279 Data Center Operations jobs in the Philippines

The Data Center Operations Officer handles day-to-day processing of production jobs in Data Center Operations to generate the required reports/outputs.

Computer Operations Management

Responsible for the service delivery of Computer Operations batch and reports as per Service Level Agreement

Ensure the completeness of requirement prior to execution of regular computer programs and establish priorities for new or special job requests to ensure efficiency and timely completion of production processing

Accomplish and document daily production run guides, operations requests

Send batch and specific reports either to users as instructed or listed

Prepare/document abnormal incidents that occurred during his/her shift

Perform proper turnover of production jobs for the smooth transition from one shift to the other

Monitor systems utilization and availability and escalate any problems or concerns to the Systems Administrator or the Division/Unit Head

Prepare daily status reports

Prepare reports

Update Run Guide

Print statements of accounts (SOAs) per request

Media Management

Handle off-siting of tapes to secondary site

Handle retrieval of tapes from secondary site going to primary site

User Support

Perform first level problem analysis and resolution

Ensure timely delivery of all production reports to users

Coordinate with various user's requirements such as parallel runs, system resources, back-up resources, and production problems and issues.

Compliance and Risk Management

Adhere and ensure compliance to the Bank's information Security Policy and other operational procedures

Participate in any periodic contingency/disaster recovery testing

Adhere to standards, policies and procedures defined in the ITG Desk Manual

Report risk concerns to proper authorities

Ensure all aspects of ITG are compliant and audit ready at all times

QUALIFICATIONS

Bachelor's degree in any IT-related course

With at least 2 years of relevant experience, at least 1 year experience from a bank

Proficient in MS Office applications

Keen on details

Good communication skills

Amenable to a 24/7 shifting schedule

Job Type: Full-time

Work Location: In person

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute to providing solutions to work related problems.

- Monitor and analyze system performance to identify areas for improvement.

- Collaborate with cross-functional teams to ensure alignment on operational goals.

- Document processes and procedures to enhance knowledge sharing within the team.

- Assist in the development and implementation of operational best practices.

- Provide training and support to junior team members as needed.

Professional & Technical Skills:

- Required Skill: Expert proficiency in Data Center Networking Technologies Operations.

- Additional Good to Have Skills: Experience with Network Engineering.

- Strong understanding of network protocols and architectures.

- Experience in troubleshooting network issues and optimizing performance.

- Familiarity with network monitoring tools and techniques.

- Ability to work with various networking hardware and software solutions.

Additional Information:

- The candidate should have minimum 2 years of experience in Data Center Networking Technologies Operations.

- This position is based at our Manila office.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

The Data Center Site Operations Manager is tasked with managing the day-to-day operations of a specific data center site, ensuring optimal performance, reliability, and efficiency. The role demands a highly detail-oriented and experienced professional with extensive knowledge in data center operations. Reporting directly to the Head of Regional Operations, this position plays a vital role in maintaining operational excellence and delivering top-tier services to clients.

The role is characterized by leadership in team management, facility oversight, client support, and strict adherence to compliance and risk management standards. The primary objectives are to ensure continuous site performance, foster a high-performing operations team, and uphold the highest standards of client satisfaction and service delivery. DUTIES AND RESPONSIBILITIES: Site Operations Management Oversee the daily operations of the data center site.

Ensure optimal performance, reliability, and uptime. Achieve the highest standards of service delivery and client satisfaction. Team Leadership and Management Lead and manage the site operations team.

Foster a culture of collaboration, innovation, and excellence. Maintain a high-performing and motivated team capable of delivering exceptional results. Facility Management Maintain the data center facility to the highest standards.

Ensure the facility's power, cooling, and security systems operate effectively. Provide a safe and secure environment, minimizing downtime and disruptions. Client Support and Fulfillment Manage client fulfillment processes at the site level.

Ensure timely and accurate delivery of services to clients. Build strong client relationships and promptly address any issues or concerns. Compliance and Risk Management Ensure all site operations comply with relevant regulations, standards, and policies.

