431 Cx Manager jobs in the Philippines

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

How will you make an impact?

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services.
• Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8837

Reporting into: Manager, Customer Success

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?
The Partner Success Manager (PSM) at NICE is a strategic role focused on fostering long-term, impactful relationships with key Resell partners. This position blends account management, project oversight, and technical expertise to ensure partners derive maximum value from NICE's solutions.

How will you make an impact?
Partner Management

• Serve as the primary point of contact for assigned partners, acting as their advocate within NICE. Develop and maintain strong relationships across all organizational levels, from front-line managers to executive leadership.
• Have a clear understanding of the assigned partners' business/support model and ensure alignment is done to ensure success is seen by all parties
• Ensure fulfillment of contract deliverables, SLA management, ongoing partner education and product enhancement, driving CSAT with the partners and their end-user customers.
• Work with NICE CX Sales Support Team to play a role in smooth customer implementations by providing SI Partners assistance as directed and provide appropriate feedback to the greater sales team post turn up.
• Hold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, understand their business model, ensure that NICE CX's solutions meet their partners' needs, assess training needs, share best practices, increase their success, review project status, review and drive resolution of open issues, etc.)
• Monitor billing practices, conduct audits, issue credits or adjustments as necessary, review invoices and ensure alignment with partner agreements
• Be an expert at turning failing or struggling partners accounts into successful accounts, and helping others in the team do the same

Communication
:

• Communicate and work with partners in a manner that builds confidence, de-escalates situations, and assures partners that their issues and concerns are being properly represented
• Keep partners informed about product updates, release notes, and other relevant information. Conduct regular service and technology reviews to assess performance and identify areas for improvement.
• Keep partners up to date with information pertaining to their business, where applicable (Release Dates, CRs, KIs, etc.)
• Develop and present compelling customized presentations to assigned partners that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
• Lead meetings and other discussions with partners and their customers to convey ownership, organization, progress, and direction. Act as a communication bridge between partners and internal teams to provide updates during significant events. This may involve partners beyond the assigned ones.
• Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA/OLA), and are logged

Program & Project Management:

• Ensure the successful implementation and delivery of partner projects.
• Oversee end-to-end implementation and service delivery across multiple concurrent partner projects by communicating to internal teams project status updates for tracking purposes
• Act as the escalation point for partner delivery risks, customer complaints, and internal bottlenecks.
• Actively contribute to the development and refinement of partner programs, tooling, and enablement assets.

Technical Advisory & Enablement

• Provide insights into NICE's product suite, assist with technical configurations, and offer training to partners to enhance their understanding and utilization of the technology.
• Utilize a deep understanding of each partner's environment to identify partner needs and implement solutions that will accelerate their success while helping others across the company understand how the partner is using our products
• Provide Level 2 support and technical guidance on NICE's product suite and integrations (CRMs, telephony, ACD, WFM/QM, Analytics, Advanced Digital, IVA, Voice Bio,etc).
• Partner with other NICE CX employees and teams (Technical Support, Professional Services, Subject Matter Experts, Product Management, Engineering, Technical Account Managers, etc.), to ensure that proper resources are engaged to resolve all technical
• Exemplify escalation prevention, resource engagement and lead communication in inter-department collaboration when an escalation occurs
• Lead partner training and certification onboarding programs.

Have you got what it takes?

• 5+ years account relationship management experience
• 3+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment including program, project or implementation management.
• Excellent Communication and Presentation skills with both C-Level and day to day operations stakeholders
• Technical skillset, with problem resolution skills in Contact Center
• Professional judgment and business savvy that is respected by leaders, co-workers, customers and partners
• Ability to capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving high-value knowledgebase content
• Self-motivated with the ability to prioritize, work well under pressure to meet deadlines, defuse customer and/or partner issues and concerns
• Work largely during the partners' core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer
• Risk Identification/Risk mitigation skills – ability to identify, capture and mitigate risks

You will have an advantage if you also have:

• In-depth knowledge of NICE CX products and associated technologies, especially those employed by assigned accounts

his job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:
8600

Reporting into:
Director, Partner Acceleration

Role Type:
Individual Contributor

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

So, what's the role all about?

Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

How will you make an impact?

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services.
• Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8837 Reporting into:Manager, Customer Success

Role Type:Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking a detail-oriented and strategic Salesforce Release Manager to oversee the planning, coordination, and execution of Salesforce releases across multiple environments. This role ensures that new features, enhancements, and bug fixes are delivered efficiently, safely, and with minimal disruption to business operations. The ideal candidate will have a strong understanding of Salesforce architecture, DevOps practices, and release governance.

