accounting, business administration, or a related field (preferred, but not always mandatory).

Experience:

• Proven experience in debt collection or customer service (typically 1-3 years).
• Familiarity with billing, account reconciliation, or credit management is a plus.

Skills:

• Communication Skills: Strong verbal and written communication abilities to effectively negotiate with clients.
• Active listening to understand customer concerns and address them appropriately.
• Negotiation Skills:
• Ability to persuade and influence debtors to settle outstanding balances.
• Analytical Skills:
• Proficiency in analyzing account histories and creating repayment plans.
• Attention to Detail:
• Accuracy in documenting interactions and updating payment records.
• Technical Skills:
• Proficiency in using debt collection software, CRM systems, and basic accounting tools.
• Familiarity with Microsoft Office Suite (Word, Excel).

Knowledge:

• Understanding of debt collection laws and regulations
• Familiarity with financial documentation and payment processing methods.

Personal Attributes:

• Strong problem-solving skills and resilience under pressure.
• Professionalism and empathy when dealing with sensitive financial matters.
• Self-motivated with the ability to meet deadlines and collection targets.

Job Type: Full-time

Work Location: Remote

Bizwide Collection Services Co. located in Ortigas Center, Pasig City is urgently looking for a Debt Collection Specialist.

• entry level position

• knows how to drive motorcycle, with own motorcycle and driver's license

• with collection experience

• willing to do field works

• knowledgeable in computer and paper works

• trust-worthy, hard working and goal-oriented

Email your resume to

Position Type: Full Time

Location: Philippines (Remote)

Schedule: Mon-Fri, 9am-5pm Melbourne time (including 1hr break)

About the Company

Our client, established in 2006 and based in Australia, is a dynamic security company with a fresh approach, specialising in tailor-made security solutions designed to meet each client's unique needs.

About the Role

As a Debt Collection Officer, you will play a key role in strengthening our client's cash flow management by ensuring timely payments and supporting invoicing operations. This position is critical to maintaining healthy client relationships while addressing outstanding invoices and billing inquiries. You will work closely with leadership and serve as the primary bridge between the company and its clients on all collection-related matters.

Responsibilities

• Proactively manage accounts receivable by contacting clients via email and phone regarding overdue invoices.
• Maintain professional yet firm communication to secure timely payments while preserving positive client relationships.
• Record and track all collection activities, including outcomes of calls/emails, promises to pay, and client feedback.
• Provide weekly status reports on debt collection progress (e.g., contacted clients, pending payments, disputes).
• Support invoicing processes in Xero, including generating and sending invoices (1–2 days per week).
• Serve as a point of contact for clients, addressing payment-related questions, concerns, or document requests.
• Collaborate with internal stakeholders to escalate issues or resolve disputes when necessary.
• Assist in maintaining accurate records in Excel for reporting purposes.

Competencies and Qualifications

Must-have

• 1–2 years of experience in debt collection, accounts receivable, or a related role.
• Strong verbal and written English communication skills with the ability to be professional, clear, and firm.
• Proven ability to handle challenging conversations with tact and confidence.
• Experience assisting clients with payment processing and resolving billing-related issues.
• Basic Excel skills for reporting and tracking.

Nice-to-have

• Experience with Xero or other accounting software.
• Prior experience working with international clients (e.g., Australian or other English-speaking markets).
• Background in invoicing or accounts receivable management.

What We Offer

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Lead (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs

Application Process

We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

Job Type: Full-time

Application Question(s):

• Are you proficient in MS Excel?
• Are you comfortable to use your own laptop or desktop computer for this job?
• What is your expected monthly salary for this position?

Experience:

• Debt Collection/Accounts Receivable or any related work: 2 years (Required)

Work Location: Remote

OFFICE LOCATION: Fort Bonifacio Taguig

SUPERVISORY

• Overseeing the Collection Department
• Training, monitoring, and managing the Collection Specialists and their assigned accounts and performance
• Managing, monitoring, and reporting KPIs, collection reports, and collection issues, and making recommendations
• Monitor and approval of collections specialist DTRs
• Other collection works as needed to meet the expected business targets

COLLECTION SPECIALIST

• Reviewing open accounts for collection efforts
• Making outbound collection calls in a professional manner while keeping and improving client relations
• Resolves client payment concerns and rescues accounts receivable delinquency, applying good customer service in a timely manner
• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency and discuss them with Collection Team
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person

Reviewing open accounts for collection efforts

Making outbound collection calls in a professional manner while keeping and improving client relations

Resolves client payment concerns and rescues accounts receivable delinquency, applying good customer service in a timely manner

Collect customer payments in accordance with payment due dates

Identify issues attributing to account delinquency and discuss them with Collection Team

Review and monitor assigned accounts and all applicable collection reports

Provide timely follow-up on payment arrangements

SUPERVISORY

• Overseeing the Collection Department
• Training, monitoring, and managing the Collection Specialists and their assigned accounts and performance
• Managing, monitoring, and reporting KPIs, collection reports, and collection issues, and making recommendations
• Monitor and approval of collections specialist DTRs
• Other collection works as needed to meet the expected business targets

COLLECTION SPECIALIST

• Reviewing open accounts for collection efforts
• Making outbound collection calls in a professional manner while keeping and improving client relations
• Resolves client payment concerns and rescues accounts receivable delinquency, applying good customer service in a timely manner
• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency and discuss them with Collection Team
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements

Company Description

Beyond Borders Solutions Provider Inc. (BBSPI) is a leading outsourcing firm offering cost-effective and innovative business solutions. Based on market demands, our services include credit investigation, collection management, outbound/inbound marketing, and documentation/disposal of real estate and chattel. BBSPi is committed to supporting business operations and enhancing client deliverables while maintaining the integrity of our client's businesses.

Role Description

This is a full-time, on-site role for a Collections Specialist located in Quezon City. The Collections Specialist will handle debt collection, communicate with clients regarding outstanding balances, manage cash collections, and ensure accurate record-keeping. This role involves negotiating payment schemes and providing exceptional customer service. Daily tasks include inbound and outbound tele-collection and assisting in the legal aspects of collections when necessary.

Qualifications

• Debt Collection and Cash Collection skills
• Strong Communication and Customer Service skills
• Basic understanding of Finance principles
• Excellent organizational and record-keeping abilities
• Ability to work independently and as part of a team
• Experience with collection management tools is a plus
• Familiarity with legal aspects of collections is advantageous
• Bachelor's degree in Business, Finance, or a related field is preferred