Implement risk management strategies to mitigate potential operational risks. Maintain operational integrity and reduce the likelihood of non-compliance and associated risks. Technology and Innovation Oversee the implementation and maintenance of technologies supporting site operations.

Drive innovation and enhance operational efficiency through the adoption of new technologies. Stay competitive and incorporate best practices into site operations. Technical Skills: A strong understanding of data center infrastructure, including power, cooling, and security systems.

Leadership: Proven ability to lead and manage a high-performing site operations team. Leadership and Team Management: Ability to lead and inspire a high-performing site operations team, fostering collaboration and driving high standards of performance. Operational Expertise: Deep understanding of data center operations principles, best practices, and the ability to manage the facility's infrastructure effectively.

Client Focus: Strong focus on fulfilling client requirements and ensuring high levels of client satisfaction. Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and addressing operational issues. Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and engage stakeholders.

Stakeholder Management: Strong relationship-building skills and the ability to manage and align stakeholder expectations. Integrity and Ethical Standards: High level of integrity and commitment to ethical business practices. Adaptability: Ability to thrive in a dynamic and rapidly changing environment, adapting to new challenges and changes in technology.

Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here Make

Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose

In everything we do, we treat people right to create a Globe of Good. Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Data Center Site Operations Manager is tasked with managing the day-to-day operations of a specific data center site, ensuring optimal performance, reliability, and efficiency.

The role demands a highly detail-oriented and experienced professional with extensive knowledge in data center operations. Reporting directly to the Head of Regional Operations, this position plays a vital role in maintaining operational excellence and delivering top-tier services to clients.

The role is characterized by leadership in team management, facility oversight, client support, and strict adherence to compliance and risk management standards. The primary objectives are to ensure continuous site performance, foster a high-performing operations team, and uphold the highest standards of client satisfaction and service delivery.

DUTIES AND RESPONSIBILITIES:

Site Operations Management

Oversee the daily operations of the data center site. Ensure optimal performance, reliability, and uptime. Achieve the highest standards of service delivery and client satisfaction.

Team Leadership and Management

Lead and manage the site operations team. Foster a culture of collaboration, innovation, and excellence. Maintain a high-performing and motivated team capable of delivering exceptional results.

Facility Management

Maintain the data center facility to the highest standards. Ensure the facility's power, cooling, and security systems operate effectively. Provide a safe and secure environment, minimizing downtime and disruptions.

Client Support and Fulfillment

Manage client fulfillment processes at the site level. Ensure timely and accurate delivery of services to clients. Build strong client relationships and promptly address any issues or concerns.

Compliance and Risk Management

Ensure all site operations comply with relevant regulations, standards, and policies. Implement risk management strategies to mitigate potential operational risks. Maintain operational integrity and reduce the likelihood of non-compliance and associated risks.

Technology and Innovation

Oversee the implementation and maintenance of technologies supporting site operations. Drive innovation and enhance operational efficiency through the adoption of new technologies. Stay competitive and incorporate best practices into site operations.

Technical Skills: A strong understanding of data center infrastructure, including power, cooling, and security systems.

Leadership: Proven ability to lead and manage a high-performing site operations team.

Leadership and Team Management: Ability to lead and inspire a high-performing site operations team, fostering collaboration and driving high standards of performance.

Operational Expertise: Deep understanding of data center operations principles, best practices, and the ability to manage the facility's infrastructure effectively.

Client Focus: Strong focus on fulfilling client requirements and ensuring high levels of client satisfaction.

Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and addressing operational issues.

Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and engage stakeholders.

Stakeholder Management: Strong relationship-building skills and the ability to manage and align stakeholder expectations.

Integrity and Ethical Standards: High level of integrity and commitment to ethical business practices.

Adaptability: Ability to thrive in a dynamic and rapidly changing environment, adapting to new challenges and changes in technology.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
Manages and services large-scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client's requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data centre.
• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best-in-class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policies and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or projects as assigned by the management.