Key Responsibilities

• Release Planning & Coordination

• Own the end-to-end release lifecycle for Salesforce, including sandbox refreshes, metadata deployments, and production releases.

• Collaborate with product owners, developers, QA, and business stakeholders to define release scope and timelines.

• Maintain and communicate a forward-looking release calendar.

• Environment & Deployment Management

• Manage Salesforce environments (Dev, QA, Production) and ensure proper version control and configuration.

• Oversee CI/CD pipelines using tools (Gearset).

• Ensure proper data masking and seeding strategies for non-production environments.

• Governance & Compliance

• Enforce release governance policies, including change management, risk assessments, and rollback plans.

• Ensure compliance with internal audit, SOX, and data security standards.

• Quality Assurance

• Coordinate with QA teams to ensure thorough testing and validation of releases.

• Monitor post-release performance and manage hotfixes or emergency patches as needed.

• Documentation & Communication

• Maintain detailed release notes, deployment guides, and environment documentation.

• Serve as the primary point of contact for release-related communications.
• Document and communicate any changes to the CI/CD pipeline process

Qualifications

Required:

• 3+ years of experience in Salesforce administration, development, or release management.
• Strong knowledge of Salesforce metadata, change sets, and deployment tools.
• Experience with version control systems (e.g., GitHub) and CI/CD tools.
• Familiarity with Agile/Scrum methodologies.
• Excellent organizational and communication skills.

Preferred:

• Salesforce certifications (e.g., Platform App Builder, Administrator, DevOps Specialist).
• Experience with enterprise DevOps tools like Copado, Gearset, or AutoRABIT.

Requisition ID: 8815

Reporting to: Manager, Project Manager, CX

Role Type: Individual Contributor

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking a detail-oriented and strategic
Salesforce Release Manager
to oversee the planning, coordination, and execution of Salesforce releases across multiple environments. This role ensures that new features, enhancements, and bug fixes are delivered efficiently, safely, and with minimal disruption to business operations. The ideal candidate will have a strong understanding of Salesforce architecture, DevOps practices, and release governance.

Key Responsibilities

• Release Planning & Coordination

• Own the end-to-end release lifecycle for Salesforce, including sandbox refreshes, metadata deployments, and production releases.

• Collaborate with product owners, developers, QA, and business stakeholders to define release scope and timelines.

• Maintain and communicate a forward-looking release calendar.

• Environment & Deployment Management

• Manage Salesforce environments (Dev, QA, Production) and ensure proper version control and configuration.

• Oversee CI/CD pipelines using tools (Gearset).

• Ensure proper data masking and seeding strategies for non-production environments.

• Governance & Compliance

• Enforce release governance policies, including change management, risk assessments, and rollback plans.

• Ensure compliance with internal audit, SOX, and data security standards.

• Quality Assurance

• Coordinate with QA teams to ensure thorough testing and validation of releases.

• Monitor post-release performance and manage hotfixes or emergency patches as needed.

• Documentation & Communication

• Maintain detailed release notes, deployment guides, and environment documentation.

• Serve as the primary point of contact for release-related communications.
• Document and communicate any changes to the CI/CD pipeline process

Qualifications
Required:

• 3+ years of experience in Salesforce administration, development, or release management.
• Strong knowledge of Salesforce metadata, change sets, and deployment tools.
• Experience with version control systems (e.g., GitHub) and CI/CD tools.
• Familiarity with Agile/Scrum methodologies.
• Excellent organizational and communication skills.

Preferred:

• Salesforce certifications (e.g., Platform App Builder, Administrator, DevOps Specialist).
• Experience with enterprise DevOps tools like Copado, Gearset, or AutoRABIT.

Requisition ID: 8815
Reporting to:
Manager, Project Manager, CX

Role Type:
Individual Contributor

What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The Partner Success Manager (PSM) at NICE is a strategic role focused on fostering long-term, impactful relationships with key Resell partners. This position blends account management, project oversight, and technical expertise to ensure partners derive maximum value from NICE's solutions.

How will you make an impact?