Qualifications

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of Network Critical Infrastructure
• Good knowledge in M&E and building facilities-related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network structure cabling, Security, etc.
• Meticulous team player with the ability to work under pressure in a fast-paced environment

Other Preferred Skills

• Possess relevant facilities management and/or data centre-related certifications, such as ITIL, PMP, Uptime Institute and TIA-942
• Familiar with certifications standards, such as ISO 2000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942
• Good contractor management and collaboration skills to work with cross-functional teams
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
Manages and services large-scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client's requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

STT GDC Philippines is a joint venture between Globe, Ayala and STT GDC.
ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered in Singapore. With a global platform of data centres in the world's major business markets of over 170 facilities across Singapore, the UK, India, China, Thailand, South Korea, Indonesia, Japan and the Philippines, STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers' current and future colocation needs.

Responsibilities

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, respond & perform remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best in class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the management.

Academic Qualifications

• Certificate or Diploma in IT/Computing/Electrical/Mechanical Engineering or related field

Professional Qualifications & Training

• Technical Training Certifications , Network Certifications or equivalent

*Professional Background *

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Good knowledge in M&E and building facilities related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network
• structure cabling, Security, etc.
• Meticulous team player with the ability to work under pressure in a fast-paced environment

*Language Proficiencies *

• English - spoken and written

Other Preferred Skill Sets

• Possess relevant facilities management and/or data center related certifications, such as ITIL, PMP, Uptime Institute and TIA-942
• Familiar with certifications standards, such as ISO 2000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942
• Good contractor management and collaboration skills to works with cross functional teams
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
Manages and services large-scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client's requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data centre.
• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best-in-class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policies and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or projects as assigned by the management.

Qualifications

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of Network Critical Infrastructure
• Good knowledge in M&E and building facilities-related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network structure cabling, Security, etc.
• Meticulous team player with the ability to work under pressure in a fast-paced environment

Other Preferred Skills

• Possess relevant facilities management and/or data centre-related certifications, such as ITIL, PMP, Uptime Institute and TIA-942
• Familiar with certifications standards, such as ISO 2000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942
• Good contractor management and collaboration skills to work with cross-functional teams
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

RELOCATION ASSISTANCE
We provide one-time relocation assistance to support your smooth transition to an area near the work location. This is subject to approval and company guidelines and provisions.
___
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Key Responsibilities:

• Installing and configuring computer hardware, software, systems, network, printers, and scanners.
• Setting up all accounts for the new hire.
• Repairing and replacing equipment as necessary.
• Testing new technology
• Providing technical support across the company.
• Responding in a timely manner to service issues and request.

Job Qualifications:

• 2yrs of experience as IT Technical Support
• Good problem-solving and analytical skills. Strong communication and teamwork abilities.
• Willingness to go onsite and on shifting schedule
• Confident and able to work independently with little supervision
• Highly motivated, enthusiastic and willing to continuously learn and improve
• Flexible and adaptable, able to juggle and prioritize multiple tasks efficiently
• Familiarity with Warehouse Operations is a plus factor

Job Description

• Installing and configuring computer hardware, software, systems, network, printers, and scanners.
• Setting up all accounts for the new hire.
• Repairing and replacing equipment as necessary.
• Testing new technology
• Providing technical support across the company.
• Responding in a timely manner to service issues and request.

Job Qualifications:

• 2yrs of experience as IT Technical Support
• Good problem-solving and analytical skills. Strong communication and teamwork abilities.
• Willingness to go onsite and on shifting schedule
• Confident and able to work independently with little supervision
• Highly motivated, enthusiastic and willing to continuously learn and improve
• Flexible and adaptable, able to juggle and prioritize multiple tasks efficiently
• Familiarity with Warehouse Operations is a plus factor

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Health insurance
• Promotion to permanent employee

Work Location: In person