Partner Management

• Serve as the primary point of contact for assigned partners, acting as their advocate within NICE. Develop and maintain strong relationships across all organizational levels, from front-line managers to executive leadership.
• Have a clear understanding of the assigned partners' business/support model and ensure alignment is done to ensure success is seen by all parties
• Ensure fulfillment of contract deliverables, SLA management, ongoing partner education and product enhancement, driving CSAT with the partners and their end-user customers.
• Work with NICE CX Sales Support Team to play a role in smooth customer implementations by providing SI Partners assistance as directed and provide appropriate feedback to the greater sales team post turn up.
• Hold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, understand their business model, ensure that NICE CX's solutions meet their partners' needs, assess training needs, share best practices, increase their success, review project status, review and drive resolution of open issues, etc.)
• Monitor billing practices, conduct audits, issue credits or adjustments as necessary, review invoices and ensure alignment with partner agreements
• Be an expert at turning failing or struggling partners accounts into successful accounts, and helping others in the team do the same

Communication:

• Communicate and work with partners in a manner that builds confidence, de-escalates situations, and assures partners that their issues and concerns are being properly represented
• Keep partners informed about product updates, release notes, and other relevant information. Conduct regular service and technology reviews to assess performance and identify areas for improvement.
• Keep partners up to date with information pertaining to their business, where applicable (Release Dates, CRs, KIs, etc.)
• Develop and present compelling customized presentations to assigned partners that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
• Lead meetings and other discussions with partners and their customers to convey ownership, organization, progress, and direction. Act as a communication bridge between partners and internal teams to provide updates during significant events. This may involve partners beyond the assigned ones.
• Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA/OLA), and are logged

Program & Project Management:

• Ensure the successful implementation and delivery of partner projects.
• Oversee end-to-end implementation and service delivery across multiple concurrent partner projects by communicating to internal teams project status updates for tracking purposes
• Act as the escalation point for partner delivery risks, customer complaints, and internal bottlenecks.
• Actively contribute to the development and refinement of partner programs, tooling, and enablement assets.

Technical Advisory & Enablement

• Provide insights into NICE's product suite, assist with technical configurations, and offer training to partners to enhance their understanding and utilization of the technology.
• Utilize a deep understanding of each partner's environment to identify partner needs and implement solutions that will accelerate their success while helping others across the company understand how the partner is using our products
• Provide Level 2 support and technical guidance on NICE's product suite and integrations (CRMs, telephony, ACD, WFM/QM, Analytics, Advanced Digital, IVA, Voice Bio,etc).
• Partner with other NICE CX employees and teams (Technical Support, Professional Services, Subject Matter Experts, Product Management, Engineering, Technical Account Managers, etc.), to ensure that proper resources are engaged to resolve all technical
• Exemplify escalation prevention, resource engagement and lead communication in inter-department collaboration when an escalation occurs
• Lead partner training and certification onboarding programs.

Have you got what it takes?

• 5+ years account relationship management experience
• 3+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment including program, project or implementation management.
• Excellent Communication and Presentation skills with both C-Level and day to day operations stakeholders
• Technical skillset, with problem resolution skills in Contact Center
• Professional judgment and business savvy that is respected by leaders, co-workers, customers and partners
• Ability to capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving high-value knowledgebase content
• Self-motivated with the ability to prioritize, work well under pressure to meet deadlines, defuse customer and/or partner issues and concerns
• Work largely during the partners' core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer
• Risk Identification/Risk mitigation skills – ability to identify, capture and mitigate risks

You will have an advantage if you also have:

• In-depth knowledge of NICE CX products and associated technologies, especially those employed by assigned accounts

his job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8600

Reporting into: Director, Partner Acceleration

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The Partner Success Manager (PSM) at NICE is a strategic role focused on fostering long-term, impactful relationships with key Resell partners. This position blends account management, project oversight, and technical expertise to ensure partners derive maximum value from NICE's solutions.

How will you make an impact?

Partner Management

• Serve as the primary point of contact for assigned partners, acting as their advocate within NICE. Develop and maintain strong relationships across all organizational levels, from front-line managers to executive leadership.
• Have a clear understanding of the assigned partners' business/support model and ensure alignment is done to ensure success is seen by all parties
• Ensure fulfillment of contract deliverables, SLA management, ongoing partner education and product enhancement, driving CSAT with the partners and their end-user customers.
• Work with NICE CX Sales Support Team to play a role in smooth customer implementations by providing SI Partners assistance as directed and provide appropriate feedback to the greater sales team post turn up.
• Hold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, understand their business model, ensure that NICE CX's solutions meet their partners' needs, assess training needs, share best practices, increase their success, review project status, review and drive resolution of open issues, etc.)
• Monitor billing practices, conduct audits, issue credits or adjustments as necessary, review invoices and ensure alignment with partner agreements
• Be an expert at turning failing or struggling partners accounts into successful accounts, and helping others in the team do the same

Communication:

• Communicate and work with partners in a manner that builds confidence, de-escalates situations, and assures partners that their issues and concerns are being properly represented
• Keep partners informed about product updates, release notes, and other relevant information. Conduct regular service and technology reviews to assess performance and identify areas for improvement.
• Keep partners up to date with information pertaining to their business, where applicable (Release Dates, CRs, KIs, etc.)
• Develop and present compelling customized presentations to assigned partners that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
• Lead meetings and other discussions with partners and their customers to convey ownership, organization, progress, and direction. Act as a communication bridge between partners and internal teams to provide updates during significant events. This may involve partners beyond the assigned ones.
• Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA/OLA), and are logged

Program & Project Management:

• Ensure the successful implementation and delivery of partner projects.
• Oversee end-to-end implementation and service delivery across multiple concurrent partner projects by communicating to internal teams project status updates for tracking purposes
• Act as the escalation point for partner delivery risks, customer complaints, and internal bottlenecks.
• Actively contribute to the development and refinement of partner programs, tooling, and enablement assets.

Technical Advisory & Enablement

• Provide insights into NICE's product suite, assist with technical configurations, and offer training to partners to enhance their understanding and utilization of the technology.
• Utilize a deep understanding of each partner's environment to identify partner needs and implement solutions that will accelerate their success while helping others across the company understand how the partner is using our products
• Provide Level 2 support and technical guidance on NICE's product suite and integrations (CRMs, telephony, ACD, WFM/QM, Analytics, Advanced Digital, IVA, Voice Bio,etc).
• Partner with other NICE CX employees and teams (Technical Support, Professional Services, Subject Matter Experts, Product Management, Engineering, Technical Account Managers, etc.), to ensure that proper resources are engaged to resolve all technical
• Exemplify escalation prevention, resource engagement and lead communication in inter-department collaboration when an escalation occurs
• Lead partner training and certification onboarding programs.

Have you got what it takes?

• 5+ years account relationship management experience
• 3+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment including program, project or implementation management.
• Excellent Communication and Presentation skills with both C-Level and day to day operations stakeholders
• Technical skillset, with problem resolution skills in Contact Center
• Professional judgment and business savvy that is respected by leaders, co-workers, customers and partners
• Ability to capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving high-value knowledgebase content
• Self-motivated with the ability to prioritize, work well under pressure to meet deadlines, defuse customer and/or partner issues and concerns
• Work largely during the partners' core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer
• Risk Identification/Risk mitigation skills – ability to identify, capture and mitigate risks

You will have an advantage if you also have:

• In-depth knowledge of NICE CX products and associated technologies, especially those employed by assigned accounts

his job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8600

Reporting into: Director, Partner Acceleration

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

How will you make an impact?

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services.
• Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8837

Reporting into: Manager, Customer Success

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

We are seeking a detail-oriented and strategic Salesforce Release Manager to oversee the planning, coordination, and execution of Salesforce releases across multiple environments. This role ensures that new features, enhancements, and bug fixes are delivered efficiently, safely, and with minimal disruption to business operations. The ideal candidate will have a strong understanding of Salesforce architecture, DevOps practices, and release governance.

Key Responsibilities

• Release Planning & Coordination

• Own the end-to-end release lifecycle for Salesforce, including sandbox refreshes, metadata deployments, and production releases.

• Collaborate with product owners, developers, QA, and business stakeholders to define release scope and timelines.

• Maintain and communicate a forward-looking release calendar.

• Environment & Deployment Management

• Manage Salesforce environments (Dev, QA, Production) and ensure proper version control and configuration.

• Oversee CI/CD pipelines using tools (Gearset).

• Ensure proper data masking and seeding strategies for non-production environments.

• Governance & Compliance

• Enforce release governance policies, including change management, risk assessments, and rollback plans.

• Ensure compliance with internal audit, SOX, and data security standards.

• Quality Assurance

• Coordinate with QA teams to ensure thorough testing and validation of releases.

• Monitor post-release performance and manage hotfixes or emergency patches as needed.

• Documentation & Communication

• Maintain detailed release notes, deployment guides, and environment documentation.

• Serve as the primary point of contact for release-related communications.
• Document and communicate any changes to the CI/CD pipeline process

Qualifications

Required:

• 3+ years of experience in Salesforce administration, development, or release management.
• Strong knowledge of Salesforce metadata, change sets, and deployment tools.
• Experience with version control systems (e.g., GitHub) and CI/CD tools.
• Familiarity with Agile/Scrum methodologies.
• Excellent organizational and communication skills.

Preferred:

• Salesforce certifications (e.g., Platform App Builder, Administrator, DevOps Specialist).
• Experience with enterprise DevOps tools like Copado, Gearset, or AutoRABIT.

Requisition ID: 8815

Reporting to: Manager, Project Manager, CX Role Type:Individual Contributor

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.